Pembrokeshire Care Worker Induction - Questions
OUTCOME 1 – Understand the principles of care
1.1 The Values
In the first box, explain what each of the values mean in relation to
the people you will be supporting then provide three examples of
how you could support people on a daily basis.
Individuality:
1
2
3
Rights:
1
2
3
Choice:
1
2
3
Privacy:
1
2
3
Independence:
1
2
3
Pembrokeshire Care Worker Induction - Questions
Dignity:
1
2
3
Respect:
1
2
3
Partnership:
1
2
3
Your organisation has policies and procedures about how they
promote the values. Find out what they are and list them below:
Duty of Care means care for individuals within the law and policies
and procedures of your organisation. What would you do if you are
not sure of your responsibility?
Pembrokeshire Care Worker Induction - Questions
Write in the boxes below what the following terms mean to you?
Discrimination:
Equal Opportunities:
Have you experienced discrimination? How did you feel? If you
have not experienced discrimination, how do you think it would
leave you feeling? Record your experiences or thoughts below:
Give 3 examples of the sort of things you can do in your day-to-day
work that promotes equal opportunities:
1
2
3
Your Organisation has policies and procedures about how they work
and promote equal opportunities; find out what they are and list
them below:
Pembrokeshire Care Worker Induction - Questions
What kinds of difficulties may service users experience in their
everyday life as a result of discrimination, stereotyping or
disabilities?
How do you involve people in decisions about their day-to-day care.
Can you give two examples of how you have done this considering
their individual need.
1
2
What does the term ‘diversity’ mean?
Provide two examples to explain what diversity means?
1
2
Why is it important to support and respect the diversity of different
cultures and values?
Give 3 examples of how you could show that you have a positive
approach to diversity amongst service users and colleagues.
1
2
3
Pembrokeshire Care Worker Induction - Questions
1.2 Confidentiality
What does the term ‘confidentiality’ mean?
Why is confidentiality important in a social care setting?
Give 4 examples of how you can maintain confidentiality
1
2
3
4
In what circumstances might you have to breach confidentiality?
What must you be aware of if it is necessary to breach
confidentiality?
If you had to breach confidentiality, what explanation would you
give to the service user?
Pembrokeshire Care Worker Induction - Questions
How do you think breaching confidentiality would make you and the
service user feel?
Give a brief explanation of the Data Protection Act 1998:
Consult with your manager as there should be some protocols in
place regarding the sharing of information included in the Data
Protection Act.
Your Organisation has policies and procedures about confidentiality
and sharing information; find out what they are and list them
below:
1.3 Person Centred Approaches
Why is it so important to support the privacy and dignity of service
users?
Pembrokeshire Care Worker Induction - Questions
Give 4 examples of how you can support service user’s privacy and
dignity:
1
2
3
4
Why is it important to find out about each service user’s
preferences, wishes, history and needs and where would you find
the information?
What does the term ‘informed choice’ mean?
Why is it important to support service users to make choices and
have control over their lives?
Please list all of the information that is contained in service users’
Care Plans:
Pembrokeshire Care Worker Induction - Questions
How can this information assist you when working with service
users?
1.4 Risk Assessment
What risks would you find in your work environment?
What actions should you take if you identify risks?
What is the purpose of a risk assessment?
What are the different risk assessments that are used?
Pembrokeshire Care Worker Induction - Questions
Who carries out risk assessment in your organisation?
Why is it important to read through a risk assessment before you
assist with care?
If you notice a risk assessment is incorrect, what should you do?
You have a duty to assess risks while working. Why is it important
to do this?
What would you do if a service user wants to undertake something
that appeared risky?
What are the four main areas that you need to assess when
working?
T
I
L
E
Pembrokeshire Care Worker Induction - Questions
OUTCOME 2 – Understand the organisation and
the role of the worker
2.1 Your Role as a Worker
What are your responsibilities as outlined in the GSCC Code of
Practice for care workers?
1
2
3
4
5
6
Give three examples of how you do this in your role
1
2
3
What are the aims of your service?
Pembrokeshire Care Worker Induction - Questions
How does your job role support the service’s aims?
What other professionals are you likely to work with (inside and
outside social services)?
Why is it important to work in partnership with them?
What are the benefits of working in partnership with unpaid workers
such as carers, advocates and significant others? Discuss what is
meant by each of these terms.
2.2 Policies and Procedures
What are policies?
What are procedures?
