SIM
Chapter Leader’s Meeting
October 3, 2010
North Tower - M1/Dogwood A
8:00 AM
Chapter Leader’s Meeting Agenda
Time
8:00 AM
8:30 AM
8:45 AM
10:15 AM
10:45 AM
11:00 AM
11:15 AM
Item
Breakfast
Welcome to Chapter Leaders Meeting
Summit Reports
Management Council Reports
State of the Society
Service Catalog Development
Chapter Leaders Open Forum
11:50 AM
Closing Remarks
3 October 2010
SIM Chapter Leader’s Meeting
Facilitator
Pat Coffey
Wendell Jones
Wendell Jones
Wendell Jones
Jim Murphy/Wendell Jones
Kristin Valters
Rick Pride
Eric Gorham
Pat Coffey
Page ‹#›
Summit Initiatives and Management Council
Programs
Summit Initiative Reports
•
•
•
•
Members in Transition
Social Media
Partners Program
Knowledge Management
Jana Markowitz
Kevin More
Sanjog Aul
Walt Weir/Jim Murphy
Management Council Reports
•
•
•
•
•
•
•
Membership and New Chapters
SIMposium Updates
RLF
APC
Marketing
Academic Affairs
Finance, Operations and SIMnet
3 October 2010
SIM Chapter Leader’s Meeting
Pat Randall
Karl Wachs
Kevin Ryan
Madeline Weiss
Judy Artche-Carr
Mary Sumner
Jim Murphy
Page ‹#›
Welcome to the
SIM Chapter Leader’s Meeting
SIMposium 2010
Pat Coffey
SIM Strategic Direction
To be recognized as the community most preferred by IT leaders
for delivering vital knowledge that creates business value
& enables personal development.
Vision
Value
Proposition
Professional
Advocacy
Improve the public
image of our industry by
advocating for the CIO
professional
Key
Strategies
Knowledge Sharing
Personal Development
To provide the preferred
environment for facilitating
a culture of giving and
receiving rich intellectual
capital
To provide vehicles where IT
leaders can build networks to
learn more about themselves,
develop new skills/capabilities,
test/practice these new skills in
a safe environment, and
promote their career to achieve
higher satisfaction
• Structure and provide focused networking and knowledge-sharing opportunities for IT leaders.
• Develop and deliver actionable executive-level information on IT and its use to drive business value.
• Be an active advocate for IT issues critical to sustaining a vigorous information technology profession
that can meet business demands.
• Deliver the premier capabilities and services for the personal development and support of IT leaders.
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
SIM 2010 Goals
• Improve Chapter Services and Support
• Stabilize Finances and Operations
• Implement New Organizational Structure
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
2010 Accomplishments
• Hosted 2010 Chapter Summit
• Membership and chapter growth
• Examined operations to ensure SIM’s solid financial
foundation
• Strong year for SIM Programs APC and RLF
• Launched new SIMnet web platform
• Completed implementation of new governance
model
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Most importantly…THANK YOU!
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Summit Initiatives Reports
•
•
•
•
Members in Transition
Social Media
Partners Program
Knowledge Management
Jana Markowitz
Kevin More
Sanjog Aul
Jim Murphy for Walt Weir
Members in Transition (MIT)
Initiative
Susan Caldwell
MIT Team and Process
• Objective: To effectively address the needs of members-intransition locally, regionally and nationally.
• Leaders from all over the country volunteered to share their
chapter programs, including:
–
–
–
–
–
Stacey Alexander, Denver
-- Jeff Skulsky, NJ
Susan Caldwell, Memphis
-- Mario Stassi, NJ
Susan Goss, Seattle
-- Michael Szot, NJ
Jana Markowitz, Memphis -- Joe Tait, Philadelphia
Marsha Williams, Denver
• The team conducted conference calls, shared information,
established goals, and scheduled deliverables.
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Summary of Current Programs
• Several Northeastern chapters established a program to
assist members through Yahoo Groups, weekly moderated
conference calls and webinars.
