Vesper Road and Morris Lane Surgery
Mission Statement
Vesper Road and Morris Lane Surgery provides for the needs of over 6000 patients in the Kirkstall and
Horsforth areas of Leeds. From our two sites, we offer a range of services and cater for a varied patient
population, from university students to the elderly and those with complex healthcare needs.
We are committed to providing the highest standard of care by remaining patient focused at all times,
with a culture of transparency and constant learning. We believe in the utilisation of technology to
provide the best possible service, whilst respecting patient choice with regards to their personal
preferences about patient experience. Through a variety of media, we strive to educate patients
wherever possible and empower them to make informed decisions about their own care.
Our highly motivated team are offered many opportunities to learn and we seek to create a range of
multi-skilled roles to cater for the demands of the modern healthcare environment. Every member of
staff working for the organisation recognises the importance of putting the patient at the heart of
everything we do in order to provide an exceptional and personal service to all of our patients.
Aims and Objectives
As a practice, we commit:
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To put the patient at the heart of everything we do, and consider our own experience of
healthcare and create an environment we would be happy with as a patient.
To provide the highest possible standard of effective medical care to every one of our patients in
a clean and safe environment.
To offer patients both choice and autonomy in managing their own care. In support of this, to
provide information and resources to promote patient education about healthcare and available
services.
To be considerate and responsive to patient concerns and suggestions.
To ensure we stay committed to patient needs, maintaining confidentiality, respect and dignity at
all times
To develop services and adapt to the changing demands of our patient population.
To promote a patient focused approach to our work with outside agencies
To establish better working relationships with local practices and share learning to enhance
patient care.
To support and maintain staff and team development across the whole practice team
To contribute to learning through research and best practice
To maintain a transparent way of working, promoting a culture of sharing and learning from
experience