Why is it important to follow policies and procedures?
Pembrokeshire Care Worker Induction - Questions
Where can you find the policies and procedures for your
workplace?
2.3 Worker Relationships
How does your relationship with service users differ from your
relationship with friends?
Give three examples of responsibilities you have to service users
that you might not have to a friend:
1
2
3
Why is it important to be reliable and dependable in your job role?
What could be
dependable?
the
consequences
of
not
being
reliable
or
Pembrokeshire Care Worker Induction - Questions
What would you do in the following situations?
A service user wants to give you a gift of money for looking after
them:
You have feelings about a service user that may affect the way you
deliver care:
OUTCOME 3 – Maintain safety at work
3.1 Health and safety
What could be a risk in your work environment?
What should you do if you identify a risk?
Think about a situation that may be a risk to you, discuss this with
your manager.
Look at the workplace policy on violence.
Describe two situations that would require utilities services to be
disconnected and who would you inform?
1
Inform:
Pembrokeshire Care Worker Induction - Questions
2
Inform:
List as many potential hazardous substances as you can.
What are the hazardous substances kept in your workplace and how
are they stored safely?
Ensure you are familiar with the COSHH regulations.
List products that should be stored securely in a locked cupboard
under COSHH Regulations (unless you are working in a service
user’s home).
Pembrokeshire Care Worker Induction - Questions
3.2 Moving and Handling
Find the Health and Safety policy in your organisation, look at the
section relating to moving and handling. Discuss with your
manager current legislation that underpins moving and handling
tasks. What are the key points in the policy that affect your work
role?
Note when you will be attending a moving and handling training
course:
What is the purpose of a risk assessment when moving and
handling?
Look at several risk assessments with your manager so you have an
idea of the recording process.
Who carries out the risk assessments within your organisation?
DEMONSTRATE THE PRINCIPLES OF CORRECT MOVING AND
HANDLING.
Pembrokeshire Care Worker Induction - Questions
3.3 Fire Safety
Outline the procedures in your workplace that are in place to
prevent fire?
What is the procedure in the event of fire?
CARRY OUT SEVERAL FIRE PROCEDURES WITH YOUR MANAGER TO
CONFIRM YOU HAVE A THOROUGH UNDERSTANDING.
A direct observation or expert witness testimony will also be
required to assess this area.
3.4 Emergency First Aid
Discuss with your manager your knowledge and experience in
dealing with health emergencies.
Identify what you have been trained to do.
Pembrokeshire Care Worker Induction - Questions
What is the single most important thing an untrained worker can
do in a health emergency?
What health emergencies may occur in your workplace?
Note when you will be attending a first aid course:
In the event of an emergency occurring, what action would you
take if you were alone?
Who is or who are the Qualified and Appointed First Aider(s) in
your workplace?
3.5 Infection prevention and control
What infection risks are likely in your work environment?
How can infection be spread?
Pembrokeshire Care Worker Induction - Questions
What procedures can you take to prevent infection from
spreading?
Discuss your responsibility in relation to food preparation in your
organisation.
What are the potential hazards to health and safety associated
with food handling and it’s preparation?
What personal precautions do you need to take to make sure you
are hygienic?
What protective equipment will
you wear in your job role
When do you need to wear it?
Your manager may wish to observe you and check you are taking
steps to prevent infection.
3.6 Medication and health care procedures
Discuss and locate the medication policy with your manager.
What are your responsibilities relating to medication and health
care tasks in your workplace?
Discuss with your manager if you should attend a medication
course.
MEDICATION CAN ONLY BE ADMINISTERED BY A PERSON
WHO HAS RECEIVED MEDICATION TRAINING.
Pembrokeshire Care Worker Induction - Questions
3.7 Security
Why are security measures important to service users?
What security measures do you have in your workplace(s)?
What are the risks for you and service users if you do not follow
the security measures in place?
What is acceptable proof of identity?
What difficulties are you likely to experience working alone?
What can you do to reduce these problems?
What systems does your workplace have to support you?
Pembrokeshire Care Worker Induction - Questions
OUTCOME 4 – Communicate effectively
4.1 Encourage Communication
Explain why people communicate?
Name all the different ways of communicating?
Why is behaviour regarded as a main form of communication?
List three barriers to communication
1
2
3
Explain how you overcome one of these barriers:
Pembrokeshire Care Worker Induction - Questions
Read the interaction below and then say how much you think the
service user felt about their value as a person
“How are you this morning?”