• The Memphis chapter provided individual coaching and
instructor-led training in a series of classes with “homework”
and follow-up sessions
• Denver recruited new members – offering networking and
job-leads as an incentive to join SIM.
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
MIT Deliverables
• The national “MIT program in a box” consists of:
– A PowerPoint overview showing “how to” and providing optional
program elements
– A Word document explaining “how to”
– A PDF with references – websites, books, search firms and SIM
members who are Recruiters to help
the member in transition
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
MIT Next Steps
• In the next phase the team plans to:
– Share the Northeast’s conference calls and Yahoo
Groups across all chapters with rotating responsibility for moderating
– Offer training not available in some chapters to all SIM members (e.g.,
training on body language, behavioral interviewing and other topics
helpful to job seekers)
– Expand and maintain reference materials so that every member can
have access
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Social Media
Initiative
Kevin More
Summit Update – Social Media
16
Background and Progress
• Leverage Social Media for the promotion of SIM programs and
provide value to our membership
• Social Media Team Established 6/2010
Kevin More, Boston / Peter Vogel, Dallas Fort-Worth Co-Leads)
14 Team Members
• Closely aligned with Marketing Team (playbooks, collaboration
opportunities, redundancies etc.)
• Marketing Team (External) v. Social Media Team (Internal)
• Benchmark SIM Social Media initiatives (completed 9/2010)
• Social Media Survey and Analysis (completed 9/2010)
• Next Team Meeting - Face to Face at SIMposium
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Social Network Survey Response
• Survey sent to 3,253 members on July 6, 2010
• 475 responses from chapters including:
Alabama
Arizona
Atlanta
Boston
Capital Area
Central California
Central Connecticut
Central Florida
Charlotte Region
Chicago
Colorado
Dallas/Fort Worth
Detroit
Fairfield/Westchester
Houston
Indianapolis
Member at Large
Memphis
Minnesota
New Jersey
New York Metro
Northeast Ohio
Philadelphia
Portland
Research Triangle Park
San Francisco Bay Area
Seattle
South Florida
Southern California
St. Louis
Wisconsin
3 October 2010
SIM Chapter Leader’s Meeting
17
Page ‹#›
What do you find is the most significant barrier to
using social media technologies?
0.8%
10.1%
Limited Value
19.8%
0.6%
No Value
Privacy Concerns
31.2%
Too Time Consuming
No Answer
37.5%
Steep Learning Curve
OBSERVATIONS
• Privacy, Time Consumed, and overall Limited Value are the primary
reasons SIM members are not more aggressive in adopting social
media.
TAKEAWAYS
• SIM social media strategy should be clear on specific value provided.
• SIM social media strategy should be conservative in securing
information identifiable to a particular SIM member.
• “Push” technology should be investigated to minimize time spent by
members to realize value provided.
3 October 2010
SIM Chapter Leader’s Meeting
18
Page ‹#›
Does your employer have a Social Media policy that
blocks Internet access to certain Social Media sites?
12.4%
5.9%
37.1%
Yes
No
No Answer
No Policy
44.6%
OBSERVATIONS
• Approx 37% of SIM member companies block social media platforms.
• Approx 45% do not block social media platforms.
• Approx 12% do not have a policy but are likely to in the future. This will
increase the number of SIM member companies that block social media.
TAKEAWAYS
• If we are to communicate with SIM members during working hours, both
traditional and social media strategies will need be implemented.
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Takeaway Summary
• A meaningful number of SIM members could benefit from SIM leveraging
social networks.
• There are also a meaningful number of SIM members who are still better
served using traditional communication methods (unless they are willing to
change their behavior)
• LinkedIn should be our initial focus for leveraging social networks for SIM.
• Facebook and Twitter should also be explored as increased adoption is
likely.
• Facilitating networking among SIM members is the highest-impact current
opportunity.
• Other benefits should also be considered as approx 30% of SIM members
are also using social media for other reasons.
• SIM social media strategy should be clear on specific value provided.
• SIM social media strategy should be conservative in securing information
identifiable to a particular SIM member.
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Recommendations
• Document a value-proposition statement to clarify Social
Media goals.
