Zimbabwe National Statistics Agency
Zimbabwe -Visitor Exit Survey
(VES) Report 2015/16
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Zimbabwe National Statistics Agency
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
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November 2016
MINISTRY OF TOURISM &
HOSPITALITY INDUSTRIES
Additional information about the VES 2015/16 may be obtained from:
1. The Zimbabwe National Statistics Agency (ZIMSTAT), PO Box CY 342, Causeway, Harare, Zimbabwe;
Telephone +263-4-706-681/8 and 703971/7; Fax: +263-4-762494; Email: [email protected];
Website: www.zimstat.co.zw.
2. Ministry of Tourism and Hospitality Industry, P. Bag 7753, Causeway, Harare, Zimbabwe; Telephone
+263-4-770897 or +263-4-759391 or +263-4-750360/2 or +263-4-750383 or +263-4-7494216;
Email: [email protected]; Website: www.tourism.gov.zw.
3. Zimbabwe Tourism Authority, Tourism House, 55 Samora Machel Avenue, PO Box CY286, Causeway,
Harare, Zimbabwe; Telephone +263-4-780651/4 or +263-4-752570 or +263-4-774709 or +263-4-774760 or
+263-4-780365; Fax: +263-4-758826/28 Email: [email protected]; Website: www.zimbabwetourism.net
Recommended citation:
Zimbabwe National Statistics Agency (ZIMSTAT). 2015/16. Visitor Exit Survey 2015/16 Report. Harare,
Zimbabwe: ZIMSTAT.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
KEY FINDINGS
Visitor Demographics
Mode of Transport Used
Entry
Within
Country
Market Share, Avg. Length of Stay & Avg.
Expenditure/person
Activities Engaged
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
iii
PREFACE
Tourism has become one of the world’s largest and fastest growing industries in the increasingly
globalizing world. It exerts a powerful influence on economic development in many countries. Zimbabwe
has experienced growth in the sector as evidenced by the increase in the number of international arrivals
from 1.2 million in 2009 to 2.1 million in 2015. The good performance of the sector is largely attributed to
the vigorous marketing of Zimbabwe by the Ministry of Tourism and Hospitality Industry in partnership
with the Zimbabwe Tourism Authority in promoting Zimbabwe as a safe and unique destination to
potential source markets.
Given the above, it is important to ensure availability of timely accurate information on tourism for policy
formulation and for unpacking the contribution of the tourism sector to the Gross Domestic Product
(GDP). Consequently, the Ministry of Tourism and Hospitality Industry requested the Zimbabwe National
Statistics Agency (ZIMSTAT) to carry out a Visitor Exit Survey (VES) from July 2015 to June 2016.
The major objective of the survey was to collect information on tourism expenditure to be used in the
compilation of the country’s inaugural Tourism Satellite Account (TSA) in line with Zimbabwe Agenda for
Sustainable Socio-Economic Transformation (ZimAsset). The survey also collected demographic and
socio–economic information on visitors, feedback from the visitors on their experiences in and
impressions of the country, information on visitor requirements and their user-ship of various tourist
facilities and services such as accommodation, amenities, activities and transport.
The survey was conducted at three airports and seven border posts namely: Harare International Airport,
Joshua Mqabuko Nkomo International Airport, Victoria Falls International Airport, Victoria Falls Barrier,
Beitbridge, Chirundu, Forbes, Nyamapanda, Kazungula and Plumtree. The survey was carried over 12
calendar months beginning in July 2015 to eliminate seasonality effects.
I would like to acknowledge the Ministry of Tourism and Hospitality Industry and its parastatal the
Zimbabwe Tourism Authority for initiating the survey. Further I would like to acknowledge and thank the
Technical Committee that spearheaded the survey from the construction of the survey instruments,
training of trainers, and training of field staff, field supervision up to report writing. The Technical
Committee comprised of the Department of Immigration Control, Civil Aviation Authority of Zimbabwe,
the Ministry and its parastatal and ZIMSTAT. I am also grateful for the role played by the Government of
Zimbabwe and African Development Bank (AfDB) in co-funding the survey.
There were also some institutions who were working behind the scenes such as Border Authorities, Tour
Operators, Crossborder Bus Operators, Hospitality Association of Zimbabwe and all those who provided
accommodation. My thanks also go to them.
My special gratitude is extended to the visitors who co-operated during fieldwork without whose input
the survey would not have succeeded. I would like, also, to thank all staff who played their respective roles
during the printing of survey instruments, training, data collection and data processing.
In this regard, I am glad to avail to you the Visitor Exit Survey (VES) Report 2015/16 containing invaluable
information on tourism. It is my sincere hope that the results of this survey will be fully utilised for policy
and programme formulation, monitoring and evaluation for the sustainable development of the tourism
sector and the nation at large.
Any comments to this Report will be greatly appreciated in order to improve future reports.
M. Dzinotizei
DIRECTOR-GENERAL, ZIMSTAT
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
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TABLE OF CONTENTS
Key Findings ................................................................................................................................................iii
Preface.........................................................................................................................................................iv
List of Tables ..............................................................................................................................................vii
List of Figures ............................................................................................................................................viii
Acronyms and Abbreviations.....................................................................................................................ix
Key Terms and Definitions ..........................................................................................................................x
Executive Summary ................................................................................................................................... xi
CHAPTER 1: INTRODUCTION AND BACKGROUND......................................................................................1
1.0 Introduction ........................................................................................................................................... 1
1.1 Background .............................................................................................................................................1
1.2 Survey Objectives .................................................................................................................................. 2
CHAPTER 2: SURVEY AND SAMPLE METHODOLOGY ................................................................................3
2.0 Introduction ...........................................................................................................................................3
2.1 Survey Design .........................................................................................................................................3
2.2 Coverage ................................................................................................................................................4
2.2.1 Sampling Method............................................................................................................................4
2.2.2 Questionnaire and Forms................................................................................................................5
2.3 Pre-test ........................................................................... .......................................................................5
2.4 Training of Interviewers ........................................................................................................................5
2.5 Survey Publicity .....................................................................................................................................5
2.6 Data Collection ......................................................................................................................................6
2.7 Data Processing .....................................................................................................................................6
2.8 Quality Control ......................................................................................................................................6
CHAPTER 3: SAMPLE COVERAGE, DEMOGRAPHIC AND BACKGROUND OF VISITORS ...........................7
3.0 Introduction ..........................................................................................................................................7
3.1 Response Rate .......................................................................................................................................7
3.2 Sex and Age Distribution of Visitors .....................................................................................................7
3.3 Visitors by Region ................................................................................................................................10
3.4 Country of Usual Residence ................................................................................................................10
3.5 First Time and Repeat Visitors..............................................................................................................11
CHAPTER 4: TRAVEL CHARACTERISTICS AND EXPENDITURE .................................................................13
4.0 Introduction .........................................................................................................................................13
4.1 Other African Countries Visited ...........................................................................................................13
4.1.1
Other African Countries Visited in the Two Years Preceding the Survey ...................................13
4.1.2 African Countries Visited After Zimbabwe on the Same Trip .....................................................14
4.2 Party Size and Composition .................................................................................................................14
4.2.1 Travelling Party Composition .......................................................................................................14
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
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TABLE OF CONTENTS (cont.)
4.2.2 Travelling Party Size ......................................................................................................................15
4.3 Mode of Transport ...............................................................................................................................16
4.3.1 Type of Transport Used to Enter the Country .............................................................................16
4.3.2 Type of Transport Used Within the Country................................................................................16
4.3.3 Type of Transport Used to Depart the Country ...........................................................................17
4.4 Average Length of Stay and Places Visited ........................................................................................18
4.4.1 Average Length of Stay ................................................................................................................18
4.4.2 Places Visited and Nights Spent ...................................................................................................18
4.5 Purpose of Visit....................................................................................................................................20
4.6 Activities Engaged and Type of Accommodation Facility .................................................................24
4.6.1 Activities Engaged ........................................................................................................................24
4.6.2 Type of Accommodation Facility .................................................................................................26
4.7 Visitor Expenditure and Payment Method .........................................................................................28
4.7.1 Visitor Expenditure .......................................................................................................................28
4.7.2 Estimated Tourism Revenue from Visitors.......................................................................................32
4.7.3 Payment Method ..............................................................................................................................32
CHAPTER 5: HOLIDAY/ LEISURE VISITORS ...............................................................................................33
5.0 Introduction .........................................................................................................................................33
5.1 Lead Time Between Planning and Actual Travel ................................................................................33
5.2 Type of Booking...................................................................................................................................34
5.3 Source and Quality of Information .....................................................................................................37
5.4 Average Expenditure ..........................................................................................................................38
5.5 Package or Inclusive Tour ...................................................................................................................39
5.5.1 Package/Inclusive Tour by Region ...............................................................................................39
5.5.2 Package/Inclusive Tour by Country of Usual Residence ............................................................40
5.5.3 Cost of Package Tour ...................................................................................................................42
5.5.4 Package/Inclusive Tour by Average Number of Nights Spent ...................................................43
5.5.5 Type of Booking by Average Nights Spent in Zimbabwe ...........................................................44
5.5.6 Countries Packaged with Zimbabwe in the Tour ........................................................................44
CHAPTER 6: VISITORS PERCEPTIONS AND FACILITY RATINGS ..............................................................46
6.0 Introduction ........................................................................................................................................46
6.1 Perception of Visitors ..........................................................................................................................46
6.2 Rating of Facilities and Services .........................................................................................................47
6.3 Visitors’ Feelings on Value for Money ................................................................................................47
6.4 Intentions to Visit Again .....................................................................................................................48
6.5 Intentions to Recommend Others to Visit Zimbabwe ......................................................................48
6.6 Reasons for Not Visiting Again or Not Recommending Others .......................................................48
CHAPTER 7: RECOMMENDATIONS ..........................................................................................................50
APPENDICES ............................................................................................................................................. 52
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
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LIST OF TABLES
Table 2.1: Times of Shifts by Port of Exit, VES 2015/16 ................................................................................3
Table 2.2: Ports of Exit by Type and Name, VES 2015/16 ............................................................................4
Table 3.1: Response Rate by Port of Exit, VES 2015/16 ...............................................................................7
Table 3.2: Distribution of Visitors by Port of Exit and Sex, VES 2015/16 ....................................................8
Table 3.3: Distribution of Visitors by Age Group, VES 2015/16 ...................................................................9
Table 4.1: Distribution of Visitors by Last Four Countries Visited in Two Years Preceding
the Survey, VES 2015/16 ..............................................................................................................................13
Table 4.2: Distribution of Visitors by Other African Countries Visited on the Same Trip after
Zimbabwe, VES 2015/16 ..............................................................................................................................14
Table 4.3: Distribution of Visitors by Average Number of Nights Spent, VES 2015/16 ............................19
Table 4.4: Visitors by Main Purpose of Visit and Source Market, VES 2015/16 ........................................21
Table 4.5: Visitors by Main Purpose of Visit and Places Visited, VES 2015/16 ..........................................23
Table 4.6: Activities Engaged in by Age Group, VES 2015/16 ....................................................................25
Table 4.7: Type of Accommodation by Source Market, VES 2015/16 .......................................................27
Table 4.8: Average Length of Stay by Main Purpose of Visit, VES 2015/16 ..............................................28
Table 4.9a: Distribution of Visitors by Expenditure, VES 2015/16 ............................................................28
Table 4.9b: Visitors who had no Expenditure and Those who Spent USD 1 to USD 50,
VES 2015/16..................................................................................................................................................29
Table 4.10: Average Expenditure per Person per Trip by Country in USD, VES 2015/16 ..........................31
Table 4.11: Distribution of Visitors’ Expenditure by Category, VES 2015/16 .............................................32
Table 5.1a: Distribution of Holiday/Leisure Visitors by Lead Time, VES 2015/16 ......................................33
Table 5.1b: Distribution of Holiday/Leisure Visitors by Lead Time and Source Markets,
VES2015/16 ..................................................................................................................................................34
Table 5.2: Visitors by Type of Booking and Source Market, VES 2015/16 ................................................36
Table 5.5a: Percent Distribution of Visitors on Package/Inclusive Tour by Country of Usual
Residence, VES 2015/16 ..............................................................................................................................41
Table 5.5b: Percent Distribution of Visitors on Package/Inclusive Tour by Country of Usual
Residence, VES 2015/16 ..............................................................................................................................42
Table 5.6: Percent Distribution of Visitors by Type of Booking and Average Nights Spent in
Zimbabwe, VES 2015/16 .............................................................................................................................44
Table 6.1: Distribution of Visitors by change of Perception, VES 2015/16.................................................47
Table 6.2: Rating of Facilities and Services, VES 2015/16...........................................................................47
Table 6.3: Distribution of Visitors by Reasons for Not Visiting Again, VES 2015/16 ................................48
Table 6.4: Distribution of Visitors by Intentions to Recommend Others
to Visit Zimbabwe, VES 2015/16..................................................................................................................48
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
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LIST OF FIGURES
Figure 3.1: Distribution of Visitors to Zimbabwe by Sex, VES 2015/16 .......................................................8
Figure 3.2: Distribution of Visitors by Age Group and Sex, VES 2015/16 ...................................................9
Figure 3.3: Distribution of Visitors by Region, VES 2015/16 ......................................................................10
Figure 3.4: Distribution of Visitors to Zimbabwe by Country of Usual
Residence in Africa,VES 2015/16 ................................................................................................................10
Figure 3.5: Distribution of Visitors to Zimbabwe by Country of Usual Residence in Europe,
Asia, the Americas and Oceania, VES 2015/16 ..............................................................................................11
Figure 3.6: Distribution of First Time and Repeat Visitors by Sex, VES 2015/16 ...........................................12
Figure 4.1: Travelling Party Composition, VES 2015/16 ................................................................................15
Figure 4.2: Travelling Party Size, VES 2015/16 ..............................................................................................15
Figure 4.3: Type of Transport Used to Enter the Country, VES 2015/16 .......................................................16
Figure 4.4: Type of Transport Used Within the Country, VES 2015/16 .........................................................17
Figure 4.5: Type of Transport Used to Depart the Country, VES 2015/16 ....................................................17
Figure 4.6: Average Length of Stay by Region, VES 2015/16 .......................................................................18
Figure 4.7: Distribution of Visitors by Places Visited, VES 2015/16 ...............................................................19
Figure 4.8: Distribution of Visitors by Main Purpose of Visit, VES 2015/16 ..................................................20
Figure 4.9: Visitors by Tourism Activities Engaged, VES 2015/16.................................................................24
Figure 4.10: Distribution of Visitors by Type of Accommodation Facility, VES 2015/16 ..............................26
Figure 4.11: Average Expenditure per Trip per Person by Region in USD, VES 2015/16...............................30
Figure 4.12: Distribution of Visitors by Main Method of Payment, VES 2015/16..........................................32
Figure 5.1: Percent Distribution of Visitors by Type of Booking, VES 2015/16 .............................................35
Figure 5.2: Percent Distribution of Visitors by Source of Information for Planning Visit,
VES 2015/16 ..................................................................................................................................................37
Figure 5.3: Percent Distribution of Visitors on Package or Inclusive Tour, VES 2015/16 .............................40
Figure 5.4: Visitors by Package/Inclusive Tour and Region, VES 2015/16 ....................................................40
Figure 5.5: Distribution of Visitors by Cost of Package Tour in USD, VES 2015/16........................................43
Figure 6.1: Distribution of Visitors by Perceptions, VES 2015/16 .................................................................46
Figure 6.2: Distribution of Visitors' Feelings on Value for Money Spent
in Zimbabwe, VES 2015/16 ......................................................................................................................... 48
Figure 6.3: Distribution of Visitors by Reasons for Not Visiting Again
or Encouraging Others to Visit Zimbabwe, VES 2015/16 .............................................................................49
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
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ACRONYMS AND ABBREVIATIONS
AfDB......................................African Development Bank
CAAZ.....................................Civil Aviation Authority of Zimbabwe
CBOA....................................Crossborder Bus Operators Association
CSPro....................................Census and Surveys Processing System
DR CONGO...........................Democratic Republic of Congo
GDP.......................................Gross Domestic Product
HAZ.......................................Hospitality Association of Zimbabwe
MICE..................................... Meetings, Incentives, Conventions and Exhibitions
MoTHI...................................Ministry of Tourism and Hospitality Industry
n/a.........................................Not Applicable
SAS.......................................Statistical Analysis System
TSA.......................................Tourism Satellite Account
UK........................................ United Kingdom
UNWTO................................United Nations World Tourism Organisation
USA.......................................United States of America
USD...................................... United States Dollar
VES........................................Visitor Exit Survey
VFR........................................Visiting Friends and Relatives
ZCT....................................... Zimbabwe Council for Tourism
ZimAsset ..............................Zimbabwe Agenda for Sustainable Socio-Economic Transformation
ZIMSTAT...............................Zimbabwe National Statistics Agency
ZTA........................................Zimbabwe Tourism Authority
ZTDC.....................................Zimbabwe Tourist Development Corporation
ZTOA.................................... Zimbabwe Tour Operators Association
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
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KEY TERMS AND DEFINITIONS
Visitor - A visitor is any person travelling to a place other than his/her usual environment and staying there
for not longer than one consecutive year and whose main purpose of travel is other than the exercise of
an activity remunerated from within the place visited. The term visitor (domestic and international)
comprises tourists and same-day visitors.
Tourist – A person traveling to and staying in places outside their usual environment for at least a night
and no more than one consecutive year for leisure, business and other purposes, other than taking up
employment.
Excursionist – This is a same-day visitor, or day-tripper or person who stays in a destination for less than 24
hours.
Transit Visitor – A visitor passing by or crossing a region which is neither the region of origin nor the region
of destination.
Tourism Expenditure - Tourism expenditure refers to the total consumption made by a visitor, or on
behalf of a visitor for goods and services during his/her trip and stay at the destination place (country). It
also includes payments in advance or after the trip for services received during the trip.
Tourism Product - A combination of tangible and intangible elements, such as natural, cultural and manmade resources, attractions, facilities, services and activities around a specific centre of interest which
represents the core of the destination marketing mix and creates an overall visitor experience including
emotional aspects for the potential customers. A tourism product is priced and sold through distribution
channels and it has a life-cycle.
Source Market – this is a visitor’s country of usual residence.
Kombi – A locally used term used to mean a minibus, especially one used to transport
passengers commercially.
Lead Time – in this report it refers to the period between planning and the actual date of
arrival.
Outbound Tourism - Comprises the activities of residents of a given country travelling to and staying in
places outside their country of usual residence for not more than one consecutive year for leisure,
business and other purposes, other than taking up employment.
Tour Operator – This is a tourism company which arranges and assembles tours that are sold through
travel agencies or directly to tourists. The tours may include any or all of the following: transportation,
accommodation, food, visits to museums, historical or cultural sites, theatrical, musical or sporting
events.
External Tour Operator – This is a foreign registered tourism company which arranges and assembles
tours that are sold through travel agencies or directly to tourist. The tours may include any or all of the
following: transportation, accommodation, food, visits to museums, historical or cultural sites, theatrical,
musical or sporting events.
Tourism Satellite Account (TSA) – This is the conceptual framework on the Measurement of the
Economic Impact of Tourism.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
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EXECUTIVE SUMMARY
A Visitor Exit Survey (VES) is a critical source of information with respect to measuring and monitoring of
key indicators in the tourism sector. The specific objectives of the 2015/16 VES was to feed into the
production of a Tourism Satellite Account (TSA); obtain demographic and socio–economic information
on visitors to Zimbabwe; obtain direct feedback from the visitors on their experiences in and impressions
of the country; obtain information on the travel and expenditure patterns of visitors; obtain information
on visitor requirements and their user-ship of various tourist facilities and services e.g. accommodation,
amenities, activities and transport; assess the uptake level of package/inclusive tours compared to
individual bookings; and facilitate comparison of current survey results with previous studies.
Data collection for the survey was carried out over 12 calendar months starting in July 2015 and ending in
June 2016 at ten Ports of Exit of which seven were border posts and three were airports. The ten Ports of
Exit were selected according to high volume of traffic flow and ensuring coverage of exits to all
neighbouring countries. The 12 months period of data collection was to cater for seasonality effects on
the sample. Face-to-face interviews were conducted using paper questionnaires on a sample of visitors
departing Zimbabwe. A total of 38 680 visitors were selected to participate in the survey. Interviews were
successfully completed for 34 185 visitors while 332 interviews were partially completed yielding an
overall response rate of 89.2%. About two in five visitors were female.
Distribution of Visitors and Source Markets
The survey revealed that about 70% of the visitors were in the broad age group 25-49 years. A majority of
the visitors were from Africa (80.7%) followed by those from Europe (9.8%) and the Americas (5.7%). In the
African region, South Africa was the leading source market for visitors to Zimbabwe with 38.1% followed
by Zambia (18.5%) and Malawi (18.1%). For the European region, United Kingdom is the leading source
market at 38.3%. The leading source markets in the Asian, the Americas and Oceanic regions where Japan
(21.8%), United States of America (82.1%) and Australia (86.0%), respectively. The results show that three
quarters (75.2%) were repeat visitors.
Party Size, Mode of Transport and Average Length of Stay
About 43% of the visitors were travelling alone while 26.1% were travelling as families. About 3% of the
visitors travelled as groups of 20 or more persons. Most visitors (34.2%) indicated that they entered the
country by buses/coaches followed by 22.5% who used private cars while 18.8% travelled into the country
by air. Private cars and coaches/buses were the most popular mode of transportation used by visitors to
travel within the country, at 32.1% and 31.2%, respectively. The visitors that used air or rail within the
country were less than one percent each.
The average length of stay for all visitors was 8.6 nights. Asians had the highest average length of stay of
16.6 nights followed by those from Oceania who had 11.7 nights in the country. Although the proportion of
visitors from African countries was the highest (80.7%) their average length of stay was the lowest, 7.6
nights. The places visited most were Harare (29.1%) followed by Victoria Falls (27.9%) and Bulawayo
(22.6%). Although Chiredzi was amongst the least visited places, it had the highest average nights spent
(8.2 nights). Victoria Falls was the second most visited destination with an average length of stay of 2
nights.
Tourism Activities, Accommodation Facility and Purpose of Visit
The results show that 60% of the visitors did not engage in any tourism activities during their stay in the
country. Of the 40% who had undertaken at least one activity, sightseeing (53.4%) was the most popular
activity followed by shopping (35.2%).
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
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Forty-two percent of visitors did not utilise any commercial accommodation facility. Thirty three percent
of visitors either stayed with friends or relatives while commercial accommodation, such as hotels, lodges,
chalets and camps accounted for 22%.
Most of the visitors (31.1%) were visiting friends and relatives. Transit visitors accounted for the second
largest proportion of 29.5% while Holiday/leisure was the third at 18.2%. Religion is an emerging form of
tourism in Zimbabwe accounting for 5.1%.
Visitor’ Expenditure
The majority of the visitors (83.7%) spent USD 500 or less with 41.8% spending USD 50 or less. The highest
expenditure was on food and beverages accounting for 28% followed by accommodation with 18%. Visitors
from Oceania region were the highest spenders (USD 1 354) followed by those from Europe with an
average expenditure of USD 909. The least spenders were visitors from Africa with an average
expenditure of USD 310.
Holiday/Leisure Visitors
Holiday/leisure visitors constituted 18.2% of all visitors to the country. Of these, 71.5% made advance
bookings before they came into the country. Most of the visitors (34.6%) got information about the
country via the internet, 31.5% through travel agents while 20.1% were advised by friends or relatives.
About 53% of holiday/leisure visitors were on package tour arrangements. At continental level, the
Americas had the highest proportion (67%) of visitors on package tour followed by Asia with 66.8%. Africa
had the least proportion of visitors on package tour at 23.9%. Most of the package tours to Zimbabwe
covered 2 to 3 nights (56.5%).
Visitors’ Perceptions, and Facility and Service Ratings
About 74% of visitors had a positive perception about Zimbabwe before their visit while 25.2% were either
indifferent or negative. On a positive note, 15% of visitors came with an indifferent or negative perception
and left the country with a positive perception.
Visitors rated selected facilities and services they utilised. The rating scale was very good, good, poor and
very poor. Tour Guides with 60.1%, Tours and Safaris with 57.9% and National Parks with 55.9% were
outstanding, that is, in the very good category. On the other hand, Roads were rated poor and very poor by
42.4% of visitors. Similarly, Police Services were rated poor and very poor by 25.1% of the visitors.
Visitors Feeling on Value for Money
About 83% of visitors felt that they got value for their money during their stay in Zimbabwe.
Visitors’ Intensions for Repeat Visits and Recommending Others to Visit the
Country
Ninety-six percent of the visitors indicated that they would visit Zimbabwe again. Ninety five percent of the
visitors indicated that they would recommend other people to visit Zimbabwe while 4% would not
recommend.
Visitors who had no intentions of visiting again or recommending destination Zimbabwe to others were
asked for the reasons and the major ones cited were high prices (63.2%), harassment by police (43.2%), and
poor infrastructure and other facilities (31.1%).
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
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CHAPTER 1:
1.0
INTRODUCTION AND BACKGROUND
Introduction
This chapter covers the background to and objectives of the Visitor Exit Survey (VES) 2015/16. It gives a
brief background on the development of the survey, socio-economic status of the country and status of
the tourism sector.
1.1
Background
The Visitor Exit Survey is a sample survey designed to obtain detailed information on various
characteristics of visitors to Zimbabwe. Such information cannot be obtained through the usual
“embarkation” (immigration declaration form) forms and “disembarkation” (exit card) cards, which
visitors complete on arrival and exit, respectively. The survey involved personal interviews with randomly
selected visitors as they were leaving the country at selected exit points. It collected information on:
(i)
residents of other countries who visited this country for periods not exceeding twelve
months for any reason other than taking up employment and
(ii)
in-transit visitors who entered the country en-route to other destinations.
The information obtained provides invaluable input to the development of effective marketing strategies
and business decision making by tourism operators, as well as policy formulation and tourism
development planning by the Government. This survey is the fifth to be conducted in Zimbabwe since
independence in 1980. The first survey was coordinated and conducted by the then Zimbabwe Tourist
Development Corporation (ZTDC) in 1992/93. The three subsequent surveys were carried out by ZTA,
1999/00, 2001/02 and 2004/05.
Over the decades tourism has experienced continued growth and deepening diversification to become
one of the fastest growing sectors in the world1. It is one of the strongest drivers of world trade and
prosperity2. For Zimbabwe, the sector has experienced an upward trend in international arrivals from 1.2
3
million in 2009 to 2.1 million in 2015 . Despite the good performance recorded over the years, the sector
faces a number of challenges like other sectors of the economy. Like in other sub-Saharan African
countries, commercial banks are reluctant to fund tourism projects. Others opt out because tourism
projects tie up funds for longer periods making them less competitive than short term business. The small
businesses in the sector such as lodges require heavy up front funding and would only reach stable cash
4
flows after a few years of operation .
