COMPLETE SENSOR SYSTEM
TA B L E O F C O N T E N T S
5
Welcome to O V A L
6
What can O V A L do?
8
Getting Started
8
Unpack your O V A L System
9
Download the O V A L App
10
Connect the Gateway
11
Create an Account
12
Register your Gateway
13
Finalize your Account
14 Setting Up Sensors
14
Prepare your Sensor
15
Locating Sensors
16 Customizing Your O V A L Sensors
16
Name + Photo
17
Set Notifications
18
Push Notifications
19
Text Notifications
20
Email Notifications
21
Call Notifications
22
Visual + Sound Notifications
2
TA B L E O F C O N T E N T S
23
Placing Sensors
24
About Parameters
25
Presets
26
Motion // Tips
27
Motion // Simple Menu
28
Light // Tips
29
Light // Simple Menu
30
Moisture // Tips
31
Moisture // Simple Menu
32
Temperature // Tips
33
Temperature // Simple Menu
34
Proximity // Tips
35
Proximity // Simple Menu
36
Completing Set Up
37 Expansion
37
Adding Additional Sensors
38
Adding External Housing
39
Using the Flood Sensor
3
TA B L E O F C O N T E N T S
40 Using O V A L
40 Managing Notifications // Web App
41
Managing Notifications // Mobile App
42
Sensor Settings
43
Sensor Status
44
Editing Parameters + Notifications
45
Editing Sensor Name + Photo
46
Battery Saving Mode
47
Deleting your Sensor
48
General Settings
49
Software Updates
50 Caring for your Sensors
51 Support
51
Troubleshooting
53 Additional Help
4
5
W E LCO M E TO O VA L
Thank you for purchasing the O V A L Complete Smart Sensor System.
We hope you’ll find O V A L a powerful and easy-to-use companion around your home
or office.
O V A L was designed to create a smart home or office in minutes. OVAL sensors require
no assembly or integration with your environment.
O V A L sensors can monitor any changes in motion, light, moisture, temperature, flood or
proximity - and quickly send you and your network a push notification, text message,
email or pre-programmed phone call.
O V A L is ideal for just about anyone and can be used in countless ways. To help inspire
some ideas, please visit “What can O V A L do?” on page 6 or view our pre-programmed
settings ‘Presets,’ to help you get up and running quickly.
Enjoy!
O VA L
The table of contents, pages numbers referenced
in the manual, and select words are hyperlinked
to the relevant sections.
WHAT CAN O V A L DO ?
6
O V A L is a useful addition to any home or office. The sensors can be used in countless
ways, alerting you to many different types of activities that may require immediate
attention. And with simultaneous alerts being received by up to 13 people in your network - family members, coworkers, friends or neighbors - you’ll be empowered to take
action no matter where you are.
Whether you live alone, with family, friends or roommmates, or care for pets, young
children, teens or adults, we hope you’ll find O V A L as an extra layer of security and
peace of mind in home awareness.
The motion sensor is ideal for detecting when doors or windows are disturbed, or notifying you if anyone is coming or going in your home or office. It can also alert you
if a liquor or medicine cabinet is disturbed, computers or other sensitive items are accessed, or if a purse or valuables are moved.
The light sensor is ideal for detecting if there is a major shift of light in an environment.
This is helpful for alerting you if someone may need attention, if motion lights are activated, or if a fuse blows or light bulb burns out.
The moisture sensor is ideal for detecting changes in relative humidity, alerting you to
potential issues that may be conducive to creating mold, damaging computer equipment or ruining food or sensitive items. It can also help you conserve energy, protect
against water damage, and save money.
WHAT CAN O V A L DO ?
7
The temperature sensor is ideal for detecting if doors or windows are left open, a heating or cooling system fails, an appliance is overheating or freezing, a refrigerator is left
open, pipes begin to freeze, or if food or medication reaches an undesirable temperature. This sensor can be essential for conserving energy, saving money, and ensuring
the comfort of loved ones.
