7/22/2013
Top Three Mistakes
Stop Making
Costly IT Mistakes
1.
2.
3.
No strategy
No, or poor, IT leadership
Misspending of IT funds
Larry Mattox, VC3
Session #7
How to develop a strategy
1st Mistake:
No Strategy
1.
2.
IT Benchmark Process
IT Assessment
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7/22/2013
IT Benchmark
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Review of current budget process
Review of city’s current IT budgetary categories
Documentation of IT budget spending (past/present
year)
Discussion of city’s current IT “culture” and situation
Analysis of data
Comparison of city and peer group
Presentation of IT delivery model options
IT Assessment
•
Much more in-depth
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Review of all aspects of your technology and locations
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Interview key decision makers
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Identify future business plans that impact IT
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Analysis of data
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Delivers a phased roadmap, budget
guidelines and an IT plan for future
2nd Mistake: Poor IT Leadership
2nd
Mistake:
No IT Leadership
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Undefined criteria when choosing an IT company/manager
Who is involved in IT hiring decisions?
Traditional municipal salary range usually results in “basic”
support
Difficult to determine if advice is good or bad
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7/22/2013
What makes a good IT leader
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3rd Mistake: Misspending of IT funds
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3rd Mistake:
Misspending of
IT Funds
Performance metrics
Ability to budget for your IT needs
Benchmarked comparison
IT skills and experience
Local government
IT certification, i.e. UNC School
of Government
Business acumen
Management skills
Internal or outsource
Well intended, but wrong technology and/or timeframe
Poor communication of IT plan to city leaders
IT difficult to analyze versus other departments
IT not involved with other city projects
Council gravitates toward other projects
Departments and leaders not on same page as IT
No roadmap
Develop a Technology Roadmap
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•
IT Assessment
Ongoing Process:
• Strategic IT Leader
• Determine your IT budget
• Make it a part of your overall budget process
• Prioritize and align with the municipality’s goal
• By phase
• By projects
• IT Steering Committee involving all
departments
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7/22/2013
What’s next?
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Does IT have a “seat at the table”?
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Have you performed an IT Benchmark?
• If not, send request for a complimentary performance
benchmark to [email protected]
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Do you have a Technology Roadmap?
• Complimentary review – send
to [email protected]
• When was your last external
IT Assessment?
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