Service Level Agreement
Background
• The systems, infrastructure and staff of DC Partner
have been exposed to collection and distribution of
payments for the past nine years.
• DC Partner strives to render services of the highest
standard to customers.
• We currently have a client base of almost 1000 Debt
Counsellors.
• DC Partner makes use of excellent software,
provided by Debt – Wise. The PDA module is locally
based and inherently linked to the Debt – Wise Debt
Counselling software, which is internet based.
Consumer information seamlessly passes from the
Debt Counselling System to the Payment
Distribution Agency.
What Makes DC Partner Different
•
We have a reliable support desk, which enables us to give quick and
efficient support to customers in the user and technical spheres.
•
We undertake to deliver a backup of each Debt Counsellor’s PDA
program to every specific Debt Counsellor, immediately after every
distribution. This will give the Debt Counsellor full access to view all
transactions effected by the PDA, which will greatly ease the Debt
Counsellor’s task of attending to queries from Credit Providers and
Consumers.
•
We do frequent and timeous distributions to creditors.
•
Creditor payment advices and distribution statements are created after
distributions and are loaded onto the front-end system in PDF format
for the convenience and easy reference of the Debt Counsellor.
•
Efficient and timeous payments are effected to creditors on a two
weekly basis.
•
Each Debt Counsellor receives a dedicated trust account. Your clients
pay their money into your dedicated account at the PDA. NO GLOBAL
ACCOUNTS!
In your Backup: Consumer Search Screen
Users are able to search for consumers by Surname, Reference,
ID Number,NCR Number or Name.
In your Backup: Applicant Details Screen
Details the Consumer’s personal information,
which is crucial in order to effect successful distributions
In your Backup: Debt Obligations Screen
List of all debt obligations and payment instructions submitted
by the Debt Counsellor. One can also click on each individual creditor to view
Transactions
In your Backup: Account Screen
Full transaction list of consumer’s affairs,
reflecting Payments Received, Restructuring Fees and DC After Care Fees.
Banking Statements of
Each Debt Counsellor
Unique
Each Debt Counsellor is provided with copies of all bank
transactions, so that he/she will be able to view all payments
effected to the PDA by consumers, and also payments effected to
Credit Providers by the PDA
Consumer Default Report
In addition, each Debt Counsellor receives a Consumer Default Report, which reflects
consumers in default. This will enable the Debt Counsellor to stay informed and to
take the necessary steps to ensure continuous payments by his / her consumers.
Unallocated list of payments
A list of unallocated payments is provided to the Debt Counsellor on a regular basis. This
is done to in order to give the Debt Counsellor an opportunity to assist the PDA with
unallocated payments of clients. Should the Debt Counsellor not be able to assist, the
queries will be referred to the bank, to be resolved
UNALLOCATED LIST FOR DC (xxxxx) 31/01/09
Date
04.11.08
04.11.08
28.11.08
29.11.08
03.12.08
04.12.08
12.12.08
30.12.08
30.12.08
31.12.08
05.01.09
06.01.09
28.01.09
28.01.09
29.01.09
30.09.08
29.10.08
15.01.09
Description
brandt
j.v rensburg
sehlaka
hurter
janse van rensburg
brandt
mda
hurter
sehlako
botha almarie
brandt
janse van rensburg
sehlako
mr andile
hurter
hurter
hurter
muller
Amount
350.00
2,700.00
2,300.00
2,000.00
2,700.00
350.00
3,000.00
2,000.00
2,300.00
560.00
350.00
2,700.00
2,300.00
3,000.00
2,000.00
2,000.00
2,000.00
1,100.00
33,710.00
in
in
in
in
in
in
in
in
in
in
in
in
in
in
in
in
in
in
process
process
process
process
process
process
process
process
process
process
process
process
process
process
process
process & canceled
process & canceled
process & canceled
Bank Reconciliation
BANK RECONCILIATION FOR DC (XXXX) 31 JANUARY 2009
Debt wise
Closing balance 31.01.09
23100.00
Bank statement
Closing balance 31.01.09
72391.25
Bank charges
242.97
Interest Received
-907.59
Unallocated receipts (In process)
-33710.00
Unpaid Creditors (Bank detail)
-6216.63
Receipts posted in Feb 09
-8700.00
Total
23100.00
Debt-Wise
In order for Debt Counsellors to operate successfully they are required to
perform a range of complex financial tasks to assist over indebted
consumers. These include re-arranging and re-negotiating creditor
payments, advising credit bureaus of the consumer’s status, updating
the NCR constantly of the progress of processes and many more.
Furthermore, in order to secure a viable income from the services they
provide, Debt Counsellors have to restructure the debt of a number of
these consumers every month.
Debt-Wise is an easy and inexpensive solution that encompasses all the
functionality to successfully process and manage all the administrative
procedures. The Debt-Wise system is already in use throughout South
Africa and has been reviewed by the National Credit Regulator (NCR).
Debt-Wise
Because it is a web-based application, it is extremely user-friendly.
Access is therefore not limited to a specific computer or pre-determined
location like a specific office for instance. The user can log on and start
working immediately from any location. All you need is an Internet
connection, a Windows based PC or laptop with Mozilla Firefox loaded
and off you go.
There are no installation costs, no training fees (unless training is
specifically requested) and no up-front expenses. In fact, there are no
costs involved until your consumers (applicants for debt counselling) are
handed to a Payment and Distribution Agency (PDA) for distribution. At
that stage you would have received income out of the application already,
which will enable you to cover your minimal monthly license fees.
Contact Details
DC Partner:
Telephone: (044) 873 4440
Herman Joubert: 084 262 1034
59 Victoria street
George
6530
Email: [email protected]
Debt-Wise:
Telephone: (044) 884 1822
Email: [email protected]