The proximity sensor is ideal for detecting if anything tagged with a sensor moves away
from the gateway. This will help alert you if a dog, child or object is moving away from
your property.
The external flood sensor* is ideal for detecting water around your home or office that
may be caused from leaky windows, pipes, appliances, toilets, sinks, and bathtubs. Use
the flood detector in basements, attics or other areas that may be susceptible to water
leaks, detecting them before extensive damage is done to your property.
*
To use the flood feature, you first much purchase the OVAL external flood detector, sold separately.
G E T T I N G S TA R T E D
//
U N PAC K YO U R O VA L S YS T E M
In this O V A L Complete Smart Sensor System package,
you will find the following:
1 x O V A L Sensor
1 x O V A L Gateway
1 x Gateway
Power Supply
6 x Sensor Batteries
1 x Sensor Housing
3 x Adhesive Strips
+
1 x Gateway
Wall Mount Screw
1 x Ethernet Cable
8
G E T T I N G S TA R T E D
//
D OW N LOA D T H E O VA L A P P
The O V A L iOS app is available as a
free download from the Apple iTunes Store
The O V A L Android app is available as a
free download from the Google Play Store
The O V A L web app is available at
http://app.meetoval.com
9
G E T T I N G S T A R T E D // C O N N E C T T H E G A T E W AY
1 Connect the power supply to your gateway and plug into an outlet.
2 Connect the Ethernet cable to your gateway and modem.
10
11
G E T T I N G S T A R T E D // C R E A T E A N A C C O U N T
Back
Next
Please create an account
Smart Sensors. Instant Alerts.
First name
Last name
Username
Enter password again
User agreement
Log in
Sign up
1
Select Sign Up.
2 Fill out account info.
3 Agree to the User Agreement.
4 Select Next.
I agree
The username and password
you choose here will be the
information you use to log into
your O V A L account.
G E T T I N G S T A R T E D // R E G I S T E R Y O U R G A T E W AY
12
The O V A L gateway serial is unique to each O V A L system and can be found on the back
of your gateway. All communication between your O V A L system is authenticated and
encrypted. After your first log in, the gateway will be registered.
Back
Next
Enter gateway info
Gateway serial #
Enter account info
O V A L can’t currently connect
to 802.11 ac and 5GHz networks.
Please change your settings to
choose another network.
E-mail
Cell / mobile number
1
Enter your Gateway Serial # (16 digit # located on the insert card included in your OVAL package) .
2 Enter your account Email + Phone.
3 Select Next.
G E T T I N G S T A R T E D // F I N A L I Z E Y O U R A C C O U N T
13
You’ll receive a 4-digit verification code sent to your email address associated with the
account. Enter this code on your web or mobile app to proceed.
A verification code will be sent to you
Please enter the code below
1
2
3
OK
1
Check your email for the verification code.
2 Enter your verification code in the O V A L app.
3 Select OK to continue.
This is the last step in
creating your O V A L
account. Congrats!
S E T T I N G U P S E N S O R S // P R E P A R E Y O U R S E N S O R
14
P OW E R YO U R S E N S O R
1
Gently slide and remove the battery cover which is on the back of your O V A L sensor.
2 Insert one coin cell battery (included) into the battery holder of your sensor.
3 Replace the battery cover.
Place battery as shown above
WA K E YO U R S E N S O R
1 Firmly tap on the top of the sensor twice to wake it up. Tap the sensor as if you
were double-clicking on a mouse.
During the setup process, make
sure your sensor is positioned
near the gateway.
S E T T I N G U P S E N S O R S // L O C A T I N G S E N S O R S
Back
15
Back
Welcome!
1 O VA L sensor found
Select the sensor you’d like to setup
Sensor: Sensor ID
Tap the new OVAL sensor icon to
get started!
If your sensor is not located, visit
troubleshooting tips on Page 51.