1
UNWTO 2016, Tourism Highlights 2016 Edition
UNWTO 2010, Manual on Tourism and Poverty Alleviation, Practical Steps for Destinations,2010
3
ZIMSTAT 2016, Migration and Tourism Report 2015
4
The World Bank 2013, Tourism in Africa, Harnessing Tourism for Growth and Improved Livelihoods
2
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
1
The 2015/16 survey has been specifically designed to collect information that will contribute towards the
development of the country’s inaugural Tourism Satellite Account (TSA). Tourism, unlike ‘conventional’
industries such as mining or manufacturing that are classified in accordance with the goods and services
they produce, is defined by the characteristics of the customer demanding tourism products. Tourism
products can cut across standard industry definitions, therefore, require a different approach. A tourism
satellite account integrates data about the supply and use of tourism related goods and services into a
single format. It provides a summary measure of the contribution tourism makes to the production of
goods and services as well as employment, which will be integrated with official national accounts. This
ensures that the importance of the tourism sector is measured and understood in the context of the
Zimbabwean economy as a whole. Among other things, the TSA for Zimbabwe will measure tourism
expenditure in the country by both resident and non-resident visitors, and thus gives a picture of the
overall size of the tourism industry, including its contribution to Gross Domestic Product (GDP) and
employment.
This report is organised into 7 chapters as follows: Chapter 1 covers introduction and background;
Chapter 2, sample and survey methodology; Chapter 3, sample coverage, demographic and background
of visitors; Chapter 4, travel characteristics and expenditure, Chapter 5, holiday/leisure visitors, Chapter 6,
visitors perceptions and facility ratings; and Chapter 7, recommendations.
1.2
Survey Objectives
Specifically, the VES 2015/16 was designed to:
•
feed into the production of a Tourism Satellite Account.
•
obtain demographic and socio–economic information on visitors to Zimbabwe.
•
obtain direct feedback from the visitors on their experiences in and impressions of
Zimbabwe.
•
obtain information on the travel and expenditure patterns of visitors to Zimbabwe.
•
obtain information on visitor requirements and their user-ship of various tourist facilities
and services e.g. accommodation, amenities, activities and transport.
•
assess the uptake level of package/inclusive tours compared to individual bookings.
•
facilitate comparison of current survey results with previous studies.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
2
CHAPTER 2:
2.0
SURVEY AND SAMPLE METHODOLOGY
Introduction
This Chapter covers the survey design and methodology. The survey design explains how the survey was
conducted while methodology outlines sampling, survey instruments, training, publicity, data collection
and processing.
2.1
Survey Design
Data collection for the survey was carried out over 12 calendar months starting in July 2015 and ending in
June 2016. The 12 months period of data collection was to cater for seasonality effects on the sample. Faceto-face interviews were conducted using paper questionnaires on a sample of visitors departing
Zimbabwe. Visitors for this survey include:
•
residents of other countries who visit this country for periods not exceeding twelve
months for any reason other than taking up employment and
•
in-transit visitors who enter the country en-route to other destinations.
It was the responsibility of Immigration Officers to identify visitors among those departing the country.
Data collection at Ports of Exit was done for nine days every month from July 2015 to June 2016. The dates
for the nine days per month were selected such that at the end of the 12 months of data collection,
everyday of the week would have been equally covered in as much as possible. Data was collected
alternating morning and afternoon shifts for the nine days of each month. However, there were night
shifts at Beitbridge Port of Exit.
During the twelve months of the survey there were 49 mornings and 60 afternoon shifts at each Port of
Exit. In addition, every day of the week was covered. Table 2.1 shows the times of shifts per Port of Exit.
Table 2.1: Times of Shifts by Port of Exit, VES 2015/16
Shifts
Port of Exit
Morning
Afternoon
Night
0500 - 1300
1300 - 2100
n/a
International Airport
0630 - 1400
n/a
n/a
Victoria Falls International Airport
0900 - 1700
n/a
n/a
Beitbridge
0600 - 1400
1400 - 2200
2200 - 0600
Victoria Falls Barrier
0600 - 1400
1400 - 2200
n/a
Forbes
0600 - 1300
1300 - 2000
n/a
Chirundu
0600 - 1300
1300 - 2000
n/a
Plumtree
0600 - 1400
1400 - 2200
n/a
Nyamapanda
0600 - 1300
1300 - 2000
n/a
Kazungula
0600 - 1300
1300 - 2000
n/a
Harare International Airport
Joshua Mqabuko Nkomo
Note: n/a means not applicable
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
3
The times of shifts were adopted from the shifts used by the Department of Immigration Control with the
exception of airports. At airports the flights schedules per airport were used to determine the data
collection times. In as much as Harare International Airport operates 24 hours, it was noted during the first
two months that the number of visitors during the 2100-0500hrs shift was negligible, hence, the shift was
abandoned for data collection. Beitbridge Border Post operates 24 hours, therefore had three shifts.
2.2
Coverage
Zimbabwe has 26 Ports of Exit, of which 16 are border posts, five airports and five aerodromes. The survey
was conducted at ten of these Ports of Exit of which seven were border posts and three were airports.
Table 2.2 shows Ports of Exit covered by type and name.
Table 2.2: Ports of Exit by Type and Name, VES 2015/16
Type of Exit Point
Name of Exit Point
Air
Harare International Airport
Joshua M qabuko Nkomo International
Airport
Victoria Falls International Airport
Road
Beitbridge
Victoria Falls Barrier
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
2.2.1 Sampling Method
Ten Ports of Exit with high traffic flow of visitors were selected for the survey, based on administrative
data from the Department of Immigration Control. In 2014, there were 1 928 477 (“N”) visitors, hence, a
minimum of 24 839 (“n”) visitors was required for the survey to be representative at national level. The
sample was stratified by Ports of Exit to ensure adequate representation of the main source markets of
visitors to Zimbabwe. The “N”, among other factors, was used to determine the minimum sample size
required.
A systematic random sampling method was used to select respondents. The methodology entailed
selecting the “kth” visitor with the value of “k” being pre-determined using administrative data on the
flow of traffic of visitors of the 12 months preceding the start of data collection at the particular Port of
Exit. The administrative data was obtained from the Department of Immigration Control. The data on
traffic flow of visitors at a particular Port of Exit became “n”, that is, the estimated total number of visitors
that leave Zimbabwe at that Port of Exit in a period of 12 months.
Selection of respondents at Ports of Exit was done through the following sampling
procedures:
1.
At the beginning of the shift, the first visitor passing through the counting point on
the departure side was selected to be the first respondent and assumed number 1.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
4
2.
3.
4.
After the selection of the first respondent, the Sampler then selected the next “kth” visitor by
adding k to 1 and thus (1+k) became the second respondent. The sequence was then 1; (1+k);
(1+2k); (1+3k); (1+4k); ……….The Samplers kept count of the exiting visitors, using predesigned
Shift Tally Sheets, in order to identify the “kth” visitor. Refer to Appendix 2, for the Shift Tally
Sheet.
The selected respondent was then referred to the interviewers for interview.
The last respondent in a shift was the kth respondent just before close of shift.
In the case of visitors who entered Zimbabwe more than once during the 12 months of the survey (repeat
visitors), such individuals were counted on the Shift Tally Sheet at each exit time and if selected they were
interviewed for that particular visit. In other words, each of the visit was considered independently.
2.2.2 Questionnaire and Forms
The Survey used a Paper Questionnaire (see Appendix 3) to collect, among other things, visitors’
background information, purpose of visit, expenditure patterns and their perceptions on destination
Zimbabwe.
The other survey instruments used were Interviewer Training and Field Manual, Shift Tally Sheet and Daily
Interviewer Coverage Sheet (for monitoring the number of questionnaires covered by interviewers per
shift). See Appendix 4.
2.3
Pre-test
The survey instruments for the VES 2015/16 were pre-tested by the Technical Committee in Bulawayo from
15 to 19 June, 2015. During the pre-test, three days were devoted to theory and two to field practice. The
pre-test field practice was conducted at a border post and at an airport. The main purpose of the field
practice was to test the entire survey processes. Based on the results of the pre-test, further
modifications to the wording and flow of the questionnaire and Training and Field Manual were done.
2.4
Training of Interviewers
In addition to the pre-test, there was the training of Samplers/Team Leaders and Interviewers which was
held from 1 to 4 July 2015. The training was attended by 92 participants drawn from ZIMSTAT Head Office
and Provincial Offices, Ministry of Tourism and Hospitality Industry, Department of Immigration Control,
Civil Aviation Authority of Zimbabwe (CAAZ) and Zimbabwe Tourism Authority. The training included two
days of field practice which were conducted at two border posts and at an airport.
2.5
Survey Publicity
Prior to the survey a sensitisation workshop for stakeholders in the tourism sector was held in January
2015. In addition, a press conference was held in June 2015 just before the survey commenced. Banners
and posters publicizing the VES 2015/16 were placed at each participating Port of Exit. Other materials
used to publicise the survey were bibs, t-shirts, umbrellas, satchels and name tags. The publicity was done
to ensure that potential respondents understood the objectives of the survey so that they would
contribute willingly.
Meetings were held with the Zimbabwe Council for Tourism (ZCT), Zimbabwe Tour Operators Association
(ZTOA), Crossborder Bus Operators Association (CBOA), and Hospitality Association of Zimbabwe (HAZ)
for by-in during data collection. All Port Authorities were engaged to facilitate the smooth flow of the
survey.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
5
2.6
Data Collection
Data collection for the survey was carried out from July 2015 to June 2016 by 50 Interviewers, 12
Samplers/Team Leaders, 7 Provincial Supervisors, 21 National Supervisors and 12 drivers. National
Supervisors and drivers participated on rotational basis per month. During each month, all Ports of Exit,
except Beitbridge, had a team that comprised of 1 Sampler/Team Leader, 3 Interviewers, 1 National
Supervisor and/or Provincial Supervisor and a driver. Beitbridge being a 24 hour border post had 2
National Supervisors, 1 Provincial Supervisor, 3 Samplers/Team Leaders, and 11 Interviewers. The
Samplers/Team Leaders and Interviewers were grouped into 3 teams each with a Sampler/Team Leader
and at least 3 Interviewers.
Interviews were mainly conducted in English and other local languages. The respondents were assured of
the confidentiality as stipulated by the provision of the Census and Statistics Act [Chapter 10:29] of 2007.
During a shift the Sampler was positioned in or next to the Immigration Control cubicles on the
“Departures” side of the Airport or Border Post. This was to enable the Immigration Officers on duty to
identify departing visitors and direct them to the Sampler’s desk. After recording the visitor on the Shift
Tally Sheet, the Sampler/Team Leader would refer the sampled respondent to the Interviewers.
2.7
Data Processing
Data were entered into the computers using the Census and Surveys Processing System (CSPro) software
package, Version 6.2. The data for each month were entered separately at the end of collection for that
particular month. For quality assurance purposes, all questionnaires were double-entered and internal
consistency checks were built within the data entry program. Data were analysed using the Statistical
Analysis System (SAS) software, Version 9.3. The data processing activities included development of data
entry templates, system testing, data capturing, weighting the data and running analysis for the specified
tables.
2.8
Quality Control
ZIMSTAT used a variety of complementary quality control measures and checks to ensure that the VES
data and findings were of high quality. Some of the controls utilized included the following:
Training: All persons involved in the survey received at least one form of training to
•
strengthen their capacity in their designated area of focus. All Interviewers and
supervisors were trained on the data collection tools at one central location, which
ensured the sharing of the same information and understanding of the survey objectives,
and expected output. The same was done for data entry staff.
•
Supervision: This was conducted by National and Provincial Supervisors and involved
observation of interviews and editing of questionnaires, among other things.
•
Data entry feedback to teams: Data entry commenced a month after the survey started.
This enhanced data quality as identified errors were communicated to Interviewers so
that they would not repeat the same errors. In addition, good practices were shared for
emulation.
Data verification: All questionnaires were double entered to ensure accurate data
capturing. Secondly, a verification exercise of Ports of Exit in selected ports was
undertaken to ensure that what was captured was correct.
•
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
6
CHAPTER 3:
3.0
SAMPLE COVERAGE, DEMOGRAPHIC AND BACKGROUND
OF VISITORS
Introduction
This chapter presents the VES 2015/16 sample coverage of visitors to Zimbabwe by highlighting the
response rates at each of the selected Ports of Exit. The chapter also focuses on demographic and
background characteristics of visitors to Zimbabwe.
3.1
Response Rate
5
Table 3.1 shows response rates by Ports of Exit. A total of 38 680 visitors were selected to participate in
the survey. Interviews were successfully completed for 34 185 visitors while 332 interviews were partially
completed yielding an overall response rate of 89.2%. Refusal to participate in the survey was one of the
reasons for non-response while time constraints and language barriers were among the other reasons.
Response rates varied across Ports of Exit, from 98.1% at Forbes to 79.0 % at Plumtree.
Table 3.1: Response Rate by Port of Exit, VES 2015/16
Port of Exit
Air
Harare International Airport
Joshua Mqabuko Nkomo
International Airport
Victoria Falls International
Airport
Road
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
3.2
Result of Interview
Partially
Completed Completed Refused
Other
Total
Response
Rate (%)
2 910
10
53
106
3 079
94.8
989
3
26
17
1 035
95.8
2 312
3
151
366
2 832
81.7
11 369
2 587
2 067
2 464
4 432
2 984
2 071
34 185
34
66
6
4
123
18
65
332
210
331
14
225
719
298
47
2 074
194
300
27
135
489
156
299
2 089
11 807
3 284
2 114
2 828
5 763
3 456
2 482
38 680
96.6
80.8
98.1
87.3
79.0
86.9
86.1
89.2
Sex and Age Distribution of Visitors
Figure 3.1 is on the distribution of visitors to Zimbabwe by sex. About 59% of the visitors
were males while the remainder were females.
5
For more detailed tables of the report refer to in Appendix 5
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
7
Figure 3.1: Distribution of Visitors to Zimbabwe by Sex, VES 2015/16
Table 3.2 is on the distribution of visitors by Port of Exit and sex. Among the 6 227 visitors who exited the
country using air transport, 46.9% of them used Harare International Airport while 37.2% used Victoria Falls
International Airport. Among the 28 290 visitors who departed the country by road transport, 40.3%
exited through Beitbridge Border Post while 16.1% exited through Plumtree. A similar pattern was
observed for both female and male visitors.
Table 3.2: Distribution of Visitors by Port of Exit and Sex, VES 2015/16
Port of Exit
Air
Harare International Airport
Joshua Mqabuko Nkomo
International Airport
Victoria Falls International
Airport
Total
Road
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
Grand Total
Sex of Visitor
Female
Male Not Stated
Total
Number
Percent
43.1
50.1
45.5
2 920
46.9
15.6
16.2
18.2
992
15.9
41.3
100.0
33.6
100.0
36.4
100.0
2 315
6 227
37.2
100.0
39.0
10.5
5.2
9.1
18.0
9.2
9.0
100.0
100.0
41.0
8.7
8.8
8.5
14.9
11.6
6.6
100.0
100.0
58.8
2.3
5.3
6.9
12.2
9.9
4.6
100.0
100.0
11 403
2 653
2 073
2 468
4 555
3 002
2 136
28 290
34 517
40.3
9.4
7.3
8.7
16.1
10.6
7.6
100.0
100.0
The age distribution of visitors is shown in Table 3.3. Seventy percent of the visitors were in the broad age
group 25-49 years. Thereafter, the percentage of visitors to the country generally decreased with
increasing age.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
8
Table 3.3: Distribution of Visitors by Age Group, VES 2015/16
Age Group
Female
Male
Total
15 -19
2.3
1.7
2.0
20 -24
8.7
5.7
6.9
25 -29
14.0
11.3
12.4
30 -34
16.9
17.1
17.1
35 -39
15.2
17.3
16.4
40 -44
12.4
15.0
13.9
45 -49
9.5
10.7
10.2
50 -54
6.7
7.2
7.0
55 -59
5.3
5.3
5.3
60 -64
65 -69
3.8
2.8
3.8
2.6
3.8
2.7
70 -74
1.5
1.5
1.5
75+
0.9
0.8
0.9
100.0
100.0
100.0
Total
Figure 3.2 below shows that with the exception of age group 20-24 years, there were more male than
female visitors. The largest difference between male and female visitors was in the age group 40-44 years
in which males constituted about 64% and women 36%.
Figure 3.2: Distribution of Visitors by Age Group and Sex, VES 2015/16
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
9
3.3
Visitors by Region
Figure 3.3 shows the distribution of visitors to Zimbabwe by region. A majority of the visitors were from
Africa (80.7%), 9.8% were from Europe and 5.7% were from Americas. About four percent of the visitors
were from Asia and Oceania.
Figure 3.3: Distribution of Visitors by Region, VES 2015/16
3.4
Country of Usual Residence
Figure 3.4 is on visitors to Zimbabwe by country of usual residence in Africa. South Africa with 38.1%, was
the leading source market for visitors to Zimbabwe, followed by Zambia (18.5%) and Malawi (18.1%).
Figure 3.4: Distribution of Visitors to Zimbabwe by Country of Usual Residence in Africa, VES 2015/16
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
10
Among visitors from Europe, 38.3% were usual residents of the United Kingdom while16.6% and 6.8% of
visitors were from Germany and France, respectively. Major source markets in the Asian region was Japan
(21.8%). Eighty-two percent of visitors from the Americas were usual residents of the United States of
America whereas 14.1% were from Canada. Most of the visitors from Oceania were from Australia (86%)
while New Zealand had 13.4%. See Figure 3.5 below.
Figure 3.5: Distribution of Visitors to Zimbabwe by Country of Usual Residence in Europe, Asia, the
Americas and Oceania, VES 2015/16
3.5
First Time and Repeat Visitors
The survey results show that 75.2% of visitors had been to Zimbabwe before while a 24.8% were visiting for
the first time. The pattern is generally the same for either sex.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
11
Figure 3.6: Distribution of First Time and Repeat Visitors by Sex, VES 2015/16
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
12
CHAPTER 4:
4.0
TRAVEL CHARACTERISTICS AND EXPENDITURE
Introduction
This chapter presents the results at national level. The results include other African countries visited
before and after Zimbabwe, party size and composition, travel arrangements, expenditure within the
country, holiday, tourist and leisure visitors and intentions of visiting the country in future.
4.1
Other African Countries Visited
It is important to know whether Zimbabwe is considered a destination alone or packaged with other
destinations. The information is critical for determining the level of cooperation required in joint
marketing with other destinations. Visitors were asked about the last four African countries that they had
visited in the two years preceding the survey, before coming to Zimbabwe. Information about visitors
travel plans after visiting Zimbabwe was also sought.
4.1.1 Other African Countries Visited in the Two Years Preceding the Survey
The results presented in Table 4.1 below show that a high proportion of visitors had been to South Africa
(43.6%) in the two years preceding the survey. In addition, 22.8% indicated that they had been to
Botswana, 16.8% had visited Mozambique while 16.3% had been to Zambia during the same period. One in
ten (10.1%) visitors reported that they had been to Namibia while slightly over a quarter of the visitors
(27.5%) indicated that they had not visited any African country in the two years preceding the survey.
Table 4.1: Distribution of Visitors by Last Four Countries Visited in Two Years Preceding the Survey, VES
2015/16
African Country
South Africa
Botswana
Mozambique
Zambia
Namibia
Tanzania
Number
Percent
15 041
7 854
5 814
5 615
3 492
2 900
43.6
22.8
16.8
16.3
10.1
8.4
Malawi
Swaziland
Kenya
D R Congo
Lesotho
Nigeria
Uganda
2 192
1 735
1 336
1 131
976
449
391
6.4
5.0
3.9
3.3
2.8
1.3
1.1
Ethiopia
Angola
Egypt
Ghana
Other African
Not Stated
None
368
354
263
254
1 344
52
9 479
1.1
1.0
0.8
0.7
3.9
0.2
27.5
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
13
4.1.2 African Countries Visited After Zimbabwe on the Same Trip
Table 4.2 provides information on visitors’ travel plans after their visit to Zimbabwe. Slightly over one in
five (22.3%) indicated that they were visiting South Africa after Zimbabwe on that same trip. In addition
8.2% reported that they were passing through Botswana while 6.8% would also visit Zambia on the same
trip. A majority of the visitors (60.5%) were not planning to visit any other African country after Zimbabwe.
Table 4.2: Distribution of Visitors by Other African Countries Visited on the Same Trip after Zimbabwe,
VES 2015/16
African Country
South Africa
Botswana
Zambia
Mozambique
Namibia
Malawi
Tanzania
Kenya
DR Congo
Swaziland
Ethiopia
Lesotho
Uganda
Nigeria
Ghana
Angola
Egypt
Other African
Not Stated
None
4.2
Number
Percent
7 713
2 835
2 359
1 881
666
349
22.3
8.2
6.8
5.4
1.9
1.0
180
147
0.5
0.4
0.3
0.2
0.2
0.1
0.1
0.1
0.1
0.1
0.0
88
80
55
39
35
22
20
18
12
121
0.4
232
0.7
20 877
60.5
Party Size and Composition
The survey sought information about the visitors’ travel arrangements, that is, party size and
composition.
4.2.1 Travelling Party Composition
Visitors were asked about the individuals they were travelling with and 43.1% reported that they were
travelling alone, followed by those who were travelling as families (26.1%). About one in ten (10.7%) of the
visitors indicated that they were travelling with friends while 9.3% were couples. See Figure 4.1.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
14
Figure 4.1: Travelling Party Composition, VES 2015/16
4.2.2 Travelling Party Size
Categorizing all the visitors by party size, the results showed that 43.1% were travelling alone as indicated
before, close to a quarter (23.6%) were travelling as pairs or couples, and 21% were travelling as a group of 3
to 4 people. About 3% of the visitors travelled as groups of 20 or more people. See Figure 4.2 below.
Figure 4.2: Travelling Party Size, VES 2015/16
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
15
4.3
Mode of Transport
Tourism is an enabler driven sector and it is critical for infrastructure such as airports, railways and roads
to be developed to facilitate destination access. The success of any tourism destination hinges on the five
As, namely, Attractions, Access, Accommodation, Amenities and Activities. The survey sought
information about the mode of transport used by visitors when they came into the country, during their
stay and when they were leaving the country.
4.3.1 Type of Transport Used to Enter the Country
Figure 4.3 presents the percentages of visitors by the mode of transport that they used to travel into the
country. Most visitors (34.2%) indicated that they had travelled using buses/coaches followed by 22.5%
who used private cars while 18.8% travelled into the country by air. About 3% of the visitors reported that
they had used hired cars to travel into the country.
Type of Transport
Figure 4.3: Type of Transport Used to Enter the Country, VES 2015/16
Percent
4.3.2 Type of Transport Used Within the Country
Figure 4.4 depicts the different modes of transport used by visitors to travel within the country. Private
cars and coaches/buses were the most popular mode of transportation used by visitors to travel within
the country, at 32.1% and 31.2%, respectively. These were followed by taxis/kombis which were used by 18%
of visitors. About 8.4% travelled using trucks and 5.5% used hired cars. The visitors that used air or rail
within the country were less than one percent each.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
16
Type of Transport
Figure 4.4: Type of Transport Used Within the Country, VES 2015/16
Percent
4.3.3 Type of Transport Used to Depart the Country
Information on the mode of transport used by visitors as they left the country was sought during the
survey and the results are presented in Figure 4.5 below. The highest proportion of visitors (33%) departed
the country using coaches/buses, followed by 22% who used private cars and 18.1% left the country by air.
Almost one in every ten (9.8%) of visitors departed the country using taxis/kombis while slightly over 3% of
the visitors used hired cars as they left the country.
Figure 4.5: Type of Transport Used to Depart the Country, VES 2015/16
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
17
4.4
Average Length of Stay and Places Visited
The length of stay in any destination has an impact on tourism expenditure. In other words it is expected
that the longer one stays in a destination the larger the expenditure provided that one stays in
commercial accommodation. Zimbabwe is endowed with a number of natural (e.g. Victoria Falls is one of
the Seven Wonders of the World) and manmade (e.g. Great Zimbabwe is a World Heritage Site) tourist
attractions. It is critical to know visitor preferences for planning and marketing purposes.
4.4.1 Average Length of Stay
The average length of stay for visitors to Zimbabwe was 8.6 nights as shown in Figure 4.6. Visitors from
Asia had the highest average length of stay of 16.6 nights followed by those from Oceania who had an
average length of stay of 11.7 nights in the country. Although visitors from African countries were the
highest (80.7%) their average length of stay was the lowest, 7.6 nights.
Figure 4.6: Average Length of Stay by Region, VES 2015/16
18
16
Avg length of stay
14
12
10
8
6
4
2
0
Avg nights
Africa
Americas
Asia
Europe
Ocenia
Total
7.6
9.1
16.6
9.9
11.7
8.6
4.4.2 Places Visited and Nights Spent
Visitors were asked about the places they visited whilst in Zimbabwe. The survey results show that 29.1%
visited Harare, 27.9% visited Victoria Falls and 22.6% visited Bulawayo. Harare and Bulawayo are the biggest
cities in the country while the Victoria Falls is the country’s prime tourist resort area. Thirty-six percent
comprised of an amalgamation of other places visited. See Figure 4.7.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
18
Figure 4.7: Distribution of Visitors by Places Visited, VES 2015/16
Although Chiredzi was amongst the least visited places, it had the highest average nights spent (8.2
nights). Average nights spent in Harare were 7.4, Bulawayo 6.1 and in Gweru 5.8. Although Victoria Falls
was the second most visited destination, the average length of stay was 2 nights as shown in Table 4.3.
Table 4.3: Distribution of Visitors by Average Number of Nights Spent, VES 2015/16
Places Visited
Chiredzi
Harare
Bulawayo
Gweru
Masvingo
Chimanimani
Gonarezhou
Mana Pools
Nyanga
Kariba
Hwange
Mutare/Vum ba
Matopos
Victoria Falls
In transit
Other
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
Number
194
7 040
5 474
792
1 008
72
52
166
231
365
927
1 820
436
6 744
10 328
8 599
Average Nights
8.2
7.4
6.1
5.8
5.0
5.0
5.0
4.0
3.9
3.9
3.4
3.2
2.4
2.0
1.0
4.9
19
4.5
Purpose of Visit
When people travel outside their usual environment there is always a motivating factor such as leisure,
business and other purposes. It is critical to know the purpose of visit by tourists to any destination as this
assists in product development and destination marketing. The results of the survey show that 31.1% of
the respondents were visiting friends and relatives. Transit visitors accounted for the second largest
proportion of 29.5% while Holiday/leisure was the third at 18.2%. Religion as an emerging form of tourism in
Zimbabwe accounted for 5.1%. See Figure 4.8.
