WELLINGTON HOUSE
PRACTICE Patient Survey
2016
Tuesday, March 15, 2016
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260
Total Responses
Date Created: Wednesday, February 24, 2016
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Q1: ABOUT YOU:Are you (select one)
Answered: 256
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Skipped: 4
Q2: Which age group are you in?
Answered: 258
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Skipped: 2
Q3: How often do you come to the practice? (tick one)
Answered: 256
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Skipped: 4
Q4: Which surgery do you normally attend?
Answered: 258
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Skipped: 2
Q6: Were you already aware of how the new appointment system works?
Answered: 230
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Skipped: 30
Q7: On a scale of 1 - 4 how happy are you with the appointment system?1
= Very Happy
4 = Very Unhappy (please tick one)
Answered: 234
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Skipped: 26
Answered: 185
Skipped: 75
Q8: When you ask for an appointment (not a query telephone call) and the GP calls you back,
this is supposed to be within an hour. If you have requested an appointment within the last
three months, then, for the latest request, did reception make you aware of the approx time it
would take a GP to call-back?
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Q9: Did the GP call you back within the timescale?
Answered: 179
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Skipped: 81
Q12: Were you aware that this is the system we use for communicating
test results?
Answered: 224
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Skipped: 36
Answered: 223
Skipped: 37
Q13: For many years patients have been able to book appointments and order repeat
prescriptions on-line. We have just implemented a system for patients to be able to view their
medical record, including their test results, on-line. Were you aware of this new development?
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Q14: If yes, please let us know which elements you are using.
Answered: 56
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Skipped: 204
Q15: If you have a long term condition, do you feel you are involved in
your own healthcare and its management?
Answered: 202
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Skipped: 58
Answered: 126
Skipped: 134
Q16: One of the key elements in developing effective long term condition plans is for each
patient to have their test results (eg blood tests, peak flow results) before they attend for their
review with the nurse/GP. When you attended for your last long term condition review (eg for
diabetes, heart disease, asthma etc) did you have your results in advance of the appointment?
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Q17: When you last saw a GP or nurse, please tell us about the quality of care you
received: How well did the GP or nurse listen to your concerns?
Answered: 204
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Skipped: 56
Q18: How involved did you feel in the decision-making about your care?
Answered: 204
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Skipped: 56
Q19: If applicable, how well did you understand what you needed to do
next (eg what action to take after a blood test etc)?
Answered: 179
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Skipped: 81
Q20: Overall, how satisfied are you with the consultations and quality of
care that our GPs and nurses provide?
Answered: 204
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Skipped: 56