“My back has been playing me up”
“Just shift to the edge of the bed”
“It has been bad on and off now for …….”
“That’s right, we’ll soon have you up”
“My back is kind of tingling you know”
“Now what are you going to wear today? The pink
one? That’s pretty. Did you enjoy your visitors
yesterday?”
“Oh yes, that one was given to me”
“Arms up then”
How do you think the service user is feeling?
Explain how you think a Care Assistant should have responded
Pembrokeshire Care Worker Induction - Questions
4.2 Use Communication Techniques
What could happen if there is ineffective communication between
the following relationships:
You and your service user
You and your colleagues
You and your service user’s relatives
Describe effective verbal communication.
Describe effective non-verbal communication
List three of the five senses we use to communicate and receive
information with
1
2
3
What is active listening?
Please give an example of “effective listening”
Pembrokeshire Care Worker Induction - Questions
When is “touch” an appropriate form of communication?
When is “touch” not an appropriate form of communication?
4.3 The Principles of Good Record Keeping
Why is it important to have a record of what care has been
delivered to a service user?
Who will you be likely to be reporting information to?
Name:
Position:
Give four examples of the types of things you may need to report
on
1
2
3
4
What information is contained in a service user’s care plan
Why is a care plan so important
Pembrokeshire Care Worker Induction - Questions
How would having an accurate record of what has happened be of
benefit to you?
What are the different ways that you can report information?
What could be the consequences of not reporting information
promptly and accurately?
How would having an accurate record of what has happened
benefit the service user and or his / her family?
Give an example of key information that you would record on a
care plan
Pembrokeshire Care Worker Induction - Questions
List 5 different types of records, your level of involvement to date
and the purpose and benefit of each:
1 Record
Purpose
Benefit
2 Record
Purpose
Benefit
3 Record
Purpose
Benefit
4 Record
Purpose
Benefit
5 Record
Purpose
Benefit
Pembrokeshire Care Worker Induction - Questions
OUTCOME 5 – Recognise and respond to abuse
and neglect
5.1 Legislation, policies and procedures
List below the documents, policies and procedures where you
would find information and guidance on how to protect vulnerable
adults from abuse
5.2 Understand the Nature of Abuse and Neglect
What do the following terms mean?
Physical abuse
Sexual abuse
Emotional / psychological abuse
Financial abuse
Neglect
Institutional abuse
Pembrokeshire Care Worker Induction - Questions
5.3 Recognise the Signs and Symptoms of Abuse and
Neglect
What might be the main signs and symptoms associated with the
following types of abuse?
Physical abuse
Sexual abuse
Emotional / psychological abuse
Financial abuse
Neglect
Institutional abuse
5.4 Understand How to Respond to suspected Abuse or
Neglect
If you think a service user is being abused, what action would you
take?
Pembrokeshire Care Worker Induction - Questions
If you suspect that it is your colleague or manager who is the
abuser, who else could you speak to?
What actions would you take if you have concerns after reporting
that action has not been taken?
List why it is important to report immediately any concerns or
suspicions you have before the problem escalates?
5.5 Whistle Blowing
What does Whistle Blowing mean?
Explain why Local Authorities encourage you to report any poor or
abusive practice and / or behaviour that you may witness or
become aware of:
Write down one example of possible poor practice or abuse by
another care worker:
Pembrokeshire Care Worker Induction - Questions
Write down one example of possible poor practice or abuse by a
doctor or nurse:
If you decide to “blow the whistle” what support do you feel you
should receive?
OUTCOME 6 – Develop as a worker
6.1 Support and Supervision
Where could you get advice, information and support about the
following:
Your organisation:
Your job role:
The role of others:
The service users you work with:
Pembrokeshire Care Worker Induction - Questions
What is your understanding of supervision?
What are your arrangements for supervision?
Who will do it?
Where will it take place?
How often will it take place?
What is an annual appraisal?
What are your arrangements for annual appraisal
Who will do it?
Where will it take place?
How often will it take place?
What other people or organisations can you go to for support or
advice?
6.2 Knowledge and Skill Development
Why is it important to continue to gain skills and knowledge at
work?
Pembrokeshire Care Worker Induction - Questions
What could be the consequences of not keeping your skills and
knowledge up to date?
What regular refresher training will you have to attend and how
often?
This was reproduced with the kind permission of West Berkshire Council