Figure 4.8: Distribution of Visitors by Main Purpose of Visit, VES 2015/16
From the African region, a bigger proportions of in-transit visitors were coming from Malawi, Zambia,
Tanzania and Swaziland while for business they were coming from Kenya, Mozambique, Swaziland,
Zambia and South Africa. Botswana, South Africa and Mozambique had their biggest proportion visiting
friends or relatives. Of all the countries in Africa, Botswana had the biggest proportion visiting destination
Zimbabwe for religious activity.
Visitors from overseas markets mainly come for leisure with the exception of India which had high
proportions for leisure and business, and United Kingdom which had 38.8% coming for holiday and 42.7%
visiting friends. See Table 4.4.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
20
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
21
Botswana
Kenya
Mozambique
South Africa
Tanzania
Swaziland
Zambia
Malawi
Other African
Americas Canada
USA
Other Americas
Asia
India
Japan
China
Other Asian
Europe
Austria
Germany
Greece
Irish Republic
Italy
Netherlands
Portugal
United Kingdom
Other European
Oceania Australia
New Zealand
Other
Africa
Country of Usual Residence
Holiday/
Leisure Business
7.0
8.8
14.4
44.0
2.7
22.3
9.9
13.4
5.0
12.9
2.7
17.3
2.1
14.6
0.7
3.9
21.0
20.4
66.9
5.0
75.3
4.9
72.4
7.9
40.8
40.8
88.2
4.7
46.5
32.4
63.0
11.8
72.2
6.9
89.5
3.6
85.7
0.0
51.4
8.6
84.9
7.6
89.3
4.9
80.8
7.7
38.8
7.0
81.0
7.7
66.8
2.6
62.6
2.2
75.0
25.0
Visiting
friend(s) /
relative(s)
57.9
21.6
37.6
56.2
9.6
24.5
8.3
3.7
17.5
15.8
9.3
5.3
5.6
1.6
14.1
14.9
12.5
3.6
14.3
28.6
5.0
4.4
7.7
42.7
5.9
23.7
27.5
0.0
Purpose of Visit
Convention/
conference/ Transit Educa
exhibition visitor
tion
0.4
2.5
1.7
5.6
7.2
0.8
0.8
11.7
1.7
0.4
10.4
0.3
1.7
67.9
0.8
0.9
39.1
0.0
0.4
69.9
0.5
0.3
89.9
0.4
1.8
29.3
2.5
0.0
7.2
0.7
0.3
5.3
0.6
0.0
7.9
0.0
1.4
0.0
1.4
0.0
4.7
0.0
0.0
4.2
1.4
0.0
2.2
1.2
0.0
8.3
0.0
0.0
2.9
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.8
0.8
0.0
0.0
0.5
0.0
0.0
3.8
0.0
0.2
1.6
0.2
0.2
3.6
0.6
0.3
1.9
0.0
0.0
1.1
0.0
0.0
0.0
0.0
Table 4.4: Visitors by Main Purpose of Visit and Source Market, VES 2015/16
0.4
0.0
2.1
0.2
0.0
0.0
0.0
0.0
0.0
0.0
0.1
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.1
0.0
0.2
0.0
0.0
Health
Shop
ping
0.3
1.6
9.1
0.1
0.0
0.0
0.5
0.1
0.0
0.0
0.1
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
Activity
19.9
1.6
9.7
5.7
0.8
5.5
2.4
0.4
4.4
0.7
2.4
0.0
1.4
0.0
0.0
2.2
0.0
0.0
0.0
0.0
0.0
0.0
0.0
1.7
0.3
0.7
0.0
0.0
Religious
Other
1.2
3.2
2.3
3.5
1.3
10.0
1.3
0.5
3.0
3.6
1.8
6.6
8.5
0.8
1.4
4.7
0.0
0.5
0.0
11.4
0.8
1.0
0.0
7.8
0.9
3.8
6.6
0.0
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
3 415
125
2 376
10 581
240
110
5 128
5 000
758
278
1 617
76
71
127
71
322
72
561
14
35
119
205
26
1298
1056
582
91
4
Percent Number
Total
Although visitors have a main purpose of coming to the country, some of them end up engaging in extra
activities. A majority of visitors (82.4%) who visited Victoria Falls had come to the country mainly for
holiday and leisure. Similarly, highest proportions of people who visited Hwange, Kariba, Mana Pools,
Gonarezhou and Matopos had come to the country mainly for holiday and leisure.
Of those who visited Nyanga, Bulawayo, Masvingo, Harare, Vumba, Gweru, Chimanimani and Chiredzi the
highest proportions had mainly come to Zimbabwe to visit friends and relatives. See Table 4.5
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
22
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
23
3.0
19.6
57.8
17.3
8.0
72.1
82.4
55.1
84.9
6.1
14.2
37.5
71.2
11.3
0.5
4.0
Matopos
Masvingo
Harare
Hwange
Victoria Falls
Kariba
Mana Pools
Mutare/
Vumba
Gweru
Chimanimani
Gonarezhou
Chiredzi
In transit
Other
14.6
1.9
11.3
1.9
8.3
13.0
9.3
5.6
8.4
26.5
8.1
4.1
11.2
10.2
Bulawayo
5.2
Business
25.2
Holiday/
Leisure
Nyanga
Places
Visited
62.1
2.9
64.9
26.9
44.4
59.6
49.2
10.8
29.3
6.4
15.4
45.0
55.8
28.7
63.7
61.7
VFR
0.4
0.1
1.0
0.0
0.0
0.4
0.1
0.6
0.3
0.4
0.4
1.0
0.2
0.7
0.7
1.3
MICE
6.5
91.9
1.0
0.0
1.4
1.0
1.9
0.0
0.3
1.8
0.9
4.1
8.5
0.5
1.0
0.0
Transit
visitor
0.4
0.2
0.0
0.0
0.0
1.8
2.0
0.0
0.5
1.0
0.2
0.9
0.4
0.5
0.8
1.3
Education
Purpose
Table 4.5: Visitors by Main Purpose of Visit and Places Visited, VES 2015/16
0.3
0.0
2.1
0.0
0.0
0.4
1.8
0.0
0.0
0.0
0.0
0.4
0.1
0.0
0.1
0.0
Health
0.6
0.0
0.0
0.0
0.0
0.0
9.8
0.0
0.0
0.3
0.0
0.2
0.1
0.0
0.1
0.4
Shopping
7.7
2.0
6.2
0.0
4.2
6.5
7.4
0.0
0.8
1.1
0.9
8.5
6.8
6.0
8.4
2.2
Religious
Activity
3.4
0.4
2.1
0.0
4.2
3.2
2.1
0.6
4.4
1.1
1.7
5.6
2.8
1.8
3.8
2.6
Other
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
Percent
8 581
10 258
194
52
72
790
1 818
166
365
6 726
927
7 023
1 005
436
5 465
230
Number
Total
4.6
Activities Engaged and Type of Accommodation Facility
As alluded to earlier, activities engaged by visitors and accommodation utilised are part of the five As of
tourism. This section provides results of the survey on the aforementioned parameters.
4.6.1 Activities Engaged
The results show that 60% of the visitors did not engage in any tourism activities during their stay in the
country. Of the 40% who had undertaken at least one activity, sightseeing (53.4%) was the most popular
activity followed by Shopping (35.2%), Business (23.2%) and Boat Cruises (17.9%). See Figure 4.9.
Figure 4.9: Visitors by Tourism Activities Engaged, VES 2015/16
Across all age groups visitors engaged more in sightseeing followed by shopping. For more details see
Table 4.6.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
24
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
25
Total
Activities
Engaged
2.7
3.4
3.1
Business
9.8
Other specify
Number
798
100.0
7.3
Boat cruises
Percent
5.9
4.9
1 616
100.0
6.6
7.9
17.8
15.9
Shopping
Visiting historical
places/ cultural
interest
8.5
5.2
5.5
9.4
12.2
Water sport
Photographic
safari
5.9
7.5
Walking safari
Game drives/
view
0.2
30.0
20-24
0.5
29.9
15-19
Hunting safari
Sightseeing
Activities Engaged
2 538
100.0
4.8
8.0
5.7
20.8
11.7
2.3
4.0
7.8
5.5
0.3
29.1
25-29
Table 4.6: Activities Engaged in by Age Group, VES 2015/16
3 167
100.0
5.2
6.9
4.2
25.1
16.1
2.1
3.0
6.5
4.5
0.3
26.2
30-34
2 920
100.0
4.5
6.9
4.6
24.5
19.5
2.3
2.2
6.6
3.5
0.2
25.3
35-39
2 878
100.0
5.0
6.9
4.0
23.3
18.8
2.3
2.6
6.8
5.0
0.3
24.9
40-44
2 458
100.0
5.2
8.8
4.4
19.2
17.4
2.3
2.8
7.2
4.4
0.4
28.0
45-49
Age Group
2 214
100.0
6.2
10.8
4.6
14.8
12.3
2.3
3.4
8.9
5.7
0.7
30.3
50-54
2074
100.0
5.5
13.1
4.8
15.0
10.2
2.4
2.6
9.0
5.8
0.4
31.2
55-59
1 752
100.0
4.6
14.9
4.8
14.0
7.1
2.8
2.0
9.1
6.4
0.5
33.7
60-64
1 507
100.0
4.9
16.6
5.4
13.3
3.9
3.1
1.3
10.6
5.0
0.4
35.4
65-69
929
100.0
4.2
17.4
4.1
13.7
1.3
3.6
1.5
10.5
5.9
0.6
37.1
70-74
407
100.0
3.4
16.5
6.6
12.8
3.4
3.7
0.7
10.1
7.4
0.0
35.4
75+
4.6.2 Type of Accommodation Facility
Forty-two percent of visitors did not utilise any accommodation. These included excursionists, visitors
who slept in coaches/buses, trucks, cars, churches etc. Thirty-three percent of visitors either stayed with
friends or relatives. Commercial accommodation, such as hotels, lodges, chalets and camps accounted for
22% of all the accommodation used by the visitors. See Figure 4.10.
Figure 4.10: Distribution of Visitors by Type of Accommodation Facility, VES 2015/16
Table 4.7 shows the type of accommodation used by visitors in the country by source markets. A greater
proportion of visitors from African countries, with the exception of Kenya (45.6%), did not utilise any
commercial accommodation. Visitors from overseas markets utilise commercial accommodation with the
exception of United Kingdom with 52.1% staying with friends and relatives.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
26
Table 4. 7: Type of Accommodation by Source Market, VES 2015/16
Country of Usual
Residence
Africa
Americas
Asia
Europe
Oceania
Botswana
Kenya
Mozambique
South Africa
Tanzania
Swaziland
Zambia
Malawi
Other
African
Canada
USA
Other
American
India
Japan
China
Other Asian
Austria
Germany
Greece
Irish
Republic
Italy
Netherlands
Portugal
United
Kingdom
Other
European
Australia
New Zealand
Other
Type of Accommodation
Total
Chalet(s)/
None Hotel Lodges Camp(s)
Other
25.8
5.2
4.9
1.1
4.1
20.8
36.0
9.6
0.0
11.2
62.9
4.2
4.0
0.3
0.7
18.5
8.5
6.6
2.4
2.7
73.3
8.8
5.4
1.7
1.3
51.4
7.3
10.1
2.8
0.9
84.0
2.4
3.1
0.2
1.5
91.2
1.4
1.5
0.1
1.4
Friend(s)/
relative(s)
place
58.9
22.4
28.0
61.4
9.6
27.5
8.8
4.3
Percent
Number
100.0
3 415
100.0
125
100.0
2 375
100.0
10 579
100.0
240
100.0
109
100.0
5 137
100.0
5 008
39.7
16.2
14.6
20.3
33.1
36.8
12.1
23.4
26.0
3.7
7.6
8.8
3.8
1.8
2.2
20.3
18.0
11.5
100.0
100.0
100.0
758
278
1 613
15.8
8.5
11.0
0.0
8.8
22.2
19.4
21.4
50.0
63.4
76.4
63.8
45.9
22.2
33.2
50.0
25.0
11.3
7.1
13.0
18.4
19.4
32.3
7.1
2.6
1.4
3.1
1.4
4.4
19.4
9.1
7.1
1.3
5.6
1.6
2.9
5.0
0.0
0.9
0.0
5.3
9.9
0.8
18.8
17.5
16.7
5.2
14.3
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
76
71
127
69
320
72
563
14
8.6
11.0
18.9
11.5
40.0
44.9
32.8
50.0
22.9
30.5
24.9
23.1
5.7
5.1
16.9
7.7
0.0
2.5
2.0
3.8
22.9
5.9
4.5
3.8
100.0
100.0
100.0
100.0
35
118
201
26
7.5
18.4
14.5
4.8
2.8
52.1
100.0
1 298
14.6
10.3
7.8
25.0
40.4
25.5
26.7
50.0
26.7
25.8
20.0
0.0
9.8
9.1
13.3
25.0
2.5
1.7
0.0
0.0
6.1
27.5
32.2
0.0
100.0
100.0
100.0
100.0
1 056
581
90
4
Table 4.8 shows that visitors with longer average length of stay were mainly visiting friends or relatives
(9.9 nights) followed by education (9.7 nights), health (7.3 nights) and religion (6.4 nights).
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
27
Table 4.8: Average Length of Stay by Main Purpose of Visit, VES 2015/16
Main Purpose of Visit
Holiday/ Leisure
Business
Visiting friend(s)/relative(s)
Convention/conference/exhibition
Transit visitor
Education
Health
Shopping
Religious Activity
Other
4.7
Number
6 305
3 827
10 771
153
10 216
224
92
263
1 780
815
Av era ge nights
3.7
4.5
9.9
5 .0
1.1
9.7
7.3
0.2
6.4
6.5
Visitor Expenditure and Payment Method
Tourist expenditure is an important measure of international tourism demand in the destination. In other
words it is a foreign currency earner and net exporter of services. The payment method used by the
visitors in the destination country is important for providing or improving the preferred services.
4.7.1 Visitor Expenditure
Table 4.9a shows the distribution of visitors' expenditure in the country. The results show that 83.7% of the
visitors spent USD 500 or less with 41.8% spending USD 50 or less. The proportion of visitors who spent
between USD 501 to USD 5 000 was 15.5% with the highest spenders in Zimbabwe spending above USD 5
000 being less than 1%.
Table 4.9a: Distribution of Visitors by Expenditure, VES 2015/16
Cost in USD
0
$1 - $50
$51 - $100
$101 - $200
$201 - $300
$301 - $500
$501 - $1 000
$1 001 - $5 000
$5 001 - $10 000
$10 001 - $20 000
More than $20 000
Total
Number
4 505
9 906
3 777
4 656
2 626
3 406
2 974
2 393
154
51
69
34 517
Percent
13.1
28.7
10.9
13.5
7.6
9.9
8.6
6.9
0.4
0.1
0.2
100.0
From Table 4.9b it can be derived that 41.8% of visitors had an expenditure of USD 50 or less. An analysis of
this low spending pattern was done to reveal the countries of usual residence of these visitors. Visitors
from Zambia (37.4%), South Africa (16.3%), Malawi (29.3%) and Botswana (3.8%) did not spend any money in
Zimbabwe.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
28
Visitors from the same countries spent between USD1 to USD50, Mozambique being an additional
country in this category. Of the overseas countries, USA had more visitors with low expenditure.
Table 4.9b: Visitors who had no Expenditure and Those who Spent USD 1 to USD 50, VES 2015/16
Country of Usual Residence
Num ber
Percent
Number
Percent
Total number
of visitors
from a
country
169
8
84
734
48
22
1 685
1 320
87
11
108
3
2
11
3
21
10
27
7
8
5
34
76
18
3
1
0
4 505
3.8
0.2
1.9
16.3
1.1
0.5
37. 4
29.3
1.9
0.2
2.4
0.1
0.0
0.2
0.1
0.5
0.2
0.6
0.2
0.2
0.1
0.8
1.7
0.4
0.1
0.0
0.0
100 .0
895
21
1 044
1 789
95
35
2 236
2 925
153
43
221
7
10
35
5
35
9
79
16
20
2
68
124
30
7
1
1
9 906
9.0
0.2
10.5
18.1
1 .0
0.4
22.6
29.5
1.5
0.4
2.2
0.1
0.1
0.4
0.1
0.4
0.1
0.8
0.2
0.2
0.0
0.7
1.3
0.3
0.1
0.0
0.0
100.0
3 429
125
2 381
10 623
241
110
5 145
5 048
761
278
1 622
76
71
129
71
322
72
563
119
206
26
1 300
1 112
582
91
4
10
34 517
Number of Visitors with
No Expenditure
Africa
America
Asia
Europe
Oceania
Not Stated
Botswana
Kenya
Mozambique
South Africa
Tanzania
Swaziland
Zambia
Malawi
Other African
Canada
USA
Other American
India
Japan
China
Other Asian
Austria
Germany
Italy
Netherlands
Portugal
United Kingdom
Other European
Australia
New Zealand
Other
Not Stated
Total
USD 1 -USD 50
Figure 4.11 shows average expenditure per person by region. Visitors from Oceania were the high
spenders (USD 1 354) followed by those from Europe with an average expenditure of USD 909. The least
spenders were visitors from Africa with an average expenditure of USD 310.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
29
Amount in USD
Figure 4.11: Average Expenditure per Trip per Person by Region in USD, VES 2015/16
Region
The average expenditure per person per trip for all visitors was USD 385. In Africa, Kenya followed by
Namibia and South Africa had the highest average expenditure per person per trip. In the Americas, the
average expenditure per person per trip for USA and Canada were more or less the same. In Asia, China
with USD 1 544 had the highest average expenditure per trip per person. United Kingdom and Belgium
had the highest average expenditure per person per trip for visitors coming from Europe. Australia and
New Zealand had high average expenditure. See Table 4.10.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
30
Table 4.10: Average Expenditure per Person per Trip by Country in USD, VES 2015/16
Category
Africa
America s
Asia
Europe
Oceania
Not Stated
Number of
Visitors
Botswana
DR Congo
Kenya
Mozambique
South Africa
Namibia
Tanzania
Swaziland
Zambia
Malawi
Other African
Total
Canada
USA
Other Americas
Total
India
Japan
China
Other Asian
Total
Austria
Belgium
Denmark
France
Germany
Italy
Netherlands
Sweden
Switzerland
United Kingdom
Norway
Spain
Other European
Total
Australia
New Zealand
Other
Total
Not Stated
Total
Grand Total
3 263
163
117
2 299
9 891
275
193
88
3 456
3 744
235
23 724
268
1 511
74
1 853
69
118
68
300
555
62
108
79
210
536
112
198
66
189
1 266
68
124
213
3 231
564
88
3
655
4 499
9
34 517
Average
Expenditure /Person
/Trip
272
216
798
213
470
570
278
376
124
86
839
310
874
895
657
883
695
294
1 544
1 009
884
986
1 001
925
458
436
383
657
698
553
1 398
590
520
775
909
1 408
1 037
545
1 354
1
363
385
The survey results show a total visitor expenditure of USD 13 301 486 from a sample size of 34 517
visitors. The highest expenditure was on food and beverages accounting for 28% followed by
accommodation with 18%. Transport accounted for 14.9%, the biggest contribution being road.
Leisure (Sport and Recreational, and Hunting) activities accounted for 9.2%. See Table 4.11.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
31
Table 4.11: Distribution of Visitors' Expenditure by Category, VES 2015/16
Category
Amount Spent
Sum (USD)
Accommodation
Food and beverage
Railway transport
Road transport
Percent
2 394 193
3 728 594
12 641
1 697 174
18.0
28. 0
0.1
12.8
8 481
96 397
0.1
0.7
Transport equipment rental
165 549
1.2
Travel/Tour agencies
104 776
0.8
Sport and recreational
Hunting
855 632
371 140
6.4
2.8
278 523
804 204
699 740
2 084 442
2.1
6.0
5.3
15.7
100.0
Water transport
Air transport
Arts and craft
Other consumption products
Other valuables
Other
Total
4.7.2 Estimated Tourism Revenue from Visitors
From July 2015 to June 2016 (the duration for VES), the total number of visitors to the country was 2 106
975 as per Department of Immigration Control. The average expenditure of all visitors from VES was USD
385. Therefore, the estimated direct revenue from visitors for July 2015 to June 2016 was USD 811 185 375.
4.7.3 Payment Method
The majority of visitors used cash (80.6%) while 5.8% used plastic money. This reflects a limited access to Epayment portals which is essential for international visitors. See Figure 4.12.
Figure 4.12: Distribution of Visitors by Main Method of Payment, VES 2015/16
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
32
CHAPTER 5:
5.0
HOLIDAY/ LEISURE VISITORS
Introduction
Every destination has its own unique selling points which form the basis for its competitiveness. For
Zimbabwe, its pristine wildlife and nature offers a great appeal to leisure tourists. Leisure tourism tends to
reflect a niche market of tourists with high disposable income and a greater propensity to spend.
This chapter presents an analysis of visitors (6 285) who were on holiday/leisure and constituted 18.2% of
all visitors to the country. The information sought include type of booking, source of information, package
and its cost, and nights covered by the packages, among other things.
5.1
Lead Time Between Planning and Actual Travel
Lead time is an important indicator in marketing tourism products. It can be used to determine the
responsiveness of tourism source markets and can be used as a basis for market segmentation. Table 5.1a
shows that the highest proportion of holiday/leisure tourists (35.2%) had a lead time of 2 months to less
than 6 months from planning stage to arrival into Zimbabwe, followed by those who had a lead time of 6
months to less than 1 year at 28.1%.
Table 5.1 a: Distribution of Holiday/Leisure Visitors by Lead Time, VES 2015/16
Lead Time
Number
Percent
Less than a month
689
11.0
1 month to less than 2 months
649
10.3
2 months to less than 6 months
2 213
35.2
6 months to less than 1 year
1 769
28.1
784
12.5
181
2.9
6 285
100.0
1 Year and above
Not Stated
Total
Visitors from all the five continents had an average lead time of 2 months to less than 6 months with the
exception of visitors from the Americas who had a longer lead time of 6 months to less than 1 year (being
influenced by those from the United States of America).
Within the African continent, Botswana, Mozambique and Zambia had the highest proportion of visitors
with a short lead time of less than one month whereas South Africa follows the average lead time for all
visitors, that is, 2 months to less than 6 months. See Table 5.1b.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
33
Table 5.1b: Distribution of Holiday/Leisure Visitors by Lead Time and Source Markets, VES 2015/16
Region and Country
Africa
Americas
Asia
Europe
Oceania
Not
Stated
Total
Botswana
Mozambique
South Africa
Namibia
Zambia
Other African
Total
Canada
USA
Other Americas
Total
Japan
Other Asian
Total
Belgium
Denmark
France
Germany
Italy
Netherlands
Switzerland
United Kingdom
Norway
Spain
Other European
Total
Australia
New Zealand
Other
Total
Not Stated
Lead Time
less 1 month 2 months 6 months 1 Year
than 1
to less
to less
to less
and
month than 2
than 6
than 1 above
months months
year
Total
Percent Number
32.0
41.9
1 5.1
18.5
50.5
25.5
22.1
5.5
7.2
11.1
7.1
8.4
8.7
8.6
7.4
12.1
3.7
9.7
6.1
6.7
8.1
6.8
10.2
1.7
7.4
7.3
5.8
5.3
33.3
5.9
n/a
24.7
19.4
16.8
28.7
21.4
20.8
19.6
6.6
6.1
5.6
6.2
10.3
17.4
15.3
7.4
5.2
11.1
6.1
9.1
6.7
5.6
6.4
1.7
11.9
9.3
7.3
4.2
3.5
0.0
4.1
n/a
27.8
27.4
37.1
31.5
18.4
34.9
33.5
36.1
31.8
42.6
32.8
50.5
46.2
47.5
34.7
27.6
41.6
31.8
55.6
39.3
39.8
36.3
44.1
58.5
46.7
39.4
31.8
40.4
33.3
33.0
n/a
12.4
6.5
22.5
18.5
3.9
13.2
18.1
33.3
35.1
25.9
34.5
26.2
19.4
21.4
44.2
41.4
33.2
35.9
23.2
38.8
34.8
35.3
35.6
21.2
27.6
33.8
35.0
26.3
33.3
33.9
n/a
3.1
4.8
8.5
2.8
5.8
5.7
6.7
18.6
19.7
14.8
19.3
4.7
8.3
7.2
6.3
13.8
10.5
16.4
6.1
8.4
11.8
15.2
8.5
6.8
8.9
12.1
23.2
24.6
0.0
23.2
n/a
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
n/a
291
62
997
108
103
106
1 667
183
1 190
54
1 427
107
253
360
95
58
190
493
99
178
161
499
59
118
257
2 207
380
57
3
440
184
11.3
10.6
36.3
29.0
12.8
100.0
6 285
Note: n/a=not applicable
5.2
Type of Booking
In line with technological advancement, it is imperative that visitors world over are now making use of
advanced booking facilities available in countries of their intended visits. Advanced booking facilities have
empowered visitors to make appropriate decisions or choices at the right time as well as allowing players
in the tourism industry to have personal touch with clients via the internet.
Visitors who were on holiday/leisure were asked if they made some advance bookings prior to their visit.
Figure 5.1 shows that 71.5% of the visitors made advance bookings before they came into the country.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
34
Figure 5.1: Percent Distribution of Visitors by Type of Booking, VES 2015/16
The majority of visitors (over 75%) from the overseas markets made advance bookings prior to visiting
Zimbabwe, whereas advance bookings were made by close to half of the visitors from the African Region.
