Reliance
Supplier Corrective Action
Process
1
Reliance – Corrective Action
•
The CAR process covers the investigation, and
elimination of the causes of nonconforming
product, during any point in the application
process, distribution, or installation. It provides a
tool to effectively manage the assignment,
timeliness, and history of the entire corrective
action process.
E-mail Notifications
•
Suppliers will automatically receive email notification informing
them of assigned (SCAR).
URL link provided
2
3
Logging Into Reliance
Click on the URL
link provided in
email
2. Enter your user name
and password.
3. Click Login
1.
E-mail Notifications
Once logged in, the SCAR will automatically open
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5
Problem Containment
Suppliers are required to fill out the Problem Containment section.
Suppliers needs to give a brief description of what containment
actions are going to be taken. Note: Do “not” include root cause
and corrective action in this section.
Suppliers may also add any necessary attachments.
Once finished, forward the document by clicking the
the toolbar at the top of the screen.
arrow on
Root Cause Section
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Upon approval of the containment by Rheem, the document will be
forwarded back to the suppliers to fill out this section of the SCAR.
Supplier must first select the problem category from the drop down
list.
Suppliers are required to give a description of the root cause(s) of the
problem described.
Once finished, click save button
and proceed to the next section.
Corrective Action Section
7
Suppliers are required to define a summary of what actions have been or
will be taken to address the root cause(s), including preventive actions.
Suppliers must first select a category from the drop down list.
Planned completion date must be included. This date s/b the date of
implementation of all stated actions.
Once finished, click save button
in the toolbar above.
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Submitting for Approval
To send the document forward to the next phase in the process:
1.
Click the
[Go To] action button on the application
toolbar. This will bring up a dialog box
9
Submitting for Approval
Click on the OK button.
10
Approving the SCAR
Rheem will be automatically notified via email upon suppliers
submittal of the SCAR for approval.
Upon review by Rheem, the SCAR will either be Approved
or Rejected (returned).
If Approved, the supplier will receive an automatic email
notification stating the following: The following SCAR has
been assigned you for IMPLEMENTATION. Please click the
link below to view the document.
Note: The supplier needs to save this email until such time that
the all actions have been implemented, at which point
they must open the SCAR and click on the arrow to
move forward to the final phase.
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If SCAR is Returned
Supplier will receive an automatic email notification similar to
the first notification requesting disposition (see slide 2). The
reason for return will be noted in the signature and comment
history.
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If SCAR is Returned
After receiving the returned SCAR, suppliers must review the
comments sent back by Rheem and make the necessary corrections
to the document.
Once the proper corrections have been made, suppliers must resubmit the SCAR again for approval (re. Slide 8 & 9)
Upon receipt, Rheem will review the revised SCAR, and supplier
will be notified automatically via e-mail notification upon approval.
Once approved, suppliers may view their SCAR documents in
Reliance as the following slide will show.
Viewing SCAR’s Historically
Suppliers can view their
SCAR’s historically. To
do so they must log in
Reliance via the website.
https://rheem.etq.com/reliance/reliance
Once logged in, to enter
the Corrective Action
application select the
module from the homepage.
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Viewing SCAR’s Historically
All Supplier SCAR’s are displayed and can
be opened individually by clicking on their
associated link.
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Document Toolbar
•
Cancel – This command is identical to the
action button. This button
closes the document without saving any changes.
•
Save & Close – This command is identical to the
action button. This
button saves the changes performed on the document then closes it.
•
Refresh – This command is identical to the
action button. Refreshes the
document while maintaining the information entered into the fields.
•
Save – This command is identical to the
action button. This button saves
the changes performed on the document.
•
Spell Check – This command is identical to the
action button. This button
launches the spell checker dialog.
•
Go To – This command is identical to the
action button. This button sends
the document to the next phase in the process of routing.
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