Position Description: Senior Applications Services Specialist
Position Number(s)
006485/006486/006487/006488
Manager’s Role Title
Application Services Stream Lead
Business Group
Business Services
Manager Once Removed
Business Application Services Lead
Level of Work
VI SA Water Hierarchy Level
Direct Report’s Role
Title(s)
1-3 in total of:
 Application Services Specialist
 Senior Application Specialists, and/or
 Application Specialist
1.1 Purpose (Unique value add)
Supervise the IT asset life cycle of a portfolio of IT Capability focused SA Water’s business IT application services from implementation through to
decommissioning to support the broader business. Through the “left hand” role on Capital Project(s), provide application technology leadership to achieve
stated project outcomes.
1.2 Objectives
The objectives (maximum 6) of this role are to:
 Supervise and lead an effective team that works collaboratively towards achieving service standards.
 Deliver required services within allocated Opex budgets. Act commercially with a focus on cost reduction in Opex and Capex.
 Application support model is defined and application related contracts are managed per the industry standards and agreed service level standards.
 Support and maintain in accordance with agreed standards, with each service monitored and reported.
 Manage demand and develop new ways to create business value with application services.
 Build/maintain a detailed understanding as necessary to support and maintain services and provide advice.
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Position Description: Senior Applications Services Specialist
SA Water
1.3 Shared Organisational Goals
As a member of the Business Services Group you are collectively accountable for delivering our goals and objectives.
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Position Description: Senior Applications Services Specialist
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Position Description: Senior Applications Services Specialist
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Position Description: Senior Applications Services Specialist
SA Water
1.4 Key Accountabilities
Select relevant objectives from section 1.3 of this PD: Our Strategy 2016-2024 (also available on the AquaNet) and add them to the table as key
accountabilities.
The key accountabilities (minimum 4 and maximum 6 including the mandatory ones), of this role are:
Key Accountabilities
Output/Measures
Mandatory accountability:
 Implement the direction set by the manager.
 Oversee the day to day work of the team.
Ensure the team works collaboratively toward
achieving their goals
 Allocate specific tasks to team members.
 Provide day to day decision making, feedback and problem solving.
 Actively contribute to creating a culture of service excellence.
Mandatory accountability:
Put safety above all else
Deliver required services within allocated Opex
budgets. Act commercially with a focus on cost
reduction in Opex and Capex
 Be aware of and apply roles and responsibilities in accordance with WHS Roles and Responsibilities Procedure.
 Take responsibility for the safety and wellbeing of yourself and others including your own fitness for work (e.g.
under the influence of drugs, alcohol and/or fatigue).
 Operate within Opex budget and work collaboratively with the BAS team to achieve Capitalisation targets.
 Provide Statement of Work estimate for each project as required by Documents Deliverables RACI, with
estimate accuracy within agreed tolerances.
 Extract optimal value from each software licence/maintenance agreement and support services agreement,
and leverage available budget to obtain optimal value for the business.
Service delivery
 Services are defined, service level standards are established, kept up to date, and met, for each supported
business IT application, service fulfilment is efficient and complies with all SA Water and IT policies,
procedures, and principles.
 Maintenance activities are planned and undertaken in accordance with Service Availability Standards and
Service/asset roadmaps, and comply with all SA Water and IT policies, procedures, and principles.
 Pre-defined Application Audits are planned and undertaken in accordance with Application Audit Schedule,
and are supported by documented guidelines, standards and work practices. Ensure the team works
collaboratively to fulfil audit request/requirements in agreed timeframes.
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Position Description: Senior Applications Services Specialist
SA Water
Key Accountabilities
Output/Measures
Application support model is defined and
application related contracts are managed per the
industry standards and agreed service level
standards
 Support model for all existing, upgraded and newly introduced IT business application is defined and meets SA
Water’s needs. Identify opportunities to standardise and re-use.
 Application support requirements are incorporated into each existing and to-be BAS managed application
support contract; contracts contain relevant and appropriate Key Performance Indicators, and contracts are
managed to deliver the expect benefits/outcomes for SA Water.
 Work inflow and fulfilment is managed in accordance with IT policy, processes and procedures, is consistent