Most of visitors from South Africa (57%) had made advance bookings whereas Botswana, Namibia and
Zambia had highest proportion of visitors who did not make advance bookings. See Table 5.2.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
35
Table 5.2: Visitors by Type of Booking and Source Market, VES 2015/16
Region and Country
Type of Booking
Total
Advance Booking No Advance Booking Not Stated
Number Percent
Number Percent Number Percent Number Percent
Africa
Botswana
85
28.4
207
69.2
7
2.3
299 100.0
Kenya
6
33.3
12
66.7
0
0.0
18 100.0
Mozambique
23
35.9
60.9
2
3.1
64 100.0
39
South Africa
600
57.0
406
38.6
46
4.4
1 052 100.0
Namibia
53
48.6
56
51.4
0
0.0
109 100.0
Tanzania
7
58.3
5
41.7
0
0.0
12 100.0
Angola
10
83.3
1
8.3
1
8.3
12 100.0
Zambia
33
30.3
70
64.2
6
5.5
109 100.0
Malawi
11
32.4
15
44.1
8
23.5
34 100.0
Other African
19
46.3
20
48.8
2
4.9
41 100.0
Total
847
48.4
831
47.5
72
4.1
1 750 100.0
Americas Canada
152
81.7
33
17.7
1
0.5
186 100.0
USA
1 046
85.9
159
13.1
13
1.1
1 218 100.0
Other Americas
46
83.6
8
14.5
1
1.8
55 100.0
Total
1 244
85.3
200
13.7
15
1 .0
1 459 100.0
Asia
India
24
82.8
4
13.8
1
3.4
29 100.0
Israel
30
81.1
5
13.5
2
5.4
37 100.0
Japan
88
78.6
20
17.9
4
3.6
112 100.0
China
27
81.8
6
18.2
0
0.0
33 100.0
Hong Kong
16
100
0
0.0
0
0.0
16 100.0
Malaysia
7
87.5
1
12.5
0
0.0
8 100.0
Singapore
28
96.6
1
3.4
0
0.0
29 100.0
Turkey
8
72.7
3
27.3
0
0.0
11 100.0
Other Asian
73
71.6
26
25.5
3
2.9
102 100.0
Total
301
79.8
66
17.5
10
2.7
377
100.0
Europe
Austria
35
67.3
15
28.8
2
3.8
52 100.0
Belgium
76
80.0
19
20.0
0
0.0
95 100.0
Denmark
47
81.0
11
19.0
0
0.0
58 100.0
France
164
84.5
29
14.9
1
0.5
194 100.0
Germany
360
71.7
133
26.5
9
1.8
502 100.0
Irish Republic
15
83.3
3
16.7
0
0.0
18 100.0
Italy
74
73.3
26
25.7
1
1.0
101 100.0
Netherlands
130
71.0
52
28.4
1
0.5
183 100.0
Portugal
18
85.7
3
14.3
0
0.0
21 100.0
Sweden
39
79.6
9
18.4
1
2.0
49 100.0
Switzerland
126
75.9
37
22.3
3
1.8
166 100.0
United Kingdom
398
79.1
101
20.1
4
0.8
503 100.0
Czech & Slovakia
12
57.1
9
42.9
0
0.0
21 100.0
Hungary
9
81.8
2
18.2
0
0.0
11 100.0
Norway
45
75.0
13
21.7
2
3.3
60 100.0
Poland
22
84.6
3
11.5
1
3.8
26 100.0
Spain
99
82.5
19
15.8
2
1.7
120 100.0
Other European
55
82.1
10
14.9
2
3.0
67 100.0
Total
1 724
76.7
494
22.0
29
1.3
2 247 100.0
Oceania Australia
321
82.5
62
15.9
6
1.5
389 100.0
New Zealand
49
86.0
7
12.3
1
1.8
57 100.0
Other
2
66.7
1
33.3
0
0.0
3 100.0
Total
372
82.9
70
15.6
7
1.6
449 100.0
Not Stated Not Stated
3
100.0
0
0.0
0
0.0
3 100.0
Grand Total
4 491
71.5
1 661
26.4
133
2.1
6 285 100.0
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
36
5.3
Source and Quality of Information
Marketing is vital for the success of any tourism destination. The ability of the industry to realize its
maximum potential in any country depends on the availability of information to those intending to visit
the country. Visitors on holiday/leisure were asked their main source of information on destination
Zimbabwe.
Figure 5.2 shows that 34.6% of the visitors obtained the information via the internet, 31.5% through travel
agents while 20.1% were advised by friends or relatives. Small proportions of the visitors got information
from the travel guide (5%), newspapers/magazines (1.7%), Zimbabwe Tourist Offices/Embassies (0.6%),
exhibitions/travel shows (0.3%), and other sources (4.2%).
Figure 5.2: Percent Distribution of Visitors by Source of Information for Planning Visit, VES 2015/16
Concerning quality of information received prior visiting Zimbabwe, all the seven sources asked in the
survey were rated good to very good by at least 88% of the visitors whilst they were rated poor to very
poor by at most 2.6% of the visitors. See Table 5.3.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
37
Table 5.3: Percent Distribution of Visitors by Quality of Information Obtained by Source, VES 2015/16
Source of Information
Travel agent
Zimbabwe tourist
office/Embassies
Friends/relatives
Internet
Exhibition/Travel shows
Newspapers/magazines
Travel guide
Other
Rating
Very
good Good
65.1
28.7
Satisfactory Poor
4.4
1.4
Very
poor
0.4
Not
stated
0.1
Total
Percent
100.0
Total
Number
1 978
(68.4) (26.3)
59.9 33.0
40.4 47.9
(*)
(*)
61.0
30.5
57.3
36.0
64.0 23.9
(2.6)
5.5
9.3
(*)
3.8
5.7
4.2
(0.0)
0.5
0.4
(*)
0.0
0.0
0.8
(0.0)
0.0
0.2
(*)
2.9
0.3
6.4
100.0
100.0
100.0
(*)
100.0
100.0
100.0
38
1 262
2 172
18
105
314
264
(2.6)
1.1
1.9
(*)
1.9
0.6
0.8
(*) figures based on less than 25 cases have been suppressed
() figures based on 25 -49 cases, hence, must be used with caution
5.4
Average Expenditure
The average expenditure for holiday/leisure visitors per person per trip was USD 681. However, the highest
average expenditure was by visitors from South Africa (USD 1 081) followed by those from Denmark (USD
936), UK (USD 857), Australia (USD 848) and USA (USD 800). See Table 5.4.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
38
Table 5.4: Average Expenditure per Person per Trip for Holiday/Leisure Visitors by Source Markets,
VES 2015/16
Region and Country
Africa
Botswana
Mozambique
South Africa
Namibia
Zambia
Other African
Total
Americas
Canada
USA
Other Americas
Total
Asia
Japan
Other Asian
Europe
Total
Belgium
Denmark
France
Germany
Italy
Netherlands
Switzerland
United Kingdom
Norway
Spain
Other European
Total
Oceania
Australia
New Zealand
Other
Total
Not Stated
Not Stated
Total
Grand Total
5.5
Number of
Visitors
291
64
1 021
105
104
146
1 699
181
1 155
55
1 391
103
24 5
348
92
56
181
482
96
176
158
488
53
111
247
2 140
379
54
2
435
269
3
6 285
Average
Expenditure/
Person/ Trip
267
781
1 081
549
369
991
843
443
800
590
746
280
718
588
854
936
437
392
347
596
491
857
352
499
579
584
848
620
368
818
11
953
681
Package or Inclusive Tour
External tour operators who sell packaged tours are an important part of the tourism value chain as they
help stimulate demand for tourism products. Visitors were asked whether they were on package/inclusive
tour arrangement. About 53% of holiday /leisure visitors were on package tour arrangements as depicted in
Figure 5.3.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
39
Figure 5.3: Percent Distribution of Visitors on Package or Inclusive Tour, VES 2015/16
5.5.1 Package/Inclusive Tour by Region
Figure 5.4 shows (for those who indicated their country of usual residence) that at continental level, the
Americas had the highest proportion (67%) of visitors on package tour followed by Asia with 66.8%. Africa
had the least proportion of visitors on package tour at 23.9%.
Figure 5.4: Visitors by Package/Inclusive Tour and Region, VES 2015/16
5.5.2 Package/Inclusive Tour by Country of Usual Residence
Table 5.5a shows that for overseas countries, the United States of America (USA) led in bringing visitors
under the package/inclusive tour arrangements at 25.3% followed by Germany at 10%. Australia and the
United Kingdom (UK) also contributed a sizeable proportion of visitors under package/inclusive tour,
contributing 7.5% and 7.1%, respectively.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
40
Of the visitors from Africa, only South Africa had a notable proportion of visitors who came on package
tour at 9.7%.
Among overseas visitors who came on non-package tour arrangements, USA and UK contributed
significant proportions of 12.8% and 9.2%, respectively, while for the African region, South Africa had the
highest contribution of 24.2% followed by Botswana with 9.1%.
Table 5.5a: Percent Distribution of Visitors on Package/Inclusive Tour by Country of Usual Residence,
VES 2015/16
Country of Usual
Residence
Botswana
Kenya
Mozambique
South Africa
Tanzania
Zambia
Malawi
Other African
Canada
USA
Other Americas
India
Japan
China
Other Asian
Austria
Germany
Greece
Irish Republic
Italy
Netherlands
Portugal
United Kingdom
Other European
Australia
New Zealand
Other
Not Stated
Total Percent
Total Number
Package/Inclusive Tour
On Package/
Inclusive tour
1.1
0.1
0.2
9.7
0.1
0.2
0.0
1.3
3.5
25.3
0.8
0.6
2.5
0.6
3.9
0.9
10.0
0.2
0.4
2.1
3.1
0.4
7.1
17.2
7.5
1.2
0.0
0.1
100
3 302
Not on Package/
Inclusive tour
9.1
0.5
2.0
24.2
0.4
3.4
1.0
4.0
2.4
12.8
1.0
0.3
0.9
0.4
2.5
0.7
5.9
0.2
0.2
1.0
2.7
0.3
9.2
9.5
4.7
0.7
0.1
0.0
100
2 802
Total
Not
stated
4.4
0.0
1.1
28.7
0.0
3.9
3.9
2.8
0.6
13.8
1.1
0.6
2.2
0.6
2.8
1.1
4.4
0.0
0.0
1.7
3.3
0.6
5.5
12.2
5.0
0.0
0.0
0.0
100
181
4.8
0.3
1.0
16.7
0.2
1.7
0.5
2.5
3.0
19.4
0.9
0.5
1.8
0.5
3.2
0.8
8.0
0.2
0.3
1.6
2.9
0.3
8.0
13.6
6.2
0.9
0.0
0.0
100
6 285
It can be observed in Table 5.5b that the greater proportion of visitors from all African countries with
significant numbers and the United Kingdom were not on package tour. Japan with 74.1% had the highest
number of visitors on package tour followed by USA and Italy with 68.6% and 68.3%, respectively.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
41
Table 5.5b: Percent Distribution of Visitors on Package/Inclusive Tour by Country of Usual Residence,
VES 2015/16
Country of
Usual
Residence
Package/Inclusive Tour
Not on
On Package/
Inclusive tour
Botswana
Kenya
Mozambique
South Africa
Tanzania
Zambia
Malawi
Other African
Canada
USA
Other America s
India
Japan
China
Other Asian
Austria
Germany
Greece
Irish Republic
Italy
Netherlands
Portugal
United
Kingdom
Other
European
Australia
New Zealand
Other
Total
Total
Package/
Inclusive tour
Not
stated
12.4
(*)
7.8
30.5
(*)
6.4
(0.0)
27.0
62.9
68.6
45.5
(69.0)
74.1
(63.6 )
63.1
57.7
65.5
(*)
66.7
68.3
55.7
(*)
84.9
(*)
89.1
64.5
(*)
87.2
(79.4 )
69.8
36.6
29.4
50.9
(27.6 )
22.3
( 33.3)
34.5
38.5
32.9
(*)
33.3
28.7
41.0
(*)
2.7
(*)
3.1
4.9
(*)
6.4
(20.6 )
3.1
0.5
2.1
3.6
(3.4 )
3.6
(3.0 )
2.5
3.8
1.6
(*)
0.0
3.0
3.3
(*)
Percent
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
Number
299
18
64
1 052
12
109
34
159
186
1 218
55
29
112
33
203
52
502
12
18
101
183
21
46.7
51.3
2.0
100.0
503
66.4
63.8
66.7
(*)
52.5
31.0
33.9
33.3
(*)
44.6
2.6
2.3
0.0
(*)
2.9
100.0
100.0
100.0
100.0
100.0
855
389
57
3
6 285
(*) figures based on less than 25 cases have been suppressed
() figures based on 25 -49 cases, hence, must be used with caution
5.5.3 Cost of Package Tour
Figure 5.5 depicts the distribution of visitors who were on package tour by cost of packages. Around 46%
of the visitors were on packages costing between USD1 001- USD5 000. Only 14.2% were on packages
costing USD1 000 and less.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
42
Figure 5.5: Distribution of Visitors by Cost of Package Tour in USD, VES 2015/16
5.5.4 Package/Inclusive Tour by Average Number of Nights Spent
Figure 5.6a shows the distribution of holiday/leisure visitors who were on package tour by intended
versus actual number of nights spent in Zimbabwe. The results reveal that visitors tend to slightly reduce
the planned nights. Most of the package tours to Zimbabwe were covering 2 to 3 nights (56.5% planned
and 54.3% actual).
Figure 5.6a: Distribution of Holiday/Leisure Visitors by Package/Inclusive Tour and Average Number
of Intended and Actual Nights Spent in Zimbabwe, VES 2015/16
Among holiday/leisure visitors who were not on package, 30.4% did not spend a night in Zimbabwe while
25.5% spent 2 to 3 nights. It is noteworthy that 13.6% visitors spent 10 or more nights in the country. See
Figure 5.6b.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
43
Figure 5.6b: Distribution of Holiday/Leisure Non-Package Visitors by Average Nights Spent in
Zimbabwe, VES 2015/16
5.5.5 Type of Booking by Average Nights Spent in Zimbabwe
Table 5.6 shows that 58.9% of visitors who made some advanced booking stayed for 2 to 3 nights in
Zimbabwe. Among visitors who did not make some advanced booking, the highest proportion (42.5%) did
not spent a night in Zimbabwe.
Table 5.6: Percent Distribution of Visitors by Type of Booking and Average Nights Spent in Zimbabwe,
VES 2015/16
Number
of
Nights
0
1
2 to 3
4 to 5
6 to 9
10+
Total
Advanced
Booking
Number percent
121
53.5
413
92.8
1 792
96.1
462
95.5
117
94.4
138
87.3
3 043
92.2
No Advanced
Booking
Number percent
105
46.5
32
7.2
64
3.4
20
4.1
6
4.8
20
12.7
247
7.5
Not Stated
Number percent
0
0.0
0
0.0
9
0.5
2
0.4
1
0.8
0
0.0
12
0.4
Total
Number
226
445
1 865
484
124
158
3 302
percent
100.0
100.0
100.0
100.0
100.0
100.0
100.0
5.5.6 Countries Packaged with Zimbabwe in the Tour
Holiday/leisure visitors who were on package were asked about the other countries included in the same
package with Zimbabwe. The survey results show that Zimbabwe was packaged with Botswana in 55.3%
of the cases, South Africa in 50.3% of the cases and Namibia (21.7%). One in five of the visitors (20%)
reported that they were visiting Zimbabwe only. See Figure 5.7.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
44
Figure 5.7: Percent Distribution of Holiday/Leisure Visitors by Countries Packaged With Zimbabwe on
the Tour, VES 2015/16
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
45
CHAPTER 6:
6.0
VISITORS PERCEPTIONS AND FACILITY RATINGS
Introduction
Visitors' perceptions and ratings on facilities help shape the image of a destination. There is a strong
relationship between attitudes developed by visitors and long term prospects of repeat visits. The survey
sought information on the visitors' perceptions on destination Zimbabwe prior to and after visiting the
country. In addition, the visitors were asked to rate the facilities, give their feel about the value for money
spent in the country, their intentions to visit again, recommend others to visit Zimbabwe. Furthermore,
visitors who did not intend to return or recommend others were asked to provide reasons for not doing
so. The analysis that follows is on all the visitors who participated in the survey.
6.1
Perception of Visitors
About seventy-four percent of visitors had a positive perception about Zimbabwe before their visit while
25.2% were either indifferent or negative. After the visit the proportion of the indifferent or negative had
reduced to 13.6% indicating that this visit had positive impact on their perception. See Figure 6.1.
Figure 6.1: Distribution of Visitors by Perceptions, VES 2015/16
About seventy percent of visitors who came in with a positive perception departed the country with the
same perception. However, 3.4% of visitors came into the country with a positive perception and went
away with an indifferent or negative perception. On a positive note, 15% of visitors came with an
indifferent or negative perception and left the country with a positive perception.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
46
Table 6.1: Distribution of Visitors by Change of Perceptions, VES 2015/16
Perceptions
of visitors
before
Visiting the
country
Positive
Indifferent
Negative
Not Stated
Total
6.2
Total
Perceptions After
Positive
Number %
24 308 70.4
3 258
9.4
1 928 5.6
3
0.0
29 497 85.5
Indifferent
Number %
382 1.1
1 615 4.7
252 0.7
0 0.0
2 249 6.5
Negative
Number %
806 2.3
314 0.9
1 345 3.9
1 0.0
2 466 7.1
Not Stated
Number %
6 0.0
1 0.0
2 0.0
296 0.9
305 0.9
Number
%
25 502
73.9
5 188
15.0
3 527
10.2
300
0.9
34 517 100.0
Rating of Facilities and Services
The analysis that follows is on selected facilities and services rated by the visitors who utilised them. The
rating scale was very good, good, poor and very poor. Tour Guides with 60.1%, Tours and Safaris with 57.9%
and National Parks with 55.9% were outstanding, that is, in the very good category. On the other hand
Roads were rated poor and very poor by 42.4% of visitors (15.9% being very poor). Similarly, Police Services
were rated poor and very poor by 25.1% of visitors (12.7% being very poor). Telecommunications (20.4%),
Taxis (14.6%) and Airports (12.5%) were among facilities and services also lowly rated (very poor and poor).
See Table 6.1 for more details.
Table 6.2: Rating of Facilities and Services, VES 2015/16
Facilities/Services
Rating
Very Good
Good
Poor
Very Poor
Number % Number % Number % Number %
4/5 Star Hotels
2 879 52.3
2 433 44.2
155 2.8
34 0.6
Other Hotels
971 28.5
2 170 63.7
219 6.4
47
1.4
Lodges
2 286 45.3
2 492 49.4
203
4
65
1.3
Meals in Hotel/s
3 252 41.6
4 136 52.9
372 4.8
62 0.8
Meal Outside Hotel/s
5 845 25.2 16 196 69.8
968 4.2
199 0.9
Car Hire
967 38.9
1 371 55.1
115 4.6
33
1.3
Taxis
1 216 16.1
5 239 69.3
790 10.4
318
4.2
Roads
2 506 7.4 16 891 50.1 8 945 26.5 5 364 15.9
Telecommunications
3 117 13.7 14 925 65.8 3 524 15.5
1 106 4.9
National Parks
3 651 55.9
2 657 40.7
170 2.6
51 0.8
Airports
2 132 26.8
4 831 60.7
802 10.1
195 2.4
Tours and Safaris
2 428 57.9
1 694 40.4
55
1.3
18 0.4
Hunting Safaris
112 37.7
166 55.9
11 3.7
8 2.7
Tents and Camping Sites 430 35.9
673 56.1
64
5.3
32
2.7
Police
2 770 11.5 15 322 63.4 2 986 12.4
3 077 12.7
Guides
3 470 60.1
2 170 37.6
84
1.5
52 0.9
Customs
6 514 22.8 19 361 67.7
1 627 5.7
1 100 3.8
Immigration
10 634 31.2
21 411 62.8
1 331 3.9
735 2.2
6.3
Total
Number
5 501
3 407
5 046
7 822
23 208
2 486
7 563
33 706
22 672
6 529
7 960
4 195
297
1 199
24 155
5 776
28 602
34 111
%
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
100.0
Visitors' Feelings on Value for Money
About 83% percent of visitors felt that they got value for their money spent in Zimbabwe whilst 16.9% felt
that there was no value for the money they spent as shown in Figure 6.2.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
47
Figure 6.2: Distribution of Visitors' Feelings on Value for Money Spent in Zimbabwe, VES 2015/16
6.4
Intentions to Visit Again
Ninety-six percent of the visitors who visited Zimbabwe between June 2015 and June 2016 indicated that
they would visit the country again as shown in Table 6.3.
Table 6.3. Distribution of Visitors by Reasons for Not Visiting Again, VES 2015/16
Intentions
Intend to visit again
Number
Percent
No intention to visit again
Not Stated
32 984
1 191
342
95.6
3.5
1 .0
Total
34 517
100.0
6.5
Intentions to Recommend Others to Visit Zimbabwe
Ninety-five percent of the visitors indicated that they would recommend other people to visit Zimbabwe
while 4% would not recommend as shown in Table 6.4.
Table 6.4: Distribution of Visitors by Intentions to Recommend Others to Visit Zimbabwe, VES 2015/16
Intentions
Recommend others
No recommendation
Not Stated
Total
6.6
Number
32 904
1 256
357
34 517
Percent
95.3
3.6
1.0
100.0
Reasons for Not Visiting Again or Not Recommending Others
Getting feedback from visitors is essential for the industry to improve on identified areas of concern.
During the survey the visitors were asked on intentions of visiting again or recommending destination
Zimbabwe to others. Those in the negative were asked to provide the reasons for not doing so. Figure 6.3
shows that the major reasons cited were high prices (63.2%), harassment by police (43.2%), and poor
infrastructure and other facilities (31.1%).
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
48
Figure 6.3: Distribution of Visitors by Reasons for Not Visiting Again or Encouraging Others to Visit
Zimbabwe, VES 2015/16
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
49
CHAPTER 7: RECOMMENDATIONS
Tourism is an enabler driven sector which requires a multi-sectoral approach to unlock its full potential.
The following recommendations derived from the survey results explicitly and implicitly show
bottlenecks that need to be addressed so that tourism plays an increased role in economic growth.
1.
2.
3.
4.
5.
6.
7.
8.
Findings
Religion is an emerging form of
tourism in Zimbabwe.
Transit visitors accounted for the
second largest proportion while
Holiday/leisure was the third.
Recommendations
Emerging forms of tourism such as religious
tourism need to be naturedand promoted.
In order to derive more tourism revenue from
transit visitors there is need to construct
appropriate infrastruct ure such as drive inn
shopping facilities to encourage them to spend
more during their process of transiting.
Most visitors use buses/coaches when
i. There is need to attract more international
airlines into destination Zimbabwe.
coming into the country, followed by
those who use private cars. Those
ii.
There is need to capacitate Air Zimbabwe
who use air were third in ranking.
to service inter national routes ( the high
spending markets ) especially key source
Most transit visitors are from Malawi,
markets like USA, UK and China, among
Zambia, Tanzania and Swaziland and
others.
mostly use buses/coaches or private
cars.
A minute proportion of the visitors
Resuscitate the rail system as it also offers
are using rail to enter the country.
diverse experience for travelling tourists.
Very few visitors use air transport
Attract more airlines into the destination as well
within the country.
as liberalise the domestic routes for more
players.
The survey results show that Harare, There is need to increase the geographical
Victoria Falls and Bulawayo are the
dispersion of visitors in the country. This can be
mostly visited places.
achieved through spreading marketing efforts to
cover other resort areas such as Matopos, Kariba,
Nyanga, Mana Pools, Gonarezhou, and Great
Zimbabwe.
Two in five visitors undertake at least There is need for increased marketing of the least
one activity. Sightseeing is the most
popular tourism activities such as photographic
popular activity followed by
safaris, water sports, visiting historical
Shopping, Business, and Boat
places/cultural interests and MICE tourism to
Cruising.
diversify visitor experience.
Visitors from Oceania are the high
In o rder to increase tourism revenue Zimbabwe
spenders followed by those from
needs to attract high spending markets such as
Europe. The least spenders are
Oceania, America and Europe.
visitors from Africa.
9.
The majority of visitors use cash.
10.
Zimbabwe Tourist Offices/Embassies
is the least main source of tourism
information.
There is need to develop e -payment portals in
order to promote the use plastic money in line
with current international global standards.
Capacitate embassies and international tourism
offices to better market destination Zimbabwe in
the host nations.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
50
11.
Of the holiday /leisure visitors, two in
five pass through other African
countries.
12.
Most of holiday/leisure visitors get
information about Zimbabwe via the
internet.
13.
The main reason for visitor negative
perceptions about the country is high
pricing.
One in five holiday/leisure visitors
had either an indifferent or a negative
perception about Zimbabwe prior to
arrival.
Reasons for negative perceptions are
poor infrastructure and other
facilities, harassment by police,
immigration and customs.
14.
15.
There is need to increase tourism packaging with
neighbouring countries, given the advantages and
prevalence of visitors who travel on multi
destination packages.
There is need for prioritisation of marketing
initiatives to enhance the use of e -marketing
given that people use the internet as one of the
major sources of information.
There is need to address the issue of high pricing
in the destination since it has made Zimbabwe
uncompetitive in the region.
There is need to resuscitate the perception
management programmes as an ongoing effort to
manage negative and indifferent perceptions.
i.
ii.
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
There is need to lobby for the
improvement and development of
infrastructure.
In order to retain the reputation of
Zimbabwe being a hospitable nation there
is need to ensure continuous training of
frontline personnel who interact with
visitors creating the first and last
impressions on the destination such as
Immigration, Customs and Police.
