Effective Fall 2016
IT – Technical Support AAS Degree (A25590TS)
IT Foundations Certificate (C25590F)
IT Help Desk Technician Certificate (C25590HD)
Hardware Support and Repair Certificate (C25590HW)
Networking Support Certificate (C25590NS)
Cybersecurity Support Certificate (C25590CS)
IT - Technical Support (A25590TS)
A.A.S. Degree (Day)
PROGRAM PLANNING GUIDE
Realignment: Fall 2016 (Replaces A25260 - Computer Information Technology Degree)
Curriculum By Semester
Course No.
FIRST SEMESTER
CTI
110
CTI
120
NOS
110
ENG
111
____
____
Course Title
Web, Programming and Database Foundations
Network and Security Foundations
Operating System Concepts
Writing and Inquiry
Social and Behavioral Sciences Elective (min 3 cr hrs)
Hours Per Week
Class
Lab
Credits
2
2
2
3
-
2
2
3
0
-
3
3
3
3
3
SECOND SEMESTER
CTS
115
Info Sys Business Concepts
CTS
155
Technical Support Functions
NOS
130
Windows Single User
NOS
230
Windows Admin I
MAT
121
Algebra/Trigonometry I
3
2
2
2
2
0
2
2
2
2
3
3
3
3
3
SUMMER SEMESTER
Major Elective I
____
____
-
-
3
THIRD SEMESTER
CTS
135
Integrated Software Intro
Advanced Technical Support Functions
CTS
255
Professional Research and Reporting
ENG
114
NOS
120
Linux/UNIX Single User
Major Elective II
____
____
2
2
3
2
-
4
2
0
2
-
4
3
3
3
2
FOURTH SEMESTER
ACA
220
Professional Transition
CTS
118
IS Professional Comm
OMT
154
Customer Satisfaction
CTS
285
Systems Analysis & Design
Major Elective III
____
____
Humanities and Fine Arts Elective (min 3 cr hrs)
____
____
1
2
2
3
-
0
0
0
0
-
1
2
2
3
2
3
SUMMER SEMESTER
CTS
289
System Support Project
1
4
3
Credit Hours
GRADUATION REQUIREMENT
See pages 2 and 3 for Elective lists
Page 1 of 11 Pages
64
IT - Technical Support (A25590TS)
A.A.S. Degree (Day)
PROGRAM PLANNING GUIDE
General Education Electives
Humanities and Fine Arts Electives
(choose 3 credit hours from the following courses)
Course No.
Course Title
ART
111
Art Appreciation
HUM
115
Critical Thinking
MUS
110
Music Appreciation
PHI
240
Introduction to Ethics
Social and Behavioral Sciences Electives
(choose 3 credit hours from the following courses)
Course Title
Course No.
ECO
151
Survey of Economics
ECO
251
Principles of Microeconomics
POL
120
American Government
PSY
118
Interpersonal Psychology
PSY
150
General Psychology
SOC
210
Introduction to Sociology
Hours Per Week
Class
Lab
3
0
3
0
3
0
3
0
Credits
3
3
3
3
3
3
3
3
3
3
0
0
0
0
0
0
3
3
3
3
3
3
2
2
2
3
3
2
3
3
3
Required Major Electives
Major Electives (Select 1 option grouping below)
Course No.
Course Title
Option 1 - Hardware Support and Repair
CTS
120
Hardware/Software Support
CTS
220
Advanced Hardware/Software Support
Desktop Support: Apps
CTS
272
Option 2 - Networking Support
NET
125
Introduction to Networks
NET
126
Routing Basics
and one of the following Cisco certificate courses
NET
135
Data Center Networking
Wireless Technology
NET
175
Network Design
NET
240
SEC
150
Secure Communications
1
1
4
4
3
3
2
2
3
2
2
2
0
2
3
3
3
3
Option 3 - Cyber Security Support
SEC
110
Security Concepts
SEC
160
Security Administration I
SEC
210
Intrusion Detection
2
2
2
2
2
2
3
3
3
Page 2 of 11 Pages
IT - Technical Support (A25590TS)
A.A.S. Degree (Day)
PROGRAM PLANNING GUIDE
Mixed Elective Options
(choose a minimum of 7 credit hours from any of the courses listed above or below)
Course No.
Course Title
Visual BASIC Programming
CSC
139
CTI
140
Virtualization Concepts
CTI
240
Virtualization Admin I
CTI
241
Virtualization Admin II
Computer Ethics
CTS
210
CTS
240
Project Management
Database Concepts
DBA
110
115
Database Applications
DBA
Issues and Trends in HBI
HBI
110
HBI
113
Survey of Medical Insurance
Data Management and Utilization
HBI
250
Linux/UNIX Scripting
NOS
125
Linux/UNIX Admin I
NOS
220
OST
137
Office Software Applications
OST
141
Med Terms I-Med Office
OST
142
Med Terms II-Med Office
OST
149
Medical Legal Issues
Work-Based Learning* (all numbers accepted)
___
WBL
2
1
1
1
3
2
2
2
3
3
2
2
2
2
3
3
3
-
3
4
4
4
0
2
3
2
0
0
2
2
2
2
0
0
0
30
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
* Work based education is an elective. Students must have approval from the Program Director and pre-register
with the Work-Based Learning Office. The work may be done over any number of semesters, but the total
elective credits must add up to 7 for electives 1, 2 and 3.