1
Select or tap the sensor icon to Search for sensors.
The sensor will be found automatically.
2 Select the sensor to continue the setup process.
C U S T O M I Z I N G S E N S O R S // N A M E + P H O T O
16
Choose a sensor name and photo. This is useful for keeping track of and staying
organized with multiple sensors. You can change this at any time.
Back
Next
Name your sensor
Front Door
Choose an image
Use default
Take photo
Choose from library
1
Select the Name your sensor input box to edit.
2 Select or create a photo for your sensor.
3 Save your settings by selecting Next.
Using O V A L mobile app?
Use your camera to
take a custom photo of
your sensor.
C U S T O M I Z I N G S E N S O R S // S E T N O T I F I C A T I O N S
17
Notifications are the methods of communication in which your sensors will alert you
should they detect anything outside of the range that you set.
Back
Next
Sensor - Front Door
How would you like to be notified?
PUSH
TEXT
EMAIL
CALL
You can send notifications
to up to 13 unique people
simultaneously.
VISUAL
SOUND
1
Select the notification category that you’d like to enable.
2 Select the Enable button.
3 Select or input the contact information for your notifications.
4 Save your settings by selecting Next.
C U S T O M I Z I N G S E N S O R S // P U S H N O T I F I C A T I O N S
18
Push Notifications will send notifications to one or all devices which have the same
gateway registered and the same user logged in.
PUSH
Enable push notification
Send push notification to all
TEXT
EMAIL
CALL
VISUAL
SOUND
1
Select the Enable push notification button.
2 Enable one or all devices.
3 Save your settings by selecting Next.
Using O V A L mobile app?
Choose to send push
notifications to only one
device.
C U S T O M I Z I N G S E N S O R S // T E X T N O T I F I C A T I O N S
19
Text Notifications will send notifications to up to 4 mobile devices.
PUSH
TEXT
Enable text messages
Phone #1
Text notifications will come from
1-702-200-0898. Please save this
to your contacts as “O V A L .”
Phone #2
Phone #3
Phone #4
EMAIL
CALL
VISUAL
SOUND
1
Select Enable text messages.
2 Enter your mobile numbers.
3 Save your settings by selecting Next.
C U S T O M I Z I N G S E N S O R S // E M A I L N O T I F I C A T I O N S
20
Email Notifications will send notifications to up to 4 email addresses.
PUSH
TEXT
EMAIL
Enable emails
Be sure to double check
that you have added the
correct email addresses.
Email #1
Email #2
Email #3
Email #4
CALL
VISUAL
SOUND
1
Select the Enable email button.
2 Enter your email addresses.
3 Save your settings by selecting Next.
C U S T O M I Z I N G S E N S O R S // C A L L N O T I F I C A T I O N S
21
Call Notifications will send a pre programmed call to up to 4 phone numbers.
PUSH
TEXT
EMAIL
CALL
Enable phone calls
Phone #1
Phone #2
Phone #3
Phone #4
VISUAL
SOUND
1
Select the Enable phone calls button.
2 Enter your phone numbers.
3 Save your settings by selecting Next.
Be sure to double check that
you have added the correct
phone numbers.
C U S T O M I Z I N G S E N S O R S // V I S U A L + S O U N D
22
Two additonal notifications on the actual sensor itself are available - an LED light and
an audible buzzer.
Back
Next
Sensor - Front Door
How would you like to be notified?
PUSH
TEXT
The LED and buzzer consumes
more power so please use these
notifications only when you need
them to save battery life.
EMAIL
CALL
VISUAL
Enable visual
SOUND
1
Select the Visual and / or Sound button.
2 Select the Enable visual and / or Enable sound buttons.
3 Save your settings by selecting Next.
S E T T I N G U P S E N S O R S // P L A C I N G S E N S O R S
23
Before continuing with the setup process, now is the time to think about how and
where you’d like to use your sensor. O V A L sensors can be placed in, or on objects using
the following methods :
Place it in or on an object.