512
APPENDICES
Appendix 1: List of Personnel Involved in the Survey, VES 2015/16 ..............................................................54
Appendix 2: Shift Tally Sheet, VES 2015/16 ....................................................................................................57
Appendix 3: Questionnaire ..........................................................................................................................58
Appendix 4: Daily Coverage Form ...............................................................................................................68
Appendix 5: Tables by Month, Quarter and Year, VES 2015/16 .....................................................................69
Table 1: Response Rate by Port of Exit Name, VES 2015/16 ...........................................................................69
Table 2a: Distribution of Visitors by Port of Exit and Sex–Female, VES 2015/16.............................................76
Table 2b: Distribution of Visitors by Port of Exit and Sex–Male, VES 2015/16 ................................................77
Table 2c: Distribution of Visitors by Port of Exit-Both Sexes, VES 2015/16 .....................................................78
Table 3a: Distribution of Visitors by Age-Female, VES 2015/16 ........................................... ...........................79
Table 3b: Distribution of Visitors by Age-Male, VES 2015/16 ......................................................................... 80
Table 3c: Distribution of Visitors by Age–Both Sexes, VES 2015/16 ................................... ............................81
Table 4a: Distribution of Visitors by Country of Usual Residence-Female, VES 2015/16................................82
Table 4b: Distribution of Visitors by Country of Usual Residence-Male, VES 2015/16 ...................................85
Table 4c: Distribution of Visitors by Country of Usual Residence–Both Sexes, VES 2015/.......................... ..88
Table 5: Distribution of Visitors by Type and Sex, VES 2015/16 ...................................................................... 92
Table 6: Distribution of Visitors by Last Four Countries Visited in Two Years Preceding
the Survey, VES 2015/16 ................................................................................................................................ 93
Table 7: Distribution of Visitors by Other African Countries to be Visited on the Same
Trip After Zimbabwe, VES 2015/16 .............................................................................................................. ..94
Table 8: Traveling Party Composition, VES 2015/16 ...................................................................................... 95
Table 9: Distribution of Visitors by Traveling Party Size, VES 2015/16 ....................................................... ....96
Table 10: Distribution of Visitors by Type of Transport Used to Enter the Country, VES2015/16.................. .97
Table 11: Distribution of Visitors by Type of Transport Used Within the Country, VES 2015/16 .................... .98
Table 12: Distribution of Visitors by Type of Transport Used to Depart the Country, VES 2015/16............... .99
Table 13a: Distribution of Visitors by Places Visited and Number of Nights Spent, VES 2015/16................. .100
Table 13a: Cont............................................................................................................................................ ..101
Table 13b: Distribution of Visitors by Places Visited and Number of Nights Spent, VES 2015/16............ 102
Table 13c: Distribution of Visitors by Places Visited and Number of Nights Spent by Quarter, VES
2015/16......................................................................................................................................................... 108
Table 14a: Distribution of Visitors by Country of Usual Residence and Average Number
of Nights Spent in the Country, VES 2015/16 .............................................................................................. .109
Table 14a: Cont............................................................................................................................................. .110
Table 14b: Distribution of Visitors by Country of Usual Residence and Average Number
of Nights Spent in the Country by Quarter, VES 2015/16 ............................................................................ ..113
Table 15: Distribution of Visitors by Tourism Activities Engaged in, VES 2015/16 ....................................... ..116
Table 16: Distribution of Visitors by Type of Accommodation Used, VES 2015/16....................................... .117
Table 17: Distribution of Visitors by Main Purpose of Visit, VES 2015/16 ...................................................... 118
Table 18: Distribution of Visitors by Expenditure in the Country, VES 2015/16........................................... ..119
Table 19a: Expenditure in the Country -Amount Spent (US$), VES 2015/16 ................................................ .120
Table 19b: Expenditure in the Country – 2015; VES 2015/16 ........................................................................ ..121
Table 19c: Expenditure in the Country by Quarter, VES 2015/16 ................................................................ ..123
Table 20: Distribution of Visitors by Main Method of Payment, VES 2015/16 .............................................. 124
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
52
Table 21: Distribution of Visitors by Type of Booking, VES 2015/16 ............................................................. 125
Table 22: Distribution of Holiday/Leisure Visitors by Type of Package, VES 2015/16................................... 126
Table 23: Distribution of Holiday/Leisure Visitors by Cost of Package, VES 2015/1..................................127
Table 24: Distribution of Holiday/Leisure Visitors by Number of Nights in Zimbabwe
covered by the tour, VES 2015/16................................................................................................................ 128
Table 25: Distribution of Holiday/Leisure Visitors by Countries Packaged with
Zimbabwe on the Tour, VES 2015/16 .......................................................................................................... .129
Appendix 6: Sample Design ...................................................................................................................... 130
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
53
Appendix 1: List of Personnel Involved in the Survey, VES 2015/16
A.
Survey Management Team/ National Supervisors (27 Persons)
Zimbabwe National Statistics Agency (ZIMSTAT)
Dzinotizei Mutasa (Director-General), Mungate Taizivei (Survey Director), Chigiji Handrick (Survey
Coordinator), Matangira Tidings (Dep. Survey Coordinator), Chinosengwa Lovemore G. (Field
Coordinator), Marima Evelyn, Ziswa Lovemore S., Mwadiwa Tinashe E., Bote Munyaradzi, Chari Mary J. R.,
Mapondera Lovemore, Mutungama Roseline M., Mahere Lloyd T.M., Mukavhi Aluwisio, Chaora Grace.
Ministry of Tourism and Hospitality Industry
Nhekairo Florence R. (Permanent Secretary), Runyowa Douglas (Director), Chinyerere Gladys
(Administration Coordinator), Munyika Tawanda, Muzeza Darlington.
Zimbabwe Tourism Authority (ZTA)
Zirebwa Sophia P. N. (Director), Gezi Travolta, Sibanda Giyani, Jumbe Percy.
Department of Immigration Control
Mafodya Patricia M., Sakudla Daisy.
Civil Aviation Authority of Zimbabwe (CAAZ)
Cumba Selina.
B.
Provincial Teams (60 Persons)
Forbes Border Post – Manicaland (5)
Chitsamba Tendai (Provincial Supervisor), Mangwanda David Farayi (Sampler/Team Leader), Muropa
Nyasha, Dunira Ropafadzo, Marime Christine .
Nyamapanda Border Post – Mashonaland East (6)
Tambaoga Ben B. (Provincial Supervisor), Rambwe Bornface (Team Leader/ Sampler), Marongedza
Pardon, Mazire Brenda, Muparutsa Tadiwa, Mazhiri Zuze
Chirundu Border Post – Mashonaland West (5)
Mujuru Jonah (Provincial Supervisor), Kapfudza Netsai (Team Leader/ Sampler), Makore Sandra, Sumanje
Mostafa, Nzarayapenga Shadreck
Kazungula Border Post – Matabeleland North (13)
Mhlanga Timothy (Provincial Supervisor), Mugande Mbembe (Team Leader/ Sampler) Muleya Mpendulo,
Gatsi Joel, Bako Kelvin
Victoria falls Barrier Border Post – Matabeleland North
Ncube Rudolf C. (Team Leader/ Sampler), Mbambo Caroline, Chitope Hassan, Mamba Edith
Victoria Falls International Airport – Matabeleland North
Moyo Ethson (Team Leader/ Sampler), Mudenda Amos, Siachiwele Timothy, Stotombe Diana T.
Beit bridge Border Post – Matabeleland South (19)
Ngwenya Trust (Provincial Supervisor), Tlou Pedius (Team Leader/ Sampler), Ncube Nomusa (Team Leader/
Sampler), Bidi Mavis (Team Leader/ Sampler), Ndebele Ephraim, Moyo Israel, Mpofu Ngakhiwe, Siziba
Qhelani, Dube Liso, Sibanda Sisa, Jawa Senior, Chivaura Mary, Ntuli Lindarose, Dzinavatonga Kudzai,
Chingarandi Stalyn
Plumtree Border Post – Matabeleland South
Dube Honest (Team Leader/ Sampler), Mpofu Kenny, Moyo Shylet, Ncube Bhekimpilo
J M Nkomo Airport – Bulawayo (6)
Mutizwa Lazarus (Provincial Supervisor), Mpofu-Bhebhe Chipo (Team Leader/ Sampler) Dube Qawana,
Zimba Charity, Magonya Laida D., Manyuvire Tendai
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
54
Harare international Airport (6)
Deve Prudence T. (Provincial Supervisor), Mahala Kudzai (Team Leader/ Sampler),
Mudimu Portia, Masora Rudo, Khumalo Charity, Maturure Sarudzai
C.
Drivers (14 Persons)
Chigumadzi Leyman, Chigwedu Shepard, Gavaza Solomon, Jongwe Godfrey, Lulaka Matthew,
Mandiyanike Victor, Mapfumo Macdonald, Mazarire Alexander, Ringisayi Newton, Sithole Tawanda,
Tafuririka Danny, Matsika Tamuka, Wadyehwata Shine, Moonsamy Raymond
D. Data Processing Teams (50 Persons)
Mungate Taizivei (Survey Director), Chigiji Handrick (Survey Coordinator), Matangira Tidings (Dep. Survey
Coordinator), Marima Evelyn (National Supervisor), Ziswa Lovemore S. (National Supervisor), Mwadiwa
Tinashe E. (National Supervisor), Majoni Tigere (IT Manager), Mutungama Roseline M. (Systems
Developer), Mahere Lloyd T.M. (Systems Developer)
Questionnaire Administrator
Kunaka Deadlock
Editing, Coding and Data Entry
Bhasvi Evelyn (Data Capture Supervisor, Chihwehwete Veronica (Data Capture Supervisor), Mautsa Agnes
(Senior Verifier), Mumbamarwo Chishamiso (Senior Verifier), Banda Sandra, Chawanda Emmah, Chibika
Sharon, Chimombo Linda, Chimondo Obey, Chinodakufa Beauty, Chirumembi Angela, Gowa Miriam,
Ibrahim Ali, Jaravaza Nhamo, Jonasi Josephine, Kulucheta Vimbai L. Kwirira Beatrice, Mabika Otilia,
Machona Caroline, Makwiramiti Eunice, Mandiveyi Rosemary, Manhera Sekai, Mashayanyika Thania,
Muchineripi Hazvinei, Mudzingwa Frenick, Mujaka Amandah, Mukonzi Brenda, Mumera Amos, Murakata
Margaret, Murwira Trymore, Mwatse Cyprain, Ngedzo Innocent, Nhapi Alois, Nyama Ofini, Paratema
Lawrence, Rumumba Sibongile A., Shihlangu Brenda, Sigauke Cephas, Tsvaki Jetina J., Mazhiri Zuze
E.
Printing Team (12 Persons)
Mungate Taizivei (Survey Director), Chigiji Handrick (Survey Coordinator),Matangira Tidings (Dep.Survey
Coordinator), Chari Mary J.R., Rubunya Nemisio, Gavaza Godfrey, Charuma Chamunondiita, Muzasi
Christina, Marambanyika Vincent, Nhapi Alois, Nyama Ofini, Mwatse Cyprian
F.
Report Writing Team (17 Persons) Zimbabwe National Statistics Agency (ZIMSTAT)
Chigiji Handrick (Survey Coordinator), Matangira Tidings, (Dep. Survey Coordinator), Bote Munyaradzi,
Chari Mary J.R., Chinosengwa Lovemore G,(Field coordinator), Mahere Lloyd T.M, Marima Evelyn,
Mutungama Roseline M., Mwadiwa Tinashe E, Ziswa Lovemore S,
Ministry of Tourism and Hospitality Industry
Chinyerere Gladys (Administration Coordinator), Munyika Tawanda
Zimbabwe Tourism Authority (ZTA)
Gezi Travolta, Jumbe Percy, Sibanda Giyani
Department of Immigration Control
Sakudla Daisy
Civil Aviation Authority of Zimbabwe (CAAZ)
Cumba Selina
G.
Report Review Team (16 Persons) Zimbabwe National Statistics Agency (ZIMSTAT)
Mungate Taizivei (Survey Director), Chigiji Handrick (Survey Coordinator), Matangira Tidings, (Dep. Survey
Coordinator), Bote Munyaradzi, Chari Mary J.R., Mahere Lloyd T.M, Marima Evelyn, Mutungama Roseline
M., Mwadiwa Tinashe E, Mazhiri Zuze
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
55
Ministry of Tourism and Hospitality Industry
Runyowa Douglas (Director), Munyika Tawanda, Manyuvire Tendai
Zimbabwe Tourism Authority (ZTA)
Zirebwa Sophie P.N. (Director), Kudita, Alice, Gezi Travolta, Jumbe Percy, Sibanda Giyani
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
56
Appendix 2: Shift Tally Sheet, VES 2015/16
Exit Point Name and Code__________________________________________
Sampler Name and Code___________________________________________
Date (DD/MM/YYYY)
Shift Time:_____ Size of n
Good………., my name is………………………………….and I work for the Zimbabwe National Statistics
Agency. We are carrying out a survey on visitors to the country. You have been randomly selected to
participate in the survey.
5
1
2
3
4
10
11
12
13
14
21
22
23
24 25
28 29 30
31
32
33
34 35
36 37
38 39 40
41
42 43 44 45 46 47 48 49 50
51
52
53
54 55
56 57
58 59 60
61
62 63 64 65 66 67 68 69 70
71
72
73
74 75
76 77
78 79 80
81
82 83 83 85 86 87 88 89 90 91
6
7
26 27
8
9
15
16
17
18
19
20
92 93 94 95 96 97 98 99 100
101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120
121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140
141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160
161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180
181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200
201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220
221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240
241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260
261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280
281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300
301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320
321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340
341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360
361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380
381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400
Total Visitors ________
Total Selected_________
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
Page ______of________
57
APPENDIX 3: QUESTIONNAIRE
ZIMSTAT
Zimbabwe National Statistics Agency
Zimbabwe -Visitor Exit Survey
(VES) Report 2015/16
Exit Point Name and No_______________________________________________
Questionnaire Serial Number……………………………………………………………..
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
58
SECTION A: IDENTIFICATION PANEL
GOOD ………….! MY NAME IS ………………………… AND I AM WORKING FOR THE ZIMBABWE NATIONAL STATISTICS
AGENCY (ZIMSTAT). WE ARE WORKING ON A SURVEY CONCERNED WITH THE VISITORS VISITING ZIMBABWE. THE INFORMATION
WILL ASSIST GOVERNMENT IN PLANNING. THE INTERVIEW WILL TAKE ABOUT
YOUR PARTICIPATION IN THIS SURVEY.
10 MINUTES. WE WOULD VERY MUCH APPRECIATE
ALL THE INFORMATION WE OBTAIN WILL REMAIN STRICTLY CONFIDENTIAL AND YOUR
ANSWERS WILL NEVER BE IDENTIFIED. MAY I START NOW? IF PERMISSION IS GIVEN, BEGIN THE INTERVIEW.
Yes, permission is given Go to A6 to record the time and then begin the interview.
No, permission is not given Circle 02 in A5. Discuss this result with your supervisor.
A1.Interviewer Name AND NO ________________________
A5.Result of interview:
Completed ..................................................... 01
Refused ......................................................... 02
A2. Team Leader Name AND NO. ________________________
Partially completed ...................................... 03
Other(specify)............................................... 96
A3. Supervisor Name AND NO. __________________
A4. Date of departure
A6. Record interview start time
(DD/MM/YYYY)
SECTION B: TO BE COMPLETED FOR ALL ELIGIBLE RESPONDENTS
1. On what date (day/month/year) did you enter
Zimbabwe on this visit?
2. Through which port did you enter Zimbabwe?
3. Sex
___________________________
Female ......................................................01
Male ..........................................................02
4. How old were you at your last birthday?
IF AGE ≥97 RECORD 97
5. What is your country of usual residence?
6. Is this your first time to visit Zimbabwe?
YEARS
_______________________
Yes.............................................................01
No..............................................................02
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
59
7. Which last four countries in Africa, excluding
Zimbabwe, have you visited since
_____________________
_____________________
(Day/Month/Year)?
______________________
______________________
None…………………………………888
8. Which other African countries are you visiting on
THIS SAME TRIP after Zimbabwe?
_____________________
_____________________
______________________
______________________
None…………………………………888
9. Whom are you traveling with?
Alone ......................................................... 01
01
Q11
Couple ....................................................... 02
02
Q11
Family ....................................................... 03
Group Travel .............................................04
Friend(s) ...................................................05
Other (Specify)_________________________06
10. How many people (including children) are you
travelling with?
11. What type of transport did you use when you
entered Zimbabwe?
Air .............................................................. 01
Private car................................................. 02
Hired car .................................................. 03
Coach /Bus ................................................04
Rail ............................................................ 05
Taxi/Kombi................................................06
Other (Specify _________________________07
Truck…………………………………….. 08
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
60
12. What type of transport are you using to depart
Zimbabwe?
Air ..............................................................01
Private car.................................................02
Hired car .................................................. 03
Coach /Bus ................................................04
Taxi/Kombi ................................................05
Other (Specify
06
Truck…………………………………......07
13. What type of transport did you use to travel
within Zimbabwe for the most part of your visit?
Air ..............................................................01
Private car ................................................ 02
Hired car ...................................................03
Coach /Bus................................................ 04
Rail ............................................................ 05
Taxi/Kombi ............................................... 06
Other (Specify ________________________ 07
Truck..……………………………………08
14. Which places in the country did you visit and how Nyanga…………….………………...........A
many nights did you spend in each area visited
on this trip?
Bulawayo…………………………............B
Matopos…………………………….........C
(Circle all mentioned)
Masvingo…………………….……..........D
Harare………………………………........E
Hwange……………………………..........F
Vic Falls……………………………..........G
Kariba………………………………........H
Mana Pools……………..…….…….........I
Mutare/Vumba…………….….…….........J
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
61
Gweru……………………….….…..K
Chimanimani……………….………L
Gonarezhou……………….……….M
Chiredzi…………………………….N
In transit…………………….......….O
Other (Specify)_______________X
Other (Specify)_______________Y
Other (Specify)_______________Z
15. Total number of nights spent in Zimbabwe
16. What activities did you engage in during your
Sightseeing ................................................A
Anything else?
Hunting safari ............................................ B
(Circle all mentioned)
Walking safari ............................................C
Game drives/view ......................................D
Water sport ................................................ E
Photographic safari ....................................F
Business .....................................................G
Shopping ....................................................H
Visiting historical places/cultural interest . I
Boat cruises................................................. J
Other (Specify __________________________X
None............................................................ Y
17. What type of accommodation did you use for
the most part of your visit?
None…………………………………00
Hotel ....................................................01
Lodges .................................................02
Chalet(s)/ Camp(s) ..............................03
Friend(s)/relative(s) place ...................04
Other (Specify) ....................................05
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
62
18. What was the main purpose of your visit?
Holiday/ Leisure/Recreation .....................01
Business and Professional....................... 02
Visiting friend(s)/relative(s) .................... 03
Convention
/conference/congress/exhibition......... 04
Transit visitor ........................................... 05
Education and Training ........................... 06
Health and medical care .......................... 07
Shopping .................................................. 08
Religious/Pilgrimage ................................ 09
Other (Specify) _________________________10
19. In total, how much did you spend in Zimbabwe on
Currency____________1
Office use
this visit?
Currency____________2
Currency____________3
20. Of the total you spent in Zimbabwe, how much
did you spend in these categories? (State
Currency
cur rency)
Amount
office use
a) Accommodation
b) Food and beverage
c) Railway transport
d) Road transport
e) Water transport
f) Air transport
g) Transport equipment rental (e.g. car hire)
g) Transport equipment rental________
h) Travel/Tour agencies
i) Sport and recreational
j) Hunting
k) Arts and crafts
l) Other consumption Products
l) Other Consumption Prod
m) Other valuables
n) Other
n
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
63
21. What was your main method of payment within
Zimbabwe?
Cash .............................................................1
Credit card ...................................................2
Debit card ................................................... 3
Other (Specify) __________________________4
None .......................................................... 5
SECTION C: TO BE ASKED VISITORS ON HOLIDAY/LEISURE IN QUESTION 18 (CODE 01 ON QUESTION 18)
22. Check 18: Purpose of visit, holiday (code 01)
Yes continue with Q23
No Go to next section
23. In which month and year did you first decide
on taking a holiday to Zimbabwe? (mm/yyyy)
24. Did you make any advance bookings?
Yes ............................................................01
No .............................................................02
02
25. When did you make the booking(s)?
(mm/yyyy)
26. What was your main source of
information on Zimbabwe as a tourist
destination?
Travel agent .........................................01
Zimbabwe tourist office/Embassies....02
Friends/relatives...................................03
Internet ...............................................04
Exhibition/Travel shows ......................05
Newspapers/magazines ......................06
Travel guide ..........................................07
Other (Specify)________________________ 08
27. How do you rate the quality of information
received?
Very good .............................................01
1. Very Good
Good .....................................................02
2. Good
Satisfactory ..........................................03
3. Satisfactory
4. Poor
Poor ......................................................04
Very poor ..............................................05
5. Very Poor
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
64
Q26
28. Are you on a package/ inclusive tour?
Yes ............................................................ 01
No ............................................................. 02
02
office use
29. What was the cost of the package/
inclusive tour?
Currency_______ _______
30. Which items were included in the cost of the
tour? Anything else?
(Circle all mentioned)
Fares……………………………………....A
Accommodation ........................................B
Car hire .......................................................C
Meals ..........................................................D
Tours ........................................................... E
Internal travel............................................. F
Other (Specify) __________________________ G
31. How many nights in Zimbabwe were covered
by cost of the tour?
32. Apart from Zimbabwe, which other
countries are included in the cost of the
tour?
________________________
________________________
________________________
____________________
None…………………………………888
SECTION D: TO BE ASKED TO ALL RESPONDENTS
33. What were your perceptions about Zimbabwe
before your visit? Would you say:
01. Positive
Positive .....................................................01
Indifferent ................................................02
Negative ...................................................03
02. Indifferent
03. Negative
34. Now that you have visited Zimbabwe, what are
Positive .....................................................01
your perceptions of Zimbabwe? Would you say:
Indifferent ................................................02
01. Positive
Q33
Negative ...................................................03
02. Indifferent
03. Negative
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
65
35. How do you rate the following Facilities/
Facilities/Services
VG
G
P
VP
DK
1. Very Good
a) 4/5 Star Hotels
1
2
3
4
5
2. Good
b) Other Hotels
1
2
3
4
5
3. Poor
c) Lodges
1
2
3
4
5
4. Very Poor
d) Meals in Hotel/s
1
2
3
4
5
e) Meals outside Hotel/s
1
2
3
4
5
f) Car Hire
1
2
3
4
5
1
2
3
4
5
Services during this visit? Would you say:
a) 4/5 Star Hotels
b) Other Hotels
c) Lodges
g) Taxis
d) Meals in Hotel/s
h) Roads
1
2
3
4
5
e) Meals outside Hotel/s
i)
Telecommunications
1
2
3
4
5
j)
National Parks
1
2
3
4
5
k) Airports
1
2
3
4
5
l)
Tours & Safaris
1
2
3
4
5
m) Hunting Safaris
1
2
3
4
5
n) Tents / Camping
Sites
1
2
3
4
5
o) Police
1
2
3
4
5
n) Tents / Camping Sites
p) Guides
1
2
3
4
5
o) Police
q) Customs
1
2
3
4
5
p) Guides
r) Immigration
1
2
3
4
5
f) Car Hire
g) Taxis
h) Roads
i)
Telecommunications
j)
National Parks
k) Airports
l)
Tours & Safaris
m) Hunting Safaris
q) Customs
r)
Immigration
36. Overally, do you feel you got value for your
money during your stay in Zimbabwe?
Yes.............................................................01
No..............................................................02
No money spent.......................................03
37. Do you intend to visit Zimbabwe again?
Yes............................................................. 01
No.............................................................. 02
38. Would you recommend other people to visit
Zimbabwe?
Yes.............................................................01
No.............................................................. 02
39 . Check 37-38: If “No” in any of the questions 37-38
Yes
Continue to 40
No
Go to A7
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
66
40. What could be the reason(s) for you not visiting
Poor quality of services………………..... A
Zimbabwe again or encouraging others?
Poor quality of goods................................B
High prices..................................................C
Poor infrastructure and other facilities.....D
(Circle all mentioned)
Harassment by Police.................................E
Harassment by Customs (ZIMRA) ............F
Harassment by Immigration .....................G
People not friendly..................
............................. H
Other (Specify) _____________ X
A7. Record Interview End Time
Interviewer's comments…………………………………………………………………………………
…………………………………………………………………………………………………….............
………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
Date ……………………………............................Signature…………………………………………..…
Team Leader's comments…………………..…..………………..............................................……….…
………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
Date ………………………………………...
Signature………………………………………
Supervisor's comment……………………………………………………………………….................…
………………………………………………………………………………………………………………
……………………………………………………………………………………………………………..
Date ……………………………………..
Name………………………….……………….
Signature…………………………………
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
67
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
68
1
2
3
4
5
1
2
3
4
5
S/N
3.
1.
2.
NOTE:
Team Leader
Interviewer
Interviewer
Interviewer
Interviewer
Grade
Team Leader
Interviewer
Interviewer
Interviewer
Interviewer
Date
ID. No.
Date
I.D.No.
1
1
2
2
3 96 T
3 96 T
1 2 3 96 T
1 2 3 96 T
Boarder Post/Airport:
1
1
2 3 96 T
2 3 96 T
Result of interview
VES 2015/16 DAILY COVERAGE FORM
1
1
2
2
3 96 T
3 96 T
Month:
1 2 3 96 T
1 2 3 96 T
/201
1
2
Completed
Refused
Result of interview codes:
Other
Partially Completed
80
96
3
Team Leader to record on daily basis the number of visitors covered by each interviewer.
Team Leader to record the total number of visitors interviewed for each day on the total row. Also compile the Grand Total by result code for all the day on the Grand total
row.
Provincial Supervisor to be updated for each day upon contact with team.
Grand Total
Total
Total
Name
Province:
Appendix 4 : Daily Coverage Form
Total
Total
Appendix 5: Tables by Month, Quarter and Year, VES 2015/16
Table 1: Response Rate by Port of Exit Name, VES 2015/16
Port of
Exit
Result
Completed
Partially
Completed
Response
Rate %
Refused
Other
Total
July
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
299
1
6
7
313
95.8
90
0
1
0
91
98.9
235
1 088
189
243
172
235
207
238
2 996
0
5
3
0
0
2
0
6
17
9
18
18
3
17
31
16
5
124
6
6
4
1
9
1
12
8
54
250
1 117
214
247
198
269
235
257
3 191
94.0
97.9
89.7
98.4
86.9
88.1
88.1
94.9
94.4
August
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
248
0
8
3
259
95.8
112
1
6
0
119
95.0
217
860
260
215
233
326
291
243
3 005
1
4
11
2
2
9
1
6
37
15
28
25
3
23
50
22
9
189
14
16
22
5
2
18
5
15
100
247
908
318
225
260
403
319
273
3 331
88.3
95.2
85.2
96.4
90.4
83.1
91.5
91.2
91.3
September
Air
Road
Harare International
Airport
Joshua Mqabuko Nkomo International Airport
Victoria Falls International Airport
Beitbridge
263
1
5
6
275
96.0
98
2
4
0
104
96.2
296
765
0
3
14
11
12
14
322
793
91.9
96.8
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
69
Table 1: Cont
Port of
Exit
Result
Completed
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
Response
Rate %
Refused
Other
Total
263
175
154
377
226
198
Partially
Completed
6
1
0
7
1
3
49
0
31
36
25
6
23
7
27
16
11
11
341
183
212
436
263
218
78.9
96.2
72.6
88.1
86.3
92.2
2 815
24
181
127
3 147
90.2
Quarter 1
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Road
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Quarter 1 Total
Air
810
2
19
16
847
95.9
300
3
11
0
314
96.5
748
2 713
712
633
559
938
724
679
8 816
1
12
20
3
2
18
2
15
78
38
57
92
6
71
117
63
20
494
32
36
49
13
38
35
28
34
281
819
2 818
873
655
670
1 108
817
748
9 669
91.5
96.7
83.8
97.1
83.7
86.3
88.9
92.8
92.0
October
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
239
0
0
7
246
97.2
78
0
1
2
81
96.3
257
603
246
167
232
0
5
12
1
1
7
7
28
2
20
16
8
40
4
9
280
623
326
174
262
91.8
97.6
79.1
96.6
88.9
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
70
Table 1: Cont.
