Role Title
Keyworker – You First Team
Salary
£28,000 - £40,000
Any secondment will be awarded an incentive of
£2,000 on top of their current annual salary. Those
not on secondments will be paid according to skills
and experience.
Out of hours cover will be provided, for which
recompense worth 10% of annual salary will be
made.
Contract
18 month Fixed Term Contract. Secondments will
be considered.
Location
Office space at Waterloo. Travel is required across
Lambeth, Southwark and Lewisham
Responsible to
Team Manager – You First Team
Overview of service
The You First Team is one of the key components of the LSL Fulfilling Lives Programme. It
works with people with long histories of complex needs and frequent crises which incur high
costs with poor outcomes. The team ensures services are co-ordinated to meet
beneficiaries’ needs effectively with a move towards sustained, positive outcomes. It delivers
co-ordinated packages of care in response to identified need and service-user choice.
The programme works in partnership with existing agencies to bring added value to current
service provision. Beneficiaries also receive an individual budget and are supported by the
team to make use of them to purchase services or items they want as a package of support.
Building on existing good practice, we prioritise the development of consistent, trusting
relationships; use a model of co-production which recognises and builds on peoples’ assets;
and offers peer support to facilitate engagement and inspire hope.
The team consists of team manager, 6 other keyworkers and works alongside and in
support of a network of volunteer Peer Advisors.
Key aims are;
A) To work to initially engage clients through outreach and support
B) To work with clients to develop more sustainable and holistic support mechanisms
C) To develop improved choice of services and activities, through a focus on personal gaols
and motivational ambitions, via personalised support plans and individual budgets that will
bring long-lasting positive change with enhanced self-esteem.
The team will be multi-skilled, with experience (including lived experience) of working with
individuals with chaotic behaviour and multiple needs, crossing homelessness, mental
health, addictions and offending.
The service will be resilient to the challenges of working within this client group, also able to
work across a range of existing services i.e. Health, Probation, Police and Housing. The
team will undertake a work programme of shared learning that requires creativity, flexibility
and a focus on clear client centred outcomes.
The staff must have high quality skills and abilities – in particular they will be highly focused,
and have a clear understanding, knowledge and experience of working with the multiple
issues within this client group.
Job Purpose
Operations
1. To work with partner agencies across LSL in order that the team identify and support
successfully a targeted group of people who have established histories of multiple needs,
repeated crises and poor outcomes, yet bring high-costs to the public purse
2. To undertake assessments of the suitability of people referred to the project, working with
Team Manager and Multi-Agency Expert Panel to ensure the service is directed to those
with appropriate need
3. To work within a referral mechanism and to keep a working caseload of around 6-10
individuals at any time throughout the period of the service
4. To take part in a programme of outreach in order to engage with individuals who may be
eligible for the service, working to engage them through rapid response to problems, also
building trust and empathy
5. To provide support to clients on a one to one basis, assist them to resolve their problems,
agree goals and objectives to work towards, with timeframes, and regularly review progress
with them
6. Working tenaciously to engage service users and encourage them to explore their
motivations and goals – taking an asset based approach to their strengths and communities
to build upon, in order that they achieve lasting positive change
7. Provide effective key-work support and realisation of personal goals through the
implementation of Individual Budgets, using appropriate procedures.
8. To provide support and management for 1-2 volunteers, with lived experience of the
issues faced by service users and who will also be involved in casework
9. Work with Multi-Agency Expert Panel to ensure that blockages to clients’ needs and
progress are reported and addressed
Team working
10. Participate in team meetings and work with other members of the Multi-Agency Expert
Team and Operational Group
11. To contribute to a mutually supportive team, covering other’s work, undertaking joint
support sessions and supporting colleague’s clients when lead worker is not available
12. Attend regular supervisions with the Team Manager and specialist supervision agency
Evaluation and shared learning
13. Responsible for collecting outcomes data on prescribed system to be available to Team
Manager as required
14. Contribute to the meeting of the targets set by service
15. To share learning from the service on a local and national basis, through engagement
with peer learning events and regional seminars/conferences
16. To assist the Team Manager in reporting to the Operational and Core Strategic Group on
a regular basis, highlighting the work of the service and identifying barriers that require
change
General
17. Participate in a 24 hour 7 day on call system to provide emergency advice and support to
service users, and/or back up to front line staff carrying out these duties
18. Recognising and work within the diversity of the LSL populations, regarding staff, service
users and volunteers
19. Ensure effective risk management is embedded in case management and all aspects of
working practice for the life of the programme
20. Record all petty cash and other expenditure of pilot monies in line with Resolving Chaos
policy
21. Work within the Lone Working Policy and other Health and Safety Policies as appropriate
at all times
22. Produce reports and provide information with regard to the service as required by the
Team or Head of Programme, or relevant other manager
23. Maintain and keep up to date clients records and files and any other records required by
RC
24. Ensuring that the required paperwork and monitoring is completed including the updating
of case files to the standards set out by the Head of Programme
25. Contribute to the regular review of the effectiveness of service delivery, involving service
users and other stakeholders in this process
26. Work with Expert Service User Reference Group (ESURG) and other applicable service
user groups to ensure best practice from service user viewpoint is embedded in service
27. Represent Resolving Chaos and the LSL Core Strategic partnership at external meetings
as required
NB. No role profile can cover every issue which may arise within the post and the postholder is expected to carry out other duties from time to time, broadly consistent with those
described