Technology Repair Cost Summary
CONDITIONS THAT APPLY TO ALL INCIDENTS
The technology repair costs and processes listed in this document apply only to devices owned by the school and on
loan to the student. If in doubt, check with the staff in the IT Service Centre in E07.
1. Privately owned devices are to be repaired by the parent/caregiver at his/her own expense.
2. A fair go limit applies to all claims. The Principal will determine what constitutes an excess number of claims in
each case.
3. For a lost or stolen device, if no police report or statutory declaration is submitted within a reasonable period of
time after the reported loss/theft, the full replacement cost may be sought from the parent/carer.
4. All repair cost invoices are to be paid in full, or an agreed payment plan established, prior to a device being
reissued to the student.
5. Where the school determines beyond reasonable doubt that the damage was intentional, the full cost of repair
and/or replacement may be charged. This will be determined and settled at the sole discretion of the Principal.
6. When making a claim for repair/replacement of an (A) iPad or (B) touch screen tablet additional details must be
provided on the official incident claim form which is available from the IT Service Centre in E07.
(A) IPADS
This section applies to all school-owned iPads and those obtained through the iPad
Procurement Plan, all of which are covered by accidental damage insurance. This
section does not apply to any other device. A claim form is to be completed and
returned with the applicable payment.
•
•
Cracked screen, other device damage: $110 excess per incident.
Lost or stolen: $220 excess per incident, plus police report details and a statutory declaration.
(B) WINDOWS RT TABLETS
This section applies to school owned Windows RT tablet, which are covered by
accidental damage insurance. This section does not apply to any other device. A claim
form is to be completed and returned with the applicable payment.
•
•
•
Cracked screen, other device or keyboard damage: $110 excess per incident.
Lost or stolen: $220 excess per incident, plus police report details and a statutory declaration.
(C) ACER LAPTOPS (Models 1830T and B113)
This section applies only to school owned ACER laptops (models 1830T and B113)
and excludes touch screen tablets, iPads and other laptops.
Cracked screen: $125 for first incident, $175 per subsequent incident.
Physical damage: $75 minimum and depends on nature and extent of damage.
Keyboard damage: $25 per incident (broken keys, minor liquid spills, other damage).
Power supply unit or carry case/cover: $30 per incident (+ return old power supply unit).
Lost, stolen or completely destroyed unit: $220 for first incident, plus police report details and a statutory declaration,
full cost for subsequent incidents. (If completely destroyed return of the device is required).
Multiple types of damage incur multiple charges, i.e. cracked screen $125 and damaged keyboard $25 = $150 total.
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Queensland
Government
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