Being Respectful Even
Though You Don’t Feel
Respected
By R. Glenn Ray, PhD
What Do Respectful
People Do?
What did the most respectful
person you have known do?
Facilitative Leader Modes
Enabler of Change
Respectful Communicator
Developer of People and Teams
Master of Problem-Solving Tools
Manager of Conflict
Disrespect is created and grows during
periods of change and stress.
The Demographics
of Change
Words are arbitrary symbol systems with
no inherent meaning of their own.
The way we treat each other
feedsforward in future positive or
negative relationships.
It is more important how you interpret my
message than the message I intend to
send.
People act upon what they perceive the
message to be rather than the intention
of the message.
People act upon what they perceive the
message to be rather than the intention
of the message.
Metacommunication
A leader and his/her staff talking about
how they talk.
Stephen Covey
First seek to understand, and then seek
to be understood.
When you get information ask yourself,
“Who needs or wants this information?
Be Honest and Open
Don’t Play Power Games with your
communication.
Mastering Our Path to Action
Event
Story
Emotion
Action
Feedback Script

Positive

Constructive
Feedback Script
E
F
A
B
Event
Feelings about Event
desired future Actions
Business needs
Key Learnings
What did you learn today?