Result
Port of Exit
Completed
Plumtree
Nyamapanda
Kazungula
Total
Partially
Completed
245
10
227
2
165
5
2 459
36
Response
Rate %
Refused
Other
Total
15
14
4
21
11
30
291
254
204
87.6
90.2
83.3
98
148
2 741
91.0
November
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
230
0
3
4
237
97.0
63
0
1
0
64
98.4
225
603
199
154
222
332
325
160
1
3
12
1
1
11
4
9
4
7
26
1
22
24
17
1
14
13
26
1
6
40
25
24
244
626
263
157
251
407
371
194
92.6
96.8
80.2
98.7
88.8
84.3
88.7
87.1
2 513
42
106
153
2 814
90.8
December
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
315
2
7
5
329
96.4
115
0
0
2
117
98.3
163
1 431
388
214
238
885
284
295
1
5
6
0
0
37
1
5
6
40
41
0
17
181
27
12
25
15
29
0
4
124
8
39
195
1 491
464
214
259
1 227
320
351
84.1
96.3
84.9
100.0
91.9
75.1
89.1
85.5
4 328
57
331
251
4 967
88.3
10
16
812
96.8
Quarter 2
Air
Harare International
Airport
784
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
2
71
Table 1: Cont.
Result
Port of Exit
Road
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Quarter 2 Total
Response
Rate %
Completed
Partially
Completed
Refused
Other
Total
256
0
2
4
262
97.7
645
2 637
833
535
692
1 462
836
620
2
13
30
2
2
58
7
19
17
54
95
3
59
220
58
17
55
36
95
5
19
185
44
93
719
2 740
1 053
545
772
1 925
945
749
90.0
96.7
82.0
98.5
89.9
79.0
89.2
85.3
9 300
135
535
552
10 522
90.0
January
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
204
2
4
15
225
91.6
64
0
2
0
66
97.0
139
839
151
128
221
245
197
86
0
1
4
0
0
7
0
1
16
17
15
0
19
37
12
1
37
19
40
3
6
22
6
23
192
876
210
131
246
311
215
111
72.4
95.9
73.8
97.7
89.8
81.0
91.6
78.4
2 274
15
123
171
2 583
88.6
February
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
188
3
3
10
204
93.6
57
0
5
1
63
90.5
132
1 164
140
145
0
4
3
0
19
16
11
1
32
26
18
1
183
1 210
172
147
72.1
96.5
83.1
98.6
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
72
Table 1: Cont.
Result
Port of Exit
Completed
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
188
284
260
75
2 633
Partially
Completed
0
9
0
3
22
Response
Rate %
Refused
Other
Total
26
46
19
1
147
13
39
16
22
178
227
378
295
101
2 980
82.8
77.5
88.1
77.2
89.1
March
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
243
0
6
13
262
92.7
82
0
2
7
91
90.1
179
1 254
231
173
174
542
231
183
0
2
2
0
0
13
1
7
20
23
40
0
18
85
19
3
51
23
20
1
12
60
10
41
250
1 302
293
174
204
700
261
234
71.6
96.5
79.5
99.4
85.3
79.3
88.9
81.2
3 292
25
216
238
3 771
88.0
Quarter 3
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Quarter 3 Total
635
5
13
38
691
92.6
203
0
9
8
220
92.3
450
3 257
522
446
583
1 071
688
344
0
7
9
0
0
29
1
11
55
56
66
1
63
168
50
5
120
68
78
5
31
121
32
86
625
3 388
675
452
677
1 389
771
446
72.0
96.3
78.7
98.7
86.1
79.2
89.4
79.6
8 199
62
486
587
9 334
89.0
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
73
Table 1: Cont.
Result
Port of Exit
Completed
Partially
Completed
Response
Rate %
Refused
Other
Total
April
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
248
0
3
6
257
96.5
60
0
1
1
62
96.8
140
921
171
149
241
294
215
128
0
0
1
1
0
5
2
4
12
9
33
3
9
52
43
1
58
21
17
1
10
47
10
24
210
951
222
154
260
398
270
157
66.7
96.8
77.5
97.4
92.7
75.1
80.4
84.1
2 567
13
166
195
2 941
87.7
May
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
278
1
6
26
311
89.7
101
0
1
3
105
96.2
167
917
190
151
186
419
294
167
0
2
5
13
18
26
0
10
2
10
9
98
50
3
59
14
41
2
20
74
11
44
239
951
262
153
215
601
357
224
69.9
96.6
74.4
98.7
86.5
71.4
82.9
79.0
2 870
30
224
294
3 418
84.8
June
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
155
0
2
4
161
96.3
69
0
2
1
72
95.8
162
924
159
0
0
1
16
16
19
42
19
20
220
959
199
73.6
96.4
80.4
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
74
Table 1: Cont.
Result
Port of Exit
Completed
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Total
153
204
248
227
133
2 434
Partially
Completed
0
0
3
3
6
13
Response
Rate %
Refused
Other
Total
1
14
64
34
1
169
1
17
27
31
18
180
155
235
342
295
158
2 796
98.7
86.8
73.4
78.0
88.0
87.5
Quarter 4
Air
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Quarter 4 Total
681
1
11
36
729
93.6
230
0
4
5
239
96.2
469
2 762
520
453
631
961
736
428
0
2
7
1
0
18
7
20
41
43
78
4
32
214
127
5
159
54
78
4
47
148
52
86
669
2 861
683
462
710
1 341
922
539
70.1
96.6
77.2
98.3
88.9
73.0
80.6
83.1
7 871
56
559
669
9 155
87.0
2 910
10
53
106
3 079
94.8
989
3
26
17
1 035
95.8
2 312
11 369
2 587
2 067
2 464
4 432
2 984
2 071
3
34
66
6
4
123
18
65
151
210
331
14
225
719
298
47
366
194
300
27
135
489
156
299
2 832
11 807
3 284
2 114
2 829
5 763
3 455
2 482
81.7
96.6
80.8
98.1
87.2
79.0
86.9
86.1
34 185
332
2 074
2 089
38 680
89.0
Annual
Air
Road
Grand Total
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Beitbridge
Victoria Falls
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
75
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
76
128
96
38
1 025
77
54
37
853
Plumtree
Nyamapanda
Kazungula
Note:
1 403
97
95
263
53
47
98
496
86
51
117
Sept
Feb = February
Nov = November
84
98
Chirundu
Jan = January
Oct = October
43
30
Forbes
Total
57
68
Victoria Falls
72
62
421
20
30
311
66
Aug
86
July
Beitbridge
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Air
Port of Exit
3 281
172
245
468
235
120
223
1 228
220
101
269
Qtr 1
1 157
81
100
185
65
45
92
345
79
42
123
Nov
Aug = August
Dec = December
1 083
63
73
151
101
39
80
364
78
25
109
Oct
3 206
210
241
448
235
132
245
1 072
241
89
293
1 214
94
73
114
46
71
79
457
130
39
111
Month
Qtr 2
Jan
Sept = September
Qtr = Quarter
966
66
68
112
69
48
73
363
84
22
61
Dec
Table 2a: Distribution of Visitors by Port of Exit and Sex–Female, VES 2015/16
1 234
111
79
149
97
63
107
347
112
56
113
1 154
100
84
164
92
48
121
248
149
36
112
Feb March
77
94
99
125
44
123
200
133
28
81
3 602 1 004
305
236
427
235
182
307
1 052
391
131
336
Qtr 3 April
1 071
89
123
166
101
49
98
218
123
32
72
May
331
310
686
317
148
412
1 039
330
125
334
1 957 4 032
165
93
421
91
55
191
621
74
65
181
June Qtr 4
14 121
1 018
1 032
2 029
1 022
582
1 187
4 391
1 182
446
1 232
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
77
122
175
143
50
Chirundu
Plumtree
Nyamapanda
Kazungula
Note:
Jan = January
Oct = October
1 432
98
Forbes
Total
87
Victoria Falls
59
77
1 905
93
137
290
121
125
135
754
93
31
126
Sept
4 956
183
444
629
347
324
308
2 020
229
101
371
Qtr 1
Feb = February
Nov = November
1 619
40
164
164
104
101
86
739
37
33
527
125
Aug
120
July
Beitbridge
Road
Harare International
Airport
Joshua Mqabuko
Nkomo International
Airport
Victoria Falls International Airport
Air
Port of Exit
1 730
94
196
242
118
104
102
571
88
59
156
Nov
Aug = August
Dec = December
1 491
68
144
147
140
111
92
554
62
35
138
Oct
1 475
73
160
139
134
105
87
558
78
47
94
Dec
Table 2b: Distribution of Visitors by Port of Exit and Sex–Male, VES 2015/16
1 784
150
133
123
126
172
112
624
105
51
188
138
211
186
137
153
164
511
106
57
135
1 673
100
143
220
62
128
148
512
144
64
152
Feb March
1 798
Sept = September
Qtr = Quarter
4 696
235
500
528
392
320
281
1 683
228
141
388
Month
Qtr 2
Jan
5 255
388
487
529
325
453
424
1 647
355
172
475
Qtr 3
1 476
92
133
155
107
123
135
400
124
49
158
April
1 461
79
201
174
121
105
112
379
103
31
156
May
2 410
135
192
495
145
159
203
806
90
50
135
June
5 347
306
526
824
373
387
450
1 585
317
130
449
Qtr 4
20 254
1 112
1 957
2 510
1 437
1 484
1 463
6 935
1 129
544
1 683
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
78
145
188
293
260
78
2 655
128
221
252
197
87
2 289
Forbes
Chirundu
Plumtree
Nyamapanda
Kazungula
3 317
190
232
555
174
173
233
1 256
179
82
243
Sept
8 261
355
689
1 100
583
446
531
3 264
450
203
640
Qtr 1
177
296
429
186
151
195
919
167
101
279
Nov
2 580 2 900
132
217
299
241
150
172
921
140
60
248
Oct
Note: Tables 2a and 2b do not add up to Table 2c because of Missing figures
Jan = January
Feb = February
Aug = August
Oct = October
Nov = November
Dec = December
Total
143
155
Victoria Falls
132
139
1 168
57
64
840
191
Aug
206
July
Beitbridge
Road
Air
Harare International
Airport
Joshua Mqabuko
Nkomo International Airport
Victoria Falls International Airport
Port of Exit
Table 2c: Distribution of Visitors by Port of Exit-Both Sexes, VES 2015/16
7 927
448
743
979
631
454
527
2 764
469
230
682
Sept = September
Qtr = Quarter
2 447
139
230
251
204
153
160
924
162
69
155
Month
Dec Qtr 2
249
293
335
234
217
271
864
218
113
248
2 839
201
227
384
154
176
269
768
296
100
264
Feb March
3 013 3 042
244
207
237
172
243
192
1 093
235
90
300
Jan
8 894
694
727
956
560
636
732
2 725
749
303
812
Qtr 3
2 495
170
229
255
233
168
258
608
257
78
239
April
2 555
169
329
343
223
155
211
606
226
63
230
May
4 385
300
285
922
238
214
394
1 436
164
115
317
June
9 435
639
843
1 520
694
537
863
2 650
647
256
786
Qtr 4
34 517
2 136
3 002
4 555
2 468
2 073
2 653
11 403
2 315
992
2 920
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
79
853
9
15
33
35
43
42
64
111
110
163
115
89
24
July
Note: Jan = January
Oct = October
Total
75+
70-74
65-69
60-64
55-59
50-54
45-49
40-44
35-39
30-34
25-29
20-24
15-19
Age in
Years
1 403
9
22
23
39
70
109
123
189
227
248
175
138
31
Sept
3 281
28
49
81
106
169
208
265
412
508
595
466
320
74
Qtr 1
Feb = February
Nov = November
1 025
10
12
25
32
56
57
78
112
171
184
176
93
19
Aug
1 157
7
24
33
38
64
73
124
142
190
207
150
90
15
Nov
Aug = August
Dec = December
1 083
12
22
33
45
52
66
132
127
176
188
145
69
16
Oct
Table 3a: Distribution of Visitors by Age-Female, VES 2015/16
33
52
88
109
168
209
361
373
501
566
447
244
55
Qtr 2
1 214
7
14
21
43
65
88
124
167
184
196
150
100
55
Jan
Sept = September
Qtr = Quarter
966 3 206
14
6
22
26
52
70
105
104
135
171
152
85
24
Dec
Month
1 234
8
13
35
48
61
97
126
156
198
189
162
111
30
1 154
15
28
44
62
85
90
118
132
142
175
150
96
17
Feb March
3 602
30
55
100
153
211
275
368
455
524
560
462
307
102
Qtr 3
1 004
10
20
47
69
56
81
82
123
142
149
130
80
15
April
1 071
18
24
53
54
65
61
95
112
169
186
149
73
12
1 957
10
17
22
41
76
113
174
269
304
337
321
203
70
May June
4 032
38
61
122
164
197
255
351
504
615
672
600
356
97
Qtr 4
14 121
129
217
391
532
745
947
1 345
1 744
2 148
2 393
1 975
1 227
328
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
80
157
238
270
209
160
97
70
53
40
22
19
-
25-29
30-34
35-39
40-44
45-49
50-54
55-59
60-64
65-69
70-74
75+
Note: Jan = January
Oct = October
Total
1 432
77
20-24
Not Stated
20
July
15-19
Age in
Years
1 905
13
-
19
37
66
109
131
221
293
345
316
208
118
29
Sept
4 956
47
65
104
168
253
323
544
749
901
855
569
302
76
Qtr 1
Feb = February
Nov = November
1 619
15
-
24
27
49
74
95
163
247
286
301
204
107
27
Aug
1 730
17
-
19
51
66
93
111
191
272
314
313
189
63
31
Nov
Aug = August
Dec = December
1 491
13
-
14
46
56
82
115
132
224
278
263
166
85
17
Oct
Table 3b: Distribution of Visitors by Age-Male, VES 2015/16
4 696
41
45
134
185
265
349
467
706
843
829
519
245
68
15
-
19
42
74
112
144
199
277
290
274
173
109
56
1 784
Sept = September
Qtr = Quarter
1 475
11
-
12
37
63
90
123
144
210
251
253
164
97
20
Dec
Month
Qtr 2
Jan
1 798
16
-
26
38
69
94
133
191
276
295
310
208
102
40
Feb
1 673
13
-
37
70
85
82
122
183
235
287
290
181
73
15
Mar
5 255
44
82
150
228
288
399
573
788
872
874
562
284
111
Qtr 3
1 476
16
1
51
64
75
82
122
167
206
230
221
171
60
10
Apr
1 461
12
-
36
44
63
86
113
126
210
227
272
175
85
12
May
2 410
10
-
16
29
55
94
159
299
373
426
409
297
173
70
June
5 347
38
1
103
137
193
262
394
592
789
883
902
643
318
92
Qtr 4
20 254
170
1
295
525
774
1 068
1 465
2 176
3 032
3 499
3 460
2 293
1 149
347
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
81
273
401
381
320
225
139
114
88
73
37
28
0
25-29
30-34
35-39
40-44
45-49
50-54
55-59
60-64
65-69
70-74
75+
Not Stated
2 655
0
25
36
52
81
131
154
243
360
458
488
381
200
46
Aug
3 317
0
22
41
60
105
180
241
344
485
572
565
386
256
60
Sept
8 261
0
75
114
185
274
425
534
812
1 165
1 411
1 454
1 040
622
150
Qtr 1
2 580
0
25
36
79
101
135
182
264
352
454
452
311
155
34
Oct
2 900
0
24
44
84
104
157
186
315
416
506
522
342
154
46
Nov
2 447
0
25
18
59
89
142
193
250
317
386
426
316
182
44
Dec
0
22
33
63
117
178
232
324
447
478
475
323
210
111
3 042
0
24
39
73
117
155
230
317
433
494
501
371
218
70
Feb
Sept = September
Qtr = Quarter
7 927
0
74
98
222
294
434
561
829
1 085
1 346
1 400
969
491
124
Jan
3 013
Month
Qtr 2
Note: Tables 3a and 3b do not add up to Table 3c because of Missing figures
Jan = January
Feb = February
Aug = August
Oct = October
Nov = November
Dec = December
2 289
166
20-24
Total
44
July
15-19
Age in
Years
Table 3c: Distribution of Visitors by Age–Both Sexes, VES 2015/16
2 839
0
28
65
114
147
168
214
303
370
429
465
331
172
33
Mar
8 894
0
74
137
250
381
501
676
944
1 250
1 401
1 441
1 025
600
214
Qtr 3
2 495
1
26
71
111
145
139
203
249
331
375
375
302
141
26
Apr
2 555
4 385
0
21
30
0
33
51
96
170
274
475
643
733
750
621
376
142
June
60
98
117
152
174
223
324
397
466
331
159
24
May
9 435
1
77
164
260
358
461
651
947
1 298
1 505
1 591
1 254
676
192
Qtr 4
34 517
1
300
513
917
1 307
1 821
2 422
3 532
4 798
5 663
5 886
4 288
2 389
680
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
82
Americas
Africa
Botswana
DR Congo
Kenya
Mozambique
South Africa
Namibia
Tanzania
Uganda
Angola
Lesotho
Ethiopia
Ghana
Nigeria
Swaziland
Egypt
Zambia
Malawi
Other African
Total
Canada
USA
Other Americas
Total Americas
Country of Usual Residence
65
2
0
41
230
5
3
0
0
0
1
1
0
4
0
198
86
1
637
9
51
2
62
July
109
5
3
58
215
3
4
5
1
2
0
0
0
2
0
219
221
0
847
7
38
4
49
Aug
227
3
3
71
486
12
5
0
0
4
2
0
0
7
1
145
175
1
1 142
12
83
1
96
Sep
135
6
5
56
221
7
6
1
1
1
0
2
1
1
0
249
141
1
834
13
69
2
84
Oct
159
3
5
60
312
22
2
3
0
3
1
1
1
6
0
182
166
5
931
10
51
2
63
Nov
Table 4a: Distribution of Visitors by Country of Usual Residence-Female, VES 2015/16
98
6
2
68
211
9
2
2
1
1
1
0
1
1
0
206
147
2
758
2
73
0
75
125
3
5
80
451
3
3
2
0
0
0
3
2
4
0
138
101
1
921
12
96
4
112
Month
Dec
Jan
121
4
5
78
305
8
4
1
0
1
0
1
0
4
1
213
122
2
870
9
90
1
100
Feb
154
1
10
66
272
4
1
0
0
0
1
0
1
1
1
176
119
2
809
17
84
3
104
March
97
6
1
54
164
2
0
1
1
0
2
0
1
3
1
198
148
1
680
15
75
4
94
April
149
4
2
78
162
1
2
2
0
0
0
1
0
4
0
197
144
1
747
25
78
3
106
May
335
9
8
63
830
39
13
1
1
4
4
0
0
1
0
192
88
1
1 589
13
82
4
99
June
1 774
52
49
773
3 859
115
45
18
5
16
12
9
7
38
4
2 313
1 658
18
10 765
144
870
30
1 044
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
83
Europe
Asia
India
Israel
Japan
China
Cyprus
Hong Kong
Lebanon
Malaysia
Pakistan
Singapore
Turkey
Bangladesh
Other Asian
Total
Austria
Belgium
Denmark
France
Germany
Greece
Irish Republic
Italy
Netherlands
Portugal
Country of Usual Residence
Table 4a: Cont.
2
5
1
2
0
0
0
0
1
0
0
0
8
19
0
0
6
5
11
1
1
2
8
0
July
0
3
1
5
0
4
0
0
0
1
0
0
5
19
1
4
1
4
10
0
2
1
5
0
Aug
0
1
5
0
1
0
1
0
0
1
0
0
6
15
2
3
4
6
20
0
0
0
5
5
Sep
1
0
3
2
0
0
0
3
0
1
0
0
3
13
1
4
3
7
16
0
1
0
4
1
Oct
3
3
7
5
0
2
0
0
0
0
1
0
4
25
2
2
2
7
25
0
1
1
3
0
Nov
1
0
2
2
0
1
0
1
0
4
0
0
3
14
0
2
2
6
17
0
0
4
6
4
1
0
4
0
0
0
0
0
0
1
1
0
5
12
6
10
3
12
14
1
0
5
8
0
Month
Dec
Jan
0
0
4
4
0
1
0
0
0
2
0
0
7
18
5
10
1
15
26
0
1
14
25
0
Feb
1
6
8
4
1
1
0
1
1
3
1
1
5
33
3
5
2
9
42
0
0
11
9
1
March
2
2
15
0
0
0
0
1
0
0
1
0
3
24
2
4
7
22
46
0
2
3
10
0
April
2
1
7
2
0
0
0
0
0
0
0
0
1
13
6
7
5
17
37
0
2
7
10
0
May
0
2
8
1
0
2
0
0
0
4
0
0
9
26
3
5
3
5
17
4
2
5
8
0
June
13
23
65
27
2
11
1
6
2
17
4
1
59
231
31
56
39
115
281
6
12
53
101
11
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
84
Note:
Jan = January
Oct = October
Grand Total
Missing
Oceania
Sweden
Switzerland
United Kingdom
Czech & Slovakia
Hungary
Norway
Poland
Spain
Yugoslavia,Bosnia
Etc
Other European
Total
Australia
New Zealand
Other
Total
Missing
Total
Country of Usual Residence
Table 4a: Cont.
0
4
92
17
0
0
17
1
1
1 025
0
1
95
33
7
0
40
Feb = February
Nov = November
853
3
1
47
0
0
7
1
1
Aug
1
4
48
2
0
5
0
0
July
1 083
0
2
120
25
7
0
32
0
4
65
0
1
7
1
3
Oct
Aug = August
Dec = December
1 403
0
4
131
16
3
0
19
7
8
59
1
0
4
1
2
Sep
1 157
0
2
115
20
2
1
23
0
7
53
1
1
3
3
2
966
0
0
93
25
1
0
26
3
4
37
1
0
5
0
2
1 214
2
1
138
28
3
0
31
2
12
45
0
0
3
0
14
Month
Dec
Jan
Sept = September
Qtr = Quarter
Nov
1 234
0
3
219
19
8
0
27
2
13
82
1
0
5
2
14
Feb
1 154
0
1
156
48
4
0
52
3
13
46
3
0
1
1
6
March
1 004
0
3
177
24
5
0
29
8
8
48
2
2
3
0
7
April
1
6
187
14
2
1
17
1
1
1 071
4
15
52
1
0
5
4
8
May
0
4
198
36
8
0
44
1
1
1 957
5
6
126
0
0
4
0
1
June
3
31
1 721
305
50
2
357
3
3
14 121
38
95
708
12
4
52
13
60
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
85
Americas
Africa
Botswana
DR Congo
Kenya
Mozambique
South Africa
Namibia
Tanzania
Uganda
Angola
Lesotho
Ethiopia
Ghana
Nigeria
Swaziland
Egypt
Zambia
Malawi
Other African
Total
Canada
USA
Other Americas
Total Americas
Country of Usual Residence
111
6
0
131
436
11
16
2
1
0
2
2
0
6
0
253
250
2
1 229
10
38
4
52
July
111
13
8
115
524
6
14
1
4
2
0
1
0
7
1
238
404
1
1 450
7
30
4
41
Aug
211
11
3
130
714
17
18
1
3
5
0
1
1
15
0
231
299
7
1 667
11
69
1
81
Sep
111
11
5
132
414
3
23
5
1
3
0
0
1
3
1
278
281
4
1 276
7
47
6
60
Oct
157
12
4
134
542
34
11
3
1
0
2
1
2
6
0
255
306
8
1 478
11
51
8
70
Nov
Table 4b: Distribution of Visitors by Country of Usual Residence-Male, VES 2015/16
78
11
5
127
477
19
17
1
0
1
1
1
1
1
0
230
306
1
1 277
6
65
3
74
Month
Dec
97
20
12
144
659
6
23
3
5
2
6
1
1
4
0
237
226
4
1 450
11
79
4
94
Jan
116
11
7
151
559
14
14
1
2
3
1
1
1
13
1
243
289
7
1 434
7
92
3
102
Feb
136
14
8
140
537
6
11
3
0
4
3
1
1
4
0
186
275
2
1 331
12
84
1
97
March
100
18
5
118
410
6
11
0
0
10
0
0
2
2
1
185
254
6
1 128
26
76
4
106
April
119
12
9
119
377
9
16
0
1
0
2
1
1
6
0
223
265
1
1 161
14
52
4
70
May
295
26
10
157
1 081
38
20
3
5
2
2
0
0
5
1
251
191
3
2 090
10
66
4
80
June
1 642
165
76
1 598
6 730
169
194
23
23
32
19
10
11
72
5
2 810
3 346
46
16 971
132
749
46
927
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
86
Europe
Asia
India
Israel
Japan
China
Cyprus
Hong Kong
Lebanon
Malaysia
Pakistan
Singapore
Turkey
Other Asian
Total
Austria
Belgium
Denmark
France
Germany
Greece
Irish Republic
Italy
Netherlands
Portugal
Sweden
Switzerland
United Kingdom
Czech & Slovakia
Country of Usual Residence
Table 4b: Cont.
3
4
2
5
0
0
0
0
1
0
3
7
25
1
2
4
3
11
0
2
10
5
0
1
4
39
0
July
5
2
1
4
0
1
0
1
4
2
0
8
28
4
1
3
8
10
1
2
4
2
0
2
8
34
2
Aug
2
1
2
4
0
2
0
0
1
2
0
11
25
3
3
0
10
21
2
1
2
7
4
1
8
42
1
Sep
4
1
4
3
0
1
0
1
0
0
0
8
22
4
4
5
2
22
0
0
0
2
0
1
5
48
1
Oct
3
3
17
3
1
3
0
2
0
3
0
5
40
5
0
2
10
16
0
3
1
9
1
0
10
47
3
Nov
9
0
4
2
1
0
0
1
0
5
0
3
25
0
1
1
3
16
1
0
0
5
2
0
7
33
0
Month
Dec
8
3
4
7
0
2
0
0
0
6
3
10
43
1
11
9
2
28
0
2
6
14
1
2
16
45
2
Jan
2
4
7
2
1
1
0
0
0
0
1
11
29
7
8
2
21
29
0
2
15
35
3
1
9
49
1
Feb
8
5
4
3
0
0
1
0
1
0
4
10
36
5
5
2
10
34
0
4
11
8
2
2
9
64
2
March
3
1
6
1
1
0
0
0
0
0
0
3
15
6
5
7
20
42
0
3
5
10
1
6
13
59
1
April
7
1
5
5
0
0
0
0
3
0
3
5
29
2
10
5
19
34
0
1
6
6
1
7
10
57
1
May
3
1
8
3
0
1
0
1
1
2
0
21
41
3
6
3
8
19
4
3
6
2
0
6
7
72
0
June
57
26
64
42
4
11
1
6
11
20
14
102
358
41
56
43
116
282
8
23
66
105
15
29
106
589
14
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
87
Note:
Jan = January
Oct = October
Grand Total
Missing
Oceania
1 432
0
3
7
2
0
0
3
97
25
4
0
29
0
0
July
Feb = February
Nov = November
Hungary
Norway
Poland
Spain
Yugoslavia, Bosnia Etc
Europe So Stated
Other European
Total
Australia
New Zealand
Other
Total
Missing
Total
Country of Usual Residence
Table 4b: Cont.
