CA Identity Governance 12.6 SP2 - Platform Support Matrix
Revised: 4 August 2015
The following matrix lists the CA Identity Governance 12.6 SP2 supported platforms as follows:
 Server Environments - Platforms that are supported as environments for hosting CA Identity Governance server
components.
 Client Environments - Platforms that are supported as environments for hosting CA Identity Governance Client components.
 Connectors – Platforms that are supported as targets for import and export.
 Password Management Components - Platforms that are supported for password management.
Server Environments
The following section describes the supported environments (such as operating systems, application servers, and RDBMS) for
hosting the CA Identity Governance server components.
This section contains the following topics:
 Operating Systems
 Application Servers
 Repositories
 Additional CA Interoperability Matrix
Operating Systems
Operating System
Microsoft Windows
RHEL
Release
XP SP3 (32 bit) / SP2 (64 bit)
2003 Server SP2 (64 bit)
2003 R2 Server SP2 (64 bit)
2008 Server SP2 (64 bit)
2008 Server R2 SP1 (64 bit)
2012 Server (64 bit)
2012 R2 Server (64 bit)
Red Hat 5.x ,6.x (64bit)
Additional Information
Virtualization supported on vSphere 4.1 & 5
Virtualization supported on vSphere 4.1 & 5
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
1
Application Servers
Application Server
IBM WebSphere ND (on RHEL
only)
IBM WebSphere ND (on RHEL
only)
JBoss (Windows and RHEL)
JBoss EAP (Windows and RHEL)
Release
7.0
Java Virtual Machine
1.6.0 (JDK version is IBM JDK that comes with Web Sphere version)
8.5.5
1.6.0, 1.7.x (JDK version is IBM JDK)
5.1
6.2.0
1.6.x
1.6.x, 1.7.x
Repositories
This section contains the following topic:
Databases
The following matrix describes the supported CA Identity Governance databases. The database is a required repository for
storing environment configuration information, workflow configuration and status, task history information and optionally (if
configured) audit records.
Repository
Microsoft SQL Server
Oracle
Release
2005 SP4, 2008 SP2, 2008 R2, 2012,
10.2g and 11g R2
Additional Information
Standard & Enterprise Editions
Standard & Enterprise Editions, Oracle RAC
Additional CA Interoperability Matrix
The following matrix describes CA Identity Governance additional interoperability with other CA products.
CA Product
CA Identity Manager
CA User Activity
Reporting Module
(Enterprise Log
Manager )
Release
r12.5 SP16 and above, r12.6 GA and
above
r12.5 SP4, r12.6
Additional Information
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
2
CA Product
CA SiteMinder
Release
12.52
and later
Additional Information
Including SiteMinder Multi zones
Client Environments
The following matrix describes the supported CA Identity Governance client environments. It includes supported web browsers
and operating systems for running the CA Identity Governance Client Tools and the workflow designer tool.
This section contains the following topics:


Supported Operating Systems
Supported Web Browsers
Supported Operating Systems
Operating System
Microsoft Windows
Release
XP SP3 (32 bit) / SP2 (64 bit)
2003 Server SP2 (32 & 64 bit)
2003 R2 Server SP2 (32 & 64 bit)
2008 Server SP2 (32 & 64 bit)
2008 Server R2 Sp1 (64 bit)
Windows 7 SP1 (32 & 64 bit)
Windows 8 (64 bit)
Windows 2012 R2 (64 bit)
Additional Information
Virtualization supported
on vSphere 4.1 & 5
Supported Web Browsers
Web Browser
Microsoft Internet Explorer
Firefox
Release
8.0/9.0/10/11 (Native)
Additional Information
Standard and
compatibility mode
29 and later
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
3
Reporting Server
CA Identity Governance Media includes a CA Installer for Business Objects reporting server. The table below describes the
supported versions of Business Objects:
Item
SAP Business
Objects
Release
BOXI R3.1
SP5
Version of
CA
Business
Intelligence
CABI 3.2
SP5 & CABI
3.3 SP1
Platforms



Microsoft Windows 2003 R2 SP2, 2008
R2, 2008 R2 SP1
Red Hat Enterprise Linux 5.x, 6.x
Support for the following databases:
o SQL 2005, 2008, 2008 R2
o Oracle 10g R2(Including RAC), 11g
R2 (Including RAC)
o MySQL (provided by the SAP
Business Objects installer)
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
4
Connectors
This section contains the following topics:








