Provider Compliance Assessment
Outcome 7 (Regulation 11)
Safeguarding people who use services from abuse
Provider Compliance Assessment: Outcome 7
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Safeguarding and safety
Outcome 7 (Regulation 11):
Safeguarding people who use services from abuse
What should people who use services experience?
People who use services:
 Are protected from abuse, or the risk of abuse, and their human rights are
respected and upheld.
This is because providers who comply with the regulations will:
 Take action to identify and prevent abuse from happening in a service.
 Respond appropriately when it is suspected that abuse has occurred or is at
risk of occurring.
 Ensure that Government and local Guidance about safeguarding people from
abuse is accessible to all staff and put into practice.
 Make sure that the use of restraint is always appropriate, reasonable,
proportionate and justifiable to that individual.
 Only use de-escalation or restraint in a way that respects dignity and protects
human rights, and where possible respects the preferences of people who use
services.
 Understand how diversity, beliefs and values of people who use services may
influence the identification, prevention and response to safeguarding concerns.
 Protect others from the negative effect of any behaviour by people who use
services.
 Where applicable, only use Deprivation of Liberty Safeguards when it is in the
best interests of the person who uses the service and in accordance with the
Mental Capacity Act 2005.
Provider Compliance Assessment: Outcome 7
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Please refer to our guidance document Provider Compliance Assessment:
Guidance for providers before completing the assessment.
Provider details
Provider name
Provider ID
Location
Location ID
Address line 1
Address line 2
Town/city
County
Postcode
E-mail (if applicable)
Website
Main telephone
Fax
Provider Compliance Assessment: Outcome 7
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Lead effectively to reduce the potential of abuse
7A
Green
Yellow
Amber
Red
Amber
Red
Amber
Red
Provide evidence that demonstrates that people
receive a service from a provider who takes steps to
prevent abuse and does not tolerate any abusive
practice should it occur. The provider minimises the
risk and likelihood of abuse occurring in the ways
outlined in section 7A.
Summary of evidence to support the outcomes described in 7A
7B
Provide evidence that demonstrates that people who
use services benefit from a service that meets the
outcomes of section 7B.
Green
Yellow
Summary of evidence to support the outcomes described in 7B
7C
People who use services are protected as staff and
others involved in carrying on the regulated activity
comply with outcomes in section 7C.
Green
Yellow
Summary of evidence to support the outcomes described in 7C
Provider Compliance Assessment: Outcome 7
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Ensure personalised care
7D
Provide evidence that demonstrates that people who
use services receive care, treatment and support from
all staff who comply with the outcomes in section 7D.
Green
Yellow
Amber
Red
Amber
Red
Amber
Red
Summary of evidence to support the outcomes described in 7D
7E
Provide evidence that demonstrates that people who
use services receive care, treatment and support from
staff who, in relation to safeguarding, that comply with
the outcomes outlined in section 7E.
Green
Yellow
Summary of evidence to support the outcomes described in 7E
7F
Provide evidence that demonstrates that people who
use services receive care, treatment and support from
all staff that, in relation to restraint know and comply
with outcomes described in section 7F.
Green
Yellow
Summary of evidence to support the outcomes described in 7F
Provider Compliance Assessment: Outcome 7
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7G
Provide evidence that demonstrates that people who
use services receive care, treatment and support from
staff who, in relation to responding to behaviour that
presents a risk to themselves or others, complies with
outcomes described in section 7G.
Green
Yellow
Amber
Red
Amber
Red
Amber
Red
Summary of evidence to support the outcomes described in 7G
7H
Provide evidence that demonstrates that people who
use services benefit from practice where the use of
restraint and management of behaviour that presents a
risk is handled so that the outcomes in section 7H are
met.
Green
Yellow
Summary of evidence to support the outcomes described in 7H
7I
Provide evidence that demonstrates that people who
use services that have been abused or are suspected
Provider Compliance Assessment: Outcome 7
Green
Yellow
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of being abused (or where appropriate, people acting
on their behalf) are supported and cared for so that the
outcomes in section 7H are met.