• Should be integrated with existing Marketing goals.
• Should supplement existing Marketing goals.
• Does not replace existing non-Social Media activity such as newsletters,
e-mail blasts, etc…
• Create multi-tier implementation approach starting with
LinkedIn and Facebook to support the value proposition
•
•
•
•
•
Let’s go where the users already are, and let’s not re-invent the wheel.
Most users are already on one of these two platforms.
Both platforms offer some types of security.
Both platforms offer push of information to users.
Both platforms offer strong networking capability.
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Recommendations
• Begin exploring Twitter and BLOGs for early adopters from
SIM membership.
• Create “playbook” for use by Local SIM Chapters in
implementing Social Media Strategies that align and benefit
from SIM National activities.
• Be clear at all times about how security of
information/membership will be maintained.
• Leverage/Integrate YourMembership platform wherever
possible.
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Next Steps for 2010
• Continue to Grow SIM – Connect LinkedIn Group
• Continue to evaluate existing yourmembership.com
capabilities/gaps and website content - maximize platform
• Oct - Draft organizational strategy and value proposition
statement to include privacy/security, alignment with
marketing activities, coordination of all SM tools and on-line
initiatives
• Oct - Communicate Survey Results to SIM Membership
(vehicle TBD)
• Dec - Create “playbook” for use by Local SIM Chapters in
implementing Social Media Strategies that align and benefit
from SIM National activities.
3 October 2010
SIM Chapter Leader’s Meeting
23
Page ‹#›
Partners Program
Redesign
Sanjog Aul
Partner Program Summit Update
Partner Program
• Strategy to revamp partner program as follows:
25
– Complete feedback collection from Existing/Prospective
Partners regarding current and desired program makeup.
Target date: September 30, 2010
– Complete feedback collection from SIM Chapter Leaders
regarding current and desired program makeup referring
current/prospective partner feedback. Target Date:
October 15, 2010
– Present draft of the new Program – October 31, 2010
– Rollout final program post board approval – Nov 15, 2010
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Knowledge Management
Initiative
Jim Murphy for Walt Weir
Knowledge Management Vision
The most important and powerful assets of the SIM
organization are the –
Wisdom, experience and practical knowledge of SIM members.
Our vision is to develop the Knowledge Management
component of the SIMnet environment and website
into both:
• A value-added benefit for SIM members with a store of information about
topics important to our chapters and members, and
• A revenue-generating tool
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Knowledge Management Vision
We are planning to build a Knowledge Management capability into SIMnet
to store information about various topics and points of view important to
our chapters and members. For example:
• Speakers Bureau
• Vendor partnerships that SIM has
– A listing of successful presenters and their
in place
topics with grades from SIM members
– A checklist of things to do when inviting a
speaker
• SIM consultants
– A listing of those members that would be
willing to provide consulting services and
also their area of expertise
• Major SIM initiatives
– A listing of what those initiatives are and
who is leading them?
• SIM research activities
– Listing of what those research activities are
and who is leading them?
3 October 2010
– How to develop vendor relationships
– Identification of potential discounts
– inside vendor news
• SIM members in the news
– Listing of SIM members with specific
skills or areas of interest that are willing
to share their knowledge with other
members
– Members that are willing to consult
• Latest technical trends
• SIM Best Practices for solving
common problems
SIM Chapter Leader’s Meeting
Page ‹#›
To move KM forward
Next Steps:
• Continued development of the overall SIMnet policy in this area
– What is considered allowable content on the site?
– Who in SIM can submit what to the site?
– What is the process chapters and members will use to submit information to be
placed on the site?
– Determine appropriate policy / guidelines for dealing with intellectual property
rights, security etc..
– Site design and technical structure
– Determining necessary budget for web development services
• Web Designer for making the necessary changes
• Web development – actual coding
• Server technology – performance, any server-side scripting and any potential database
issues associated with expanding the site
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
To move KM forward
Next Steps (continued):
• Assuming interest and willingness to participate
– Develop the budget to begin website design and development.
