Department:
Adults & Communities
Job Title:
Community Support Worker
Grade:
9
Post Number:
AC0172
Service/Section:
Care Pathway
Base/Location:
various
Responsible To:
Service Manager
Responsible For:
N/A
Job Purpose
Work under supervision to deliver a high quality, person-centred accountable
statutory social care service, ensuring that adults, their families and carers;
 are able to find their own solutions, assess, manage and review their own
needs, risks and capacity, maximise their own independence and self-direct
the responses to deliver agreed outcomes
 can access community opportunities, formalised personalised care and
support to deliver their expressed outcomes and maintain themselves in the
community
 are protected and safeguarded
Main Duties and Responsibilities
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Ensure high quality responses to all adults eligible for social care services by;
a. providing appropriate responses or referrals within required
timescales, organisational, policy and legislative requirements
b. providing prompt support to meet immediate risks and needs in
crisis situations
c. providing targeted, appropriate support to adults in seeking their
own solutions, self-assessments of their needs, working with
colleagues in social care, health and other partner agencies,
contribute to multi-disciplinary assessments as required
d. ensuring that responses are geared to ethnic, religious, cultural, age
and linguistic background, practicing in a manner and delivering
services which are anti-discriminatory
e. that concerns and complaints are responded to and are addressed
by making appropriate changes to existing practices
Identify ,investigate and contribute to potential safeguarding, mental capacity,
continuing health care and other high risk situations where an adults safety or
Title: Community Support Worker Job Description/Person Specification
Date Created: _______
Last Amended: 20-12-2016
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liberty may be at risk, and under the guidance of a more senior member of
staff, as necessary so as to enable adults to take risks whilst protecting them
from abuse, managing the risks to staff and the Council
Promote independence and facilitate solutions through self-directed
support, providing practical, person-centred assistance to adults, their
family/carer and their support network to:
a. assess and review their own risks and needs, seeking opportunities
for engagement in the community, asset based solutions and ,
where appropriate determine the allocated personal budget
b. identify community and other natural support resources, using asset
based approaches, maximising individual’s assets using,
preventative/universal services and other funding sources
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c. To provide a high-performing social care/work service in
accordance with departmental policies and procedures and
statutory requirements.
d. design and cost a mutually-agreed best value support plan to meet
agreed outcomes, exploring all options including cash or managed
personal budgets
e. liaising and negotiating with Informal and formal support networks,
local providers and other resources as appropriate to deliver better
outcomes
f. access, use and review services, including the effective use of cash
payments and the safe use of equipment and adaptations in
compliance with relevant legislation, policy and guidelines
g. identify and implement positive solutions in resolving conflicts
h. arrange, implement and review support plans if requested by the
adult, and providing intensive support if they require it to start
activities or assess potential services
i. Seek to apply community, asset based solutions to support
individuals in their identified outcomes
j. Refer to the line manager unresolved support and service issues,
including
a)complex care and support arrangements
b)cases where it appears that outcomes to meet needs cannot be
delivered by the personal budget allocated
c) lack of availability of suitable services
d)local providers’ apparent failure to meet national or locally
determined quality or performance standards
Contribute to team effectiveness and response by working to Departmental
standards and, where joint working is in place, those of the NHS;
a.
prioritising work allocated by the line manager and managing a
caseload under regular supervision, appropriate to level of skills, knowledge
and experience
b.
supporting adults with finding practical solutions, promoting
independence, information gathering , signposting and advice to service
users, families, carers and other agencies.
c.
participating in a help desk/duty system
Title: Community Support Worker Job Description/Person Specification
Date Created: _______
Last Amended: 20/12/2016
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d.
maintaining comprehensive accurate case records and IT records
consistent with agreed fieldwork practice
e.
contributing to and , where appropriate, be involved in the production of
case reports and correspondence for a variety of audiences including
meetings, conferences, court, panels and other agencies
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Provide assessment, care planning and review functions for adults who
have personal budgets and/or where services are commissioned by the
council, including review of services’ quality and achievement of outcomes.
Making necessary adjustments to those arrangements in line with the
changing needs of the individual, including wherever possible their
personalised needs and wishes
Undertake the statutory functions of the Department relevant to the post,
including legislation, policy and service developments in social care,
occupational therapy and related areas of skill and expertise
Maintain efficient and reliable liaison with other statutory and voluntary
agencies as well as other Council departments, having particular regard to
effective working relationships with statutory and independent sector
providers of residential, nursing and community based services
Develop expertise and knowledge of services, conditions and local
community resources and to use this to contribute to the management and
development of team, Group and council-wide policies, processes, projects
and services
Maintain an up to date knowledge of the statutory functions of the
department, relevant to the post, including legislation, policy and service
developments in social care, occupational therapy and related areas of
skills and experience
Special Factors
Subject to the duration of the need, the special conditions given below apply:
(a)
(b)
(c)
The nature of the work may involve the post-holder carrying out work
outside of normal working hours.
The post-holder may be required to attend, from time to time, training
courses, conferences, seminars or other meetings as required by his/her
own training needs and the needs of the service.
Expenses will be paid in accordance with the Local Conditions of Service.
This post is eligible for a DBS check under the Rehabilitation of Offenders Act 1974
(Exceptions) order 1975 (i.e. it involves certain activities in relation to children
and/or adults) and is defined as regulated activity under Part 1 of the Safeguarding
Vulnerable Groups Act 2006. Therefore a DBS enhanced check for a regulated
activity (includes a barred list check) is an essential requirement
Title: Community Support Worker Job Description/Person Specification
Date Created: _______
Last Amended: 20/12/2016
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Leicestershire County Council is seeking to promote the employment of
disabled people and will make any adjustments considered reasonable to the
above duties under the terms of the Equality Act 2010 to accommodate a
suitable disabled candidate.
This job description sets out the duties and responsibilities of the job at
the time when it was drawn up. Such duties and responsibilities may
vary from time to time without changing the general character of the
duties or the level of responsibility entailed. Such variations are a
common occurrence and cannot in themselves justify a reconsideration
of the grading of the job.
Leicestershire County Council is seeking to promote the employment of
disabled people and will make any adjustments considered reasonable to
the above duties under the terms of the Equality Act 2010 to
accommodate a suitable disabled candidate.
Date Prepared/Revised: 13/4/17
Title: Community Support Worker Job Description/Person Specification
Date Created: _______
Last Amended: 20/12/2016
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Department:
Adults & Communities
Job Title:
Community Support Worker
Grade:
9
Post Number:
Service/Section:
Care Pathway
Essential
Desirable
How
assessed
Qualifications

