Certificate in HR Practice Mark Sheet
Assessment 6 - I Improving Service Delivery – Part 2:Service Delivery – Part 2:
Managing change in organisations - Review of best practice
This Assessment Activity is related to the following learning Units and Learning Outcomes
Pass Assessor Comments
Assessment criteria relating to unit 3SCO
Unit
Learning outcomes Y/N
Supporting
within
1. toUnderstand
why
to made
change
and
how
change
Y organisations
Some goodneed
points
but
this
could
have
1.1
ExplainChange
why organisations
need
change
affects
organisations
Organisations
been
clearer.
with reference to internal and external
2. Understand the key factors involved in the change process and
(3SCO)
factors.
different approaches to managing change.
Learners should refer to at least3.6 factors
that the impact of change on employees and the role of
Understand
explain why organisations need to change.
HR.
1. Understand the purpose of an organisation and its operating
Understanding organisations
environment
and the role of HR (3HRC)
Identified
some an
of the
PESTLE factors for
1.2 Explain how change can impact
3. anUnderstand howY HR activities
support
organisation
your
organisation
and
how
it is causing
organisation’s business.
change and what that change is.
Learners should explain at least 3 ways change
affects organisations
2.1
2.2
3.1
Explain the main factors involved in the
change process.
Learners should include an explanation of at
least 4 key factors involved in the change
process.
N
Compare and contrast different approaches
to managing change
A comparison between at least 3 different
approaches to managing change
Compare and contrast the different
behavioural responses people may
demonstrate when an organisation is
experiencing change.
A comparison between at least 3 different
behavioural responses
N
3 approaches outlined to some extent but
not compared.
N
You referred to the Kubler Ross model but
did not coherently outline it and used an
example that took up to much word-count
copied from a website, to attempt to
illustrate it instead of outlining and
contrasting stages / responses.
You listed some key factors involved in the
change process but did not explain them.
Using 4 areas of the CIPD 7 step change
model might have helped here.
Certificate in HR Practice Mark Sheet
3.2
Explain the role of HR in supporting
individuals during organisational change.
Y
You listed a range of ways that HR can
support individuals during change. More
explanation here of a few selected areas
would have worked better.
Pass
Y/N
Assessor Comments
Y
Analysed using a PESTLE analysis.
Learners should explain at least 3 ways HR can
support individuals during organisational
change
Assessment criteria relating to unit 3HRC
1.3
Analyse how external factors impact on the
business activities of an organisation.
Learners should use an analysis model, e.g.
PESTLE and/or SWOT, to identify a minimum of
4 external factors and their impact on an
organisation.
3.2
Explain the role of HR professionals in
Y
supporting line managers and their staff.
Identify at least 3 ways HR professionals support
line managers.
You identified a range of ways that HR can
support staff and implicitly, line managers –
particularly during times of change. Again
selecting 3 to describe in detail would have
worked better.
Presentation
a short written document of around 1000 words
summarising findings from research.
PESTLE should be included but will be excluded
from the word count.
N
There is some good work in here but it does
not flow in places, and is not always put into
it your own words so please revisit and
resubmit.
Assessment Decision (Pass/Refer)
REFER
Strengths
There are some good ideas in here but the
assignment needs to be revised overall.
Areas for improvement
This assignment is over word-count.
You seem to have over relied on the website
rapidbi.com. You need to read around the subject
and use a variety of sources and then present the
assignment in your own words.