Bank of Ireland
Insurance Services
Limited (‘BIIS’)
Terms of Business
Our legal name is Bank of Ireland
Insurance Services Limited
The Terms of Business set out below provides the basis
on which BIIS will provide business services to you as our
customer. Should you have any queries we will be happy to
deal with them. Please see contact details below.
Bank of Ireland Insurance Services Limited is a member
of the Bank of Ireland Group.
Bank of Ireland Insurance Services Limited is regulated
by the Central Bank of Ireland.
BIIS is registered on the Central Bank of Ireland Insurance
Mediation Register under reference number C4840. The
Register can be viewed on the Central Bank of Ireland
website at http://registers.centralbank.ie
Bank of Ireland Insurance Services Limited is subject to
the Consumer Protection Code which offers protection
to consumers and this code can be found on the Central
Bank’s website www.centralbank.ie
BIIS does not charge customers directly for the business
services that it provides. However BIIS is remunerated
by the various product producers from whom it holds
an appointment in respect of each product introduced.
The amount of remuneration in respect of each service is
available on request.
BIIS holds a written appointment for the following product
producers (‘Underwriters’);
BIIS is tied to RSA Insurance Ireland DAC for the purpose
of selling Home Insurance and Car Insurance
BIIS is tied to Genworth Financial for the purpose of selling
Payment Protection Insurance
BIIS is an agent of AIG Europe Limited who are our sole
provider of Travel Insurance based on a limited analysis of
the market.
BIIS also holds an appointment for the following products
which are only available on a renewal basis to existing
customers: RSA Insurance Ireland DAC - Hospital Cash
Insurance and Personal Accident Insurance, AIG Europe
Limited - Hospital Cash Insurance and Stonebridge
International Insurance Limited - Accidental Death Insurance
Contact Details
New Century House
Mayor Street Lower
IFSC
Dublin 1
Telephone: 1890 604 604
Fax: (01) 611 3844
Page 1 of 2
BIIS’s policy is to avoid any conflict of interest when
providing business services to our clients. However in
the unlikely event that an unavoidable conflict of interest
arises BIIS will ensure that the client is treated fairly.
BIIS is a member of the Investor Compensation Scheme,
which provides certain remedies to eligible clients in the
event of default by BIIS. The main details of the operation
and conditions of the scheme are outlined separately
below.
BIIS may hold and use the information that a customer
has provided or that has been provided on their behalf
on computer file, in any dematerialised form or in written
hard copy and may pass the information to any company
within the Bank of Ireland Group or third parties for
administration, regulatory, customer care and service
purposes. This information will not be transmitted to any
other party other than in accordance with law and any
consent that a customer may have provided. Where
a customer transacts any business with a product
producer through BIIS then that business will not be
subject to these Terms of Business but will be conducted
instead in accordance with that other entity’s conditions
or Terms of Business.
BIIS may at its discretion record all or certain telephone
conversations including those held between a customer
and BIIS.
The customer’s responsibilities to BIIS include providing
BIIS with all necessary information and documentation
required to enable BIIS to provide its services. Any failure
by the customer to provide documentation or information
may result in BIIS being unable to provide advice or
transmit orders in respect of relevant products. BIIS
requires the customer to provide documentation and
information that is accurate and complete and BIIS will
rely on such documentation or information without any
obligation to verify or check it in any way.
In the event of default by customers in their obligations
to BIIS or the Underwriters, either may notify customers
of such default requesting action to remedy it to their
satisfaction. They will if necessary exercise their legal
rights to receive any payments due to them from clients
for business services provided by them.
Notwithstanding any general willingness to provide
business services, BIIS shall not be under any obligation
to enter into any particular transaction or to accept and
act in accordance with any instruction.
It is hereby agreed that BIIS shall not be liable for the
non-performance of any of its obligations by reason
of any cause beyond the control of BIIS, including any
breakdown or failure of transmission or communication
or computer facilities, postal or other strikes or similar
industrial action and the failure of any relevant agent or
intermediary. In no event will BIIS have any liability for
consequential or special damage, whether arising from
gross negligence, wilful default, fraud or otherwise.
If you have any complaint in relation to the business
services provided by BIIS you should outline the nature of
your complaint to us in writing. The complaint will be fully
investigated by us and a full response will be provided to
you. While our investigation of any complaint is ongoing
we will provide you with a regular written update. In the
event that you are dissatisfied with the outcome of a
complaint or if your complaint is not resolved within 40
business days you are entitled to refer your complaint to;
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The Financial Services Ombudsman’s Bureau,
3rd Floor, Lincoln House,
Lincoln Place, Dublin 2
Lo Call: 1890 88 20 90,
Tel: 01 662 0899,
Fax: 01 662 0890
Details of the Investor Compensation Scheme
1. The Investor Compensation Act 1998, as amended
(‘Act’) provides for the establishment of a compensation
scheme and the payment, in certain circumstances,
of compensation to certain clients (known as eligible
investors) of authorised investment firms, as defined in
that Act.