Relevant health/social care qualifications
to NVQ Level 3 or equivalent level of
experience (as detailed below)

App/Doc/
Int

App/Int/Ref
Experience








Relevant experience (paid employment,
training or voluntary sector) working with
adults in a social care setting
Experience of work with other agencies
within a fieldwork environment
Experience of working in a multi-agency
or multidisciplinary environment
Experience of working in a health and/or
hospital setting
Experience of working with carers
Experience of undertaking assessments
of need
Experience of managing a caseload and
monitoring and reviewing care packages
Experience of commissioning services
App/Int/Ref


Int

Int


Int
Int

Int

Int
Knowledge



Knowledge of the needs and issues of
adults and carers including ethnic
minorities, disability and age issues
Knowledge and understanding of the
need to undertake need and risk
assessments
A good understanding of social care
organisations and their roles and
Title: Community Support Worker Job Description/Person Specification
Date Created: _______
Last Amended: 20/12/2016
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


App/Int/Ref
App/Int/Ref
App/Int/Ref





responsibilities as part of the wider
community and voluntary sector
Understanding of social work and
occupational therapy methodologies
Good knowledge of relevant legislation
and policies such as personalisation,
asset based approaches, preventative
strategies and solutions.
Good practical knowledge of the
services available from the Department
and other agencies (e.g. NHS)
Knowledge of welfare benefits and/or
welfare rights and/or housing issues in
relation to social care
Moving and handling risk assessment
knowledge

Int

Int

Int

Int

Int
Skills and Competencies






Ability to work proactively as a team
member to negotiate and implement
effective outcomes

App/Int
Ability to work in partnership with carers,
colleagues and a variety of external
agencies in order to deliver the most
effective service

Int
Ability to remain up-to-date with social
care policy and practice requirements
Ability to recognise the limits of own
accountability and responsibility, and to
seek appropriate support, advice and
supervision
Ability to assess and interpret peoplerelated information in order to prioritise
needs
Ability to manage a caseload and to set
(and work to) clear objectives and plans


Int/Ref

App/Int


Int




Ability to undertake direct work with
those who access or need the service
Excellent written and verbal
communication, negotiation and
persuasion skills
Able to work effectively and
collaboratively with people
Able to manage conflict and
Title: Community Support Worker Job Description/Person Specification
Date Created: _______
Last Amended: 20/12/2016
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
App/Int



Int
disagreement and to be appropriately
assertive
Key:
App = Application Form
Test = Test
Int = Interview
App/Int
Pre = Presentation
Med = Medical Questionnaire
Dc = Documentary Evidence (E.g., Certificates)
Date Prepared/Revised: December 2016
Title: Community Support Worker Job Description/Person Specification
Date Created: _______
Last Amended: 20/12/2016
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