Stick your O V A L sensor to an
object using double-sided adhesive tape.
String your O V A L sensor to
an object.
C U S T O M I Z I N G S E N S O R S // A B O U T P A R A M E T E R S
Parameters are the heart of O V A L. You
can activate more than one parameter at
once and change them at any time.
Enable
Each paramater has an enable button
that must be selected to turn it on.
MOTION
Enable motion
OFF
Simple menu
LIGHT
MOISTURE
Simple Menu
The simple menu enables you to easily
customize your settings using sliders and
input boxes.
TEMPERATURE
PROXIMITY
FLOOD
PRESETS
The Flood function requires the
O V A L External Flood Detector
(sold separately).
For information on using Flood,
visit page 38.
24
SAVE TO PRESETS
C U S T O M I Z I N G S E N S O R S // P R E S E T S
25
Using presets is the easiest way to get started. We highly encourage you to browse
these shortcuts to get up and running quickly.
Door - sensitive
Motion
Laptop out of range
Proximity
Window - strong
Motion
Cold temperature warning
Temperature
High humidity
Moisture
No light detected
Light
Ideal room temperature
Temperature
Medicine cabinet
Motion
Water detected
Flood
Mailbox
Motion
1
Select Presets from parameter list.
2
Select a preset.
3 Confirm selection.
4 Select back to return to parameter list.
With future software updates,
we will add new presets to this
list to help you discover new
uses for your O V A L sensors.
26
C U S T O M I Z I N G S E N S O R S // M O T I O N // T I P S
The O V A L motion sensor works by detecting movement of the actual sensor itself. It
does not pick up objects moving in front of it. When the object you’ve attached a sensor to has a direct interaction with motion, you’ll be quickly notified.
Here are placement tips for just a few of the many objects who’s motion you can monitor with a sensor :
Doors
Medicine Cabinets
Place near the handle,
hinges, or areas - where
the most motion may
occur.
Place near the handle
or knob - on the inside
of the door - where the
most motion may occur.
Bags
Electronics
Stand the sensor on its
side inside the bag - so
it’s likely to topple over if
the bag is moved.
Place near the areas that
would create the most
motion when the item is
moved.
C U S T O M I Z I N G S E N S O R S // M O T I O N // S I M P L E M E N U
Back
Done
How much motion would you like to detect?
Send notification when motion is
Sensitive
1
2
3
4
Sensitive
1
Select Motion from parameter list.
2
Select Enable motion.
3
Select Simple Menu.
5
6
7
8
9
Moderate
4 Adjust the slider to choose what motion you’d like to detect.
5 Select Done.
10
Strong
27
C U S T O M I Z I N G S E N S O R S // L I G H T // T I P S
28
The O V A L light sensor works by detecting the light immediately around the sensor.
The light sensor is small and located top of the sensor, so you want to place it in areas
where light has the best chance of interacting with this part of the sensor.
Each environment is different and light can be affected by the location of the sensor as
it relates to the light source, what direction the sensor is facing, and what objects may
be interferring in the space between the light and the sensor.
Light is measured in lux. On the light simple menu, you will see the current lux value
displayed. This is your starting reference point.
You can use the slider to set the acceptable level of light (lux). Your sensor will notify
you whenever the lux values are outside of this range.
C U S T O M I Z I N G S E N S O R S // L I G H T // S I M P L E M E N U
Back
Done
Please set the acceptable level of light
Current light status
Acceptable level of light
0
1
0 - 250
Select Light from parameter list.
2 Select Enable light.
3 Select Simple menu.
4 Use the slider to set the acceptable level of light.
5 Select Done.
329
1000
29
C U S T O M I Z I N G S E N S O R S // M O I S T U R E // T I P S
30
The O V A L moisture sensor works by detecting relative humidity (RH) in the area near
the sensor.