Summary of evidence to support the outcomes described in 7I
Promote rights and choices
7J
Provide evidence that demonstrates that people who
use services have access to information about abuse
as described in section 7J.
Green
Yellow
Amber
Red
Amber
Red
Summary of evidence to support the outcomes described in 7J
7K
Provide evidence that demonstrates that people who
use services can be confident and assured that the
outcomes in section 7K are met.
Green
Yellow
Summary of evidence to support the outcomes described in 7K
Provider Compliance Assessment: Outcome 7
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Additional prompts for specific service types
ACS CHN CHS MLS
7L
Provide evidence that demonstrates that where people
who use services are not covered by the Mental Health
Act 2008, the service complies with outcomes
described in section 7L.
Green
Yellow
Amber
Red
Amber
Red
Amber
Red
Summary of evidence to support the outcomes described in 7L
CHN CHS LDC MLS RSM SPC
7M
Provide evidence that demonstrates that outcomes in
section 7M are met where the service looks after
people’s money and valuables.
Green
Yellow
Summary of evidence to support the outcomes described in 7M
SHL
7N
Provide evidence that demonstrates that outcomes in
section 7N are met where the service looks after
people’s money and valuables.
Provider Compliance Assessment: Outcome 7
Green
Yellow
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Summary of evidence to support the outcomes described in 7N
CHN CHS DCC EXC SHL SLS
SPC
7O
Provide evidence that demonstrates that people who
use services can be confident that staff, and others
involved in carrying on the regulated activity, will not
take any person (including children) or pets into the
home of the person using the service without their
permission and that of the manager of the service.
Green
Yellow
Amber
Red
Amber
Red
Summary of evidence to support the outcomes described in 7O
ACS MLS PHS
7P
Provide evidence that demonstrates people who use
services can be confident that rapid tranquilisation will
only be used if it complies with the outcome described
in section 7P.
Green
Yellow
Summary of evidence to support the outcomes described in 7P
Provider Compliance Assessment: Outcome 7
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LDC MHC MLS PHS RSM
7Q
Provide evidence that demonstrates that people who
use services are protected from the risk and likelihood
of abuse because staff comply with outcomes in
section 7Q.
Green
Yellow
Amber
Red
Summary of evidence to support the outcomes described in 7Q
Action plans for YELLOW, AMBER and RED areas
Click on yellow, amber or red in the box below as appropriate
Action plans should be SMART
Ref number:
Yellow
Amber
Identify the details of the area that needs to be improved,
and what action needs to be taken. Say explicitly what is
to be achieved, and who is going to make the changes:
Red
By when:
How are you going to ensure that improvements have been made? What
measures are going to put in place and who will do it?
Provider Compliance Assessment: Outcome 7
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Describe the resources needed to implement the changes and whether or
not they are in place:
Provide an appropriate date by which the improvements will be made:
Describe the impact the improvements will have on people who use the
service:
How we will monitor to check that the action plan is working?
Ref number:
Yellow
Amber
Identify the details of the area that needs to be improved,
and what action needs to be taken. Say explicitly what is
to be achieved, and who is going to make the changes:
Provider Compliance Assessment: Outcome 7
Red
By when:
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How are you going to ensure that improvements have been made? What
measures are going to put in place and who will do it?
Describe the resources needed to implement the changes and whether or
not they are in place:
Provide an appropriate date by which the improvements will be made:
Describe the impact the improvements will have on people who use the
service:
How we will monitor to check that the action plan is working?
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If you need to add more action plans, you should:
1.
Go to View>Toolbars> in the top Microsoft Word menu and click on
‘Forms’.
2.
Click on the padlock symbol in the Forms menu. This unlocks the
form.
3.
You will then be able to copy and paste more action plan boxes.
Provider Compliance Assessment: Outcome 7
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