SUPPORTED CONNECTOR SERVERS
SUPPORTED CONNECTOR XPRESS PLATFORMS
CERTIFIED CONNECTOR EXPRESS ENDPOINT TYPES
CERTIFIED CONNECTOR EXPRESS ENDPOINT TYPES
Supported Endpoints Using Direct Connectivity
Supported Endpoint Connectivity Using CA Identity Manager (Legacy Connectors)
Connectivity Integration Examples Using Third-party Identity Management Systems
Sample Kettle PDI Data Transforms
SUPPORTED CONNECTOR SERVERS
The following are software prerequisites for installing the CA IAM Connector Server (CA IAM CS) and the C++ Connector Server
(CCS).
OS
Microsoft Windows
Sun Solaris
Release
2003 SP2
2003 R2 SP2
2008 SP2
2008 R2, 2008
R2 SP1
CA IAM CS
Yes
9, 10
Yes
CCS
Yes
Version/Level



Yes



Redhat Linux
VMware ESX
5.x,6.x
4.x,5.x
Yes
Yes
No
Yes


64-bit support only for CA IAM CS
Standard Edition and Enterprise Edition are
supported
Support for 32-bit mode on 64-bit machines only
for CCS
• SPARC 64-bit machines (UltraSPARC IIIi, T1).
On Solaris 10 – Support for LDOMS and Zones –
Whole Root and Sparse.
Limited connectors are supported on CCS (UNIX
ETC, UNIX NIS, Access Control).
64-bit support only
Support for the Windows and Linux platforms as
listed in this table.
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
5
SUPPORTED CONNECTOR XPRESS PLATFORMS
The following are software prerequisites for installing Connector Xpress:
OS
Microsoft Windows
Release
2003 SP2,
2003 R2 SP2
2008 SP2
2008 R2, 2008
R2 SP1
Version/Level
 32-bit and 64-bit.
 Support for Standard Edition and Enterprise Edition.
CERTIFIED CONNECTOR EXPRESS ENDPOINT TYPES
Connector Xpress allows for the creation of dynamic connectors, generated using the Connector Xpress for RDBMS (JDBC)
wizard or Connector Xpress for LDAP (JNDI) wizard to manage rows in arbitrary database tables or LDAP repositories.
CA Identity Governance Mapping (Deep and Shallow use cases):
Deciding on your role modeling strategy affects how you map endpoint objects to CA Identity Governance objects when
connecting to endpoint systems. You can use CA Identity Governance to manage your organizational role model in the following
two ways: You can analyze your roles based on business roles. This concept allows you to design your role model around the
roles in your entire organization. This defines the shallow use case.
You can analyze your roles based on application. This concept allows you to design your role model around privileges You want
to give to users per application. This defines the deep use case.
The endpoint versions certified with Connector Xpress by CA Technologies are listed in the following table:
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
6
CERTIFIED CONNECTOR EXPRESS ENDPOINT TYPES
Endpoint
CA Directory
Microsoft ADAM
Sun One
Directory
Novell eDirectory
Oracle Internet
Directory
Microsoft SQL
Server
Oracle
IBM DB2
IBM DB2 for z/OS
IBM DB2 for
iSeries/400
Sybase Adaptive
Enterprise Server
MySQL Enterprise
Server
Informix
Endpoint
Release
r12 SPx
2003 SP2
Enterprise, 2003
R2 SP2
2008 SP2, 2008
R2 SP1 (AD LDS)
6.3, 7.x
Compliance
GovMinder
Yes
Yes
GovMinder Mapping
(Shallow/Deep/Both)
Shallow
Shallow
Integrated
IDM&GovMinder
Yes
Yes
Server Platform
Yes
Shallow
Yes
CA IAM CS
8.8.x
10g, 11g
Yes
Yes
Both
Both
Yes
Yes
CA IAM CS
CA IAM CS
2005 SP4
2008 SP2, 2008
R2 SP1
10g r2
11g r2
9.x
9.1, 10.1
6,1, 7.1
Yes
Both
Yes
CA IAM CS
Yes
Both
Yes
CA IAM CS
Yes
Yes
Yes
Both
Both
Both
Yes
Yes
Yes
CA IAM CS
CA IAM CS
CA IAM CS
v15.01
Yes
Both
Yes
CA IAM CS
5.0, 5.5
Yes
Both
Yes
CA IAM CS
11.5
Yes
Both
Yes
CA IAM CS
CA IAM CS
CA IAM CS
SUPPORTED CONNECTOR ENDPOINT TYPES
The following table lists the supported endpoints for which connectors are formally provided.
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
7
Note: The CCS is accessed via the CA IAM Connector Service.
Endpoint
GM Mapping
Endpoint
GM
IM
Release
(Shallow/Deep)
CA
r12.5 SP2 -ControlMinder
Yes
Shallow
Yes
> SP5,12.6
(Unix)
CA
r12.5 SP2 -ControlMinder
Yes
Shallow
Yes
> SP5,12.6
(Windows)
Integrated
IM&GM
Server
Platform
Agent Less
Yes
CCS
Yes
Yes
CCS
Yes
CA Arcot
WebFort
6.2.2
Yes
Shallow
Yes
Yes
CA IAM
CS
Yes
CA Arcot
RegFort
5.8.1
Yes
Shallow
Yes
Yes
CA IAM
CS
Yes
r12.5, r14
Yes
Shallow
Yes
Yes
CA IAM
CS
Yes
r12.1
No
N/A
Yes
See
comments
CCS
Yes
14, 15
No
Shallow
Yes
Yes
IMPS
No
CA Data Loss
Prevention
CA Single
Sign-On
CA-ACF2
Comments