2. BIIS is a member of that compensation scheme.
3. Compensation may be payable where money or
investment instruments owed or belonging to clients
and held, or in the case of investment instruments,
administered or managed by BIIS, cannot be returned
to those clients for the time being and there is no
reasonably foreseeable opportunity of BIIS being able to
do so.
4. A right to compensation will arise only:
a) If the client is an eligible investor as defined in the
Act.
b) If it transpires that BIIS is not in a position to return
client money or investment instruments owed or
belonging to clients of BIIS and;
c) To the extent that the client’s loss is recognised for
the purposes of the Act
5. Where an entitlement to compensation is established,
the compensation payable will be the lesser of:
a) 90 per cent of the amount of the client’s net loss as
recognised for the purposes of the Act.
or
b) Compensation of up to E20,000
Receipt of these Terms of Business constitutes your
acceptance of them. These Terms of Business will be
governed by the laws of Ireland which shall be deemed
to be the proper law and govern all transactions or
proceedings in or concerning these Terms of Business.
The Courts of Ireland shall have jurisdiction to hear any
proceedings.
Full Registered Address
Bank of Ireland Insurance Services Limited
40 Mespil Road,
Dublin 4
Registered in Ireland No 137880
The effective date of these Terms of Business is July 2013
and they will apply until further notice.
Terms of Business of RSA Insurance Ireland DAC
Our Status
RSA is a registered business name of RSA Insurance Ireland DAC.
RSA Insurance Ireland DAC is a designated activity company limited by shares registered in Ireland
under number 148094 with registered office at RSA House, Dundrum Town Centre, Sandyford Road,
Dundrum, Dublin 16, D16 FC92. Telephone Number: (01) 290 1000.
RSA Insurance Ireland DAC is a Non-Life Insurance Undertaking authorised by the Central Bank of
Ireland under the European Communities (Non-Life Insurance) Regulations 1994 to carry on Non-Life
Insurance Business.
RSA Insurance Ireland DAC is regulated by the Central Bank of Ireland. RSA is subject to the Central
Bank’s Codes of Conduct which offer protection to consumers. These are the Consumer Protection
Code and the Minimum Competency Code. These codes can be found on the Central Bank’s website
www.centralbank.ie.
RSA Insurance Ireland DAC is part of RSA Insurance Group plc.
Our Services
RSA provide insurance contracts, underwriting and risk management services for all the primary classes
of non-life insurance
Cooling-Off Period / Right To Withdraw
RSA policyholders who are consumers for the purposes of the European Communities (Distance
Marketing of Consumer Financial Services) Regulations 2004 have the right to cancel their policy as set
out in these Regulations. This means that a consumer may cancel their policy within 14 days of (a) the
day when the contract is entered into or (b) the day on which the consumer is given the contractual
terms and conditions of the policy whichever is the later. In this situation RSA shall refund all money
paid although RSA reserve the right to impose a charge in respect of services supplied.
Period of Insurance/Cancellation
RS/FAC8111 (09/16)
Unless instructions to cancel are received the period of insurance in respect of any policy held with
RSA will be the period specified by RSA in the Policy Schedule / Renewal notice.
Charges/Default
Customers entering into a contract of insurance with RSA will be charged an annual premium based
on assessment and rating of the insurance risk and exposure. Please note that non-life insurance
premiums are subject to a Government levy.
In some circumstances RSA may offer the facility of paying the annual insurance premium by instalment.
Where this facility is available, a charge for payment by instalment may apply up to a maximum of 8%
of the premium due.
Please note that the charge for payment by instalment is subject to change.
In the event of default by the customer (premium payment or non-disclosure of facts) RSA reserves
the right, with notice to the customer, to withdraw insurance and cancel the policy immediately.
Conflict of Interest It is our policy to avoid any conflict of interest when providing business services to our clients. If an
unavoidable conflict arises we will advise you of this in writing before providing any business service.
The RSA Conflicts of Interests Policy recognises the importance of identifying any potential conflicts of
interest at the earliest stage. RSA promotes this Policy and monitors our business activities to ensure
adherence to the Policy.
In the event that you have a complaint in connection with a perceived conflict of interest, you may avail
of the Customer Complaints Procedure set out below.
Customer Complaints Procedure
We are committed to providing our customers with a high standard of service at all times. If you have
a complaint in connection with company service, the details of your policy, perceived conflict of interest
or treatment of a claim please contact your Insurance Broker or our Customer Service team at;
RSA Insurance Ireland DAC
RSA House
Dundrum Town Centre
Sandyford Road
Dublin 16
D16 FC92.
