Engagement Best Practices –
Case Study
Client: Energy Company
Number of Employees: 6,100
Health Advocate Products: Health Advocacy
Engagement Strategy: Home Mailing
Results:



Utilization increased from 300 interactions
per month to over 600
Utilization remained between 450-600 per
month for 6 months
Planning a second home mailing this year
Engagement Best Practices –
Case Study
Client: Insurance Company
Number of Employees: 4,200
Health Advocate Products: Health Advocacy
Engagement Strategy: Push Email to Employees
Results:



Utilization increased from 18 interactions
per month to over 40
Number of cases increased from 2 at the
beginning of the month before the email
was sent to 11 at the beginning of the
month after it was sent
Activity increased 4.5 percent the month
the email was distributed
Engagement Best Practices –
Case Study
Client: Real Estate Developer
Number of Employees: 1,690+
Health Advocate Products: Health Advocacy
Engagement Strategy: Home Mailing
Results:

Utilization increased from under
10 percent to 15 percent
Engagement Best Practices –
Case Study
Client: Government Organization
Number of Employees: 1,900+
Health Advocate Products: Health Advocacy
Challenge: When the Exchange opened up in 2014,
employees thought Health Advocate was no longer available,
causing utilization to fall below 10 percent
Engagement Strategy: Train-the-Trainers
and Health Fairs
Results:

Utilization increased to 19 percent
Engagement Best Practices –
Case Study
Client: Real Estate Company
Number of Employees: 2,350+
Health Advocate Products: Health Advocacy
Challenge: Low utilization – average 50 interactions/month
Engagement Strategy: Added Benefits Gateway
Results:
Significant increase in utilization and savings
 2015: 1,523 interactions –
$87,651 total savings
 2016: 5,489 interactions –
$394,062 total savings
Engagement Best Practices –
Case Study
Client: Legal Company
Number of Employees: 5,850
Health Advocate Products: Health Advocacy
Challenge: Low utilization – average 45 interactions/month
Engagement Strategy:
•
Added Benefits Gateway
•
Posters, HR Signatures
•
Key fobs distributed to all employees
Results:

Interactions increased and averaged over
400 per month
Engagement Best Practices –
Case Study
Client: Electronics Company
Number of Employees: 17,600
Health Advocate Products: Health Advocacy
Challenge: Low utilization – average between 160 and
225/month
Engagement Strategy:
•
Added Benefits Gateway
•
Home Mailing, Flyers, Posters
Results:

Interactions increased and averaged over
3,600 per month
Engagement Best Practices –
Case Study
Client: Furniture Company
Number of Employees: 3,270+
Health Advocate Products: Health Advocacy
Challenge: Low utilization – average 4 cases/month
Engagement Strategy:
•
Added Benefits Gateway and Employee Assistance
Program
•
Posters, HR Signatures
•
Key fobs distributed to all employees
Results:

Activity increased to over 60 cases the
first month