P os i t i o n De s c r i pt i o n
Position Title
Network Support Facilitator
Position Number
TBA
Classification
Level D
Reports to
Manager, Community Options
Directorate
Community Inclusion
Section 1
Purpose of this position
The Network Support Facilitator will coordinate all network and family contacts relating to clients as
part of the Network Support Team. This team will also target new contracts through engagement
with family associations and Local Area Coordinators
Section 2
Key working relationships
Internal
External
Manager Community Options
Clients
Executive Manager Community Inclusion
Families
Community Options staff
Community Groups
Local Area Coordinators
Section 3
Key result areas (KRAs)




Support participants and families to identify and plan their goals and aspirations
Monitor the service provision against participants plans
Promote UCW services to family and community organisations and Government (LACs)
Link new participants with Community Options.
This position description contains the key tasks and associated performance indicators for this
position. The list of key tasks is not intended to be complete. Other tasks will be assigned from
time to time to meet the needs of the organisation.
Revision Number
Revision Date
Officer Making Changes
01.1
June 2015
S Micale
Page 1 of 3
KRA 1: Support participants and their families
Key Tasks



Performance Measures
Work with participants and their families to
develop a service plan.
Identify goals and aspirations and convert to
service activities.

Each participant has a service plan.

Relationships established with
participants and their families.

Service information uploaded to
database.
Work with Engagement Officers to ensure plan
is enabled.
KRA 2: Monitor service provision against service plans
Key Tasks


Performance Measures
Audit participants’ plans against service
provision.

Number of reviews completed.

Services provided in line with plans.
Review plans with participants and their
families.
KRA 3: Promote UCW
Key Tasks
Performance Measures

Screen new referrals for suitability.

Number of new referrals.

Information sessions with community and family
groups.

Number of information sessions.

Promote services to potential referrals.

Promote service through LAC networks.
Any other duties that may arise from time to time which fall within the parameters of this role and
within the level of skills, competency and training of the incumbent.
Section 4
Authority levels
This position reports to the Manager Community Options and works within UCW’s Delegated
Authority levels approved by the Board.
Revision Number
Revision Date
Officer Making Changes
01.1
June 2015
S Micale
Page 2 of 3
Section 5
Competency profile
Competencies

Well-developed communication and interpersonal skills including the ability to work and
communicate effectively with management, staff, volunteers, service users, community agencies,
and other professionals

Ability to initiate and maintain effective, professional relationships with stakeholders

Ability to work closely with families

Public speaking ability

Ability to exercise sound judgment when directions are not clearly defined

Well-developed organisational skills and an ability to perform multiple tasks

Ability to set priorities and monitor workload

Ability to work autonomously and in a team

Proficiency in computer skills including proficiency in Word, Outlook and Excel programs.
Qualifications

Current National Police Clearance

Working With Children Check

Current driver’s licence and competency in safe driving
Knowledge

Knowledge of the community sector, particularly mental health and disability services.
Experience

Experience working with people with a disability and their families

Delivery of presentations to community groups

Experience working in a community service environment
Revision Number
Revision Date
Officer Making Changes
01.1
June 2015
S Micale
Page 3 of 3