MERCY HEALTH
POSITION DESCRIPTION
Food Services Assistant
Core Mercy Values
Position title:
Entity/Group:
Business Unit/Department:
Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork
Food Service Assistant
Employee name:
Mercy Health – Aged Care
Date:
Catering / Hospitality
Positions reporting to this
one:
Position reports to:
Catering Services Manager
Position Purpose:
To provide assistance with delivery, preparation and heating of meals to residents.
Qualifications:
Food Safety Handler – Level 1
Resource management:
Total staff management (FTE):
Annual Operating Expenditure:
Annual Capital Expenditure:
Mercy Health
Nil
Food Services Assistant
Mandatory Organisational
Competencies required
Personal Competencies required
Job Competencies Required

Orientation

Interpersonal skills and effective
communication

Knowledge of food safety guidelines &
completion of food handlers course

Diversity & Equity

Actively support entity principles and
Mercy values

Experience in dealing with aged people
and food service

Emergency Procedures

Able to prioritise functions and tasks

Ability to operate in a team environment
and in busy work periods

Work Health & Safety

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Awareness of good meal presentation

Infection Control

Ability to listen and respond to
residents needs
Attention to detail with the ability to
retain individual preferences of
residents and / or their dietary
requirements

Ability to fulfil duties as required during
meal times.

Complaints Management


Elder Abuse
Mercy Health
Ability to operate in a busy
environment
Food Services Assistant
Key Result Areas
MERCY VALUES

Demonstrates and
upholds the Values
and Mission of Mercy
Health.
PERSON CENTRED
CARE:
Demonstrate and
uphold the Mercy
Place Model of Care
by providing care
based on the
individual beliefs,
needs and wishes of
each resident.

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Ensure delivery of
quality food to
residents

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Mercy Health
Key Activities
Ensure the values of Mercy Health are
incorporated into daily practices in relation to all
activities.
Standard Measures

Be compassionate and provide support to staff
and customers.

Consistently shows respect and values each
person’s dignity.

Seeks opportunities to be innovative for
improvement.

Is accountable for a high standard of care.

Communicates and operates openly and
honestly as an effective team member.
Attends to the emotional, spiritual and physical
needs of residents.
Understands, acknowledges and addresses the
plagues of loneliness, helplessness and boredom.
When possible assists and delivers lifestyle
initiatives to improve the overall health and
wellbeing of residents.
Respects and honours the individual wishes of
each resident.
Creates and promotes an environment that is
positive, vibrant, fun, spontaneous and filled with
meaning.
Promotes safety, security and optimal health for
residents.


Increased lifestyle satisfaction for each resident.
Demonstrated attitude which is positive and
supportive.
Treats each resident as an individual, by actively
listening and respecting their wishes.
Encourages feedback and support from residents
Active participation to promote close and
continuing contact with children, plants and
animals
Contributes to ensure residents receive their best
day possible.
Reports any signs of loneliness, helplessness or
boredom.
Direct assistance with delivery of food services to
residents and assist with preparation of meals as
required
Ensure sufficient food & drink supplies are
available in conjunction with the cook
Ability to retain individual preferences of residents
and / or their dietary requirements
Responsible for resident morning & afternoon tea
Ensure duties lists are accurate and up to date

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Minimal resident complaints
Meals times met
Residents receive meals in line with their
preferences
All meals delivered in line with individual dietary
requirements
All duties performed as per duties lists
Food Services Assistant
Key Result Areas
Consult residents on
meals desired and
choice
Ensure compliance
with legislative
requirements
Keep kitchen and
dining facility in clean
and tidy state


Key Activities
Ensure residents are aware of daily menu items
Provide choice of meals at all times

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
Commitment to
Quality & Continuous
Improvement



Takes reasonable
care to protect the
health and safety of
them, fellow staff and
others in the
workplace




Employee’s Signature:

Standard Measures
No complaints re variety
Food safety plan followed at all times
Ensure compliance with OH&S requirements
Food service equipment cleaned

Food safety plan is complied with
Ensure that dining room is in a tidy and safe state
Facilitate cleaning regimes in kitchen and dining
room including appropriate documentation
Ensure appropriate linen supplies

Clean and tidy kitchen / dining area
Input to the CQI committee
Assistance in preparation of the facilities
Accreditation application
Compliance with Mercy Health policies and
procedures

Minimum of Compliance with Accreditation in
Standard 4
Adherence to Mercy Health policies and
procedures
Complete incident reports
Elect and support health and safety
representatives
Contribute to risk assessments
Participate in training and meetings regarding
safety

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Comply with risk management policies and
procedures and instruction
Attend all safety meetings and training sessions
Uses personal protective equipment
Reports hazards, near misses and injuries
immediately
Date:
Print Name:
Mercy Health
Food Services Assistant