Page 3 of 11 Pages
IT - Technical Support (A25590TS)
A.A.S. Degree (Evening)
PROGRAM PLANNING GUIDE
Realignment: Fall 2016 (Replaces A25260 - Computer Information Technology Degree)
Curriculum By Semester
Course Title
Course No.
FIRST SEMESTER
CTI
110
Web, Programming and Database Foundations
ENG
111
Writing and Inquiry
MAT
121
Algebra/Trigonometry I
Hours Per Week
Class
Lab
Credits
2
3
2
2
0
2
3
3
3
SECOND SEMESTER
CTS
135
Integrated Software Intro
CTS
155
Technical Support Functions
NOS
110
Operating System Concepts
2
2
2
4
2
3
4
3
3
FIRST SUMMER SEMESTER
____
____
Major Elective I
Social/Behavioral Science Elective
____
____
-
-
3
3
THIRD SEMESTER
CTI
120
Network and Security Foundations
Advanced Technical Support Functions
CTS
255
Humanities and Fine Arts Elective (min 3 cr hrs)
____
____
2
2
-
2
2
-
3
3
3
FOURTH SEMESTER
CTS
118
IS Professional Comm
OMT
154
Customer Satisfaction
NOS
130
Windows Single User
Windows Admin I
NOS
230
2
2
2
2
0
0
2
2
2
2
3
3
SECOND SUMMER SEMESTER
Professional Research and Reporting
ENG
114
3
0
3
FIFTH SEMESTER
Info Sys Business Concepts
CTS
115
NOS
120
Linux/UNIX Single User
____
____
Major Elective II
3
2
-
0
2
-
3
3
2
SIXTH SEMESTER
Systems Analysis & Design
CTS
285
ACA
220
Professional Transition
____
____
Major Elective III
3
1
-
0
0
-
3
1
2
THIRD SUMMER SEMESTER
CTS
289
System Support Project
1
4
3
GRADUATION REQUIREMENT
Credit Hours
See pages 2 and 3 for Electives
Page 4 of 11 Pages
64
IT - Technical Support (A25590TS)
A.A.S. Degree (Evening)
PROGRAM PLANNING GUIDE
General Education Electives
Humanities and Fine Arts Electives
(choose 3 credit hours from the following courses)
Course Title
Course No.
ART
111
Art Appreciation
HUM
115
Critical Thinking
MUS
110
Music Appreciation
PHI
240
Introduction to Ethics
Social and Behavioral Sciences Electives
(choose 3 credit hours from the following courses)
Course No.
Course Title
ECO
151
Survey of Economics
ECO
251
Principles of Microeconomics
American Government
POL
120
118
Interpersonal Psychology
PSY
150
General Psychology
PSY
SOC
210
Introduction to Sociology
Hours Per Week
Class
Lab
3
0
3
0
3
0
3
0
Credits
3
3
3
3
3
3
3
3
3
3
0
0
0
0
0
0
3
3
3
3
3
3
2
2
2
3
3
2
3
3
3
Required Major Electives
Major Electives (Select 1 option grouping below)
Course No.
Course Title
Option 1 - Hardware Support and Repair
CTS
120
Hardware/Software Support
CTS
220
Advanced Hardware/Software Support
Desktop Support: Apps
CTS
272
Option 2 - Networking Support
NET
125
Introduction to Networks
NET
126
Routing Basics
and one of the following Cisco certificate courses
NET
135
Data Center Networking
Wireless Technology
NET
175
Network Design
NET
240
SEC
150
Secure Communications
1
1
4
4
3
3
2
2
3
2
2
2
0
2
3
3
3
3
Option 3 - Cyber Security Support
SEC
110
Security Concepts
SEC
160
Security Administration I
SEC
210
Intrusion Detection
2
2
2
2
2
2
3
3
3
Required Major Electives continued on Page 3
Page 5 of 11 Pages
IT - Technical Support (A25590TS)
A.A.S. Degree (Evening)
PROGRAM PLANNING GUIDE
Mixed Elective Options
(choose a minimum of 9 credit hours from any of the courses listed above or below)
Hours Per Week
Class
Lab
Course Title
Course No.
Visual BASIC Programming
CSC
139
2
3
CTI
140
Virtualization Concepts
1
4
CTI
240
Virtualization Admin I
1
4
CTI
241
Virtualization Admin II
1
4
Computer Ethics
CTS
210
3
0
CTS
240
Project Management
2
2
Database Concepts
2
3
DBA
110
DBA
115
Database Applications
2
2
Issues and Trends in HBI
HBI
110
3
0
HBI
113
Survey of Medical Insurance
3
0
Data Management and Utilization
HBI
250
2
2
Linux/UNIX Scripting
NOS
125
2
2
Linux/UNIX Admin I
NOS
220
2
2
OST
137
Office Software Applications
2
2
OST
141
Med Terms I-Med Office
3
0
OST
142
Med Terms II-Med Office
3
0
OST
149
Medical Legal Issues
3
0
Work-Based Learning* (all numbers accepted)
WBL
___
30
Credits
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
* Work based education is an elective. Students must have approval from the Program Director and preregister with the Work-Based Learning Office. The work may be done over any number of semesters, but the
total elective credits must add up to 7 for electives 1, 2 and 3.
