BUILDING WINNING
BUILDING
TEAMS
WINNING TEAMS
What’s inside
WHO ARE WE
WHAT WE DO
BUILDING WINNING TEAMS
HOW WE DO IT
OUR RESULTS
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BUILDING WINNING TEAMS
WHO ARE WE
We both have over 25 years experience
leading teams
Tim
Classically trained , MBA qualified sales
and marketing professional. Founder of
Fresh Look, specialises in Team Coaching
and Business Development.
BUILDING WINNING TEAMS
Tara
Over 20 Years of leading with some of the
worlds best known companies. Followed by
8 years of coaching and developing
individuals and Teams, Tara is a Certified Coactive coach and Team diagnostic facilitator.
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BUILDING WINNING TEAMS
WHAT WE DO
At FreshLook we use the
power of relationships
to build winning teams
and effective leaders
We help teams:
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BUILDING WINNING TEAMS
Embrace diversity
Build trust
Improve communication
Take accountability
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Typically we work with teams who..
are newly formed and need a fuel injected start
have new leaders looking to establish clear vision and values
are national and international struggling to adapt to cultural
differences e.g. Swiss French and Swiss German
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We focus on three core disciplines …
Team Coaching
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Build an effective team
Understand self and others •
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Trust and feedback
Team vision and values
Leadership
Executive coaching
Leadership coaching
Leadership visioning
Client Relationship Management
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Business development
Build your network
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BUILDING WINNING TEAMS
BUILDING WINNING TEAMS
HOW WE DO IT
Our Approach
Spend some time
with your people to
understand their
capabilities, what is
working well,
employing specialist
analytical tools
BUILDING WINNING TEAMS
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We use a range of tools to gather
data on both team and individual
performance targeting specific
areas for improvement
We deliver programmes in a
number of flexible ways
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BUILDING WINNING TEAMS
Power Hour Taster Sessions
Pint Sized ½ day training
1 or 2 day tailored workshops
Conferences & Team Building
Events
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We often combine our coaching with unique and
dynamic team building events combining learning
with a range of indoor and outdoor activities
BUILDING WINNING TEAMS
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BUILDING WINNING TEAMS
OUR RESULTS
We have a broad European client base
BUILDING WINNING TEAMS
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Our results have been fully endorsed…
I appreciate the support you
have given us through the
launch of the Customer Promise;
you and Tara have done a great
job and I hope it will be a
relationship that will endure
Thank you Tim for your
support in 2012 and
helping our team develop
and meet their potential
under your guidance
CARL JOHNSON
Head of Learning and Development
Interserve Support Services
CARL MCINERNEY
Commercial Director
UK and Ireland
BUILDING WINNING TEAMS
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A very productive week in
a very special place. The
pint sized three hour
business sessions were a
real hit with our team – a
very productive and
memorable experience
Thanks to the tailor made program
that Tim prepared for our company,
we have taken our staff’s client
relationship skills to the next level.
The fun we had combined with the
valuable insights we gained makes Tim
a valuable partner to our business
ADRIAN HAIGH
Senior VP at Gentium GmbH
EVERT WIND,
MD Intertrust (Suisse) SA
BUILDING WINNING TEAMS
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At Fresh Look we promise to…
Provide an energetic and creative way to learn
Bring you immediate and measureable results
on team and leadership performance
Bring you closer to your clients and stakeholders, helping you
better understand their needs and open up new opportunities
BUILDING WINNING TEAMS
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Contact Us
BUILDING WINNING TEAMS
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BUILDING WINNING TEAMS
CASE STUDIES
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CASE STUDY:
Senior Team Leadership Development
CLIENT DETAIL
BACKGROUND
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Company: Country division of a global
corporate services company
Sector: Financial & Corporate services
Timing: 2013
Location: Zurich & Bern, Switzerland
Team size: 12
OBJECTIVES
Strong charismatic Leader
Highly technical Management team
Lacking in strong leadership skills
Disconnect between team roles and strategy
Lack of team recognition
Failure to capitalise on Corporate wide capability
SOLUTION
1. Build alignment behind a common purpose, stated
goals and KPIs
2. Embrace a common set of leadership behaviours and
actions centred around trust, accountability,
challenging & supporting one another
3. Capture actions in your own team charter describing
“what will you do differently as a team from today”
4. Cascade Vision, Values and Strategy to wider team