– Work with the Management Council and SIM Chapters to make sure we are inclusive
and addressing the right issues to build correctly
– Knowledge Management team would continue to assist in the development of the
design and further actions.
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Knowledge Management Team Contributors
KM team contributors:
•
•
•
•
•
•
•
•
Walt Weir, Chair, [email protected]
Jim Murphy, [email protected]
Sanjog Aul, [email protected]
Dick Vandenberg, [email protected]
Dennis Daniel, [email protected]
Ed Trainor, [email protected]
Stacey Alexander, [email protected];
Tim Crawford, [email protected]
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
State of the Society
Wendell Jones
State of the Society—2010 Results
•
•
•
•
•
•
SIM on track to achieve 2010 goals.
Financial results for 2010 better than anticipated
New SIM organizational structure working.
Integration across programs is better.
Summit teams showing creativity and making progress.
New SIMposium company looks promising to take the event
to new levels of excellence.
• Greater understanding of what Smith Bucklin does for SIM,
how they do it, how we are charged, and what we can do to
improve performance and cost.
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
State of the Society—2010 Remaining Challenges
Before the end of 2010, we need to:
•
•
•
•
•
Implement a performance-based model with Smith Bucklin.
Re-compete Smith Bucklin contract or negotiate contract with new provider.
Increase comfort level of SIMnet (Your Membership) users.
Increase membership retention and new memberships.
Design a viable Partner program attractive to the companies and the
chapters.
• Implement and facilitate use of KM, SM, MIT and other capabilities
developed by Summit teams.
• Launch 2011 SIMposium planning, publicity and teams.
• Develop 2011 strategy, goals and budget
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Management Council Reports
•
•
•
•
•
•
•
Membership and New Chapters
SIMposium Updates
RLF
APC
Marketing
Academic Affairs
Finance, Operations and SIMnet
Pat Randall
Karl Wachs
Kevin Ryan
Madeline Weiss
Judy Arteche-Carr
Mary Sumner
Jim Murphy
Membership and New Chapters
Pat Randall
Current Membership
•
•
•
•
•
3,140 members; 79 members joined/renewed in August
7% off from same time last year
88% of 2009 year-end membership total
National Membership Campaign started September 29th
Membership Campaign expected to increase membership.
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Membership Leaders
• 10 Chapters have exceeded or matched their 2009 End of
Year totals, as of mid-September:
Detroit
Portland
Indianapolis
Central California
Philadelphia
Northeast Ohio
Atlanta
Arizona
Minnesota
Seattle
• Atlanta moving from Medium to Large Chapter
• Central California leads with percentage of growth at 65%
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
New Chapter Growth Initiatives
• Two new Chapters added in 2010: Charlotte and Nashville
• New Chapters in various stages of startup:
Tampa
San Antonio
Jacksonville, FL
Shanghai
3 October 2010
Las Vegas
Kansas City
Pittsburgh
Singapore
SIM Chapter Leader’s Meeting
Page ‹#›
Summit Initiatives – Membership
• Create a Value Proposition
• Create a Membership On-boarding and Orientation
Template
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
SIMposium Update
Karl Wachs
SIMposium 2010 at a Glance
• Revenue almost
back to normal
• Only ~7% of SIM
membership
participating; not
much different from
previous years
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
SIMposium 2011 - Where we are today
• First class venue
• Low cost
• 13 months to go
• On track for
successful event
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Next Steps for SIMposium
44
• Project is tracking
• Must complete the
team
• Continue interaction
with sponsors to
secure 2011
sponsorship
• Balance sponsor
interest with “from IT
for IT”
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
RLF Update
Kevin Ryan
RLF Update
• Exceeding attendance goals.
• On track for exceeding budgeted margin goal and
SIM contribution.
• Tracking closely to budget in all forums
• Meeting all key program goals.
• Efforts are underway to develop new Forums in SE.