See Note 7.

Requires CA LDAP
Server for z/OS
r14.1 or r15
Requires ACFESAGE
utility (contact CA
mainframe support)
to extract data from
mainframe system.
Version PTF R034346 of the
ACFESAGE utility has
been certified.
Requires CA LDAP
Server for z/OS
r14.1 or r15

CA-ACF2
ACFESAGE
14, 15
CA-Top
Secret
14,15
Yes
No
Both
Shallow
No
Yes
No
Yes
CA IAM
CS
See
comments
IMPS
No
Arcot Platform
1.0.8.3 (or higher) is
required.
RegFort should be
configured to share
UDS with Webfort


Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
8
Endpoint
Endpoint
Release
GM
GM Mapping
(Shallow/Deep)
IM
Integrated
IM&GM
Server
Platform
Agent Less
Comments

CA-Top Secret
TSSCFILE
14, 15
Google Apps
Yes
Both
No
See
comments
No
CA IAM
CS
Yes
Yes
Shallow
Yes
Yes
CA IAM
CS


Requires TSSCFILE
utility (contact CA
mainframe support)
to extract data from
mainframe system.
r14 and r15 versions
of the TSSCFILE
utility have been
certified.
Integration using the
“Google Apps
Provisioning API”
Version 2.0.
HP- Tru64
5.1B
Yes
Shallow
Yes
Yes
CCS
No

See Note 4.
HP-UX
11i v3
Yes
Shallow
Yes
Yes
CCS
No

See Note 3.
IBM AIX
6.1, 7.1
Yes
Shallow
Yes
Yes
CCS
No

See Note 5.
IBM DB2 UDB
9.5
No
N/A
Yes
No
CCS
Yes
9.1, 10.1
No
N/A
Yes
No
CCS
Yes




See
See
See
See
6.1 r1, 7.1
No
N/A
Yes
No
CA IAM
CS
Yes

See Note 7.

Domino Server
supported on
Windows, AIX and
Linux.
• Domino Server
supported in 32-bit
mode only.
IBM DB2
z/OS
IBM i5/OS
(AKA
OS/400)
IBM Lotus
Notes
Domino
Server
7.x, 8.x.x
Yes
Shallow
Yes
Yes
CA IAM
CS
Yes
Note
Note
Note
Note
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
9
6.
7.
6.
7.
Endpoint
Endpoint
Release
GM
GM Mapping
(Shallow/Deep)
IM
Integrated
IM&GM
Server
Platform
Agent Less
IBM RACF Security
Server for
z/OS
1.10, 1.11,
1.12, 1.13
No
Shallow
Yes
Yes
IMPS
No
IBM RACF
IRRDBU00
1.9, 1.10
Kerberos
5.0
Microsoft
Active
Directory
Yes
Both
Yes
No
CA IAM
CS
Comments