High humidity can negatively affect health and comfort. It can lead to the growth of
mildew and mold, and damage items such as furniture, electronics, artwork, wallpaper,
and floors.
Low humidity can also negatively affect health and comfort too. It can also cause wood
and furniture to split and crack, adhesives to wear out, and increase static electricity.
High or low humidity, over long periods of time, can also increase your energy consumption and bills. It can also cause negative financial repercussions through increased
property maintenance or replacement expenses. There are also real and negative health
consequences caused by abnormal humidity levels.
O V A L sensors are not waterproof! To detect a water leak,
please use the external sensor housing and detachable
flood sensor (sold separately). See page 38.
C U S T O M I Z I N G S E N S O R S // M O I S T U R E // S I M P L E M E N U
Back
Done
How much relative humidity (RH) would you like to detect?
Current RH
Target RH range
Notify me if RH is
0%
10%
20%
Dry
0% - 24%
1
30%
40%
45%
25% - 65%
Out of range
50%
60%
Comfortable
25% - 60%
70%
80%
90%
Humid
61% - 100%
Select Moisture from parameter list.
2 Select Enable moisture.
3 Select Simple menu.
4 Use the slider to set a range of moisture that you’d like to detect.
5 Select Done.
100%
31
32
C U S T O M I Z I N G S E N S O R S // T E M P // T I P S
The O V A L temperature sensor works by detecting the temperature around the sensor.
The wrong temperature can lead to the discomfort of people and pets, ruin food and
medication, damage objects, cause pipes to freeze or burst, appliances to fail, lead to
fires, or create many other scenarios that you would want to know about immediately.
Additionally, this sensor is great for remotely monitoring the temperature in a person’s
room to ensure that they are comfortable at all times.
Here are some items that you can monitor with the temperature sensor.
Doors +
Windows
Electronics
Heating + Cooling
Systems
Appliances
Food
Anything
else
33
C U S T O M I Z I N G S E N S O R S // T E M P // S I M P L E M E N U
Back
Done
What temperature would you like to detect?
Current temp
Target temp range
Degrees setting
Notify me when target temp is
-30°
1
0°
30°
60°
Select Temperature from parameter list.
90°
72° F
55° - 85°
F
Out of range
120°
150°
180°
2 Select Enable temperature.
5 Use the slider or enter the values
to set a target temperature.
3 Select Simple Menu.
6 Select in or out of range.
4 Select F° or C°.
7 Select Done.
C U S T O M I Z I N G S E N S O R S //
34
P R O X I M I T Y // T I P S
The O V A L proximity sensor works by detecting when an object tagged with a sensor
moves too far away from the gateway.
Pets
Keys
Bags
Range can be affected by factors including objects between the gateway and sensor,
sensor battery power, WiFi signal, and interference with other devices.
It’s best to first place the sensor on the object that you want to monitor proximity for.
Next, view the current proximity value in your proximity simple menu. Use the sliders
on the simple menu to set a desired range and finally select if you’d like to be notified
if the object moves into or away from that range.
C U S T O M I Z I N G S E N S O R S // P R O X I M I T Y // S I M P L E M E N U
Back
Done
What proximity to the gateway would you like to set?
Current range
Notify me when sensor is
0
1
2
7
0-3
Send alert if sensor is
In range
3
7
4
5
6
8
10
Far
Close
1
9
Select Proximity from parameter list.
2 Select Enable proximity.
3 Select Simple Menu.
4 Use the slider or enter the value to
set a proximity range.
5 Select in or out of range.
6 Select Done.
35
C U S T O M I Z I N G S E N S O R S // C O M P L E T I N G S E T U P
36
Once you are finished, save your settings and select OK. Your sensor is now ready.
CO N G R AT U L AT I O N S !
You are ready to start using your sensor
E X P A N S I O N // A D D I N G A D D I T I O N A L S E N S O R S
37
Adding additional O V A L sensors to your network is easy. Just look for the icon of the
sensor with a plus sign on the upper right corner of your mobile or web app.
