Change Management for
IT Centralization Strategy
Seoul Metropolitan Government
Information System Planning Bureau
Contents
I. Introduction
II. IT Strategy of e-Seoul
III. Enterprise Architecture
IV. Change Management
V. IT Centralization Projects
Introduction
l SMG e-Government Overlook
l SMG e-Government Services
l SMG’s Resources
l SMG’s IT Organization
l Seoul Informatization Level
l Challenges
• e- G o v e r n m e n t O v e r l o o k
1 st - e l e c t e d M a y o r
•
Support the business
process
2n d- e l e c t e d M a y o r
•
3r d -e l e c t e d M a y o r
•
Introduce the
e- Government service
Civil service
enhancement oriented
Strategy
•
Information
System
•
Batch System
•
O n-line System
:Tax, HR, etc.
•
•
Client/server
•
•
e-HR, e- Car,
Open System
•
Internet portal
Home page,e-Tax, G4C
• Introduce Internet
IT
Infra.
•
Internet Focused
•
•
IT
Org.&
People
IT Centralization
•
Computer &
Information
Center
•
Information Planning
Division
1995
•
1998
Introduce the first CIO
(Information System
Planning Bureau)
•
e- Seoul Net
Stabilize the CIO
•
2002
Data- center
Centralized IT
Organization
Present
• SMG e- Government Services
The e-Government overall level of Seoul Metropolitan
Government (SMG) is on the transaction stage,
and partially evolving into the transformation stage.
Civil Information
Services
Local Economy
Vitalization
Implementation of
Intelligent City, Seoul
Urban Infrastructure
Information Services
Support &
Management
Services
• S M G’ s R e s o u r c e s
ØPersonnel
- 357 personnel (SMG)
- 300 personnel (Districts)
e- S e o u l
Central Government
Central Government
Website
Seoul Metropolitan Government
Seoul Metropolitan
Government Website
ØInformation System
- 200 Back Office Systems
- 90 Front Office Systems
ØIT Infrastructures
- 241 Servers
- 30 Server Rooms
Front Office
Back Office
Information
offering
Electronic Authorization System ,
EDMS
Admin Info.
Urban
system
Info. System
Civil Application
service
Local tax
payment
Information Communication
Infra
Capacity to drive
Informatization
Electronic
transaction
Citizen’s
Participation
Related organizations
Related Websites
- e-Seoul Network *
* SMG-owned Super Highway Network connecting 36 organizations
(SMG, 25 District Offices, City Council, Central government, etc.)
Seoul
Information
Potal
Interface
C
I
t
i
z
e
n
• IT Organization
S M G’s IT organization is semi-centralized model that has
a central IT organization with semi-i n d e p e n d e n t a g e n c i e s
ØInformation System Planning Bureau
- Central Information Service Organization
- Strategic IT planning and budgeting on overall municipal
level
- Application Development & Maintenance
- System and Network Operation
(2 Main server rooms and Control Center)
ØSemi-independent Agencies
- Application Development & Maintenance
- System Operation (28 Server rooms)
• Seoul Informatization Level
“Seoul has already reached the mature level of
city informatization enough to develop a worldclass e-Government”
Household
PC ownership
Mobile phone
: 89%
User: 92%
Internet User
Intelligent City,
: 66%
Seoul
Broad band
access of
Internet: 83%
Household
TV ownership
: 116%
• Challenges
ØCitizen’s need
- More complex and faster, one-stop e-government services
which covers multiple bureaus
- More stable and ceaseless service level
ØIT Cost
- Total Cost of Ownership (TCO) grew rapidly.
Especially the proportion of maintenance cost jumped up.
- Economies of Scale
ØIT Capabilities on municipal level
- Role and Position of IT, as a driver and enabler of
e-government services
- Professional knowledge and skills of IT personnel
• Challenges
( C o n t’d)
How to overcome these challenges?
