Oak Innovation
ReportX Quotation
Company overview
Quotation
Oak Innovation is an award-winning communications management provider, delivering
excellence and innovation in call recording, call analytics and CTI integration for more than
30 years.
We work in partnership with resellers to provide best-fit solutions for every customer:
whether that’s call recording to meet PCI requirements for a small retailer, or a custom-built,
fully integrated system for a 400-seat contact centre. Together, we have sold more than
50,000 systems in the UK and beyond to a variety of industry sectors.
Our products are ahead of the game. We offer hosted and cloud-enabled solutions developed
and supported inhouse. We provide accredited solutions for platforms like Avaya, Cisco,
Gamma, Mitel, ShoreTel and Toshiba with functionality you won’t find elsewhere. We can
also integrate our products with other proprietary systems for even better results.
Our support services are just as comprehensive. We start at sales support, through reseller
and end-user training, to out-of-hours contracts and project management. However you and
your customers want to play it, we’ll be there.
Product demonstration
For a video on Oak Innovation:
https://www.youtube.com/watch?v=bcyX8X_vbVA
To access a live demonstration system:
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Go to: http://reportdemo.oak.co.uk
Username = demo
Password = demo
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Client
Contact
Tel. No
Email
Date
Prepared by
Minimum Hardware Recommended:
 Windows 7,8,10,2008,2012
 Dual Core Processor
 4GB Ram
 250Gb Hard Drive
Hardware and Software included:
 Outbound reporting module
 Inbound customer care module
 Line usage module
 Account code module
 Web reporting module
 DisplayX client licenses x 2
ReportX Premium 101 - 200 extensions (400-0200-02)
£2,195
Installation & Commissioning (REP-0001)
£495
Year 1 Gold Maintenance
Included
TOTAL SYSTEM PRICE
(Total Re-seller Price £1,785)
Optional PC purchase (£995)
All prices exclude VAT
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£2,690
ReportX
ReportX Premium Edition call logging available from Oak Telecom is ideal for client’s looking
for a cost effective reporting solution. ReportX allows the user to report on all the call
activity from inbound, outbound and internal calls. All the reports are broken down by the
extension and or the department.
Oak’s philosophy of providing user-friendly software that still retains all the power of a
more complex appearing solution continues with ReportX. Searching for calls could not be
simpler with the powerful search criteria contained in the simple to use interface.
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Modern intuitive user interface
Comprehensive range of reports including cost, response, traffic and account codes
in PDF, HTML and CSV formats
Large range of selection criteria
Power report scheduler
Collection of SMDR/CILE through IP and serial
Full range of carrier costing tables
Full installation package included
Web reporting Interface
DisplayX Wallboard with 2 licenses
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Comprehensive Reports can be automatically emailed out to the users
DisplayX allows the user to view real-time management statistics
Two DisplayX licenses are included within the ReportX premium package. DisplayX can show a wide
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range of information within the product.
Installation Process
Once an order has been placed with Oak Innovation we will endeavour to install the evolve
software with minimum disruption and deliver maximum benefit to your organisation. We will,
therefore, need to adhere strictly to the following process in order that we can fulfil your order
to your ultimate satisfaction.
Project Planning – Our first step is to arrange for an installation planner to be sent to you. This is
to establish that the equipment you have in place matches the requirements for the software to
be installed. The installation planner ensures that your phone system is ready to output the
statistics for the software, and that you have the correct hardware available for us to install on.
Installation & Training – The installation and training will be carried out in accordance with the
agreements made at the pre-installation phase. Any delays/re-visits due to non-adherence to
the agreed installation plan by the customer may well result in additional installation charges
being incurred.
Oak Innovation Ltd - 7 Albany Park - Cabot Lane – Poole – Dorset - BH17 7BX
Email: [email protected]
Website: www.oak.co.uk
Telephone: 0800 988 9625
Registered No. 2102234
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