2013 Supplier Support
NadcapCommittee
Supplier Support
SurveyCommittee
Analysis
Demographics
Highest responses in English but, greatest number of non domestic responses ever!
English: 76%
Japanese: 7%
Chinese: 7%
French: 6%
Spanish: 4%
Vast majority ( 71.4%) have been accredited greater than five years, 23.9% less than
five and 4.7% not accredited .
Greatest number of responses from:
Non-Destructive Testing (1105)
Chemical Processing (945)
Heat Treat (877)
1
2013 Supplier Support
NadcapCommittee
Supplier Support
SurveyCommittee
Analysis
General Questions - Nadcap Value
•
Question 7 - In General, Nadcap accreditation has: (check all that apply)
– In reference to Supplier’s feedback, relative to Nadcap accreditation, overall
there were positive responses and less than 9% responded that had zero or
little impact. As we reviewed this data, we felt that we should have had a
binary answer first.
•
Question 9 - According to the approved definition, redundant audits have:
– Of 2127 responses, 32% reported a decrease with 8% reporting an increase.
•
Question 11 & 12 - I feel that Nadcap has made progress in overcoming challenges
related to language and cultural barriers.
– Very strong, positive response. 48% agree that Nadcap has made progress
while only 8% disagreed. This is good information considering the high
number of non-domestic responses.
2
Date Reported:
Reported By:
October 2014
Survey Sub-Team
Health:
2013
Supplier Survey
Results
Facet:
Nadcap Meeting
Survey Question 7:
Conclusions:
In general, Nadcap
accreditation has:
(Check all that apply)
Overall mostly positive responses. Considering the negative, less than 9%
responded that had zero impact or value.
Recommendations:
Continue forward
with initiatives
already in progress.
Supplier base seems
to be responding
positively.
Actions:
Assigned To:
Status:
Continue moving
forward.
The SSC LT
Complete
3
1400
1191
1200
1000
904
800
875
726
660
600
Series1
400
400
323
323
200
157
0
Reduced
defect rate
Improved first
time yield
Reduced
escapes to
customer
Increased
revenue
growth
Improved
process
efficiency
4
Improved
customer
satisfaction
Not added
value
Increased the Had little, if
cost of doing any, positive
business
effect on
revenue
growth or
process
efficiency
Date Reported:
Reported By:
October 2014
Survey Sub-Team
Health:
2013
Supplier Survey
Results
Facet:
Nadcap Meeting
Survey Question 13:
Conclusions:
Please indicate whether you
plan to attend a Nadcap
meeting in the next twelve
(12) months and the
reason(s) why. Please select
all that apply.
In total, 44.2% of responses said no. Of those, 17% stated this was due to
travel expenses.
Recommendations: Actions:
SSC to develop a
SSC is working with PRI
plan to communicate Marketing to develop emails
to promote the value of
to suppliers the
attending Nadcap meetings
benefits of attending along with keeping the
suppliers aware of what’s
Nadcap meetings.
going on in the SSC.
5
Assigned To:
Status:
SSC and PRI Marketing
In Progress
Date Reported:
Reported By:
October 2014
Survey Sub-Team
Health:
2013
Supplier Survey
Results
Facet:
Task Group
Survey Question 15:
Conclusions:
If not a voting member, what
can we do to encourage you
to become a voting member?
Outside of Nothing, 52% of respondents felt they needed additional
information or simply to be asked to become a voting member
Recommendations:
Educate suppliers on
voting membership
requirements,
benefits, etc.
Actions:
Assigned To:
Status:
Presentations in forums and
FAQ’s to be created and
delivered at SSC meetings,
sponsored events and posted
at SSC Helpdesk. Task-group
representatives are to go to
their respective task-groups
and address specific action
items.
SSC and PRI
In Progress
6
Date Reported:
Reported By:
October 2014
Survey Sub-Team
Health:
2013
Supplier Survey
Results
Facet:
Task Group
Survey Question 18:
Conclusions:
Do you understand the
Nadcap Task Group
performance metrics and
their objective?
38.4% require clarification so that they may better understand the task group
metrics and objectives.
Recommendations:
Provide clarification
to those task group
members who do
not understand their
metrics.
Actions:
Assigned To:
Status:
Communications sub-team
and PRI Marketing will make
a statement to be posted on
the PRI website.
SSC and PRI Marketing
In Progress
7
Date Reported:
Reported By:
October 2014
Survey Sub-Team
Health:
2013
Supplier Survey
Results
Facet:
SSC Meeting
Survey Question 19-21:
Conclusions:
If you attended a Nadcap
meeting in the past, did you
attend the SSC meeting?
Only 24.2% of Suppliers that have attended a Nadcap meeting in the past
went to the SSC meeting.
If you did not attend the SSC
meeting, why?
What can we do to encourage
you to attend the SSC meeting?
Recommendations:
Overall, better
communication about
the value of attending
the SSC meeting is
needed.
Actions:
Assigned To:
Status:
Communications sub-team
and PRI marketing will work
together to promote the SSC
meeting and explain the
benefits of attending to
suppliers. Email messages
are being created to
distribute to suppliers.
SSC and PRI Marketing
In Progress
8
Date Reported:
Reported By:
October 2014
Survey Sub-Team
Health:
2013
Supplier Survey
Results
Facet:
SSC
Survey Question 25-26:
Conclusions:
What actions would you like to
see the SSC take in the short
term (12 months or less)?
Communications was the leading area of improvement identified by the
supplier community (short term).
What actions would you like to
see the Supplier Support
Committee take in the long term
(13-36 months)?
Recommendations:
These actions have been broken
down and, where possible
assigned to standing SSC teams
that the specific team may review
the actual text responses and
determine a course of action
moving forward (short term).
LT will review the specific items
that were presented along with
interesting individual responses
that have merit (long term).
Overall, disappointing number of responses for long term goals (long term).
Actions:
Assigned To:
Status:
Each sub-team developed
actions and have moved
forward (short term).
SSC and PRI
In Progress
LT will create an action
plan if response warrants it
(long term).
9
Questions?
10