Requires CA LDAP
Server for z/OS
r14.1 or r15

Requires IRDBU00
utility (contact CA
mainframe support)
to extract data from
mainframe system.
Version 1.9, 1.10 of
the IRRDBU00 utility
has been certified.
Sun Implementation
on Solaris 10 only.
See Note 7.
32-bit is only
supported for 2003
R2 and not 2008 R2.
2008 R2 Datacenter
edition is supported.
Microsoft Office
Communication
Server 2007 R2 and
Microsoft Live
Communications
Server 2003 are
supported
See
comments

2003 R2 SP2
2008, 2008
R2
2008 SP2
2008 R2 SP1,
2008 R2 SP2,
2008 R2 SP1
Core
No
N/A
Yes
No
CA IAM
CS
Yes




Yes
Shallow
Yes
Yes
CCS
Yes

Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
10
Endpoint
Endpoint
Release
GM
GM Mapping
(Shallow/Deep)
IM
Integrated
IM&GM
Server
Platform
Agent Less
Comments

Microsoft
Exchange
2003 SP2
2007 SP3
2010 SP2
Yes
Shallow
Yes
Yes
CCS
No


Microsoft SQL
Server
Microsoft
Windows 7
2005 SP4,
2008 SP2,
2008 R2 SP1
Yes
Shallow
Yes
Yes
CA IAM
CS
Yes


SP1
Yes
Shallow
Yes
Yes
CCS
No


Microsoft
Windows
Server
Microsoft
Windows
Vista
2003
2003
2008
2008
SP2
SP2,
R2 SP2,
SP2,
R2 SP1
Yes
Shallow
Yes
Yes
CCS
No

Yes
Shallow
Yes
Yes
CCS
No


Remote agent for
certain features on
2003 SP2, and most
features on 2007 SP3
and 2010.
CCR (Cluster
Continuous
Replication)
supported with MS
Exchange 2007 SP3
only.
Exchange 2003
agent is 32-bit only.
Exchange 2007/2010
agent is 64-bit only.
See Note 6.
Support for 32-bit &
64-bit.
Enterprise & Ultimate
Editions.
• Windows Standard
Edition as well as
Windows Enterprise
Edition are
supported.
2008 R2 Datacenter
edition is supported
Support for 32-bit.
Enterprise and
Business Edition are
supported.
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
11
Endpoint
Microsoft
Windows XP
Professional
Novell SuSE
Linux
Enterprise
Server
Oracle EBusiness
Suite
Oracle Server
Endpoint
Release
GM
GM Mapping
(Shallow/Deep)
IM
Integrated
IM&GM
Server
Platform
Agent Less
Comments
SP3
Yes
Shallow
Yes
Yes
CCS
No

Support for 32-bit.
9, 10.1, 11.1
Yes
Shallow
Yes
Yes
CCS
No

See Note 2.
11i, 12.1.x
Yes
Shallow
Yes
Yes
CCS
Yes


RAC not supported.
Oracle Server also
supported
dynamically via
Connector Xpress.
PeopleTools v8.48,
v8.49, v8.50
PeopleTools v8.52
with PeopleSoft
HRMS 9.1 only
10g r2, 11g
r2
Yes
Shallow
Yes
Yes
CA IAM
CS
Yes

PeopleSoft
HRMS
8.9, 9.1
Yes
Both
Yes
Yes
CA IAM
CS
Yes

Red Hat
Enterprise
Linux (AS,
ES)
4.x, 5.x, 6.x
Yes
Shallow
Yes
Yes
CCS
No

See Note 2.
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
12
Endpoint
Endpoint
Release
GM
GM Mapping
(Shallow/Deep)
IM
Integrated
IM&GM
Server
Platform
Agent Less
Comments


RSA SecurID
6.1
7.1 SP4
Yes
(for
7.1
SP4
only)
Both
Yes
Yes
See
comments
See
comments




Salesforce
Yes
SAP R/3
4.6C
(SP50+), 4.7
(EXT 110 SP51+), 4.7
(EXT 200 SP51+)
SAP
NetWeaver
(R/3)
2004 (Kernel
6.40), 7.0
(Kernel 7.0),
7.3 (Kernel
7.20)
Shallow
Yes
Yes
CA IAM
CS
Yes

