Chapter 5
Developing Teamwork Skills
Team


A small number of people with
complementary skills who are
committed to a common purpose,
set of performance goals, and
approach for which they hold
themselves mutually accountable.
People collaborate rather than
compete with others.
What Are Your Team Player Attitudes?

Self-Assessment Quiz 5-1 on Page
90




How well do you agree with the 10
statements?
What is your score?
Your table average?
What is the class average?
Four Types of Teams
1.
Self-managing-small group responsible
for delivering a product or service to
internal or external customer


2.
Must overcome the attitude, “I’m not paid to
think.”
Must motivate and discipline each other
Cross-functional-people from same
level but different specialties with a task
to complete

Communication is facilitated; time is saved
3.
Virtual-small group that doesn’t meet
face-to-face


4.
“Cybercollaborate” using groupware, video
conferencing
F2f or phone communication needed for
complex or emotional issues
Crews



A group of specialists who perform brief
events closely synchronized with others
Example: aircraft crew
Rarely rotate specialties and are identified by
the technology they handle
Need to be in a specific environment to
complete the tasks
Advantages to Teams

Synergy

2+2 = 5
The group’s total output exceeds the sum of
each individual’s contribution

Avoiding major errors

Increasing commitment to decisions

Enhancing job satisfaction
Disadvantages to Teams

More talk than action

Too much conformity—Groupthink

Social loafing—not doing fair share

Conflict!
The Conformity Quiz

Self-assessment Quiz 5-3


Page 96
How much of a conformer are you?
Team Player Roles

Self-assessment Quiz 5-4



Pages 97-98
Answer the 25 questions
Give yourself +1 point for each answer
that agrees with the key
Team Member Roles









Creative Problem Solver
Resource Investigator
Coordinator
Shaper
Monitor-Evaluator
Team Worker
Implementer
Completer-Finisher
Specialist


Allowances should be made for
allowable weaknesses
Sometimes people engage in selforiented roles


dominate or distract to get their needs
met
Roles may overlap; people fill
different roles in different situations
Interpersonal Aspects of Team Play






Trusting team members
Cooperating and collaborating
Recognizing achievements of others
Giving helpful criticism
Sharing the glory
Not raining on other person’s
parade
Task Aspects of Team Play







Providing technical expertise
Taking responsibilities for problems
Seeing the big picture
Believing in consensus
Focusing on deadlines
Helping team members do their
jobs better
Being a good organizational citizen