1 905
0
1
0
8
2
0
2
118
11
3
0
14
0
0
Sep
Aug = August
Dec = December
1 619
1
0
0
0
0
0
4
86
13
1
0
14
0
0
Aug
1 491
1
3
2
1
0
0
1
102
22
8
0
30
1
1
Oct
1 475
1
1
0
5
0
0
0
76
18
5
0
23
0
0
Month
Dec
Sept = September
Qtr = Quarter
1 730
0
2
0
4
0
0
6
119
20
3
0
23
0
0
Nov
1 784
1
1
3
8
1
1
6
160
34
1
1
36
1
1
Jan
1 798
0
0
0
16
0
0
4
202
24
6
1
31
0
0
Feb
1 673
0
1
2
14
0
0
3
178
27
3
0
30
1
1
March
1 476
5
1
4
9
0
0
2
199
25
0
0
25
3
3
April
1 461
2
5
3
3
0
0
8
180
20
1
0
21
0
0
May
2 410
0
7
0
6
0
0
2
154
38
6
0
44
1
1
June
20 254
11
25
21
76
3
1
41
1 671
277
41
2
320
7
7
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
88
Total
Namibia
Tanzania
Uganda
Angola
Lesotho
Ethiopia
Ghana
Nigeria
Swaziland
Egypt
Zambia
Malawi
Other African
South Africa
Botswana
DR Congo
Kenya
Mozambique
USA
Other Americas
Americas Canada
Africa
Country of Usual Residence
20
89
6
1 869
667
16
19
2
1
0
3
3
0
10
0
452
337
3
176
8
0
172
July
14
68
8
2 307
740
9
18
6
5
4
0
1
0
9
1
457
631
1
221
19
11
174
Aug
23
152
2
2 818
1 204
29
23
1
3
9
2
1
1
22
1
376
476
8
440
14
6
202
Sep
20
116
8
2 114
635
10
29
6
2
4
0
2
2
4
1
527
425
5
247
17
10
188
Oct
21
103
10
2 421
855
56
13
6
1
3
3
2
3
12
0
444
473
13
317
15
9
196
Nov
8
138
3
2 041
690
28
19
3
1
2
2
1
2
2
0
438
455
3
176
17
7
195
23
175
8
2 385
1 115
9
27
5
5
2
6
4
3
8
0
380
330
5
222
23
17
224
Month
Dec
Jan
Table 4c: Distribution of Visitors by Country of Usual Residence–Both Sexes, VES 2015/16
16
182
4
2 314
865
22
18
2
2
4
1
2
1
17
2
457
417
9
237
15
12
231
Feb
29
170
4
2 150
812
10
13
3
0
4
4
1
2
5
1
362
398
4
292
15
18
206
March
41
151
8
1 821
576
8
11
1
1
10
2
0
3
5
2
385
408
7
197
25
6
174
April
40
130
7
1 927
542
10
18
2
1
0
2
2
1
10
0
422
419
2
270
16
11
199
May
23
148
8
3 696
1 922
77
33
4
6
6
6
0
0
6
1
445
279
4
634
35
18
220
June
278
1 622
76
27 863
10 623
284
241
41
28
48
31
19
18
110
9
5 145
5 048
64
3 429
219
125
2 381
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
89
Europe
Asia
India
Israel
Japan
China
Cyprus
Hong Kong
Lebanon
Malaysia
Pakistan
Singapore
Turkey
Bangladesh
Other Asian
Total
Austria
Belgium
Denmark
Country of Usual Residence
Table 4c: Cont.
Total Americas
Country of Usual Residence
5
9
3
7
0
0
0
0
2
0
3
0
15
44
1
2
10
July
115
July
5
5
2
9
0
5
0
1
4
3
0
0
13
47
5
5
4
2
2
7
4
1
2
1
0
1
3
0
0
17
40
5
6
4
Sep
177
90
Aug
Sep
Aug
5
1
7
5
0
1
0
4
0
1
0
0
12
36
5
8
8
Oct
144
Oct
6
6
24
8
1
5
0
2
0
3
1
0
9
65
7
2
4
Nov
134
Nov
206
10
0
6
4
1
1
0
2
0
9
0
0
6
39
0
3
3
9
3
8
7
0
2
0
0
0
7
4
0
15
55
7
22
12
Month
Dec
Jan
149
Month
Dec
Jan
Table 4c: Distribution of Visitors by Country of Usual Residence–Both Sexes, VES 2015/16
2
4
11
6
1
2
0
0
0
2
1
0
18
47
12
18
3
Feb
202
Feb
9
11
12
7
1
1
1
1
2
3
5
1
15
69
8
10
4
March
203
March
6
3
21
1
1
0
0
1
0
0
1
0
6
40
8
9
14
April
200
April
9
2
12
9
0
0
0
0
3
0
3
0
6
44
8
17
10
May
177
May
3
3
16
4
0
3
0
1
1
6
0
0
30
67
6
11
6
June
179
June
71
49
129
71
6
22
2
12
13
37
18
1
162
593
72
113
82
Total
1 976
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
90
Missing
Oceania
France
Germany
Greece
Irish Republic
Italy
Netherlands
Portugal
Sweden
Switzerland
United Kingdom
Czech & Slovakia
Hungary
Norway
Poland
Spain
Yugoslavia, Bosnia
Etc
Other European
Total
Australia
New Zealand
Other
Total
Missing
Total
Country of Usual Residence
Table 4c: Cont.
12
20
1
4
5
7
0
5
9
81
3
1
7
1
1
0
8
179
30
1
0
31
1
1
0
4
192
58
11
0
69
0
0
Aug
8
22
1
3
12
13
0
2
8
87
2
0
8
7
2
July
2
6
249
27
6
0
33
0
0
16
41
2
1
2
12
9
8
16
101
2
0
5
1
10
Sep
0
3
223
47
15
0
62
1
1
10
38
0
1
0
6
1
1
9
113
1
2
10
3
4
Oct
0
8
234
40
5
1
46
0
0
17
41
0
4
2
12
1
0
17
100
4
1
5
3
6
Nov
0
0
169
43
6
0
49
0
0
9
33
1
0
4
11
6
3
11
70
1
1
6
0
7
4
7
299
62
4
1
67
1
1
14
42
1
2
11
22
1
4
28
90
2
1
4
3
22
Month
Dec
Jan
0
7
421
43
14
1
58
0
0
36
55
0
3
29
60
3
3
22
131
2
0
5
2
30
Feb
0
4
334
75
7
0
82
1
1
19
76
0
4
22
17
3
5
22
110
5
0
2
3
20
March
0
5
377
49
5
0
54
3
3
42
88
0
5
8
20
1
14
21
108
3
7
4
4
16
April
1
14
368
34
3
1
38
1
1
36
71
0
3
13
16
1
11
25
110
2
2
10
7
11
May
0
6
353
74
14
0
88
2
2
13
36
8
5
11
10
0
11
13
199
0
0
11
0
7
June
7
72
3 398
582
91
4
677
10
10
232
563
14
35
119
206
26
67
201
1 300
27
15
77
34
136
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
91
2 289
July
2 655
Aug
3 317
Sep
2 580
Oct
Note: Tables 4a and 4b do not add up to Table 4c because of Missing figures
Jan = January
Feb = February
Aug = August
Oct = October
Nov = November
Dec = December
Grand Total
Country of Usual Residence
Table 4c: Cont.
2 447
3 013
Sept = September
Qtr = Quarter
2 900
Nov
Month
Dec
Jan
3 042
Feb
2 839
March
2 495
April
2 555
May
4 385
June
34 517
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
92
355
368
486
1 209
216
237
373
826
284
303
283
870
October
November
December
Quarter 2
January
February
March
Quarter 3
April
May
June
Quarter 4
963
298
338
327
984
250
335
399
1 181
397
356
428
1 306
409
475
422
4 065 4 434
1 160
Quarter 1
Total
348
415
397
July
August
September
Month
42
6
0
4
2
7
1
3
3
17
4
10
3
12
2
4
6
8 541
1 839
586
643
610
1 817
467
575
775
2 407
756
734
917
2 478
759
894
825
First time visitors
Sex of Visitor
Total
Female Male Missing
10 018
2 328
797
852
679
2 448
635
785
1 028
2 804
644
697
1 463
2 438
865
816
757
15 780
3 724
1 192
1 388
1 144
3 957
1 180
1 279
1 498
4 155
1 072
1 103
1 980
3 944
1 374
1 321
1 249
97
19
2
11
6
17
3
8
6
38
11
12
15
23
13
6
4
25 895
6 071
1 991
2 251
1 829
6 422
1 818
2 072
2 532
6 997
1 727
1 812
3 458
6 405
2 252
2 143
2 010
38
8
2
2
4
7
2
3
2
19
5
6
8
4
1
3
40
9
1
4
4
15
2
5
8
11
7
2
2
5
1
2
2
4
8
10
0
17
0
81
3
6
8
0
0
0
3
22
0
0
0
31
12
9
10
11
2
5
4
1
0
1
0
2
0
0
2
Type of Visitor
Repeat Visitors
Missing
Sex of Visitor
Total
Sex of Visitor
Total
Female Male Missing
Female Male Missing
Table 5: Distribution of Visitors by Type and Sex, VES 2015/16
14 121
3 206
1 083
1 157
966
3 281
853
1 025
1 403
4 032
1 004
1 071
1 957
3 602
1 214
1 234
1 154
20 254
4 696
1 491
1 730
1 475
4 956
1 432
1 619
1 905
5 347
1 476
1 461
2 410
5 255
1 784
1 798
1 673
142
25
6
13
6
24
4
11
9
56
15
23
18
37
15
10
12
34 517
7 927
2 580
2 900
2 447
8 261
2 289
2 655
3 317
9 435
2 495
2 555
4 385
8 894
3 013
3 042
2 839
Total
Sex of Visitor
Total
Female Male Missing
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
93
Note:
760
119
115
532
1167
341
249
49
30
79
40
25
42
157
31
492
205
127
917
0
July
Jan = January
Oct = October
Botswana
DR Congo
Kenya
Mozambique
South Africa
Namibia
Tanzania
Uganda
Angola
Lesotho
Ethiopia
Ghana
Nigeria
Swaziland
Egypt
Zambia
Malawi
Other African
None
Not Stated
Country
African
713
85
125
489
1 215
339
248
35
28
78
24
27
46
160
25
505
192
118
723
0
Sept
2 251
310
376
1 547
3 667
1 036
776
127
101
259
99
74
135
466
69
1 474
581
384
2 452
0
Qtr 1
Feb = February
Nov = November
778
106
136
526
1 285
356
279
43
43
102
35
22
47
149
13
477
184
139
812
0
Aug
573
85
126
532
1 237
258
233
39
21
40
24
18
29
110
21
457
156
110
654
28
Nov
Dec
1 007
93
147
616
1 547
341
242
39
41
162
46
28
57
276
25
654
251
142
1 486
4
Aug = August
Dec = December
594
84
119
501
1 167
313
235
25
26
74
44
20
40
126
36
484
164
132
593
20
Oct
459
94
86
369
1 065
176
227
28
19
55
22
12
26
109
15
351
168
78
635
0
Jan
Feb
503
105
90
528
1 238
236
248
23
21
69
23
25
47
109
14
379
176
78
684
0
Sept = September
Qtr = Quarter
2 174
262
392
1 649
3 951
912
710
103
88
276
114
66
126
512
82
1 595
571
384
2 733
52
Qtr 2
Month
736
87
99
487
1 340
301
233
28
34
128
26
24
26
153
20
503
168
117
1 008
0
Mar
Table 6: Distribution of Visitors by Last Four Countries Visited in Two Years Preceding the Survey, VES 2015/16
1 698
286
275
1 384
3 643
713
708
79
74
252
71
61
99
371
49
1 233
512
273
2 327
0
Qtr 3
510
86
102
427
1 270
264
262
34
29
57
31
18
28
110
26
427
189
96
620
0
Apr
653
92
102
401
1 353
297
215
29
32
64
32
15
38
149
24
452
172
115
770
0
568
95
89
406
1 157
270
229
19
30
68
21
20
23
127
13
434
167
92
577
0
May June
1 731
273
293
1 234
3 780
831
706
82
91
189
84
53
89
386
63
1 313
528
303
1 967
0
Qtr 4
7 854
1 131
1 336
5 814
15 041
3 492
2 900
391
354
976
368
254
449
1 735
263
5 615
2 192
1 344
9 479
52
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
94
121
8
10
27
601
26
8
2
1
2
2
0
0
6
0
126
16
8
1 458
0
July
Note: Jan = January
Oct = October
Botswana
DR Congo
Kenya
Mozambique
South Africa
Namibia
Tanzania
Uganda
Angola
Lesotho
Ethiopia
Ghana
Nigeria
Swaziland
Egypt
Zambia
Malawi
Other African
None
Not Stated
African Country
226
4
12
46
679
34
10
3
0
2
1
2
1
3
0
198
13
3
2 240
0
462
19
27
111
2 106
86
24
6
1
9
4
2
2
16
2
434
46
23
5 299
0
Sep Qtr 1
Feb = February
Nov = November
115
7
5
38
826
26
6
1
0
5
1
0
1
7
2
110
17
12
1 601
0
Aug
206
9
7
25
659
49
5
1
1
2
4
1
0
1
1
149
18
10
1 921
0
Nov
Aug = August
Dec = December
156
4
14
32
713
29
11
3
0
1
4
1
1
3
1
168
17
9
1 574
0
Oct
548
24
26
96
2 110
108
34
9
2
7
10
3
1
10
2
474
68
27
4 890
4
296
17
19
272
540
98
29
1
4
8
5
2
7
15
2
186
44
17
1 836
28
Jan
Sept = September
Qtr = Quarter
186
11
5
39
738
30
18
5
1
4
2
1
0
6
0
157
33
8
1 395
4
Dec Qtr 2
Month
393
15
29
321
676
121
30
6
5
4
9
5
5
11
3
262
47
17
1 562
56
Feb
0
1
4
2
3
5
0
238
23
8
1 549
40
351
2
16
229
598
63
10
1
March
1 040
34
64
822
1 814
282
69
8
9
13
18
9
15
31
5
686
114
42
4 947
124
Qtr 3
Table 7: Distribution of Visitors by Other African Countries to be Visited on the Same Trip After Zimbabwe, VES 2015/16
237
3
14
245
549
71
11
4
3
3
10
3
2
3
1
216
26
11
1 319
20
April
206
4
10
305
580
63
21
6
2
1
6
1
2
6
1
193
31
13
1 380
36
May
342
4
6
302
554
56
21
2
1
6
7
2
0
14
1
356
64
5
3 042
48
June
785
11
30
852
1 683
190
53
12
6
10
23
6
4
23
3
765
121
29
5 741
104
Qtr 4
2 835
88
147
1 881
7 713
666
180
35
18
39
55
20
22
80
12
2 359
349
121
20 877
232
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
95
300
Friend(s)
3 013
3 042
14
27
321
378
872
286
1 144
Aug
2 839
6
35
344
288
596
376
1 194
Sep
Note: Jan = January Feb = February
Oct = October Nov = November
Total
6
260
Group
Travel
Missing
925
Family
27
248
Couple
Other
1 247
July
Alone
Party Size
2 495
18
58
304
325
477
264
1 049
Oct
2 555
17
34
288
286
486
302
1 142
Nov
Aug = August
Dec = December
8 894
26
89
965
926
2 393
910
3 585
Qtr 1
Table 8: Traveling Party Composition, VES 2015/16
9 435
54
133
1 014
817
3 012
917
3 488
Qtr 2
2 289
4
37
248
164
429
191
1 216
Jan
Sept = September
Qtr = Quarter
4 385
19
41
422
206
2 049
351
1 297
Dec
Month
2 655
7
31
288
204
524
201
1 400
3 317
11
51
300
390
922
275
1 368
Feb March
8 261
22
119
836
758
1 875
667
3 984
Qtr 3
6
41
329
206
645
281
1 392
May
2 580 2 900
4
42
285
225
559
236
1 229
April
2 447
7
33
281
193
520
201
1 212
June
7 927
17
116
895
624
1 724
718
3 833
Qtr 4
34 517
119
457
3 710
3 125
9 004
3 212
14 890
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
96
618
747
238
83
80
3 013
2
3 to 4
6 to 9
10 to 19
20+
Total
Note: Jan = January
Oct = October
1247
July
1
Party
Size
2 839
69
118
170
538
750
1194
Sep
8 894
277
346
614
1 969
2 103
3 585
Qtr 1
Feb = February
Nov = November
3 042
128
145
206
684
735
1144
Aug
2 555
68
94
102
412
737
1142
Nov
Aug = August
Dec = December
2 495
95
138
123
466
624
1049
Oct
3 488
2 232
2 446
685
351
233
9 435
1297
871
1568
460
119
70
4 385
2 289
37
67
67
376
526
1216
Jan
Sept = September
Qtr = Quarter
Qtr 2
Month
Dec
Table 9: Distribution of Visitors by Traveling Party Size, VES 2015/16
2 655
66
72
105
397
615
1400
3 317
174
156
213
702
705
1367
Feb March
8 261
277
295
385
1 475
1 846
3 983
Qtr 3
2 580
43
94
135
441
638
1229
April
2 900
67
77
139
516
709
1392
May
2 447
58
73
104
389
611
1212
June
7 927
168
244
378
1 346
1 958
3 833
Qtr 4
34 517
955
1 236
2 062
7 236
8 139
14 889
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
97
78
939
Hired car
Coach /Bus
51
1
Other
Missing
Note: Jan = January
Oct = October
3 013
297
Truck
Total
302
Taxi/Kombi
4
704
Private car
Rail
637
July
Air
Type of
Transport
2 839
3
112
233
271
10
917
78
566
649
Sep
Feb = February
Nov = November
3 042
1
115
244
320
2
1 025
85
653
597
Aug
2 495
12
136
259
215
2
825
74
401
571
Oct
2 555
10
138
210
225
5
959
63
425
520
Nov
Aug = August
Dec = December
8 894
5
278
774
893
16
2 881
241
1 923
1 883
Qtr 1
9 435
23
387
640
960
18
2 773
250
2 599
1 785
Qtr 2
2 289
0
93
248
178
6
869
41
417
437
Jan
Sept = September
Qtr = Quarter
4 385
1
113
171
520
11
989
113
1 773
694
Dec
Month
0
112
259
202
5
1 159
41
469
408
3 317
0
119
228
290
6
1 132
118
896
528
Feb March
2 655
Table 10: Distribution of Visitors by Type of Transport Used to Enter the Country, VES 2015/16
8 261
0
324
735
670
17
3 160
200
1 782
1 373
Qtr 3
2 580
0
126
271
175
13
1 005
68
443
479
April
2 900
0
133
259
203
3
1 054
85
603
560
May
2 447
0
129
291
151
1
949
102
415
409
June
7 927
0
388
821
529
17
3 008
255
1 461
1 448
Qtr 4
34 517
28
1 377
2 970
3 052
68
11 822
946
7 765
6 489
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
98
807
Coach /Bus
81
7
Other
Missing
Oct = October
Note: Jan = January
3 013
289
Truck
Total
594
Taxi/Kombi
6
192
Hired car
Rail
1 018
19
3 042
12
150
240
552
3
923
186
962
14
Aug
2 839
9
134
231
488
5
928
175
855
14
Sep
Nov = November
Feb = February
July
Private car
Air
Type of
Transport
2 495
22
172
258
379
3
860
154
633
14
Oct
6
Nov
2 555
21
166
207
454
7
944
121
629
Dec = December
Aug = August
8 894
28
365
760
1 634
14
2 658
553
2 835
47
Qtr 1
9 435
82
466
631
1 661
13
2 593
474
3 483
32
Qtr 2
Qtr = Quarter
5
2 289
12
99
240
435
5
742
95
656
Sept = September
4 385
39
128
166
828
3
789
199
2 221
12
Dec
Month
Jan
Table 11: Distribution of Visitors by Type of Transport Used Within the Country, VES 2015/16
2 655
10
97
249
444
7
1 066
94
686
2
3 317
16
46
223
642
6
1 005
168
1 199
12
Feb March
8 261
38
242
712
1 521
18
2 813
357
2 541
19
Qtr 3
2 580
11
66
261
452
8
939
126
708
9
April
2 900
7
57
253
574
4
878
208
908
11
May
2 447
11
76
287
367
3
895
185
615
8
June
7 927
29
199
801
1 393
15
2 712
519
2 231
28
Qtr 4
34 517
177
1 272
2 904
6 209
60
10 776
1 903
11 090
126
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
99
71
969
310
298
61
1
Hired car
Coach /Bus
Taxi/Kombi
Truck
Other
Missing
Note: Jan = January
Oct = October
3 013
675
Private car
Total
628
July
Air
Type of
Transport
2 839
1
142
230
303
860
86
556
661
Sep
Feb = February
Nov = November
3 042
1
157
245
335
986
94
645
579
Aug
2 495
12
162
251
254
771
85
386
574
Oct
2 555
10
165
201
264
907
79
411
518
Nov
Aug = August
Dec = December
8 894
3
360
773
948
2 815
251
1 876
1 868
Qtr 1
9 435
22
493
617
1 101
2 654
313
2 546
1 689
2 289
1
105
248
201
855
60
410
409
Sept = September
Qtr = Quarter
4 385
0
166
165
583
976
149
1 749
597
Dec
Month
Qtr 2
Jan
2 655
3
137
260
207
1 144
63
461
380
3 317
0
168
230
355
1 071
118
870
505
Feb March
Table 12: Distribution of Visitors by Type of Transport Used to Depart the Country, VES 2015/16
8 261
4
410
738
763
3 070
241
1 741
1 294
Qtr 3
2 580
3
143
269
189
990
98
440
448
April
2 900
1
170
259
216
971
139
597
547
May
2 447
1
154
283
171
897
148
406
387
June
7 927
5
467
811
576
2 858
385
1 443
1 382
Qtr 4
34 517
34
1 730
2 939
3 388
11 397
1 190
7 606
6 233
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
100
4.2
6.4
2.3
6.8
8.4
3.1
2.0
4.3
4.1
3.0
4.4
3.0
8.7
17.7
1.0
6.3
20
487
51
126
711
122
691
51
36
218
87
9
12
24
766
679
Nyanga
Bulawayo
Matopos
Masvingo
Harare
Hwange
Vic Falls
Kariba
Mana Pools
Mutare/Vumba
Gweru
Chimanimani
Gonarezhou
Chiredzi
In transit
Other
Places Visited
633
805
15
4
11
73
202
24
25
759
105
612
112
57
473
15
4.4
1.0
4.8
4.5
3.6
3.5
2.2
3.5
3.3
1.8
3.8
7.2
4.5
2.6
5.5
3.1
613
754
15
10
3
70
147
27
36
712
107
560
59
34
431
19
4.9
1.0
6.3
5.1
9.7
7.6
2.3
5.0
3.8
2.1
2.9
6.0
3.5
2.5
5.4
3.1
527
759
21
6
2
44
118
22
42
610
85
483
56
31
311
15
4.1
1.1
5.4
3.7
2.0
2.9
1.4
4.7
4.1
2.0
3.8
6.1
2.9
2.3
6.9
4.2
518
905
11
4
6
42
125
7
23
549
71
575
56
29
299
15
4.3
1.0
5.0
3.0
13.3
4.7
2.6
3.0
4.7
1.9
3.3
6.9
4.0
2.7
4.8
8.7
1 618
740
38
8
9
128
208
9
64
868
91
907
158
61
1 163
55
5.6
0.9
7.1
4.3
4.2
5.0
3.6
2.4
3.5
1.9
3.3
7.4
5.1
2.4
6.9
3.0
Month, 2015
July
August
September
October
November
December
Average
Average
Average
Average
Average
Average
Number
Nights Number
Nights Number
Nights Number
Nights Number
Nights Number
Nights
Table 13a: Distribution of Visitors by Places Visited and Number of Nights Spent, VES 2015/16
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
101
Other
In transit
Chiredzi
Gonarezhou
Chimanimani
Gweru
Mutare/Vumba
Mana Pools
Kariba
Vic Falls
Hwange
Harare
Masvingo
Matopos
Bulawayo
Nyanga
Places Visited
Table 13a: Cont.
2.7
8.9
1.5
6.6
12.3
4.1
2.4
3.9
0
4.5
9.3
4.9
0
12.6
1.0
6.3
23
310
27
56
557
59
356
16
0
129
44
8
0
15
751
634
January
Average
Number
Nights
570
1 134
10
2
6
45
131
4
15
303
31
477
55
16
388
15
5.4
1.0
10.0
2.5
3.5
5.2
3.5
1.8
3.2
2.0
4.4
8.4
5.6
6.8
5.8
2.8
February
Average
Number
Nights
940
897
13
3
7
74
158
7
26
595
78
638
129
42
526
18
4.5
0.9
7.5
2.7
3.4
4.2
3.2
5.7
3.5
1.9
2.6
5.8
6.0
2.4
5.3
2.7
637
984
10
1
4
54
117
5
23
407
62
542
67
38
297
16
4.1
1.0
3.4
2.0
4.3
5.9
2.4
3.0
5.5
2.2
4.6
6.8
3.9
1.9
5.2
3.2
Month, 2016
March
April
Average
Average
Number
Nights Number
Nights
684
924
10
0
4
71
133
7
24
472
61
554
77
26
505
17
Number
May
4.0
1.1
6.7
0
8.0
6.5
5.7
2.1
3.6
2.1
2.7
7.2
5.6
1.6
4.7
8.6
546
909
12
2
3
60
134
18
20
422
55
424
57
24
284
3
4.2
1.0
6.2
3.0
2.3
11.6
4.1
4.2
3.3
2.1
3.1
6.6
3.6
1.8
6.9
4.3
June
Average
Average
Nights Number
Nights
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
102
0
35
6
7
21
2
179
1
0
87
9
0
0
1
76
83
507
22
4
4
25
2
136
0
0
65
3
2
0
0
98
50
412
Bulawayo
Matopos
Masvingo
Harare
Hwange
Vic Falls
Kariba
Mana Pools
Mutare/Vumba
Gweru
Chimanimani
Gonarezhou
Chiredzi
In transit
Other
Total
August
1
July
Nyanga
Places Visited
518
124
85
0
0
0
5
66
0
1
169
1
18
4
6
38
1
September
446
140
65
0
1
0
5
58
0
2
124
4
22
4
3
18
0
October
3
452
144
90
1
0
0
2
52
0
0
109
2
16
6
3
24
November
1
690
132
144
0
0
0
9
38
0
2
238
2
34
23
12
55
Month
December
375
119
108
0
0
0
1
49
0
0
44
5
16
3
4
25
1
475
113
189
0
0
0
5
49
0
1
48
1
19
5
0
45
0
2
14
4
7
29
0
476
101
137
0
0
0
9
45
0
0
128
January February March
zero Nights Spent
Table 13b: Distribution of Visitors by Places Visited and Number of Nights Spent, VES 2015/16
1
0
0
2
39
0
0
74
4
16
3
5
28
1
383
68
142
April
May
480
116
159
0
0
0
5
46
0
2
100
1
12
2
4
32
1
70
127
0
0
0
1
35
0
1
87
2
10
1
2
20
0
356
June
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
103
August
8
216
25
63
220
48
384
9
10
63
32
3
1
7
714
272
2 075
July
11
181
36
65
247
58
368
20
7
81
46
3
3
6
650
257
2 039
Nyanga
Bulawayo
Matopos
Masvingo
Harare
Hwange
Vic Falls
Kariba
Mana Pools
Mutare/Vumba
Gweru
Chimanimani
Gonarezhou
Chiredzi
In transit
Other
Total
Places Visited
Table 13b: Cont.