Yes
Shallow
Yes
Yes
CA IAM
CS
Yes


Yes
Shallow
Yes
Yes
CA IAM
CS
Yes

Windows 2003 SP2
and Solaris 10
support
Red Hat Linux 5.x
supported for 7.1
only
RSA SecurID 7.1
releases prior to SP3
are no longer
supported.
Agent and CCS
required for RSA
SecurID 6.1.
Agentless and CA
IAM CS for RSA
SecurID 7.1
Integration using the
“Force.com Web
Services API” Version
17.0
SAP 4.6C, minimum
Basis Support
Package level 50
SAP 4.7 EXT 110 &
200, minimum Basis
Support Package
level 51
Covers AS ABAP type
servers
ECC 5.0 (6.40) &
ECC 6.0 (7.0)
supported
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
13
Endpoint
SAP UME
Siebel CRM
Sun Solaris
Note
1
2
3
4
5
6
Endpoint
Release
SAP
NetWeaver
2004 (SPS
14+)
SAP
NetWeaver
7.0 (SPS
05+)
7.8, 8.1
10, 11
GM
GM Mapping
(Shallow/Deep)
IM
Integrated
IM&GM
Server
Platform
Agent Less
Comments
Yes
Shallow
Yes
Yes
CA IAM
CS
Yes

No
Yes
N/A
Shallow
Yes
Yes
No
Yes
CCS
CCS
Yes
No


Covers AS JAVA type
servers
Not supported on
CCS running on
Windows 2008 R2
due the Siebel Client
support limitation
See Note 1.
Solaris 10 Zones
(Whole Root and
Sparse) are
supported.
Comments
ETC, NIS, and NIS+ supported on SPARC and Intel/x86 platforms. The Solaris/SPARC remote agent works on SPARC
32-bit and 64-bit processors. The Solaris/Intel remote agent works on Intel x86 32-bit and AMD 64-bit processors.
ETC and NIS supported on Intel x86 platforms. The Linux/x86 remote agent works on Intel/AMD x86 32-bit, 64-bit, and
Itanium 64-bit processors. The Linux/S390 remote agent works on IBM s390 32-bit and s390x 64-bit processors.
ETC, NIS and TCB supported on Itanium 2. Shadow mode is supported. The HP-UX remote agent works on PA-RISC 32bit, 64-bit, and Itanium 64-bit processors.
ETC supported on alpha platform. The Tru64 remote agent works on Alpha 64-bit processors.
ETC and NIS supported on RS/6000 and Power platforms. The AIX remote agent works on Power PC 32-bit and 64-bit
processors.
Also available as a dynamic Connector via Connector Xpress.
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
14
Note
7
Comments
In an Integrated deployment, this Connector supports Provisioning but not Compliance. To request Compliance support
for this Connector, please raise an enhancement request via CA Technologies support.
Supported Endpoints Using Direct Connectivity
The following Endpoints apply only when CA Identity Governance connects directly to the endpoint (not using an identity
management system).
Endpoint
CSV Files
CSV Mapping
LDIF Mapping
Additional comments
7 CSV files in CA Identity Governance proprietary format
Data mapping from standard CSV file
Data mapping from standard LDIF file - only Base32
encoding
Supported Endpoint Connectivity Using CA Identity Manager (Legacy Connectors)
Apply when connecting to endpoints using CA Identity Manager.
Endpoint integration is available using the following methods:


Legacy
Customizable Connector
Note: These methods are supported for backward compatibility purpose only, and will be supported for upgrading
customer only.
For more details about End points versions supported legacy connectors refer to the CA Identity Governance 12.5 SP3 support
matrix.
Integration Examples Using Third-party Identity Management Systems
The following examples are available on request via CA Services.