Telephone: 1890 290 100 Outside Ireland: 00353 1 290 1000
Email: [email protected]
In the event of your complaint not being resolved to your satisfaction you may contact The Insurance
Information Service, Insurance Ireland, Insurance Centre, 5 Harbourmaster Place, IFSC, Dublin 1, DO1
E7E8. Telephone (01) 676 1820 or the Financial Services Ombudsman’s Bureau, 3rd Floor, Lincoln
House, Lincoln Place, Dublin 2, D02 VH29. Telephone 1890 882 090 or (01) 662 0899.
Contract Law
The parties to a contract of insurance covering a risk situated in the Republic of Ireland are permitted
to choose the law applicable to the contract. This insurance contract will be governed by Irish Law.
Communications between you and us about this policy will be in English.
The insurer that you have entered into a contract with is RSA Insurance Ireland DAC.
Compensation
Please note that in the event of RSA Insurance Ireland being unable to pay a claim you may be entitled
to compensation from the Insurance Compensation Fund in Ireland.
Data Protection
RSA Insurance Ireland DAC recognise that protecting personal information including sensitive personal
information, is very important and we recognise that you have an interest in how we collect, use and
share such information.
Please read the following carefully as it contains important information relating to the information that
you give us or has been provided to us on your behalf. If you provide information relating to anyone
other than yourself, you are responsible for obtaining their consent to the use of their data in the
manner outlined below.
What Does RSA do with Your Personal Data
Information you provide will be used by RSA for the purposes of processing your application and
administering your insurance policy. RSA may need to collect sensitive data relating to you (such as
medical or health records or convictions) in order to process your application and/or any claim made.
All information supplied by you will be treated in confidence by RSA and will not be disclosed to any
third parties except (a) to our agents, sub-contractors and re-insurers (b) to third parties involved in the
assessment, administration or investigation of a claim, (c) where your consent has been received or (d)
where permitted by law. In order to provide you with products and services this information will be held
in the data systems of RSA or our agents or subcontractors.
RSA may pass your information to other companies for processing on its behalf. Some of these companies
may be based outside the EEA, but in all cases RSA will ensure that its transfers of data are lawful and that
your information is kept securely and only used for the purposes for which it was provided.
Calls to RSA may be recorded for quality assurance or verification purposes.
Fraud Prevention, Detection & Claims History
In order to prevent and detect fraud and the non-disclosure of relevant information RSA may at any time:
•
•
Share information about you with companies within the RSA Insurance Group, other organisations outside the RSA Insurance Group including where applicable private investigators and public bodies including An Garda Síochána;
Check and / or file your details with fraud prevention agencies and databases, and if you give us false or inaccurate information and we suspect fraud, we will record this.
RSA may also search these agencies and databases to:
• Help make decisions about the provision and administration of insurance and related services for you;
• Trace debtors or beneficiaries, recover debt, prevent fraud and to manage your insurance policies with RSA;
• Check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity;
• Undertake credit searches and additional fraud searches.
Insurance Link Database
Information about claims (whether by our customers or third-parties) made under policies that we
provide is collected by us when a claim is made and is placed on an insurance industry database of claims
known as Insurance Link. This information may be shared with other insurance companies, self insurers
or statutory authorities. This information includes the claimant’s name, address and date of birth and the
type of injury or loss suffered.
Insurance companies share claims data:
a) to ensure that more than one claim cannot be made for the same personal injury or property damage
b) to check that claims information matches what was provided when insurance cover was taken out
c) when required, to act as a basis for investigating claims when our recorded information is incorrect or
when we suspect that insurance fraud is being attempted.
The purpose of Insurance Link is to help us identify incorrect information and fraudulent claims and,
therefore, to protect customers. RSA also reserve the right to use Insurance Link information at
underwriting stage. More information about Insurance Link can be found at www.inslink.ie
Guidelines for sharing your information with other insurance companies, self-insuring organisations or
statutory authorities are contained in the Data Protection Commissioner’s Code of Practice on Data
Protection for the Insurance Sector which is available at www.dataprotection.ie.
Under the Data Protection Acts 1988 and 2003 you have a right to know what information about you
and your previous claims is held on Insurance Link. If you wish to exercise this right, then please contact
us at the address below.
How to contact us
On payment of a small fee you are entitled to receive a copy of the information we hold about you and
to seek rectification of any inaccurate data. If you have any questions, or you would like to find out more
about this notice you can write to the Data Protection Officer, RSA Insurance Ireland DAC, Dundrum
Town Centre, Sandyford Road, Dundrum, Dublin 16, D16 FC92.
Effective Date: 1st of September 2016
RS/CC8163 (09/16)