ICT Coalition Meeting and Stakeholder Forum
November 26/27 Brussels
My Background
Role of the Honest Broker
• Independent assessment of company self-declaration reports
• Implementation phase – from self-declaration statements to
reporting, end of 2013)
• Inviting stakeholder input
• Brokering discussion between companies and stakeholders,
NGOs and civil society
• Mediating in disputes
• Final overall assessment of companies’ implementation
Project Plan
 Collation of reports from individual Coalition members based on an
agreed template for reporting;
 Stakeholder consultation, inviting and facilitating comments from
third parties on the submitted reports;
 Facilitation of dispute resolution, where applicable, between
companies and stakeholders, with regard to implementation of
Principles, prior to finalisation and publication of the assessment
report;
 Presentation and publication of the final assessment report of how
companies have implemented their commitments under the ICT
Coalition Principles including an account of emerging industry and
usage trends relevant to the area of online safety.
Four Steps
Testing and
Evaluation
Stakeholder
Feedback
Document
Review
Assessing
relevant data/
documents for
each of the
providers
Reporting
Template
Assessing selfstatements
against the
Principles
Assessing third
party comments
against the
Principles
Assessing against
what has been
observed on their
service
Evaluation of Principle 1 – Content
Key elements
• Indicate clearly where a service they
offer may include inappropriate
content for children
• Display prominently options which are
available to control access to certain
content
• Display clear AUP / relevant Terms of
Service
• Ensure reporting options are in the
relevant areas of the service.
Company reporting responses
• Group/Corporate level or different
solutions in EU Markets
• Mechanism to provide feedback,
report an issue or file a complaint
about the appropriateness of content
• Options to block, restrict or manage
access to content
• Information, educational resources or
advice for users
• Content labelling
• Acceptable Use Policy/ Terms of
service /Community guidelines
• Consequences of violations of ToS
• Other solutions for child safety relating
to content
Evaluation of Principle 2 – Parental Controls
Key elements
• Assist parents to minimise
children’s exposure to
potential risks
• Provide necessary tools and
guidance to enable parents to
set appropriate level of control
on devices
• Make the necessary tools and
settings available across their
services to enable parents to
set appropriate level of control
Company reporting responses
•
•
•
•
•
Group/Corporate level or different
solutions in EU Markets
What kinds of parental controls –
devices, networks, content and
services
Features offered in parental controls
Education and information resources
on parental controls
Educational material for parents –
internal and external
Evaluation of Principle 3 – “Dealing with
abuse/misuse”
Key Elements
• Provide a clear and simple process to
report inappropriate content /
conduct/contact
• Implement procedures for responding
to reports of abuse/ misuse
• Provide clear information on all
available report and review
procedures
• Place and review reporting options in
appropriate areas of the service
• Place links to relevant child welfare
organizations or specialist providers of
advice
• Ensure that moderators who review
user reports are properly trained
Company reporting responses
• Group/Corporate level or different
solutions in EU Markets
• Company policy relating to abuse and
misuse
• Process or mechanism available for
users to report abuse/misuse
• Accessibility and user-friendliness of
reporting mechanisms
• Procedures for reviewing user reports
• Information available to users on report
and review procedures
• Location of reporting options
• Guidance on what to report
• External links
Evaluation of Principle 4 – “Child Sexual Abuse
or illegal contact”
Key Elements
• Cooperate with law enforcement authorities
and other agencies on child sexual abuse
content or unlawful contact
• Facilitate the notification of suspected child
sexual abuse content
• Ensure the prompt removal of illegal child
sexual abuse content
• Provide relevant additional information
about appropriate agencies or organisations
Company reporting responses
• Group/Corporate level or different
solutions in EU Markets
• Procedures to be followed if illegal
content is discovered
• Arrangements for sharing reports of
illegal content or conduct with law
enforcement
• Arrangements for prompt removal of
illegal child sexual abuse content once
notified (NTD)
• External links to hotlines, expert advice
etc.
Evaluation of Principle 5 – “Privacy and Control”
Key elements
• Manage privacy settings appropriate for
parents, children and young people
• Offer a range of user-friendly, privacy
setting options for children and young
people to make informed decisions
• Raise user awareness
• Raise awareness of industry good
practice
Company reporting responses
• Group/Corporate level or different
solutions in EU Markets
• Company policy in relation to access,
collection, sharing and further use of data
from minors under the age of 18
• Availability of privacy setting options
• Are privacy options supported by
information
• Different privacy settings for parents,
children and young people
• Accessibility and user-fiendliness of
privacy options
Evaluation of Principle 6 – “Education and
Awareness”
Key elements
• Educate children and young people to
manage their access and settings in a safe
way
• Offer appropriate advice and technical
tools to allow children and parents
protect themselves and their children
• Offer advice and supports to encourage
parents, teachers to talk to their children/
pupil about the opportunity and risk
arising from the use of the internet
Company reporting responses
• Group/Corporate level or different
solutions in EU Markets
• Provision of education in relation to
content, services and applications
• Educational resources to manage access
and settings from a safety perspective
• Technical tools for safety
• Advice and supports for parents and
teachers
• External links to relevant advice for parents
and carers, teachers, and for children?
• Partnerships with other industry or NGO
groups
Challenges
Full spectrum across the ‘value chain’
• Manufacturers of desktop and laptop computers, mobile
phones, tablets, TV set top boxes and gaming consoles
• Network operators and connectivity providers
• Online content providers and online service providers
Challenges
Overarching Principles
• Building on existing self-regulatory initiatives
• Different applicable laws and frameworks across EU markets
• Some relate to compliance, legal and otherwise, e.g. Child
abuse material, data protection
• Principles such as Content / Parental Controls not equally
applicable to all
• Education and awareness-raising are open-ended
Challenges
• High expectations from stakeholders for verification of
successful implementation
• National and cultural variance
• Understanding/communicating of detail of implementation
• Need for better evidence and data on child safety progress
Key Dates
Date
Milestone
July 2013
•
•
•
July 3: Pre-consultation with ICTC and third parties on reporting
format
July 22: Send template and detailed plan to Andrea Parola
End July: Agreed Template for reporting sent to companies
August – September
•
•
•
Companies forward any relevant policy documents
Companies prepare reports for submission
Assessment team review company statements and conduct
desk review
October-November
2013
•
•
Companies submit reports
Interviews with company contacts
November - January
2013
•
•
•
•
Stakeholder Forum
Third parties invited to submit comments on company reports
Testing and evaluation of company reports
Interviews with companies
February 2014
•
Draft report to ICTC
March 2014
•
Final Report – Stakeholder Forum
Contact Details
Brian O’Neill
Independent Assessor for ICT Principles
Email: [email protected]
Tel: +353 86 8030050
Thuy Dinh
Centre for Social & Educational Research
Dublin Institute of Technology
Email: [email protected]
Tel: +353 1 402 4173