• Sales underway for 2011:
– 10 enrollments received by 9/24/2010
– A smaller CIGNA In-house RLF is positive at this time
– Potential of 2 other In-RLF being explored
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
APC
Madeline Weiss
Advanced Practices Council
• APC Creates Value for its Members by:
– Delivering relevant expertise to improve the current and
future performance of CIOs
– Enabling CIOs to interact with other CIOs in a secure and
trusting environment
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Advanced Practices Council
• Key Accomplishments in 2010
– Will meet or exceed membership goal
– Continue to receive excellent feedback from APC members and guests
for our research and program
– Conducted two webinars (SaaS and social media) for potential APC
members
– Made several APC reports available to SIM members (Energy
Informatics, How Do CIOs Measure and Communicate IT
Performance?)
– Set up online store to sell APC reports to non-SIM members
– Made presentations at SIM chapter meetings and CIO Forums
– Continued APC Forum column in MISQE
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Advanced Practices Council
• APC Future Directions
– Continue to sponsor leading-edge research and exceed
member expectations
– Build working collaborations with other institutions and
programs (IMD, Singapore institute, The Center for CIO
Leadership) to increase the value APC members derive
from their membership
– Continue to hold webinars and give talks to spread the
word about the value of APC membership and share the
content
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Advanced Practices Council
• Key Challenges and Opportunities
– Gaining new members in tight economy (limited funds for
marketing and PR; flat or shrinking CIO budgets)
– Developing partnerships through which we can broaden
our reach to potential members
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Marketing
Judy Arteche-Carr
Marketing Summit Update
Marketing
• Marketing Playbooks
– Implemented a wiki site for playbooks http://simi-playbooks.wikispaces.com with initial content on marketing RLF,
transitioning the chapter marketing role to new leaders, and gaining recognition for philanthropic activities.
Communicated via SIM News Extra Sept issue.
– Marketing Resources page available on the all members page on the Web site. Includes email marketing tips,
customizable Chapter templates, newsletter samples, and much more.
– Team: Mark Hoekstra (Minnesota), Ed Galloway (RTC)/ Members: Jim Tosone (NY), Kevin More & Michael Brooks
(Boston), Bob Boshka (Fairfield Westchester). New members are welcome.
•
SIM Brand
– PR/publicity: SIM has been mentioned in the media 26 times this year; expecting an additional 15 releases for the 3rd Qtr.
All media hits are posted on SIMnet under SIM in the News. Topics include APC Energy Informatics report, RLF and RLF
book list, 2009 IT Trend Survey results, SIM Working Groups, and SIM Chapters.
– Developed and sent out the Brand Audit Survey; approx 450 responses; will be presented in Atlanta.
– Team: Judy Arteche-Carr NY)/ Members: Kevin Sauer (Arizona), John Pierce (Portland), Peter Shay (FW). Includes input
from Core Marketing Committee and Chapter Marketing Leaders.
•
Next Steps
– Target to complete playbooks: Wikipedia/Social Media, LinkedIn, Events - by Dec 2010
– Present and publish Brand Audit Survey. Results will be used to define strategy and implementation – to be discussed at
the Nov 18th Marketing Call.
– Next marketing Call: Sept 28th; Face to face meeting @SIMposium, Atlanta on Oct 4th, 3-4 pm Pecan Room
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Marketing Highlights – 2H 2010
Marketing
• Other 3rd Qtr Highlights
– Excellent marketing support from a new Smith Bucklin team: Marcie Valero and Ande
Leslie
– Distributed 2 issues of SIM News Extra and one issue of SIM News
– Initiated marketing alliance talks with CIOzone.com, Outsourcing Institute, and CSC and
CIO Center for Leadership.
– Worked with SIM Marketing, Tech Image, PEM and Atlanta President on PR/Publicity for
SIM and SIMposium resulting in at least 10 media hits and additional press live coverage
at SIMposium
– Finalized press kits for SIMposium
• 4th Quarter Plans
– SIMposium Activity: Marketing Committee Face to face meeting @SIMposium, Atlanta
on Oct 4th, 3-4 pm Pecan Room
– Last Marketing Call in Nov to discuss 2011 Plans and Budgets, Playbooks and Branding;
Teams and Committees roles and responsibilities and succession planning.