ØPerspective of IT Strategy
- Enabling and driving e-government business strategy
ØTechnical Paradigm
- Overcome the limitation of ‘Decentralized Model’
ØMethodology
- Model & Process
ØChange Management
IT Strategy of
e-Seoul
l IT Vision and Objectives
l SMG’s IT Strategy
l Scope of IT Centralization
• IT Vision and Objectives
S M G’s IT vision and direction leads and supports the S M G’s
P o l i c y F o c u s “ An Economic Metropolis comfortable to live in,
Creation of the Miracle of Seoul”
ØIT Vision
- World-best Intelligent City satisfying all citizens
(Implementation of Intelligent City Seoul)
ØO b j e c t i v e s
- Select objectives covering four directions
: Civil Information Services,
: Local Economy Vitalization,
: Urban Infrastructure Information services,
: Support & Management Services
- Craft Seoul IT Master Plan (2002-2006)
• IT Strategy
Ø“IT Centralization”
as a basic and core strategy
- Comprehensive IT Strategy supporting IT Vision and
Objectives, eventually the municipal policy focus and
strategy
ØImplication
- Pursue the e-Government service on the citizen’s
perspective rather than supplier’s perspective
- Deliver the cost-effective IT service and enhance the IT
Capabilities
- Change of e-Government model:
from Decentralized Model to Centralized Model
• S c o p e o f IT Centralization
ØIT Infra, Hardware, Software
ØA p p l i c a t i o n S y s t e m
ØP r o c e s s a n d M e t h o d o l o g y
ØP e o p l e & O r g a n i z a t i o n
ØS t r a t e g y
Enterprise
Architecture
l Enterprise Architecture Overview
l SMG’s e-Government Model
•E n t e r p r i s e A r c h i t e c t u r e O v e r v i e w
ØO b j e c t i v e
- A guideline and blueprint for SMG’s IT centralization
strategy
ØC o n s t i t u t i o n
Data
Architecture
Business
Architecture
Application
Architecture
Enterprise Architecture
Planning & Modeling
Technical
Architecture
IT A s s e t M a n a g e m e n t S y s t e m
IT Governance Structure &Process
Operation
Management
• S M G’ s e- G o v e r n m e n t M o d e l
Civil service
Civil Life
Industry
• Business Areas: 3
Culture
Welfare
&
Woman
Environ ments
Industry
•
Line of Business: 16
•
Function: 84
Urban
Urban Infra.
Infra.
Urban
Planning
Housing
Fire ＆
Disaster
Construc
-tion
Traffic
S
Suuppppoorrtt &
&M
Maannaaggeem
meenntt
Planning
&
Evaluation
Information
&
Communica
-tion
Public
I n f o r m ation &
Relation
Audit ＆
Inspection
Human
Resource
Finance
Administration
Change Management
l Committee on
IT Centralization
l Centralization Task Force
l Program Management
•C o m m ittee on IT centralization
ØTop-level decision-making committee on IT
centralization
- Direct the change management process on the whole
municipal level
- Resolve the issues on organization and people
ØOrganization
- Chairman: Vice-mayor
- Members: Director- Generals of bureaus
- W o r k i n g-l e v e l t a s k f o r c e : D i r e c t o r f o r I n f o r m a t i o n S y s t e m D i v i s i o n
•C e n t r a l i z a t i o n T a s k F o r c e
ØWorking-level organization for
centralization execution
- Craft the centralization strategy
- Centralization Program Management Office
- Execute the major centralization projects directly:
Enterprise Architecture, Data Center, etc.
ØOrganization
- Director : CIO
- Members: Managers of centralization projects
•C e n t r a l i z a t i o n P r o g r a m M a n a g e m e n t
ØPosition: Centralized Management Office
ØFunction:
- Accountable for overall centralization projects
- Plan and Schedule the projects
- Check and monitor the status: Report to CIO
- Coordinate and Cooperate the centralization projects
Ø Program period: 2003 ~ 2004
IT Centralization
Projects
l Data Center Project
l SMG’s Internet Portal
l IT Governance Process
l Organizational Restructuring
•D a t a C e n t e r P r o j e c t
ØIntegration of scattered server rooms
ØEnhance the IT resource management and
system operation in a cost-efficient manner
- Standard operating procedure
ØTake an advantage of existing IT
Infrastructure
- Building: Electronic Information Management Office
- N e t w o r k : e - S e o u l N e t ( S M G- o w n e d I n f o r m a t i o n H i g h w a y )
ØStatus: Under construction
- Starting Date: Jul. 2003
- Due date: Feb. 2004
•S M G’ s Internet Portal
ØPortal of SMG e-Government
- Consolidating 90 organizational homepages
ØIntegration of each organizational Internet
homepage into single portal
ØEnhance the contents and operation of civil
service
ØStandard operating procedure
ØStatus: Under Construction (Complete first stage)
- Starting Date: Apr. 2003
- Due date: Jan. 2004
•IT G o v e r n a n c e P r o c e s s
ØEnhance the management process of
a new IT project
- Strengthen the scope management
- Consult IT projects from the planning stage
ØReduce the risks during the entire life cycle
of a project
ØClarify the Process, Role and Responsibility
ØStatus: Finished
- Starting Date: Apr. 2003
- Due date: Jul. 2003
•O r g a n i z a t i o n a l R e s t r u c t u r i n g
ØReorganize the IT organizational structure
- Reflecting the centralized IT environments such as data
center construction
ØStrengthen the strategic planning function
of SMG’s e-government
ØEnhance the professional IT capabilities
ØClarify the role and responsibility of CIO
ØStatus: Undergoing
- Starting Date: Feb. 2003
- Due date: Jun. 2004