just call us at….
788-8410
REGULATIONS: To be eligible for the paratransit
service, the individual must have a documented physical,
emotional or mental disability.
Table of Contents
Page
What is Reserve-A-Ride?......……
When is Reserve-A-Ride
available?.....................................
Passenger Responsibilities………
Americans with Disabilities
Paratransit Priority
Reservations…………………..,,,,,
Reserve-A-Ride Fare Structure…
Service Limitations,
Reasonable Assistance………..
Trip Purpose Priority…………….
Americans with Disabilities
(ADA)……………………………….
Dedicated Transportation for
Employment and Related
Training (P.E.T. Program)……….
Questions………………………….
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2
3-4
5
6-7
8-9
9
RESERVATIONS: Reservations for rides are taken
Monday through Friday between 8:00 am and 5:00 pm.
For a guaranteed ride, you must call before 9:00 am of
the previous day. Your first reservation(s) will be set up
after your application is approved and JATA contacts you.
Any changes to your employment or training schedule will
require that you contact JATA 24 hours ahead to make
the necessary changes to your reserved ride. You can
call in your changes to (517) 788-8410 up to two weeks
(14 days) in advance of the scheduled trip which needs to
be changed.
QUESTIONS ?
9
If you have any questions about the PET Program for the
disabled community, please give JATA a call at (517)
788-8410.
10-11
11
If you would like a JATA staff member to speak to you,
your group, or organization about PET, please give JATA
a call at (517) 787-8363.
FARES:
See pages 6 & 7
WHAT IS RESERVE-A-RIDE?
Reserve-A-Ride is a “curb-to-curb” service that can
accommodate all of the general public (including
wheelchair users) in Jackson County. “Curb-to-curb”
service means that the Jackson Area Transportation
Authority (JATA) will pick up the Reserve-A-Ride
passengers at the place they request, and transport
them to their requested destination. The Reserve-ARide service can be compared to that of a taxi service.
AVAILABILITY
ZONE 1 (City of Jackson). Reserve-A-Ride service
Is offered during the following days and times:
M-F from 6:00 am to 10:00 pm
Sat. from 10:00 am to 10:00 pm
Sun. from 7:00 am to 4:00 pm
ZONES 2 & 3 (Jackson County). Reserve-A-Ride
service is offered Monday, Wednesday and Friday on a
fixed schedule. (See page 6-7). 24 hour advance
reservations requested.
2
COUNTY-WIDE NEW YEAR’S EVE SHUTTLE
The JTA offers free rides home on New Year’s Eve.
Potential riders must call 517-788-8410 for reservations
between the hours of 11PM and 4AM.
Please note: This service is offered to encourage prudent
decision making by those who would like to have a drink
while celebrating the New Year.
Jackson Area Transportation Authority
2350 E. HIGH STREET
JACKSON, MICHIGAN 49203
FOR MORE INFORMATION
CONTACT
RESERVE-A-RIDE
@ 517-788-8410
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PASSENGER RESPONSIBILITIES
It is the policy of JATA to insure the safe and reliable
transportation of all Reserve-A-Ride passengers,
and the safe and effective operation of all JATA
Reserve-A-Ride vehicles.
To that end, JATA reserves the right to deny service
for noncompliance with rules 3 through 7 of the
passenger responsibilities. The rules are listed
below:
DEDICATED PARATRANSIT SERVICE FOR
EMPLOYMENT AND RELATED TRAINING.
P.E.T. PROGRAM
The Jackson Area Transportation Authority
provides dedicated paratransit service to CITY
residents with disabilities. This transit service has
a direct and meaningful impact on the ability of
persons with disabilities to receive training, and to
find and maintain employment.
The JATA provides certified disabled workers with
specialized “curb-to-curb” service. The service
provides for transportation to employment training,
interviews, employment physicals, and trips to and
from the employment sites.
REQUIREMENTS: City residents who have a
physical, emotional or mental disability are eligible.
