Redefining Service
www.viakoo.com
Updating the Service Model
Customer finds the problem
Manual troubleshooting
www.viakoo.com
2
Moving to a Proactive &
Predictive Solution
Proactive
Predictive
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3
Operational Intelligence (OI) is
the Enabling Technology
A category of real-time dynamic business analytics that deliver visibility
and insight into data, streaming events and business operations
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4
Real-time Executive
Oversight & Control
Quality of Service (QoS) metrics
Governance & Compliance
database
Real-time Executive Summary
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5
Securing the Security Network
Detects malicious file deletions
Notifies when USB stick is used
Captures failed login attempts on SQL database
Identifies use of “foreign devices”
Deleted Files
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6
Smarter, Faster
Detection & Response
Eliminate “Informational Truck Rolls”
Automated Alerting
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7
Mobility Means Better Service
Fast, accurate, and actionable
Let the best people help,
wherever they may be
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8
Collaboration eliminates
“finger-pointing”
Support team has
shared access to
vital information
Temporary Log-ins
Partitioned
privileges
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9
Trending History Means
Quick Problem Resolution
Patent-pending advanced troubleshooting technology
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10
Automatic & On-Demand
Reporting
Inventory & Commissioning
Compliance & Status Reports
Operational & Analytical
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11
Predictive Service
Applying Operational Intelligence to Service
On-ramp to the Internet-of-Things (IoT)
+
Secure Cloud
www.viakoo.com
+
Big Data
Rules Engine &
Machine Learning
12
Practical Solutions from
Operational Intelligence
Unprecedented Visibility & Understanding
Ensured System Uptime
Improved Service Quality
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13
Redefining Service
www.viakoo.com
14
How It Works
Software-only Agent
•
•
Customer’s recording
servers
Sends diagnostic data to
Cloud
Viakoo Cloud
Operations/
IT
Video
Diagnostic Metadata
of customer-premises
video network
Actionable Information
•
•
•
•
Detection
Suggested Fix
Trending
Task Workflow
C-level oversight
Contractors
Proprietary Infrastructure Analytics and
Rules Engine in Viakoo cloud
• Machine learning
• Architected for scale
3 patents-pending
www.viakoo.com
Manufacturers
15
Cyber Security by Design
Common Today
www.viakoo.com
New Way
Troubleshooting on your live
video network
Troubleshooting on a
model
Contractor’s laptop/USB sticks
on site, inside your firewall
Work is done remotely, away
from your network
Opening VPNs to outsiders
Zero access into your
Outbound-only
No audit/control of what
contractors see inside your
firewall
Temporary log-ins with
partitioned Privileges
Outsiders have access to your
content
Zero exposure to your content
16