UNIFIED MESSAGING
Unified messaging represents the convergence of email, fax, and
voice mail so that all messages are accessible from and controlled
by a single application. Unified communications (UC) takes
unified messaging a step further by extending message access to
additional devices and technologies, such as mobile phones,
pagers, PDAs, and browsers.
Introducing the Cisco IP Phone
A Cisco IP Phone is a full-feature telephone that provides voice
communication over an IP (Internet Protocol) network, the same
data network that your computer uses.
This phone functions much like a traditional analog phone,
allowing you to place and receive telephone calls. It also supports
features that you have come to expect from a telephone—such as
speed dialing, redial, call transfer, conference calling, and voice
messaging access.
Cisco Unity – voicemail system
On Cisco Unity, users are known as subscribers. As a subscriber,
you can manage voice, fax, and e-mail messages from a touchtone
phone, from your computer, or over the Internet.
Domino Unified Communications (DUC)
Domino Unified Communications allows you to access your
messages from telephones, the Lotus Notes Client, pagers,
Personal Digital Assistants (PDA's), cell phones, and browserbased email clients (Domino Web Access or iNotes).
No longer do you have to dial into your voice mail to listen to
voice messages or run to the fax machine to obtain important
documents. Domino Unified Communications now allows you to
access all these messages from one device. You can use a phone to
listen to voice messages as well as email messages or use a
computer to read emails, faxes, and even play back voice
messages.
Viewing and retrieving messages
With a Notes client, users can view messages in their Inboxes to
determine if they are voice messages, fax messages, or email
messages.
The icons provide a visual description of each message type and
because every message is delivered to one Inbox, you can see the
number, type, and status of all your communications in one view.
All messages appear in the Inbox and in addition, voice
messages appear in a separate voice Inbox that displays the
length and type of each message as shown below.
Voice messages can be played back on the user's machine using
the integrated audio player/recorder. For messages to be played
from Lotus Notes or Domino Web Access clients, the user must
have either a machine with a capable sound card and speakers or a
desktop phone.
Voice messages are displayed with a custom form that gives them
access to pause, stop, skip ahead, and skip back. All of these
controls are available regardless if you playback the message
through a computer or phone.
DUC-enabled mail file (Inbox view)
DUC-enabled mail file (Voice Inbox view)
The integrated audio player/recorder provides the user with the
ability to create new voice messages with a microphone or
telephone. The user can then save the message as a draft or send
the message to one or more recipients.
DUC-enabled users can specify a variety of notification methods
and criteria. When listening to a voice mail message, the user can
add private notes to the message. This allows the user to store
additional important information (up to 15,000 characters) in the
message. Private notes are never forwarded or included in a reply
with history.
Embedded media player with Private Notes field
The embedded media player in voice messages give the user a
VCR-like remote control. Users can play, pause, skip, stop, and
record. They also have volume control, a status display, a phone
number display, and progress bar.
Controls available with the embedded media player
Subscribers can still access voice mail by dialing into the voice
server and providing their identification and PIN.
After the subscriber is authenticated, the voice server accesses the
mail file and presents a summary of the messages. The subscriber
can then skip or play back any message using a touch-tone keypad.
The voice server plays the voice messages exactly how it was
received.
The voice server can also play back email messages with the TextTo-Speech functionality.
The subscriber can then reply or forward any existing messages
from his Inbox or create a new message.
All sent messages are stored in the Sent view of the mail file. Also
depending on the capabilities of your fax server and the voice
partner you have chosen, you may have the ability to print emails,
attachments, and incoming faxes on a nearby fax machine with the
touch of a phone.
Domino Unified Communications is IBM's solution to integrate
Domino with email, voice, and fax messages into a single
message store. Domino Unified Communications when
installed with Voice Messaging technology reduces costs and
increases user productivity and performance. Users can be
notified when messages arrive and can listen, record, read, and
respond to email, voice mail, and fax messages from one device
or application.
The Cisco CallManager Extension Mobility Feature
This service allows you to associate your phone number and user
profile with any Cisco IP Phone. When you use your Cisco
CallManager Extension Mobility personal identification number
(PIN) to log in to a Cisco IP Phone, your assigned telephone
number, and the settings that you have established from the Cisco
CallManager User Options web pages, are associated with that
phone. Cisco CallManager Extension Mobility is useful to you if
you do not routinely conduct business in the same office space
every day.
Cisco Personal Assistant Link - The Cisco Personal
Communications Assistant (PCA) is the website you use to
access the Cisco Unity Assistant. The Cisco Unity Assistant
lets you customize how you and your callers interact with
Cisco Unity by phone. You can also use it to personalize
your Cisco Unity settings—including your recorded greetings
and message delivery options—or to set up message
notification devices and create private lists.
https://ntc-unity/ciscopca
Cisco CallManager User Options
http://callmanager1/ccmuser/options.asp