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Connecting the
Generations:
Alternative Learning
Styles
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Learning Styles
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National Training Program
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Objectives
At the end of this session you should be able to:
 Identify different learning styles
 Identify the four different generations in the workforce
 Discuss the core values and specific differences of each
generation
 Discuss the instructional preferences of each generation
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How do People Learn?
Understanding Learning Styles
 Learning style is how your
process information
 Types of learners
• Visual
• Auditory
• Tactile (kinesthetic)
• Reflective
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Visual Learners
 Prefer to see information such as pictures, diagrams, videos, and
demonstrations
 May become easily distracted if there are no visual aids
 Retain more information using charts, maps, notes, and flash
cards
Medicare educational
videos are available at
www.YouTube.com/CM
SHHSGov
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Auditory Learners
 Prefer to hear information
 May absorb a presentation with little
effort
 May not need careful notes to learn
 Often avoid eye contact to concentrate
 May read aloud to themselves
 May also prefer background noise
when learning
 Stories work well to transfer
information
Available at Medicare.gov/pubs/medicare-podcasts/medicare-podcasts.html
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Tactile or Kinesthetic Learners
 Prefer touch as their primary
mode for taking in
information
 Enjoy role-playing to help
learn and retain information
 Like to take notes
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Reflective Learners
 Learn most efficiently
when they are able to
reflect on information they
have been given
 Prefer to study in a quiet
environment
 Summarize the subject
matter and apply it as
needed
 Take breaks
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Learning Styles by Generation
“Each generation has distinct attitudes, behaviors,
expectations, habits, and motivational buttons”
Greg Hammill, Director, Intern and Student Programs, FDU
Silberman College of Business
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Generational Differences
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Challenges
Benefits
 What is a generation gap?
A difference in core values and attitudes between people of different generations
• Different
• Perspectives
• Talents
• Work-styles
• Values
• Various skill-set and levels
Learning Styles
• Different
• Communication preferences
• Learning preferences
• Work styles
• Values
• Expectations
• Levels of emotional
intelligence
• Lack of sensitivity to diversity
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Connecting Generations with Formative Events
Generation Formative Event
The Silent Generation WWII, military service
Baby Boomers Civil Rights, Watergate
Gen X MTV, AIDS, Fall of Berlin Wall
Gen Y Y2K, Terrorism, Swine Flu, Rise of the
Internet
Gen Z 9/11 Attacks, Hurricane Katrina, iPod,
Facebook, Tech dependent
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Silent Generation
(1927-1945)
Baby Boomers
(1946-1964)
Learning Preferences:
Baby boomers prefer to
collaborate on the material
learned as they are learning
and in a group setting
Learning Preferences:
Prefers to reflect on the
information individually and
apply it when they feel
comfortable
Learning Styles:
Both generations prefer
 Traditional learning style
 Reflective and/or tactile learning style
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Gen X (1965-1980)
Gen Y (1981-1995)
aka “Millenials”
Learning Styles
 Independent thinkers
 Visual & Auditory
learners
 Online learning
Learning Styles
 Independent thinkers
 Visual & Tactile learners
 Online learning (Ctrl +F)
Learning Preferences:
Gen X prefers to reflect on
the information
independently, and apply it
in a critical thinking
environment with the use of
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technology
Learning Preferences:
Gen Y prefers to utilize
technology in all aspects,
including mobile platforms
and social media outlets
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Gen Z (1995-Current)
…Social media is no longer a distraction
Learning Style
Learning Preferences
 High utilization of
technology
 Google it!
 Snapchat
 Facebook
 Twitter
 Visual learners
 Dependent thinkers
Medicare
Marketplace
• YouTube- CMSHHSgov YouTube.com/CMSHHSGov
• Twitter at Twitter.com/CMSGov Our ID:
@CMSGov
• 2016
facebook.com/Medicare.gov
July
Learning Styles
• Facebook.com/HealthCare.gov
• mobile.twitter.com/HealthCareGov
• youtube.com/playlist?list=PLaV7m2zFKpgZDNCz7rZ3Xx7q2cDmpAm7
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Activities for Learning
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Picks up energy
Increases involvement
Helps learners retain dramatic points they are unlikely to
forget
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Supplemental Learning Activities
The National Training Program has created
activities. Activities can be found at:
CMS.gov Outreach & Education Training
Library Job Aids 2015 Supplemental Medicare
Learning Activities
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Let’s play…Medicare Heads Up!
This interactive activity is designed to help with recalling and retaining Medicare
knowledge.
Instructions:
1. Each table works as a team.
2. Look at it each image, and then list as many things as you can think of about how the
image relates to Medicare.
3. When we call time, add up the number of terms you have.
4. The team that has the most terms that relates to Medicare is the winner!
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Example
You think, an apple a day keeps the doctor
away….
Preventive
Services
Medicare Part B
Diabetes screenings
Flu Shot
Annual Wellness
Visit
Diabetes self
management
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Think hard!
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Time flies.
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Doctor Who?
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Demy who?
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My ride.
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Red pill, blue pill.
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Yikes!
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Think about it.
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Planes, trains, and automobiles!
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Who?
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This training provided by the
CMS National Training Program (NTP)
For questions about training products, email
[email protected].
To view all available NTP training materials,
or to subscribe to our email list, visit
CMS.gov/outreach-andeducation/training/CMSNationalTrainingProgram
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