Follow the previous steps to power, wake up, and position your sensors to prepare your
sensors. .
38
E X P A N S I O N // A D D I N G E X T E R N A L H O U S I N G
Every O V A L sensor comes with a removeable external housing case which allows you
to use the O V A L flood detector.
Connection is easy.
Removeable
sensor housing
1 Turn the flood detector sideways and slip
the wire through the bottom center of the
sensor housing. Make sure that the arrow is
facing you. Gently pull down on the flood
detector.
External
flood detector
2 Keep the flood detector and
housing upright and then place the
sensor into the housing unit. The
sensor will connect to the flood
detector.
E X P A N S I O N // U S I N G T H E F L O O D S E N S O R
39
The O V A L external flood sensor is useful for detecting water while protecting your
O V A L sensor from damage. A flexible three-foot cable gives you plenty of room to
position your flood sensor in areas most prone to water leaks.
The O V A L external flood detector can
detect rain and tap water. It cannot
detect deionized or filtered water.
1
Position your flood sensor in the desired area.
2 Make sure your O V A L sensor is away from any possible water damage.
3 Select Flood from your paramater list on the app and choose Enable Flood.
40
U S I N G O V A L // M A N A G I N G N O T I F I C A T I O N S // W E B
In addition to receiving alerts through the notification methods you have set up for
your sensors, they are also stored in your Notification list. You can view and manage
past notifications here.
Front Door
2016-06-12 01:23:41 AM
A sensitive range of motion has been detected.
Window
2016-06-10 05:49:20
40.4 F temperature has been detected.
Basement Pipes
2016-06-08 02:03:01
Water has been detected.
Medicine Cabinet
2016-06-05 01:25:04
A strong range of motion has been detected.
Bathroom
2016-06-04 08:02:48
Bright light has been detected.
Laptop
2016-06-02 02:23:11 AM
A sensitive range of motion has been detected.
Filing Cabinet
2016-05-31 01:03:15 AM
Dim light has been detected.
Liquor Cabinet
2016-05-30 01:33:30
A sensitive range of motion has been detected.
Clear
1
Mail
Select Notifications from the navigation bar.
2 View your list.
3 Choose notifications by selecting the box on the left side.
4 Select Clear to delete these notifications from your list.
5 Select Mail to email these notifications to the email associated with your account.
U S I N G O V A L // M A N A G I N G N O T I F I C A T I O N S // M O B I L E
41
On the mobile app, scroll through notifications and swipe notifications to delete them.
My Notifications
Front Door
Using the OVAL mobile app?
Select this icon at the bottom
right of your navigation bar.
A sensitive range of motion has been detected.
Tuesday, 12 Jun. 2016 02:30:15 PM
Liquor Cabinet
A sensitive range of motion has been detected.
Friday, 04 Jun. 2016 10:05:32 AM
Window
62.2 F temperature has been detected.
Monday 29 May. 2016 07:03:22 AM
Washing Machine
Water has been detected.
Tuesday, 14 May. 2016 06:45:55 PM
Basement Window
Water has been detected.
Wednesday 03 May. 2016 08:10:14 PM
1
Select Notifications from the navigation bar.
2 View your list.
3 Swipe notifications to delete them.
4 Select Mail to email these notifications to the email associated with your account.
U S I N G O V A L // S E N S O R S E T T I N G S
42
Each sensor is completely customizable. From notifications to parameters, you can
edit your sensor settings at any time, and use O V A L many situations.
Back
O VA L
Front Door
1
Enable sensor
ON
Sensor status
>
Edit parameters
>
Edit notifications
>
Edit name + photo
>
Battery saving mode
>
Delete sensor
>
Select Sensors from the navigation bar.
2 Select the sensor you want to modify.
3 Select the settings you wish you modify.
The Enable Sensor button
must be activated in order
for your sensor to operate.
