What
millennials
want from
work
How to Maximize Engagement in
Today’s Workforce
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Born 1980-2000
research includes
25,000 millennials and
29,000 older
professional,
managerial, and
executive staff
from 22 countries
20162016
Jennifer
Jennifer
J. Deal,
J. Deal,
Center
Center
for for
Creative
Creative
Leadership
Leadership©.©.AllAllrights
rightsreserved.
reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Entitled
20162016
Jennifer
Jennifer
J. Deal,
J. Deal,
Center
Center
for for
Creative
Creative
Leadership
Leadership©.©.AllAllrights
rightsreserved.
reserved.
BORING
NOT
BORING
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
100
90
80
70
60
50
40
30
20
10
0
27% 25%
Admin
21% 24%
Professional
Millennials - Percent Agree
21% 18%
16% 16%
14% 11%
Senior
Middle Manager Senior Manager
Professional or
Manager
Older Staff - Percent Agree
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
100
90
80
70
60
50
40
30
20
10
0
56%
58%
29%
I enjoy it.
It will help me fulfill my It will allow me to make a
career plans.
lot of money.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
11%
33%
8 hours
9 hours
10+ hours
56%
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
volunteer to do things for their teams
82% volunteer to do things for their teams.
88% help others on their teams with their
responsibilities.
78% go beyond job responsibilities to
assist team members.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Reduce routine work
Explain how a task will
help their development
Communication coaching
20162016
Jennifer
Jennifer
J. Deal,
J. Deal,
Center
Center
for for
Creative
Creative
Leadership
Leadership©.©.AllAllrights
rightsreserved.
reserved.
Needy
20162016
Jennifer
Jennifer
J. Deal,
J. Deal,
Center
Center
for for
Creative
Creative
Leadership
Leadership©.©.AllAllrights
rightsreserved.
reserved.
100
90
80
70
60
50
40
30
20
10
0
percent DISAGREE
91%
85%
Parents should be involved in interviews. Parents should receive a copy of their
child's offer letter.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
100
90
80
70
60
50
40
30
20
10
0
54%
23%
monthly or more
frequently
26%28%
34%
13%
quarterly
get feedback
twice a year
17%
4%
annually
want feedback
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
AUTONOMY
CONTROL
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Don’t let parents get too
involved
Provide frequent
feedback
Provide more autonomy
20162016
Jennifer
Jennifer
J. Deal,
J. Deal,
Center
Center
for for
Creative
Creative
Leadership
Leadership©.©.AllAllrights
rightsreserved.
reserved.
want to
Do good
20162016
Jennifer
Jennifer
J. Deal,
J. Deal,
Center
Center
for for
Creative
Creative
Leadership
Leadership©.©.AllAllrights
rightsreserved.
reserved.
100
90
80
70
60
50
40
30
20
10
0
94%
99%
88%
Make the world a better
place
Being involved in
community and charity
efforts
Compensation
at least somewhat important
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
100
90
80
70
60
50
40
30
20
10
0
94%
99%
88%
Make the world a better
place
Being involved in
community and charity
efforts
Compensation
at least somewhat important
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
100
90
80
70
60
50
40
30
20
10
0
94%
99%
88%
43%
14%
6%
Make the world a better Being involved in community
place
and charity efforts
at least somewhat important
Compensation
extremely important
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Source: Cagle Cartoons
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Be a socially responsible
organization
Pay Millennials
appropriately
Doing good doesn’t
compensate for lower
pay
20162016
Jennifer
Jennifer
J. Deal,
J. Deal,
Center
Center
for for
Creative
Creative
Leadership
Leadership©.©.AllAllrights
rightsreserved.
reserved.
Too
much
technology
20162016
Jennifer
Jennifer
J. Deal,
J. Deal,
Center
Center
for for
Creative
Creative
Leadership
Leadership©.©.AllAllrights
rightsreserved.
reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Millennials’ first choice of
communication
Face-to-face
Phone
E-mail
IM
Text
Social networking site
Video chat
Lower Level
Colleagues
78%
7%
9%
6%
0%
0%
0%
Same Level
Colleagues
79%
5%
5%
10%
0%
0%
0%
Higher Level
Colleagues
75%
6%
16%
3%
0%
0%
0%
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
92% want their 95% want to 79% prefer to
performance
feedback
delivered faceto-face
discuss their
career plans
and
performance
face-to-face
discuss their
compensation
face-to-face
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Help them avoid the
drudgery
Communicate face-toface
Opportunity to develop a
community
20162016
Jennifer
Jennifer
J. Deal,
J. Deal,
Center
Center
for for
Creative
Creative
Leadership
Leadership©.©.AllAllrights
rightsreserved.
reserved.
disloyal
and
uncommitted
20162016
Jennifer
Jennifer
J. Deal,
J. Deal,
Center
Center
for for
Creative
Creative
Leadership
Leadership©.©.AllAllrights
rightsreserved.
reserved.
69% are satisfied with their job.
76% say they like working for their
current organization.
49% say they would be happy to
spend the rest of their career with
their current organization.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Reduce overload
Improve management &
leadership
Pay appropriately
20162016
Jennifer
Jennifer
J. Deal,
J. Deal,
Center
Center
for for
Creative
Creative
Leadership
Leadership©.©.AllAllrights
rightsreserved.
reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Friends &
Mentors
Team
Boss
Interesting
Meaningful
Balanced
Feedback &
Communication
Development
Pay
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
In case you're worried about what's going
to become of the younger generation,
it's going to grow up and start worrying
about the younger generation.
- Roger Allen
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.