with business prioritisation, achieves agreed service levels, output meets quality expectations, with work plans
and progress reported timely and accurately to stakeholders.
Manage demand and develop new ways to create
business value with application services
 Provision of specialist knowledge and skills to support delivery of IT program of work (capital and operational),
with resourcing levels optimised to meet demand while constrained by allocated budget.
 Manage the application lifecycle, ensuring that the application roadmap is consistent with IT strategy and
business unit plans through collaboration with business application owners, business SMEs/power users, and
IT Business Partners.
 Define, implement and adhere to efficient support processes to provide agility to business. Ensure asset
rationalisation occurs on an on-going basis including asset renewal, replacement and upgrade.
 Actively participate in designated governance bodies, such as DA, CRG, ITGC and project steering committees
as appropriate.
Build/maintain a detailed understanding as
necessary to support and maintain services and
provide advice
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 Define and maintain Service Availability and Performance Standards for each service. Optimise Service
Availability to meet defined standard.
 Produce regular performance and availability reporting for each service and distribute to stakeholders.
 Establish, maintain and adhere to controls, i.e. work practices, processes and procedures, to achieve Service
Availability and Performance Standards.
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Position Description: Senior Applications Services Specialist
SA Water
1.5 Behavioural Competencies
Uphold SA Water’s Values:
 Put safety above all else
 Act in the best interests of customer and the community
 Seek and apply better ways
 Respect our people
 Be trustworthy
Behavioural Competencies
Behavioural Expectations
Customer Focus
 Anticipates needs of customer and follows through.
 Makes decisions that take into account value for customer.
 Speaks up and identifies problems arising.
Collaborate for Success
 Works co-operatively with others to achieve the best outcomes.
 Maintains effective working relationships with others in the team and across the business.
 Treats people in an honest, courteous and respectful manner.
Self-Management
 Focuses on delivering services despite challenges.
 Presents ideas clearly and concisely.
 Is responsive to the changing needs of our customers and business by adapting to change.
Achieve Results
 Takes personal responsibility for mistakes and learns from them.
 Looks for ways to continually improve and finds better ways.
 Focuses on achieving outcomes using good judgement and quick decisions that lead to business success.
Safety Culture
 Puts safety first when making decisions.
 Adheres to safety processes and procedures and reports when things are ‘not right’.
 Openly communicates ways of improving safety.
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Position Description: Senior Applications Services Specialist
SA Water
1.6 Knowledge, Skills and Experience
Foundation knowledge, skills, experience and qualifications
Essential or Desirable
University degree in the field of computer science, engineering or management or equivalent experience
Essential
Knowledge and experience in Application Management Services (AMS) practices/processes
Essential
Excellent level of knowledge and skills relevant to the assigned business application services portfolio (see below)
Desirable
Strong knowledge of AMS contract management and various sourcing models
Desirable
Advanced analytical, conceptual thinking, and problem solving skills
Essential
Excellent understanding of IT system development, enhancement and support policies and processes including:
Desirable

System development methodologies

Application development standards

Change management

Risk management

Quality assurance
Ability to communicate effectively to establish sound working/customer relationships
Desirable
Experience in influencing and leading distributed and diverse work-groups. Ability to lead people
Desirable
Strong influencing/negotiation skills
Desirable
Strong experience in IT Application Portfolio Management
Desirable
Strong experience in adopting and implementing new technology
Desirable
Strong experience in applying technology and industry trends to improve business efficiency
Desirable
Demonstrated experience working in IT field, preferably in a mature IT business unit
Desirable
Application portfolio specific knowledge, skills, experience and qualifications
Desirable
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Position Description: Senior Applications Services Specialist
SA Water
1.7 Key Stakeholder Relationships
 CE, SLTs and CIO
 Business Application owners
 Business Application forums
 SA Water business and IT personnel
 Consultants/technology vendors
 IT Application service providers
 Internal and external audit
 Government agencies
1.8 Special Conditions
 Flexible hours and some after hours as required, some intra and interstate travel
Template: Position Description - L6 Supervisor-Team Leader Version 3.03 19/01/17 -Document ID: SAWT-HR-0024
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