43
U S I N G O V A L // S E N S O R S T A T U S
The Sensor Status shows you the environment around your sensor.
Last update on
Tuesday, 12 Apr, 2016 1:50:48 AM
Next update on
Tuesday, 12 Apr, 2016 1:51:48 AM
The sensor status screen will
show the actual values for all
of the sensors, regardless of it
they are enabled or not.
Motion
No Motion
Temperature
75° F / 23° C
Light
271 lux
Proximity
3 - near
Moisture
37% RH
Battery
Good
1
Select Sensors from the navigation bar.
2 Select the sensor you want to view the status of.
3 Select Sensor Status.
4 Select Back to navigate back to the sensor settings.
U S I N G O V A L // E D I T P A R A M E T E R S + N O T I F I C A T I O N S
44
Edit parameters or notifications allow you to change your sensor settings at any
time.
1
MOTION
PUSH
LIGHT
TEXT
MOISTURE
EMAIL
TEMPERATURE
CALL
PROXIMITY
VISUAL
FLOOD
SOUND
Select Sensors from the navigation bar.
2 Select the sensor you want to modify the settings for.
3 Select Edit parameters or Edit notifications.
4 Select your new settings.
5 Save your settings.
U S I N G O V A L // E D I T I N G S E N S O R N A M E + P H O T O
45
Edit your sensor name and photo at any time. This is useful for keeping track of and
staying organized with multiple sensors.
Name your sensor
Front Door
Choose an image
Use default image
Choose from library
1
Select Sensors from the navigation bar.
2 Select the sensor you want to edit.
3 Select Edit Name + Photo.
4 Select the Name Your sensor input box to edit the name.
5 Select the Choose an image input box to edit the image.
6 Save your settings.
U S I N G O V A L // B A T T E R Y S AV I N G M O D E
46
Battery saving mode enables you to extend the battery life of your O V A L sensor by
turning off some functionality that consumers more power.
During battery saving mode
you will not be able to use :
Proximity sensor
Light sensor
Visual notification
Sound notification
Battery saving mode?
On
Off
1 Select Sensors from the navigation bar.
2 Select the sensor you want to put into battery saving mode.
3 Select Battery saving mode.
4 Select Yes or No.
U S I N G O V A L // D E L E T I N G Y O U R S E N S O R
47
Deleting your sensor allows you to erase all of your settings and start again, or pair it
with another O V A L gateway.
Are you sure you’d like to delete this sensor?
Please note: this action cannot be undone
Yes
1 Select Sensors from the navigation bar.
2 Select the sensor you want to delete.
3 Select Delete Sensor.
4 Select Yes or No.
No
48
U S I N G O V A L // G E N E R A L S E T T I N G S
General settings offer additional customization options, support and account information.
My settings
Using the O V A L mobile app?
Select this icon at the bottom right
of your navigation bar.
1 Select Settings from the navigation bar.
2 Select a setting you’d like to review or modify.
Account info
>
Change password
>
Time zone
United States
>
Appearance
>
Contact
>
Privacy policy
>
Terms and conditions
>
Share
>
About
>
Software update
>
49
U S I N G O V A L // S O F T W A R E U P D A T E S
Updating your software and firmware is essential. We are always working to improve
OVAL technology. Updates will fix bugs and unlock new features so be sure to make
sure you have the latest. We will notify you when a new update is available.
Software updates
If a new update is available, a
small vertical bar will appear.
Software
IOS - 1
>
Gateway
OGW_Ver13.bin
>
Sensor
OSF_Ver12.bin
>
1 Select Settings from the navigation bar.
2 Select Software update.
3 Select the item you want to update and follow the on-screen instructions.
U S I N G O V A L // C A R I N G F O R Y O U R S E N S O R S
50
When using your O V A L sensors
Try to keep your sensors free from damage caused by exposure to water, dirt, dust or
heat. Use caution when placing your sensors to find the best spot to both protect the
sensor and monitor your environment.