– Finalize marketing alliance/partner talks
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Academic Affairs
Mary Sumner
Academic Program Update
• SIM Academic Workshop: December 11, 2010 at ICIS 2010 in St. Louis
– Topic: New Leadership Roles for a Digital World
– Program Chairs:
Omar El Sawy, USC, Elena Karahana, University of Georgia, Varun Grover, Clemson
– Location: Hyatt Regency St. Louis at the Arch
– CIO program at ICIS 2010: http://icis2010.aisnet.org
• SIMposium: Presenting MISQE Research: “Leveraging Collaboration
Technologies to Build a Knowledge-Sharing Culture at HP Analytics,” Rohit
Nishant and Sameer Agarwal
• SIM Academic Virtual Team: Identifying SIM initiatives and partnerships
which will increase academic participation in SIM
• MISQE: Improving the relevance of research contributing to practice
• Increasing the # of SIM academic institutional members
• SIM Annual Survey—re-inventing the survey to generate research
opportunities
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Finance, Operations and SIMnet
Jim Murphy
YTD Financial Update
Numbers in $000s
Current Month
Description
Year-to-Date
Actual
Budget
Variance
Actual
Budget
Variance
Budget
(71)
(95)
24
632
490
142
201
0
0
0
0
0
0
0
(2)
15
(17)
49
105
(56)
84
(10)
(11)
1
360
296
64
122
(83)
(91)
8
1,041
891
150
407
SIM DIRECT CHAPTER/MEMBER SUPPORT
(11)
(27)
16
245
214
31
73
SIM INDIRECT CHAPTER/MEMBER SUPPORT
(20)
(32)
12
(112)
(129)
17
(169)
(8)
(14)
6
(154)
(185)
31
(278)
(122)
(164)
42
1,020
791
229
33
2
1
1
3
2
1
4
(7)
0
(7)
5
0
5
0
Total Investments
(5)
1
(6)
8
2
6
4
Total Contribution (Deficit)
(127)
(163)
36
1,028
793
235
37
Net Operating Contribution (Deficit):
2010 LDI
2010 SIMPOSIUM
PARTNER PROGRAM
ADV PRACTICES COUNCIL
SUBTOTAL
SIM TRANSITION
Total Operating Contribution (Deficit)
Non-Operating:
Interest Income/(Fees)
Unrealized/Realized Gain/(Loss)
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
YE Forecast Summary
Annual
Budget
Description
YE
Forecast
Var - $
Var - %
Revenue:
SIM - Revenue
2,472,073
2,450,274
(21,799)
-1%
12,000
12,000
0
0%
2,484,073
2,462,274
(21,799)
-1%
2,161,681
2,079,643
(82,038)
-4%
8,000
8,000
0
0%
277,952
273,597
(4,355)
-2%
Total Expenses
2,447,633
2,361,240
(86,393)
-4%
Net Income (Loss)
36,440
101,034
64,594
177%
990 - INVESTMENTS - Revenue
Total Revenue
Expenses:
SIM - Expenses
990 - INVESTMENTS - Expenses
999 - TRANSITION - Expenses
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Operations and Finance
• Operations and Finance
– Moving toward performance-based Service Delivery and away from
Staff resource allocation model
• Requires cultural change for both SIM and SmithBucklin
• Requires more discipline and control
– Capturing current Service Descriptions and Service Expectations
– Tracking all Service Requests for SIM Chapters, Members, and Leaders
•
•
•
•
Reviewed weekly to ensure service expectations are met
Identifies developing trends
Captures level of effort to meet demand
Escalation process to ensure timely resolution
– Evaluating resource use as part of budget review and evaluation
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
SIMnet - Training / Service Requests / Idea Submission
Issue
Action
• Chapters need to be confident and
knowledgeable in the use of
SIMnet.org to support Chapter
functions, activities, and events.
