LESPORTESDEMEGEVE
GeneralTermsandConditionsofSale
Thefollowingtermsandconditionsofsaleapplytoallleasesissuedforflatsandchaletsin
“LesPortesdeMegève”hamlet.
LEGALBACKGROUNDTEXTS
ThesegeneraltermsandconditionsofsalearegovernedbyarticlesL324-2-1andfollowing
oftheFrenchCodeduTourisme(FrenchTourismCode).
TheindicationsprovidedinthisdocumentaregivenbytakingaccountofFrenchlaws,rules
andregulationsatthemomentofpublicationandwhichmaybesubjecttomodifications
interveningafterpublication.
Theservicesprovidedbythelessorfallwithinthedefinitionofseasonalrentalsandthelease
isgrantedfortemporaryresidenceforthepurposeofpleasure.Theleaseholdercannotuse
thepropertyasapermanenthomenorasaplaceofbusinessofanysortwhatsoever.
ThesetermsandconditionsofsalearesubjecttoFrenchlaw.TheEnglishlanguageversionis
atranslationoftheFrenchdocumenttoaidcomprehensionandcannotbeconstruedas
substitutingfortheFrenchlanguagelease.
1) INSCRIPTIONANDBOOKING
a.Informationprovidedpriortobooking
-Thenumberofpeople:whenyoubookyouwillbeaskedtostatethenumberofpeople-
adultsandchildren–inyourpartywhowillstayintheflatorchaletduringthelet.This
numbermayneverexceedthenumberforwhichtheflatorchaletisequipped.Failureto
complywiththisconditionwillleadtoimmediatecancellationofthelease.
-durationandperiodofthelet
Thedurationoftheletisstipulatedinthespecificconditionsoftheleasingagreement.
Theaccommodationismadeavailabletotheleaseholderasfrom17.00(5.00pm)onthe
arrivaldateagreedwhenthebookingwasmadeandtheleaseholdermustleaveby10.00am
onthedeparturedateagreedwhenthebookingwasmade.
Theleasecanneverexceedanon-renewabledurationof90consecutivedays.
-Animals:providedthattheauthorizationofthelessorhasbeenobtainedbeforehandpets
arewelcomeintheflatsorchaletsprovidedthattheydonotdisturbthepeaceorthreaten
thesafetyofotherpeoplepresentontheproperty.Dependingontheanimal’sspeciesand
size,thelessorhastherighttorefuseauthorization.
Pleasespecifythespeciesandsizeofyourpetwhenmakingyourbooking.
-Peoplewithallergies,peoplewithhandicapsandpeoplewithreducedmobility:when
makingyourbooking,askourservicesifwecanmeetyourspecificneedstomaximiseyour
comfortandsafetyduringyourstay.
b.
Bookings
-Bookingsareonlyconfirmedafterwereceiveadeposit,i.e.:
▪30%ofthefullcostofthebooking.Thebalancemustbepaid1monthbeforearrival.
▪100%ofthecostofthebookingifitismadelessthan30daysbeforeyourarrival.
-Allbookingsareguaranteedbycreditcard,detailsofwhichmustbeprovidedwhenthe
bookingismade.
-Thebalanceofthecostofyourstaycanbepaidbycredittransfer.
Afterconfirmationofthebooking,aleasingagreementisdrawnuptowhichadescriptionof
thepropertyisappended.
c.Ratesandservices
-Rates
Ourratesincludealltaxesexceptforthevisitor'stax(seebelow)andincludetheprovisionof
accommodation,thesupplyofsheetsandhandtowelsandtheconsumptionofwater,
electricityandheating.
Ourratesdonotincludeadministrativecharges,technicalexpensesoroptionalservices,nor
theVisitor'staxwhichispayableadditionally.
-ObligatoryCharges:foreachstay,administrativeandtechnicalchargeswillbeinvoicedin
additiontotherentfortheaccommodation.Thesechargesarelumpsumswhichvarywith
thenatureandsizeoftheaccommodation,namely:
•
250€forchaletsD/E/F/G/I/J/K/L/O/P
•
200€forchaletsA/B1/B2/C1/C2/HandforVALSOLEILT4flats
•
150€forchaletsM/NandforVALSOLEILT2andT3flats
-Administrativechargesarefor:
▪openingtheleaseholderaccountandperformingthe“leavinginventory”
-Technicalchargesarefor:
▪cleanlinen,changesofsheetsandmakingofallthebeds,thereplacementofdefective
utensils,appliancesandfurniture,etc.inflatsandchalets,
▪rebootingsystems,thechangeofaccesscodestotheaccommodation,sharedspaces,
Internet,TV,etc….
▪thoroughcleaningoftheaccommodation.
-OptionalServices
Additionalservicessuggestedbythelessor(housekeeping,sheetandtowelchangesduring
thestay…)mustbepaidforinfulltothelessorattheendofthestayandwillbededucted
fromthedepositifnotpaidbeforetheleaseholder’sdeparture.
