Be
People
Smart
Chapter 13
All jobs require working in a social
context
• In one way or another, because, as John
Donne said in the 1600s:
– “No (hu)man is an island”
Reason most people lose their jobs?
• Because they don’t know how to get along with
their co-workers or customers.
• Those who are “people smart” are those who
know what makes people tick and what ticks
them off
Howard Gardner (1993)
• Spoke of multiple intelligences
– Seven Types
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Linguistic
Logical-mathematic
Musical
Bodily-kinesthetic
Spatial
Intrapersonal
Interpersonal
Gardner added #8 to the list as naturalist
– Two most important Types are:
• Interpersonal
• Intrapersonal
Silberman and Hansburg,in writing
about interpersonal intelligence, say:
• People who are “people smart” are those who:
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Understand people
Express Themselves Clearly
Assert Their Needs
Exchange Feedback
Influence Others
Resolve Conflict
Are Team Players
Shift Gears
Goals
• Covey said: Goals are like “the beginning
with the end in mind.” (p. 305)
• Short-term goals
• Long-term goals
Personality
• Our characteristic patterns of behavior including our
thoughts, and emotions
• We behave consistently in certain ways.
• Assessments:
– Myers-Briggs
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Based on Carl Jung
Decisive-Bright
Out-going
Competitive
Shy
Suspicious
Quiet
How Can You Get and Use Feedback?
• A way to determine
information about your
personality is to gather
feedback from those
who see you behave
over time. Those
persons could include:
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Family
Friends
Teachers
Co-workers
Neighbors
Bosses
How Can you keep a Balance?
• Be aware of your personality
patterns
• Monitor where you are in your
balancing act
• How do you behave in different
roles?
• Learn to use your personality
traits to maximize your
effectiveness and monitor and
manage them when they
become self-destructive
Maslow’s Hierarchy of Needs
Self-actualization
• According to Maslow, most people never reach selfactualization
• Characteristics of Self-actualized people include:
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Being practical and realistic in problem solving
Accepting themselves and others
Genuine, natural and spontaneous
A need for privacy
Independent, Self-reliant
Peak experiences
Respects all humans
Follows strongly held values and ethics
Maintains deep and close relationships with a small number of
people
Demonstrates a broad, non-hostile sense of humor
Innovative and Creative
Individualistic and resisting conformity
Appreciating the natural and social environment
Triggers
• Triggers for Positive or Negative Behaviors
• Triggers set you off
Become Aware of Feeling Triggers
Feeling
Sadness
Anger
Shame
Amused
Anxiety
Compulsion
Response
Triggered By
Pagoda of People Smart
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Self
Management
Cognitive
Emotional
Others
Relating
Cognitive
Emotional
Awareness
Actions of Others Are:
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Extroverted
Rigid
Organized
Happy
Stable
Secure
Decisive
Conservative
Confident
Energetic
Positive
Introverted
Flexible
Free Flowing
Sad
Moody
Insecure
Wishy-washy
Liberal
Uncertain
Laid Back
Negative
Needs
• Meeting others’ needs
• While meeting your own
Idioms
• Expressions or sayings