When storing your O V A L sensors
If you are not currently using your sensors, remove the battery and store them in a
clean, safe place at room temperature away from excess light, heat, and moisture.
Cleaning your O V A L sensors
Gently blow into the small holes on the sensor to clear any dust or other debris that
may be in the way. For the light sensor - the clear but covered hole on top of the sensor - use a soft, non-abrasive cloth and gently wipe the sensor cover to remove any
fingerprints or dust that may be blocking light from the sensor.
HAZARD
Be sure to keep the hardware and batteries away
from children as they contain small parts and can
be choking hazards.
S U P P O R T // T R O U B L E S H O O T I N G
51
My sensor light did not blink during set up.
Remove the battery, wait 5 seconds, and replace. Or, try another battery.
Firewall is blocking my gateway from connecting.
If you have a firewall set up, you’ll need to add your gateway MAC ID to your connection
list to allow your gateway to connect to your internet.
My gateway won’t connect to my router.
Unplug gateway, wait 30 seconds, then plug it back in. Back out of the gateway set up
process and try the process again. If that doesn’t work, restart the gateway by inserting
a pin into a small hole at the bottom of the gateway. Make sure you feel the button click
and that the LED light on the gateway is solid green. If not, repeat the process.
My sensor cannot be found.
Make sure that the sensor is near the gateway, the battery is connected properly, and
the LED on the gateway is solid green. If it still can’t be found, double tap your sensor
to wake it up from deep sleep. Next, try removing and then reinserting the battery. If
you’re still having problems, try a new battery.
My sensor is connected but the app says it is offline.
Double tap your sensor to wake it up from deep sleep. If that does not work, remove
the battery for a minute, and then replace it.
How do I reset my gateway?
Using a pin or other thin object, push the reset button located inside of the small hole
underneath the gateway. You will feel a click.
S U P P O R T // T R O U B L E S H O O T I N G
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How do I reinstall my sensor?
If your sensor is not functioning properly, try reinstalling your sensor. First, you must
delete your sensor from your account. Once deleted, use the app to locate your sensor
again and then follow the set up process.
I am not receiving push notifications.
Push notifications can only be received if the OVAL app is closed. Please make sure the
enable button is selected for push notifications. If you’re still experiencing problems
log out of your account and log back in.
My battery is draining quickly.
Activate battery saving mode to extend your battery life. This will disable the proxmity
and light sensor and the sound / visual notifications. Other factors may affect battery
life including using the sensor in cold environments and placing it farther from the
gateway.
S U P P O R T // A D D I T I O N A L H E L P
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Visit our website
For a step by step walkthrough of the setup process, video app tutorials and FAQ
please visit our support section of the website at www.meetoval.com/support.
Contact us
Please email [email protected].
O V A L is not a toy. O V A L is an electrical device. Be sure to keep the gateway and sensors, all hardware, and batteries away from children, at all times, as they contain small parts which are choking
hazards or possibly very dangerous if ingested. The flood detector and cable, AC adapter and Ethernet cable should also be kept away from children as it is a choking hazard.
Please do not discard your used battery in the trash. Lithium batteries must be disposed of at a
household hazardous waste collection point (check with your local landfill) or battery recycling
drop off location.
© 2017 O V A L Digital, Inc. www.meetoval.com
All product names, logos, and brands are property of their respective owners. All company, product and service names used are for identification purposes only. Use of these
names, logos, and brands does not imply endorsement.
O V A L is a trademark of O V A L Digital, Inc.
O V A L manual designed in U.S.A. O V A L Digital, Inc.
O V A L produced by O V A L Digital, Inc.
O V A L branding, UX, packaging, manual, and website designed by
O V A L app software + firmware developed by WeDigTech
O V A L hardware + housing produced by Dah Sun Manufacturing Co.