Allotherservicesorderedviatheporter’slodge(conciergerie)mustbepaiddirectlybythe
leaseholdertotheserviceprovider.
-Visitor'stax:thecostofthevisitor'staxandtheperiodduringwhichitisapplicableare
decidedeachyearbythePRAZ/ARLYtowncouncilandthedépartementofHauteSavoie.
Thevisitor'staxispayableperpersonpernight.ThecostcanbeconsultedatthePRAZ/ARLY
townhallandtouristoffice.Thevisitor'staxispayableattheendofthestay.
2)MODIFICATION-CANCELLATION
-ModificationbytheLessor
Forreasonsofforce majeure and/orsafetyand/ormaintenance,thelessormaybeobliged
tomodifypartiallyortotallytheleaseholder’sstay.Inthisevent,theLeaseholdercancancel
theleaseandobtainarefundofthesumsalreadypaidwithoutcost,oracceptamodification
suggestedbythelessorasanadditionalclauseintheleasesignedbetweenthelessorand
theleaseholder.
▪ModificationbytheLeaseholder
TheLessorshalldoeverythingpossibletomeettheLeaseholder’srequestforamodification.
Ifsuchamodificationisnotpossible,themodificationwillbeconsideredtobeacancellation
andtherulesstipulatedbelowapply.
▪Cancellation
Itisadvisabletosubscribeacancellationinsurancepolicy.
Cancellationofastaybeforeitbeginsgivesrisetothefollowingcharges:
-Cancellationmorethan90daysbeforethearrival:20%oftheadministrativechargesare
payabletoSASCACHEMIRERENTAL
-Cancellationbetween90and61daysbeforearrival:30%ofthefullcostofthestay
-Cancellationbetween60and31daysbeforearrival:50%ofthefullcostofthestay
-Cancellationlessthan30daysbeforearrival:100%ofthefullcostofthestay.
-Interruptionofstay:
Ifthestayisinterrupted,evenforhealthreasonsorforcemajeure,theleaseholdercannot
claimarefund.Tocoverthiseventuality,itisadvisabletosubscribecancellationinsurance
withaninsurancecompany.
-LateArrival
Latearrivaldoesnotextendtheleasebyacorrespondingduration.Theoriginalleasestands
andwillbeinvoicedfully.
-LateDeparture
TheLeaseholderwillincuradditionalexpensescorrespondingtotherentalrateforonenight
oftheaccommodationinquestion,unlessthelessorhasapprovedthislatedeparture
beforehand.
3)THESTAY SEJOUR
Providedthatthebalanceofthestayhasbeenpaidinfullyouwillreceivethe“LesPortes
deMegève”Guideatleast15daysbeforethebeginningofthestaybye-mail.TheGuide
containsallthepracticalinformationyouneedtohelpyoufullyorganizeandmakethe
mostofyourstay-route,map,address,arrivalanddepartureinstructions,
-Departuretime
Departuretimesmustberespectedorelsetheleaseholderwillincuradditionalexpenses
amountingtoonenight’srentfortheaccommodationinquestion.
-Arrival:flatsandchaletsarereadyat17.00(5.00pm).Leaseholderswhohavetheaccess
codescanarrivewhenevertheywant.
-Departure:Fororganizationalreasons,youmustleaveby10am.
-AdministrativeObligation
Newleaseholdersmustpresentthemselvesatthereceptiondeskwithin24hoursofarrival
at“LesPortesdeMegève”totakeaprintoftheircreditcard(seeguaranteeandpayment
headingbelowinthesegeneraltermsandconditions).
-Departure
Housekeeping:thechaletsmustbeascleanastheywerewhenyouarrivedexceptthat:
-bedsshouldbestrippedandthesheetsleftattheendofeachbed
-towelsandbathroomlinenmustbeleftintheshowertubs
-teatowelsmustbeleftinthekitchensink
If,duringthefixturesinventory,itisdecidedthatitisnecessarytointerveneforrepairsor
cleanliness,interventionswillbeinvoicedattherateof75€anhour(seeguaranteeand
paymentheadinginthesegeneraltermsandconditionsbelow)
Leavingafter10a.m.andextendingthedurationoftheleasemustbenegotiated
beforehandwithCACHEMIRERENTALmanagementatleast48hoursbeforethelease
expires.
4).SAFETYANDHOUSERULES
Tokeepyourholidayssimple,houserulesaredisplayedineachflatandchalet.Please
familiariseyourselfwiththemwhenyouarrive–andrespectthem.
-Houserules
Leaseholdersareresponsibleforanyandalldisturbancesordamagecausedbythepeople
stayingintheaccommodation.Ifthepeace,integrityorsafetyofpeoplelivingorworkingon
theestateisthreatened,wehavetherighttoterminatetheleasewithimmediateeffect
withoutcompensation.
Leaseholdersmustnotcommitimprudentornegligentacts.Inparticulartheymusttake
everyprecautionnottoleavetheflatorthechaletopenwithoutsurveillanceandlockthe
doorswhenabsenttopreventintrusions.