Those who wish to use this service and are not
certain if they quality, should contact the JATA for
a list of the sponsoring agencies. These agencies
will send you an application and will also review
the application for approval. Once approved, it will
be sent to JATA and they will contact the
individual to schedule his/her transportation
service.
10
1. PERSONAL CARE ATTENDENT (PCA)
(See ADA page 9). All passengers who require
assistance beyond JATA service limitations (“curbto-curb”, or minimal assistance upon request) must
provide their own PCA. The PCA is allowed to ride
JATA vehicles at no charge (ADA certified
passengers only).
2. COMPANIONS
Companion’s of disabled
passengers pay the same fare as the individual.
3. FARES All passengers are required to deposit
a fare, ticket or pass, unless prior arrangements
have been made with the JATA scheduling office.
4. LATENESS
All passengers are
expected to be ready during their
assigned 30 minute (City residents)
pick up window. For County residents
there is a 2 hour window. (See pages
6-7)
5. CANCELLATION NOTICE All passengers are
expected to call the JATA scheduling office at least
two (2) hours prior to their scheduled ride if it
becomes necessary to cancel the ride for any
3
reason. Failure to cancel rides can result in
suspension of service. (this includes failure to
cancel routine rides).
Parking areas and/or driveways must remain free of
obstruction or barriers (snow, ice or other
obstructions.
4
6. NO SHOWS
Any passenger who fails to
SHOW (be at the appointed place) for a scheduled
ride and did not cancel as described above, may
be charged for the missed ride at the time of their
next scheduled appointment. Continued “NO
SHOWS” can result in suspension of Reserve-ARide service.
TRIP PURPOSE PRIORITY
Because JATA is a public transportation provider,
requests are scheduled according to available space
without regard to trip purpose. The only exception to
this rule is when a passenger has an “Americans
with Disabilities Act (ADA) Paratranist Priority
Certification” (See ADA below).
7. COMPLIANCE WITH RULES
All passengers are expected to comply with the
following JATA bus riding rules:
▸ No eating, drinking or smoking on the bus.
▸
▸
▸
▸
▸
No talking on cell phones.
No profanity or shouting.
AMERICANS WITH DISABILITIES ACT
(ADA)
No soliciting.
No littering or defacing the buses.
Playing radios is prohibited, unless earplug
attachments are used.
▸ Drivers do not make change.
******Correct Change Only********
▸ Passengers without correct fare will not be
The Americans with Disabilities Act (ADA)
requires priority paratransit service for
disabled individuals who cannot utilize
the JTA fixed route system. The ADA
requires an eligibility process for this
priority paratransit service.
allowed to ride.
▸ Shoes and shirts must be worn.
▸ No unnecessary conversation with the driver.
▸ Infants must be removed and strollers folded
and secured upon boarding the bus.
▸Parents must keep their children seated
for the
duration of the trip.
▸ Children under the age of 5 years must
be
accompanied by an adult.
8. ACCESSIBLE ORIGIN/DESTINATION
All passengers are expected to request service to
or from buildings that are safely accessible.
Call the JATA at (517) 788-8410 for more
information.
A PERSONAL CARE ATTENDANT (PCA) is
someone who is retained by the ADA
eligible client to provide essential (vital)
personal care.
A COMPANION/GUEST is identified as
someone who is traveling with the ADA
eligible client for companionship and/or
to provide minor assistance.
9
SERVICE LIMITATIONS
JATA does not recommend the transport of mobility
devices and associated equipment (wheelchair, etc..)
which are unstable or in poor condition. The condition of
any Mobility device is the responsibility of the passenger.
8
The Reserve-A-Ride service offered by JATA is intended
to provide “curb-to-curb” transportation. While JATA is
pleased to be able to offer this more personalized
service, limitations do exist with regard to what level of
assistance can be provided.
All unaccompanied children (5-18 years) will be charged
the student fare. Students 18 years and older, with school
identification, will pay the student fare.