IBM TIM
Sun IM
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
15
Sample Kettle PDI Data Transforms
CA Identity Governance provides the ability to invoke Pentaho Data Integration (PDI) transformations and jobs. This feature
allows for complex ETL (Extract, Transform, and Load) operations during data import. CA support site provides a list of the
available transforms.
Link: https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/8247/8247_rcmdata.html
CA Identity Governance ships with PDI version 4.2. The installation process extracts the software with additional CA Identity
Governance dedicated input/output plugins for customers to use in their environment. For more information, check the product
documentation.
Note: CA Technologies does not support the transforms.
Password Management Components
The following section describes the supported CA Identity Governance portal password management components.
Target System
Microsoft Active
Directory
CA eTrust Directory
CA SiteMinder
CA Identity Manager
Additional Comments
Windows 2003 or 2008 Server
r12.0.x
r12.0 SP3 latest CR, 12.5 latest.
r12.5 SP8 and above, r12.6 GA and above
Linux Reasonable Commercial Effort Statement
This Support Statement applies to CA Identity Governance that offers documented support for one or more Linux Reference
Platforms.
CA strives to meet our clients’ diverse and ever changing needs. CA products support and manage many of today's leading
platforms, operating systems and applications across the IT enterprise.
A Linux Reference Platform is a specific version of a particular Linux variant, such as Red Hat Enterprise Server 5/6, which is
used in CA development, QA, and Support, and is documented as a supported environment in which to run CA Identity
Governance.
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
16
To verify the Linux Reference Platforms supported for CA Identity Governance, review the system requirements section of the
respective product documentation, or check with CA Support.
Many of our clients use variants of the Linux operating system as their production operating system platform, for example
Oracle Enterprise Linux, SUSE, etc.
Some of those Linux variants claim compatibility (compatibility modes) with CA Identity Governance supported Linux Reference
Platforms.
Note: CA does not test every possible configuration of CA Identity Governance running on the many Compatible Linux Variants
available and cannot certify specific client configurations.
To facilitate a quick resolution and isolate the root cause of any potential product issue encountered running on Compatible
Linux Variants, CA is establishing the following support protocol for CA Identity Governance operated in these environments:







The current GA version of a Linux Reference Platform and the prior major version of that environment are supported.
Any exceptions will be noted in respective product documentation.
The client is responsible for properly configuring their Linux Variant to be compatible with a Linux Reference Platform
supported by CA Identity Governance.
The client is responsible for having an active maintenance agreement for both their CA Identity Governance and for the
Compatible Linux variant.
While CA does not require that clients recreate each issue on a Linux Reference Platform before contacting support, we
can request that the client diagnose and troubleshoot specific issues without the Linux Variant "variable" through
reproducing the issue on the Linux Reference Platform. CA will only do this when we have reason to believe the issue is
directly related to the Compatible Linux Variant environment.
While functional problems are rare under Compatible Linux Variants, problems may occur related to the third-party
components embedded in applications, and those embedded products’ support of Compatible Linux Variants may be
limited or unavailable. Diagnosis and resolution of this class of problem may require the client to return to a Linux
Reference Platform.
Compatible Linux Variants are diverse; CA may require extra time to understand, collect data, troubleshoot and possibly
reproduce reported issues.
If CA Support cannot directly identify the root cause as a CA or a Compatible Linux Variant issue, client can open a
support issue with their Compatible Linux Variant vendor and any other necessary third-party vendors to expedite the
resolution of the issue. CA, the vendor(s), and the client will work together toward a quick resolution where there
business relationship mechanism to do so. CA, Novell, and many other software vendors belong to the Technical
Support Alliance Network (http://www.tsanet.org) that may be engaged by either CA or the Compatible Linux variant
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
17

vendor if and when the need for a third-party arises as long as active maintenance exists for the CA and third party
vendor’s product. Note if the customer does not have a Vendor support agreement for the Linux variant, there is no
third party CA may work with.
Any known issues with running CA Identity Governance on specific Compatible Linux Variants will be noted in the
respective product documentation.
Reasonable Commercial Effort Statement
CA Technical Support will make a reasonable commercial effort to troubleshoot and/or resolve customer support requests that
involve the use of currently supported versions of CA Identity Governance on or with "unsupported" platforms as follows:

CA Technical Support will accept support incidents (support requests) involving a software platform or a combination of
software platforms that is not officially supported per the then-current CA published platform support matrices. CA will
troubleshoot the issue up to the point that CA has reason to believe that the problem is related to the use of software
that is not specified in a then-current platform supported matrix. At such point, CA shall require that the customer
reproduce the problem on a fully supported combination of platforms before CA proceeds in troubleshooting the incident.
Third Party Products End of Support Statement
When a third party product reaches the end of its primary or mainstream support, CA will no longer provide support for that
third party product or any Identity Governance components that interoperate with the third party product. Third party products
under extended vendor support are not supported by CA. Examples of third party products are: web server, application server,
operating system, directory, database, etc.
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. CA
confidential and proprietary information. No unauthorized copying or distribution permitted.
18