Page 6 of 11 Pages
IT - Technical Support (A25590TS)
Certificate
IT Foundations (C25590F)
(Day, Evening and On-line)
PROGRAM PLANNING GUIDE
Realignment: Fall 2016 (Replaces C25260M - IT Foundations Certificate)
Curriculum
Course Title
Course No.
CTI
CTI
CTS
____
____
110
120
115
____
____
Web, Programming and Database Foundations
Network and Security Foundations
Info Sys Business Concepts
Elective I
Elective II
Hours Per Week
Class
Lab
2
2
3
___
___
GRADUATION REQUIREMENT
2
2
0
___
___
Credit Hours
Credits
3
3
3
3
3
15
Electives
Elective I
(choose a minimum of 3 credit hours from the following courses)
Course No.
Course Title
CIS
CIS
CSC
CTI
CTS
NOS
110
115
120
130
120
110
Introduction to Computers
Intro to Programming and Logic
Computing Fundamentals I
Os and Device Foundations
Hardware/Software Support
Operating Systems Concepts
2
2
3
4
2
2
2
3
2
4
3
3
3
3
3
6
3
3
2
2
1
2
2
2
3
1
2
2
2
3
3
4
2
2
2
0
4
2
2
2
3
3
3
3
3
3
3
3
3
3
3
Elective II
(choose a minimum of 3 credit hours from the following courses)
Course Title
Course No.
CSC
CSC
CTI
CTS
DBA
DME
HBI
NET
SEC
WEB
WEB
151
153
140
155
120
110
110
125
110
115
125
JAVA Programming
C# Programming
Virtualization Concepts
Tech Support Functions
Database Programming I
Intro to Digital Media
Issues and Trends in HBI
Introduction to Networking
Security Concepts
Web Markup and Scripting
Web Mobile Design
IT - Technical Support (A25590TS)
Certificate
IT Help Desk Technician (C25590HD)
(Day, Evening and On-line)
PROGRAM PLANNING GUIDE
Realignment: Fall 2016 (Replaces C25260K - IT Support Technician Certificate)
Curriculum
Course Title
Course No.
CTS
CTS
NOS
NOS
CTS
OMT
155
255
130
230
118
154
Tech Support Functions
Advanced Technical Support Functions
Windows Single User
Windows Admin I
IS Professional Comm
Customer Satisfaction
GRADUATION REQUIREMENT
Hours Per Week
Class
Lab
2
2
2
2
2
2
2
2
2
2
0
0
Credit Hours
Credits
3
3
3
3
2
2
16
IT - Technical Support (A25590TS)
Certificate
Hardware Support and Repair (C25590HW)
(Day and Evening)
PROGRAM PLANNING GUIDE
Realignment: Fall 2016 (Replaces C25260G - Hardware Troubleshooting Certificate)
Curriculum
Course Title
Course No.
CTS
NOS
CTS
CTS
120
110
220
272
Hardware/Software Support
Operating Systems Concepts
Advanced Hardware/Software Support
Desktop Support: Apps
GRADUATION REQUIREMENT
Hours Per Week
Class
Lab
2
2
2
2
3
3
3
2
Credit Hours
Credits
3
3
3
3
12
IT - Technical Support (A25590TS)
Certificate
Networking Support (C25590NS)
(Day and Evening)
PROGRAM PLANNING GUIDE
Origination Date: Fall 2016
Curriculum
Course Title
Course No.
CTS
NET
NET
____
155
125
126
____
Tech Support Functions
Introduction to Networks
Routing Basics
Networking Elective
Hours Per Week
Class
Lab
2
1
1
____
GRADUATION REQUIREMENT
2
4
4
____
Credit Hours
Credits
3
3
3
3
12
Electives
Networking Elective
(choose a minimum of 3 credit hours from the following courses)
Course No.
Course Title
NET
NET
NET
SEC
135
175
240
150
Data Center Networking
Wireless Technology
Network Design
Secure Communications
2
2
3
2
2
2
0
2
3
3
3
3
IT - Technical Support (A25590TS)
Certificate
Cybersecurity Support (C25590CS)
(Day and Evening)
PROGRAM PLANNING GUIDE
Origination Date: Fall 2016
Curriculum
Course Title
Course No.
CTS
SEC
SEC
SEC
155
110
160
210
Tech Support Functions
Security Concepts
Security Administration I
Intrusion Detection
GRADUATION REQUIREMENT
REGISTRAR'S OFFICE REVIEWED - 3/3/16
Hours Per Week
Class
Lab
2
2
2
2
2
2
2
2
Credit Hours
Credits
3
3
3
3
12