Jackson Area Transportation Authority drivers are
required to abide by the following guidelines when
providing Reserve-A-Ride service:
Passengers sixty (60) years of age or older pay the Senior
Citizen fare.
Operators will provide CURBSIDE service at boarding
and deboarding areas. Driveways or parking areas may
be utilized if they are maintained (free of hazards such
as snow, ice and obstructions) and are accessible by
JTA vehicles.
Operators are required to provide REASONABLE
ASSISTANCE to passengers (if requested) as they
board and deboard the vehicle. Operators are NOT
ALLOWED to enter a private residence, physically lift
passengers or negotiate stairs.
REASONABLE ASSISTANCE IS LIMITED TO:
1. Pushing a wheelchair to or from an origin or
destination providing there is an appropriate ramp and
walkways are clear and in good condition.
2. Providing an arm to steady an individual walking to
and from the vehicle.
Passengers requiring more than the REASONABLE
ASSISTANCE described above must provide a
companion that can serve their needs.
Operators are required to assist passengers boarding or
deboarding the bus with a maximum of two (2) full or
four (4) half-bags of groceries.
Operators are not allowed to physically lift passengers
(transfer from wheelchair to seat).
Children under five (5) ride free and must be accompanied
by an adult.
Passengers, who due to mental and/or physical limitations,
are considered “disabled”, pay the disabled fare. (reduced
fare cards are available to individuals whose disability is
not readily apparent). Call 788-8410 for further information.
Passengers certified for the “Americans with
Disabilities Paratransit Priority Certification”
(ADA), can make reservations during normal
business hours. Those passengers will be
allowed to make reservations up to 2 weeks in
advance.
(See “ADA” Page 9)
RESERVATIONS
Reservations for rides are taken Monday through
Friday between 8:00 am and 5:00 pm. 24 hour
advance reservations are requested.
Reservations may be made up to two weeks (14
days) in advance of the scheduled trip.
While
advance
reservations
are
strongly
recommended, openings may be available due to
cancellations. These openings may be used to
accommodate those who may not be able to provide
24 hour notice.
Therefore the public is encouraged to inquire about
availability. Reservations for regular weekly rides
cannot be taken by evening or weekend staff.
5
R E S E R V E - A - R I D E
*Zone 1 = City of Jackson
F A R E
S T R U C T U R E
(City resident fares in shaded area)
**Zone 2 = Blackman Tow nship, Leoni Tow nship and Summit Tow nship
***Zone 3 = All other Tow nships
All fares will be charged in accordance with the user’s residence and that fare will be charged for both the
pick up and the return leg of any trip.
JTA provides City Reserve-A-ride service between the hours of 6:00 am and 10:00 pm, M-F,
10:00 am and 10:00 pm on Saturday, and 7:00 am until 4:00 pm on Sunday.
Jackson County residents have a limited Reserve-A-Ride service schedule; Monday, Wednesday and
Friday, on a designated time schedule. (See Zone 2 and 3 County Resident Service Hours below)
Fare Type
*Zone 1 to
Zone 1
Zone 1
to Zone 2
Zone 1
To Zone 3
**Zone 2
To Zone 1, 2,3
***Zone 3
To Zone 1, 2,3
Adult
$4.00
$5.00
$7.50
$7.50
$10.50
Student
$2.50
$3.50
$7.50
$7.50
$10.50
$2.00
$2.50
$3.00
$3.00
$3.00
$2.00
$2.50
Service not
available
Service not
Available
Service not
Available
$4.25
$4.25
fare is *$5.65
before 8am and
after 5pm
Service not
Available
Service not
Available
Senior/Disabled
8-5 M-F
County
Residents
M-W-F Only
Senior/Disabled
Weekends
before 8 am &
after 5 pm M-F
PET
$3.50
**Zone 2 and ***Zone 3 County Resident Service Hours
Mon-Wed-Fri
6:00 am to
11:00 am to
3:00 pm to
9:00 am
1:00 pm
6:00pm
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