• More SIMnet training opportunities
required, especially for new chapter
board members
• Additional training is being provided on request,
and twice monthly for the next six months
• SIMnet Training “Show Me” sessions will be
available after the Chapter Leaders Meeting on
Sunday and at the SIM Information Booth
Monday
• Currently scheduled SIMnet training dates and
times include the second & fourth Wednesdays
of the month at 10am and 4pm respectively
–
–
–
–
• We are listening to suggestions for
Service Requests and have submitted
Ideas to YourMembership (YM)
3 October 2010
September 22
October 13, 27
November 10, 23 (Tuesday)
December 8, 22
• SIMnet operations is providing a guide to
address the more common uses by Chapters as a
ready reference by new users to SIMnet.org
• SIM is allowed to have 5 “Idea” submissions in
the queue with YourMembership at one time.
SIM Chapter Leader’s Meeting
Page ‹#›
SIM Service Catalog Development
Association Partner Evaluation and
Selection
Jim Murphy
and
Wendell Jones
What have we accomplished
•
•
1 year ago the Board heard loud and clear that there was a need to improve
price/performance of our association management provider and the need to improve the
level of service to our Chapters
Since 1 May, following the establishment of a Chief Executive and Management Council,
our focus has yielded the following improvements:
–
–
–
–
–
–
–
–
–
Stringent budget execution resulting in potential end surplus for SIM approaching $200K
Definition of services and service expectations from Chapters and Program Leaders
Identification of scope for future services
Outsourced SIMnet.org to gain savings and new service capabilities
Outsourced Event Management for SIMposium 2011 following competitive RFP process to new
Service Provider
Required Service Provider to move to a performance-based outcomes model vice traditional FTE
model
Caused a further Budget refinement for 2011 planning purposes comparable to 2010
We now know with more certainty the elements necessary to successfully compete these Services
for next year
We have created the basis for completing the Service Catalog which allow Chapters and Programs to
understand what the Service is, what to expect, how much it costs, and how to order.
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
What we have learned since May 1st
• We learned that we didn’t initially have a complete understanding of the
depth and breadth of services provided to SIM by our association
management provider
• We needed to define services before we could properly develop an RFP
• We are following a deliberate competitive outsourcing process, but there
are risks, and we are planning to mitigate those potential risks
• We continue to confirm and revise our Service Requirements and
Expectations as we get feedback from Chapter and Program Leaders
• The options, their issues and risks are being addressed with the Board in
Executive Session
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
What are SIM’s Service Descriptions
As part of our preparations for competing our Association Services agreement for
2011, we have drafted Service Descriptions to reflect our ongoing Service
Requirements and Service Expectations.
•
Chapter and Member Support
–
–
–
–
•
•
–
–
–
–
Membership Administration
Chapter Administration
Working Group Support
Academic Community Support
Business Operations Support
– Board of Directors/MC Support
– Business Operations – mandatory
financial reporting, etc.
– Marketing & Communications
SIM Program Support
•
APC Program Support
RLF Program Support
Partner Program Support
Program Logistics Support
SIMnet and Back Office Support
Services
– SIMnet Business Process Support
– SIMnet Applications Management
Support
– Conferencing
These Service Descriptions are still being refined. Together with Service Pricing,
they will constitute SIM’s Service Catalogue
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
What is SIM’s Service Catalogue
• The Service Catalog includes Service Descriptions (Statements-of-Work)
that include:
–
–
–
–
–
Service Name
Overall Service Description Summary
Service Elements
Key Tasks, Roles and Responsibilities for each Service Element
Service Expectations
• The Service Catalog will describe service delivery and pricing for:
–
–
–
–
–
Core Chapter Service Support
Elective Chapter Services
SIM Program Service Support
New Program support – self sustaining / elective
SIMI infrastructure and required services
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
In Summary
• In summary, we:
– Have identified our Services portfolio
– Are changing the model from a resource based model to
service based model
– Will pay for services utilized and not just for head counts /
bodies
– Measure and hold them accountable for outcomes, with
fee reductions for failures to meet service expectations
3 October 2010
SIM Chapter Leader’s Meeting
Page ‹#›
Chapter Leader’s Open Forum
Kristin Valters
Rick Pride
Eric Gorham
Closing
Pat Coffey