Dear Sir/Madam,
In order to be able to deal better with requests regarding repairs of materials, we have worked out a return procedure :
the RMA-procedure. Please read below how to proceed in order to guarantee a swift and correct settlement.
Before sending us the materials, a repair request should be made via our website : www.televic-conference.com/en/rma_form
a) The attached form needs to be filled in and returned.
When WARRANTY, You will receive this RMA-form back from us mentioning the RMA-number.
When out of warranty, You will receive a price indication for the repair, after acceptance of the price you will receive this
RMA-form back from us mentioning the RMA-number.
b) While sending back defective goods, it is important that the RMA-number is mentioned on the exterior of the box and a copy
of the document should be included with the goods; this needs to be within 14 days after the reception of the RMA-number.
c) The repair will be executed as soon as possible (in function of availability at the time being). This return will mention the
same RMA-number.
We invite you to read the attached RMA-conditions for any further information.
Televic Conference
RMA FORM (Return Material Authorization)
Please complete the data below and return this form via our website www.televic-conference.com/en/rma_form After reception of the RMA-number,
the material and this RMA-form are to be sent back within 14 days, clearly mentioning the RMA-number on the exterior of the shipment box.
TELEVIC Conference NV – att. Customer Services
Leo Bekaertlaan 1
B-8870 IZEGEM
To be completed by TELEVIC before returning the goods to:
N° RMA:
Return address data:
(only to be filled out if different from applicant data)
Data of the applicant:
Company or institution:
Contact:
Street:
Postal code:
Municipality:
Country:
Tel.:
Email:
Your ref.:
Data concerning the goods that are to be returned:
Part Number
Description – Serial Number
Goods were originally delivered with Televic Packing Note
Quantity
Error description
VB0 -
Televic Invoice Number
VF
Installation location:
Additional remarks:
Reasons for sending back the material (please check the correct one)
 warranty repair
 wrong delivery / not ordered
 repair out of warranty
 DOA (dead on arrival)
 wrong order
 damaged goods / packaging
RMA-Conditions
1. Before sending back goods for repair or replacing, an application should be made for an RMA-number. In order to get an
RMA-number, the form on the other side of this page is to be completed and uploaded on our website.
2. Televic will return your form within 2 working days, mentioning your RMA-number.
3. The RMA-number remains valid for 14 days. After these 14 days, the RMA-number expires.
4. The goods should be sent back well packed (preferably in their original packaging), together with a copy of the fully
completed RMA-form. The RMA-number should be mentioned clearly on each delivery note and on the exterior of the
shipment box.
5. Delivery- and customs expenses to Televic are always at your expense. Repairs in warranty will be sent back at our
expense, with the exception of express deliveries on your specific demand. Repairs not in warranty will always be invoiced,
and sent back at your expense.
6. In order to be allowed for warranty repair or replacement, it is very important that you mention the packing slip number and
invoice number from the shipment of the original goods.
7. At all time, the general Televic Conference sales conditions remain valid.
8. For any further questions, do not hesitate to contact our Customer Services: Veerle Cnockaert (+32 51 30 30 45)
[email protected]