• Leadership group discovery day
• Team Coaching International Diagnostic to identify strengths
and weaknesses in Team Productivity and Positivity
• Leadership coaching workshop with behaviours “charter”
• New recruitment policy linked to diversity
• New reward and recognition program with a focus on the
correct behaviours
• Cascade of a new “Vision House” to wider team
BUILDING WINNING TEAMS
FEEDBACK
• 23% Growth
in EBITDA
• Visible changes in
team behaviour,
commitment
and motivation
CASE STUDY:
Fast Track Team Coaching Program
CLIENT DETAIL
BACKGROUND
Company: European Business Unit
Sector: Pharmaceuticals
Timing: 2012
Location: Morgins, Switzerland
Team size: 9
• Newly formed International
team of country managers
• Formed to launch new drug
into European market subject
to approval
• Complex group of
stakeholders to influence
OBJECTIVES
1. Individuals will gain a greater insight of themselves,
strengths and weaknesses
2. We will be able to communicate more effectively with each other
3. We will understand what characteristics make a highly effective team
4. We will create a charter for how they behave with each other as a team
FEEDBACK
SOLUTION
• Two half day pint sized training sessions working on
Self Awareness and Team Dynamics
• Two half day team bonding exercises to help build
trust and practice communication skills
• Creation of team charter to deliver result
BUILDING WINNING TEAMS
“A very productive week in a very special place. The pint
sized three hour business sessions were a real hit with our
team – a very productive and memorable experience”
ADRIAN HAIGH, SENIOR VP AT GENTIUM GMBH
CASE STUDY:
Commercial Skills Training
CLIENT DETAIL
BACKGROUND
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Company: Country division of a global
corporate services company
Sector: Financial & Corporate services
Timing: 2011
Location: Geneva & Zug, Switzerland
Team size: 22
OBJECTIVES
Broad product portfolio
Limited opportunity for client interaction
Communication dominated by phone and email
Reactive approach to lead generation
Intermediaries often control the client relationship
Complex intermediary channel
SOLUTION
1. To significantly increase the
commercial awareness,
skills and behaviours of the
client facing teams
2. To help the team build
trusting and lasting
relationships with their
clients and intermediaries
3. To find ways to develop
commercial and growth
opportunities from those
relationships
• Two x one day interactive workshops with pre-work and a mix of
presentation, plenary, group and individual exercises and role play
to ensure an experiential learning event
• Workshop topics included an introduction to the sales process,
relationship selling, listening and questioning skills, understanding
and working with different personality types, handling objections,
account planning and targeting, networking and pitching, adding
value, building rapport, up selling and cross selling
• All delegates provided with a learning manual and post event
report to re-enforce the learning
• Confidential report provided to the leadership team
BUILDING WINNING TEAMS
FEEDBACK
• Strong engagement, honesty, energy,
interaction and involvement from all
delegates
• Thought provoking, well planned, good
flow, not rushed. Dynamic, content good
and interesting. Diverse and interactive
• Today passed fast, timing was good,
interaction with group and Tim and Tara
• Good variation in topics covered but all
interlinking. Interactive and informative
CASE STUDY:
360 Feedback & Executive Coaching
CLIENT DETAIL
BACKGROUND
Company: UK division of a logistics provider
Sector: Logistics
Timing: 2012/13
Location: Midlands, UK
OBJECTIVES
• Loyal and well thought of employee, enthusiastic and dedicated
• Very little understanding of his impact on others
• Tendency to dominate conversations
and use humour inappropriately
• Despite lots of feedback unwilling to change his behaviour
SOLUTION
1. To support the senior team in helping
the individual recognise his unhelpful
behaviours, whilst not losing his
enthusiasm
2. To give the individual a rounded picture
of how he is seen and his impact
3. To give the individual a compelling
reason to change his behaviour
4. To support the individual in
implementing the changes and
embedding them
• An in-depth 360 process where 4 external and 6 internal
colleagues and customers where interviewed to build a picture of
how the individual is seen by others and how his behaviour is
impacting them
• The individual quotes were pulled together in themes so the
individual could understand the full impact of his behaviour
• A Sales DiSC profile was also completed so the individual could
recognise that not everyone is like him and so that he could start
to flex his approach to other personality types
• A 6 month Coaching program was then embarked upon so that he
could explore how he uses all of this new information and be
supported while he implemented the changes
BUILDING WINNING TEAMS
FEEDBACK
• The company was recognised
for investing in this individual's
development by their
customers
• The individual embraced the
360 feedback in a way he had
not done in the past, very
quickly he started
implementing the behaviour
changes
• His line managers and
colleagues were impressed at
how quickly he adapted his
behaviour
• He has recognised the
importance of thinking about
the impact he has on others
• He is committed to embedding
the changes to develop his
career