Leaseholdersundertaketousetheaccommodationandthefurnitureandfittingsnormally.
Ourcompanyrefusesliabilityforthefollowing:
-theftofordamagetoobjects
Ourcompanyrefusesliabilityforthetheftofordamagetogoodsbelongingtoleaseholders
intheiraccommodationortheLesPortesdeMegèvecarpark.
Safesareavailableforleaseholdersineveryflatandchalet.Leaseholdersaresolely
responsiblefortheirgoodsandpersonaleffectsduringtheirstay.
5)LIABILITYANDCLAIMS
RECLAMATIONS
•
Liability
-Liabilityof“LesPortesdeMegève”.Assafesareavailableforleaseholdersintheflatsand
chalets,ourcompanycannotbeheldliableforthefts.
-Leaseholderliability:leaseholdersareresponsibleforthemselvesanditistheir
responsibilitytousethesafesandotherservicesavailable.Intheeventofamissingobject
ordamagetotheaccommodation,thecostofrepairswillbedeductedfromtheguarantee
depositorbilledtoleaseholdersattheendoftheirstay.Ourcompanycannotbeheldliable
fordamagetoortheftsfromtheflatsorchalets.
Leaseholdersmustprovetheyholdthird-partyandfullycomprehensiveinsurancepolicies.
•
Claims
Forourleaseholders,thepropertiesmanagedbyourcompanymustbeplacesfor
unforgettableholidayswithwhichtheyarefullysatisfied.
Thisiswhyweaskyoutopointoutanypossiblecausefordissatisfactionduringyourstayso
wecanfindasolutionassoonaspossible.
6)GUARANTEES,DEPOSITSANDPAYMENTS
a.Damageguarantee
A“damage”guaranteeof2500€willberegisteredbutnotdebitedwhenyouarrive.The
guaranteemustbeconfirmedbyacreditcardprintwhenyouarrive,atthelatestwithin24
hoursfollowingyourarrivalat“LesPortesdeMegève”.
Thisguaranteeisintendedtocover:
-Damagetoproperty,furnitureorfittingsduringtheleaseholdperiod.Theguaranteeis
automaticallyreturnedifnodamageisnoted,atthelatestwithin1weekfollowingthe
leaseholder’sdeparture.
Damagetoproperty,furnitureandfittingsmeansdamagetoandthelossortheftofany
movablegoodsintheaccommodationduringtheleaseperiod.
-supplementarychargesforhousekeeping:toavoidthesecharges,leavethe
accommodationascleanasyoufounditwhenyouarrived.
-paymentforanoptionalservicenotsettledbeforeyourdeparture.
Returnofthedamageguarantee
•
Iftheaccommodationisreturnedinaconditionincompliancewiththeinventoryof
fixturesandfittingstakenuponyourarrivalandifalloptionalserviceshavebeenpaidfor,
theguaranteewillnotbedebited.
•
Ifminordamageorwearisobservedorifahousekeepingserviceisnecessaryorif
optionalserviceshavenotbeenpaidfor,thecreditcardwillbepartiallydebitedin
compliancewiththeratesforrepairs,housekeeping,optionalservices,etc.displayedinthe
accommodation.
•
Ifmajordamageorwearisobserved,thecreditcardguaranteewillbecompletely
debited.Anybalanceoutstandingafterdeductionofthecostofrepairorreplacementwill
bereimbursedwithin2months.
b.Payments
-Allpaymentsaredueonthedatescheduledinthebookingcommitmentandasstipulated
inthetermsandconditionsofsale.
-Visitor'staxesareautomaticallydebitedonthedayleaseholdersdepartofviathecredit
cardprintprovidedbyleaseholderswhentheyarrive(seeadministrativeobligationheading
inSTAYabove)
-Ifpaymentsaremadebybanktransferorcreditcard,bankchargesarepayableby
leaseholders.
-French“ChèquesVacances”areaccepted
-Wedonotacceptpaymentsbychequeorinforeigncurrencies.
-Extrasmustbepaidforbycreditcardorincashatthereceptiondeskonthedayof
departure.
-Additionalservicesorderedbytheleaseholdermustbepaiddirectlytotheprovider
concerned.
Wedonotacceptpaymentby:
-Acreditcardnumberwithoutconfirmationfromthebankingcentre
-Chequesexceptforcertifiedcheques.
-Apostalorderorcredittransfernotcreditedtoouraccount.
7)AFTERSALES
Ourteamsonsiteareatyourdisposalduringyourstaytoansweryourcomplaints,solveany
dysfunctionssoyoucanmakethemostofyourstay.
Anyclaimafteryourstaymustbethesubjectofadeclarationonourwebsite
www.portesdemegeve.com,aregisteredletterwithrecordeddeliverysentto“LesPortesde
Megève”,223,routedeVienne,69008LYON.Franceoranemailtothefollowingaddress:
[email protected]