Match Exception Rules and Resolutions
Reference Guide
Background
Prime Financials generates a match exception when there is discrepancy between the purchase order, receiver, and/or invoice. Below is a list of the match exceptions
created by Prime Financials, a definition of the exception, and the actions to take by the individual in the department receiving the exception notification.
Match Rule ID
Definition
100
The items listed on the invoice have not been received.
310
The amount on the invoice line does not match the amount on the receiver line within the
tolerance amount.
320
The amount on the invoice line does not match the amount on the receiver line within the
tolerance percentage.
290
The amount on the invoice line does not match the amount on the purchase order line
within the tolerance amount.
The amount on the invoice line does not match the amount on the purchase order line
within the tolerance percentage.
All invoices (life to date) paid against this PO exceed the purchase order amount within
the tolerance amount.
All invoices (life to date) paid against this PO exceed the purchase order amount within
the tolerance percentage.
The line price on the invoice line does not match the line price on the receiver line within
the tolerance amount.
The line price on the invoice line does not match the line price on the receiver line within
the tolerance percentage.
The line quantity on the invoice line does not match the line quantity on the receiver line
within the tolerance percentage.
The invoice line quantity does not equal the purchase order received quantity within the
expected tolerance within the tolerance percentage.
The quantity of items received does not match the quantity of items accepted.
300
380
390
490
500
550
580
900
950
210
The quantity of items sold on the invoice voucher does not match the quantity of items
received in the receiver.
Purchase order is not in a Dispatched status
Action to take by Dept. individual:
Enter a receipt in Prime Financials.
Add a new or adjust the existing receipt of
goods/service amount in Prime Financials.
For Marketplace orders, and orders where the
invoice is incorrect due to price and quantity errors,
or similarly erroneous invoice information, the
exception should be sent to the AP processor.
For all other orders, if the invoice is correct the
Department must create a change request to increase
the purchase order line amount and or quantity.
In Prime Financials, add a new or adjust the existing
receipt of goods/service received.
Uncommon error, contact [email protected]
to correct.
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Match Exception Rules and Resolutions
Reference Guide
Contacting Accounts Payable
When it is necessary to contact the AP processor to resolve
the match exception, forward the match exception email
you received to the AP processor that entered the voucher
(see the highlighted section in the 'Match Exception
Workbench').
When forwarding the email to Accounts Payable, please
include your recommendations, or additional information,
on what specific actions should be taken to resolve the
match exception.
If the ‘Update By’ is FNBATCH, please forward to the
Financial Service Center ([email protected]) who will
help resolve this issue with Accounts Payable.
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