1 781
211
653
7
1
0
35
43
3
5
356
47
188
32
19
172
9
September
1 686
193
672
8
1
2
23
45
3
14
338
27
179
36
18
119
8
October
1 827
165
796
1
2
2
22
34
1
9
329
31
232
29
21
150
3
November
2 273
500
581
3
3
5
43
78
3
17
387
37
224
54
28
286
24
Month
December
1 to 2 Nights Spent
1 483
234
633
4
0
5
16
33
0
6
194
28
158
24
22
113
13
1 816
239
917
1
1
2
19
43
3
4
169
19
169
30
11
182
7
1 970
356
746
5
1
3
33
61
1
6
294
49
180
38
22
167
8
January February March
1 791
301
811
3
1
2
20
43
2
7
218
33
173
30
25
114
8
April
1 774
262
743
3
0
0
32
39
5
7
241
25
155
37
18
196
11
May
1 690
267
765
5
1
1
32
55
3
8
197
18
164
32
17
125
8
June
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
104
August
6
135
26
25
204
39
181
12
11
38
22
7
2
3
11
173
895
July
5
108
8
29
201
50
161
20
24
39
17
3
1
3
17
156
842
Nyanga
Bulawayo
Matopos
Masvingo
Harare
Hwange
Vic Falls
Kariba
Mana Pools
Mutare/Vumba
Gweru
Chimanimani
Gonarezhou
Chiredzi
In transit
Other
Total
Places Visited
Table 13b: Cont.
781
139
13
3
6
0
12
22
15
26
165
53
188
12
5
115
7
September
590
91
20
6
2
0
11
11
13
15
124
46
138
5
9
93
6
October
579
113
17
4
2
0
10
22
6
6
102
27
183
11
3
66
7
1 337
391
14
17
4
2
30
54
6
37
213
42
212
33
15
242
25
471
111
8
2
0
1
11
22
0
8
98
16
115
10
1
61
7
480
101
26
1
1
4
9
17
1
9
78
8
130
8
1
79
7
1 069
287
13
4
2
3
17
34
5
17
157
22
253
54
10
182
9
3 to 5 Nights Spent
Month
November
December January February March
618
145
29
5
0
1
16
21
3
13
94
21
159
23
6
78
4
April
768
170
18
3
0
3
16
23
2
11
107
33
214
18
3
144
3
May
559
111
17
1
1
2
7
26
12
10
125
31
122
13
5
74
2
June
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
105
August
0
32
0
8
66
8
11
2
3
6
3
1
1
3
3
46
193
July
2
82
0
10
82
9
20
8
5
13
9
0
2
3
1
101
347
Nyanga
Bulawayo
Matopos
Masvingo
Harare
Hwange
Vic Falls
Kariba
Mana Pools
Mutare/Vumba
Gweru
Chimanimani
Gonarezhou
Chiredzi
In transit
Other
Total
Places Visited
Table 13b: Cont.
231
45
3
3
2
2
8
6
7
4
17
5
80
8
2
39
0
September
181
45
2
3
2
0
2
1
5
7
17
3
63
6
0
25
0
October
158
42
2
4
0
1
2
10
0
6
4
7
51
4
0
25
0
November
842
266
1
8
0
0
27
20
0
7
18
4
178
20
6
284
3
December
Month
6 to 9 Nights Spent
208
53
1
2
0
1
3
11
0
1
16
5
80
7
0
26
2
178
45
0
3
0
0
6
12
0
1
7
1
67
2
2
31
1
337
102
0
1
0
0
7
9
0
3
11
2
98
17
0
86
1
January February March
224
60
2
0
0
1
7
9
0
2
16
2
89
3
2
29
2
April
271
66
2
0
0
0
9
12
0
3
20
2
66
9
1
80
1
May
174
47
0
4
0
0
9
6
1
0
8
3
64
7
0
24
1
June
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
106
August
1
55
0
9
101
8
4
1
0
8
7
0
0
1
1
59
255
July
1
94
3
18
156
3
6
3
0
20
12
1
6
12
0
115
450
Nyanga
Bulawayo
Matopos
Masvingo
Harare
Hwange
Vic Falls
Kariba
Mana Pools
Mutare/Vumba
Gweru
Chimanimani
Gonarezhou
Chiredzi
In transit
Other
Total
Places Visited
Table 13b: Cont.
286
94
0
2
1
1
10
10
2
0
5
1
86
3
2
67
2
September
229
58
0
4
0
0
3
3
1
4
7
5
81
5
1
56
1
October
219
54
0
1
0
3
6
7
0
2
5
4
93
6
2
34
2
November
983
329
0
10
1
2
19
18
0
1
12
6
259
28
0
296
2
Month
December
10+ Nights Spent
448
117
1
7
0
1
13
14
0
1
4
5
188
12
0
85
0
253
72
2
5
0
0
6
10
0
0
1
2
92
10
2
51
0
299
94
1
3
0
1
8
9
1
0
5
3
93
16
3
62
0
January February March
248
63
0
1
0
0
9
5
0
1
5
2
105
8
0
48
1
April
276
70
2
4
0
1
9
13
0
1
4
0
107
11
0
53
1
May
194
51
0
2
0
0
11
12
2
1
5
1
64
4
0
41
0
June
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
107
August
15
473
57
112
612
105
759
25
24
202
73
11
4
15
805
633
3 925
July
20
487
51
126
711
122
691
51
36
218
87
9
12
24
766
679
4 090
Nyanga
Bulawayo
Matopos
Masvingo
Harare
Hwange
Vic Falls
Kariba
Mana Pools
Mutare/Vumba
Gweru
Chimanimani
Gonarezhou
Chiredzi
In transit
Other
Total
Places Visited
Table 13b: Cont.
3 597
613
754
15
10
3
70
147
27
36
712
107
560
59
34
431
19
September
3 132
527
759
21
6
2
44
118
22
42
610
85
483
56
31
311
15
October
3 235
518
905
11
4
6
42
125
7
23
549
71
575
56
29
299
15
November
6 125
1 618
740
38
8
9
128
208
9
64
868
91
907
158
61
1 163
55
2 985
634
751
15
0
8
44
129
0
16
356
59
557
56
27
310
23
3 202
570
1 134
10
2
6
45
131
4
15
303
31
477
55
16
388
15
Month
December January February
Total
4 151
940
897
13
3
7
74
158
7
26
595
78
638
129
42
526
18
March
3 264
637
984
10
1
4
54
117
5
23
407
62
542
67
38
297
16
April
3 569
684
924
10
0
4
71
133
7
24
472
61
554
77
26
505
17
May
2 973
546
909
12
2
3
60
134
18
20
422
55
424
57
24
284
3
June
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
108
54
2 325
1 925
11 612
In transit
Other
Total
230
Gweru
Chiredzi
567
Mutare/Vumba
26
87
Mana Pools
Gonarezhou
112
Kariba
23
2 162
Vic Falls
Chimanimani
334
297
Masvingo
Hwange
142
Matopos
1 883
1 391
Bulawayo
Harare
54
Number
4.5
5.2
1.0
9.6
6.1
5.4
5.2
2.5
4.2
3.8
2.0
3.3
7.2
4.9
2.5
5.8
3.5
Nights
Average
Quarter 1
Nyanga
Places Visited
12 492
2 663
2 404
70
18
17
214
451
38
129
2 027
247
1 965
270
121
1 773
85
Number
4.1
4.7
1.0
5.9
3.6
6.5
4.2
2.5
3.4
4.1
1.9
3.5
6.8
4.0
2.5
6.2
5.3
Nights
Average
Quarter 2
10 338
2 144
2 782
38
5
21
163
418
11
57
1 254
168
1 672
240
85
1 224
56
Number
4.6
5.4
1.0
10.0
2.6
3.9
6.2
3.7
3.7
3.5
2.1
3.7
8.8
6.0
3.5
6.7
2.7
Nights
Average
Quarter 3
9 806
1 867
2 817
32
3
11
185
384
30
67
1 301
178
1 520
201
88
1 086
36
Number
4.2
4.1
1.0
5.4
2.5
4.9
8.0
4.1
3.1
4.1
2.1
3.5
6.9
4.4
1.8
5.6
5.4
Nights
Average
Quarter 4
Table 13c: Distribution of Visitors by Places Visited and Number of Nights Spent by Quarter, VES 2015/16
44 248
8 599
10 328
194
52
72
792
1 820
166
365
6 744
927
7 040
1 008
436
5 474
231
Number
4.4
4.8
1.0
7.7
3.9
5.2
5.9
3.2
3.6
3.9
2.0
3.5
7.4
4.8
2.6
6.1
4.2
Nights
Average
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
109
Americas
Africa
Botswana
DR Congo
Kenya
Mozambique
South Africa
Namibia
Tanzania
Uganda
Angola
Lesotho
Ethiopia
Ghana
Nigeria
Swaziland
Egypt
Zambia
Malawi
Other African
Total
Canada
USA
Other Americas
Total
Country of Usual Residence
226
23
17
224
1 120
9
27
5
5
2
6
4
3
8
0
384
332
5
2 400
23
178
8
209
Number
12
3
8
3
12
3
7
7
7
1
7
7
4
4
0
7
9
8
10
10
11
1
11
Nights
Average
July
247
16
12
232
872
23
19
2
2
4
1
2
1
17
2
462
422
10
2 346
17
187
4
208
Number
8
64
4
7
8
5
62
5
3
3
5
8
4
2
12
7
4
7
8
8
13
6
13
Nights
Average
August
301
16
18
207
819
10
13
3
0
4
4
1
2
5
1
363
399
4
2 170
30
172
4
206
Num
ber
18
2
9
2
9
3
1
2
0
2
6
28
134
2
4
2
4
7
7
38
12
2
15
Nights
Average
September
197
25
6
174
576
8
11
1
1
10
2
0
3
5
2
385
408
7
1 821
41
151
8
200
15
2
5
2
8
3
5
6
2
6
6
0
6
2
2
2
7
10
6
5
18
4
15
Nights
Average
October
Number
Month
270
16
11
199
542
10
18
2
1
0
2
2
1
10
0
422
419
2
1 927
40
130
7
177
Num
ber
20
5
9
12
12
4
10
12
1
0
7
11
0
2
0
2
5
13
9
3
3
15
4
Nights
Average
November
Table 1 4a: Distribution of Visitors by Country of Usual Residence and Average Number of Nights Spent in the Country, VES 2015/16
660
35
20
220
1 963
77
34
4
6
6
6
0
0
6
1
447
281
4
3 770
24
148
8
180
Num
ber
26
1
105
4
22
5
3
5
6
5
10
0
0
12
1
4
5
4
18
50
4
2
10
Nights
Average
December
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
110
Europe
Asia
4
6
5
4
154
10
2
6
3
15
3
25
2
23
12
14
42
1
2
11
22
1
4
28
91
2
Belgium
Denmark
France
Germany
Greece
Irish Republic
Italy
Netherlands
Portugal
Sweden
Switzerland
United Kingdom
Czech & Slovakia
9
5
116
73
0
4
0
0
0
7
4
0
7
33
8
Nights
Average
9
3
9
7
0
2
0
0
0
7
4
0
15
56
7
Number
July
India
Israel
Japan
China
Cyprus
Hong Kong
Lebanon
Malaysia
Pakistan
Singapore
Turkey
Bangladesh
Other Asian
Total
Austria
Country of Usual Residence
Table 14a: Cont.
3
3
22
133
2
18
3
36
56
0
3
29
62
2
4
13
6
1
2
0
0
0
2
1
0
20
51
12
Num
ber
10
13
4
20
4
3
0
3
2
0
9
2
5
32
2
2
5
7
3
0
0
0
1
3
0
59
25
3
Nights
Average
August
3
5
22
110
5
10
4
19
76
0
4
22
17
9
12
12
8
1
1
1
1
2
4
5
1
15
72
8
Num
ber
2
5
3
10
0
4
9
4
3
0
1
2
4
9
87
2
8
73
3
3
3
34
8
4
2
4
21
8
Nights
Average
September
Month
1
14
21
108
3
9
14
42
88
0
5
8
20
6
3
21
1
1
0
0
1
0
0
1
0
6
40
8
Number
1
4
3
21
2
7
6
3
3
0
14
4
3
38
0
50
3
3
0
0
6
0
0
4
0
7
33
27
Nights
Average
October
1
11
25
110
2
17
10
36
71
0
3
13
16
9
2
12
9
0
0
0
0
3
0
3
0
6
44
8
Num
ber
2
4
42
10
1
3
3
58
3
0
12
2
3
5
2
2
10
0
0
0
0
64
0
2
0
6
9
3
Nights
Average
November
0
11
13
199
0
11
6
13
37
8
5
11
10
3
3
16
4
0
3
0
1
1
6
0
0
31
68
7
Num
ber
0
6
4
13
0
6
5
4
4
2
10
15
4
9
4
2
19
0
3
0
2
1
2
0
0
37
20
148
Nights
Average
December
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
111
Grand Total
Missing
Oceania
Total
Hungary
Norway
Poland
Spain
Yugoslavia, Bosnia
etc.
Europe so Stated
Other European
Total
Australia
New Zealand
Other
Total
Country of Usual Residence
Table 14a: Cont.
Nights
0
16
4
3
6
15
5
11
20
6
2
19
666
666
11
Number
1
4
3
25
3
1
7
304
63
4
1
68
3
3
3 040
Average
July
0
0
7
428
43
14
1
58
7
7
3 098
0
5
3
31
Num
ber
0
0
1
9
4
5
4
4
999
999
10
0
17
1
4
Nights
Average
August
0
0
4
334
79
7
0
86
5
5
2 873
0
2
3
20
Num
ber
0
0
7
6
18
9
0
17
677
677
9
0
4
2
2
Nights
Average
September
Month
0
0
5
377
49
5
0
54
3
3
2 495
7
4
4
16
Number
0
0
4
12
9
9
0
9
999
999
9
5
252
2
2
Nights
Average
October
1
0
14
368
34
3
1
38
1
1
2 555
2
10
7
11
Num
ber
1
0
3
16
13
3
0
11
0
0
10
22
3
144
2
Nights
Average
November
0
0
6
355
74
14
0
88
6
6
4 467
0
11
0
7
Num
ber
0
0
2
12
11
15
0
12
669
669
18
0
6
0
3
Nights
Average
December
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
112
Americas
Africa
9
4
0
3
13
23
3
11
3
0
4
4
0
5
0
2
2
3
7
11
5
7
3
1 871
20
90
6
Other African
Total
Canada
USA
Other Americas
Nights
Average
176
8
0
172
668
16
19
2
1
0
3
3
0
10
0
452
338
Number
Botswana
DR Congo
Kenya
Mozambique
South Africa
Namibia
Tanzania
Uganda
Angola
Lesotho
Ethiopia
Ghana
Nigeria
Swaziland
Egypt
Zambia
Malawi
Country of Usual Residence
January
1
2 307
14
68
8
221
19
11
174
740
9
18
6
5
4
0
1
0
9
1
457
631
Number
4
4
4
5
1
4
1
4
2
9
21
1
8
6
3
0
3
0
2
27
2
1
Nights
Average
February
8
2 818
23
152
2
440
14
6
202
1 204
29
23
1
3
9
2
1
1
22
1
376
476
Number
6
4
6
5
8
5
5
5
2
6
4
5
2
4
3
17
5
4
2
4
2
2
Nights
5
2 114
20
116
8
247
17
10
188
635
10
29
6
2
4
0
2
2
4
1
527
425
17
4
7
5
4
5
1
6
2
7
5
2
7
2
4
0
7
15
4
4
2
2
Nights
Average
April
Num
ber
Month
Average
March
13
2 423
21
103
10
318
15
9
196
856
56
13
6
1
3
3
2
3
12
0
444
473
Number
5
4
7
5
19
5
9
4
3
6
5
3
5
1
3
3
19
14
3
0
2
2
Nights
Average
May
3
2 041
8
138
3
176
17
7
195
690
28
19
3
1
2
2
1
2
2
0
438
455
Number
5
4
2
6
6
5
8
15
3
6
4
2
6
161
3
9
5
4
3
0
2
2
Nights
Average
June
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
113
America
Africa
Botswana
DR Congo
Kenya
Mozambique
South Africa
Namibia
Tanzania
Uganda
Angola
Lesotho
Ethiopia
Ghana
Nigeria
Swaziland
Egypt
Zambia
Malawi
Other African
Total
Canada
USA
Other American
Total
Country of Usual Residence
751
53
47
661
2 792
41
58
10
7
10
11
7
6
30
3
1 199
1 145
18
6 849
68
527
16
611
4.0
2.2
6.7
2.8
7.1
3.6
6.1
4.3
3.1
1.8
5.9
14.3
47.2
3.0
5.2
2.2
2.2
7.4
4.7
7.7
6.5
2.9
6.5
Quarter 1
Average
Number
Nights
1 101
76
35
593
3 040
95
62
7
8
16
10
2
4
21
3
1 252
1 106
13
7 444
104
429
23
556
13.1
2.8
6.3
6.1
9.5
3.8
6.0
7.8
3.1
3.4
7.6
3.7
2.1
5.2
1.0
2.0
4.4
8.8
7.3
5.5
8.6
6.8
7.8
Quarter 2
Average
Number
Nights
837
41
17
548
2 611
54
60
9
9
13
5
5
1
41
2
1 285
1 444
12
6 994
57
309
16
382
6.0
3.2
2.9
2.7
9.1
16.3
2.9
6.7
4.1
1.9
6.9
3.9
1.3
3.2
10.3
1.9
1.6
4.2
5.0
7.2
5.1
5.1
5.4
Quarter 3
Average
Number
Nights
740
49
26
579
2 180
94
61
15
4
9
5
5
7
18
1
1 409
1 353
21
6 576
49
357
21
427
4.7
6.3
8.3
3.0
6.3
4.4
2.6
5.8
54.5
3.3
4.1
10.0
10.7
3.0
1.3
1.8
1.8
8.8
3.9
5.3
5.5
9.7
5.9
Quarter 4
Average
Number
Nights
Table 14b: Distribution of Visitors by Country of Usual Residence and Average Number of Nights Spent in the Country by Quarter, VES 2015/16
3 429
219
125
2 381
10 623
284
241
41
28
48
31
19
18
110
9
5 145
5 048
64
27 863
278
1 622
76
1 976
Number
Total
6.5
3.3
6.6
3.7
7.9
6.2
4.4
6.2
10.2
3.5
7.4
8.8
21.3
3.3
7.4
2
2.4
7.3
5.2
6.3
6.7
6.5
6.6
Average
Nights
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
114
Europe
Asia
India
Israel
Japan
China
Cyprus
Hong Kong
Lebanon
Malaysia
Pakistan
Singapore
Turkey
Bangladesh
Other Asian
Total
Austria
Belgium
Denmark
France
Germany
Greece
Irish Republic
Italy
Netherlands
Portugal
Country of Usual Residence
Table 14b: Cont.
20
18
31
20
2
5
1
1
2
12
10
1
48
171
27
50
19
69
173
1
9
62
99
7
16.7
3.7
3.1
28.9
26.7
3.0
1.0
1.0
11.3
4.5
3.4
0.7
6.2
9.2
6.4
3.8
5.0
4.0
3.1
51.3
6.9
2.0
5.1
5.0
Quarter 1
Num- Average
ber
Nights
18
8
49
14
1
3
0
2
4
6
4
0
42
151
22
37
30
91
195
8
13
32
46
2
17.3
2.0
17.9
10.7
1.0
0.9
0.0
2.7
21.8
0.8
2.0
0.0
6.1
15.8
12.0
5.0
4.7
21.6
3.3
0.5
11.9
7.2
3.6
1.0
Quarter 2
NumAverage
ber
Nights
12
16
12
20
1
7
1
1
7
6
3
0
45
131
11
13
18
36
83
4
8
19
32
9
10.1
2.3
2.1
12.0
27.7
1.5
0.3
0.0
51.9
2.0
1.2
0.0
13.4
10.6
3.8
9.8
3.6
1.7
4.2
3.3
4.3
6.7
5.4
1.2
Quarter 3
NumAverage
ber
Nights
21
7
37
17
2
7
0
8
0
13
1
0
27
140
12
13
15
36
112
1
5
6
29
8
7.6
1.6
2.4
12.6
9.0
4.1
0.0
2.6
0.0
3.7
0.3
0.0
10.7
7.1
5.0
4.2
46.7
3.0
3.6
0.0
2.7
1.8
4.8
0.7
Quarter 4
Average
Number
Nights
71
49
129
71
6
22
2
12
13
37
18
1
162
593
72
113
82
232
563
14
35
119
206
26
10.8
2.7
10.1
17.7
32.2
4
2
3
45
4.2
3.2
2
8.6
10.1
7.9
4.4
9.9
11.6
3.3
12.6
7.8
3.8
4.8
3.2
Total
Average
Number
Nights
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
115
Grand Total
Missing
Oceania
Total
Australia
New Zealand
Other
Total
Missing
Total
Sweden
Switzerland
United Kingdom
Czech & Slovakia
Hungary
Norway
Poland
Spain
Yugoslavia, Bosnia
etc.
Europe so Stated
Other European
Country of Usual Residence
Table 14b: Cont.
3
1
18
1
054
180
25
2
207
2
2
8 894
6.7
4.5
6.6
2.0
4.7
11.0
11.0
5.1
1.9
5.0
4.2
Quarter 1
Num- Average
ber
Nights
12
10.8
72
3.4
331
12.2
9
2.1
1
0.0
11
12.4
8
2.2
72
2.9
1
0
25
1
098
157
22
1
180
6
6
9 435
12.4
10.8
8.6
0.0
10.6
336.3
336.3
8.7
0.3
0.0
2.9
Quarter 2
NumAverage
ber
Nights
36
4.8
59
16.3
417
14.8
5
0.8
9
9.1
25
86.9
11
48.7
34
2.2
620
115
18
0
133
1
1
8 261
2
0
18
8.0
13.3
13.5
0.0
13.7
0.7
0.7
5.6
4.3
0.0
3.0
Quarter 3
NumAverage
ber
Nights
15
5.6
33
7.7
269
12.3
7
4.4
1
0.7
20
7.7
9
5.9
13
3.2
626
130
26
1
157
1
1
7 927
0
0
11
8.4
6.7
6.0
2.0
6.6
0.7
0.7
4.4
0.0
0.0
2.9
Quarter 4
Average
Number
Nights
4
5.0
37
3.3
283
12.0
6
1.9
4
2.0
21
7.4
6
3.2
17
3.2
3 398
582
91
4
677
10
10
34 517
6
1
72
9.1
8.7
9.8
3
8.8
305.4
305.4
5.9
7.3
15
3.3
Total
Average
Number
Nights
67
5.9
201
9
1 300
12.9
27
2.3
15
6.2
77
20.4
34
32.6
136
2.7
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
116
146
74
1 353
Boat cruises
Other
None
Note: Jan = January
Oct = October
65
Visiting historical
places/cultural
interest
39
Photographic safari
330
32
Water sport
Shopping
133
Game drives/view
309
76
Walking safari
Business
0
July
401
Hunting safari
Sightseeing
Activity
2 237
134
211
138
366
181
48
63
173
107
4
Sep
648
Feb = February
Nov = November
1 819
68
133
36
305
260
21
32
71
61
2
Aug
339
1 754
83
168
83
279
195
37
32
139
81
2
Oct
469
1 899
127
180
80
335
243
45
33
157
100
7
Nov
512
Aug = August
Dec = December
5 409
276
490
239
1 001
750
108
127
377
244
6
Qtr 1
1 388
5 291
271
500
241
849
655
123
98
440
276
21
174
265
151
814
371
66
76
260
145
19
1 263
Sept = September
Qtr = Quarter
1 638
61
152
78
235
217
41
33
144
95
12
Dec
460
Month
Qtr 2
Jan
1 441
750
Number of Visitors
Table 15: Distribution of Visitors by Tourism Activities Engaged in, VES 2015/16
1 730
147
214
119
416
286
56
77
204
141
13
1 504
99
309
107
466
306
72
77
211
142
12
Feb March
745
773
4 497
420
788
377
1 696
963
194
230
675
428
44
Qtr 3
2 268
1 321
99
223
105
334
369
63
66
162
111
8
April
647
1 467
83
211
76
319
338
47
54
138
92
7
May
569
2 732
185
265
158
660
123
92
159
268
161
8
June
1 054
5 520
367
699
339
1 313
830
202
279
568
364
23
Qtr 4
2 270
20 717
1 334
2 477
1 196
4 859
3 198
627
734
2 060
1 312
94
7 367
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
117
1033
Friend(s)/relative(s)
place
Note: Jan = January
Oct = October
Total
3 042
15
58
884
120
291
388
1 286
Aug
2 839
21
73
811
96
289
395
1 154
Sep
Feb = February
Nov = November
3 013
20
110
Chalet(s)/ Camp(s)
Missing
311
Lodges
50
399
Hotel
Other (Specify)
1090
July
None
Type of
Accommodation
21
71
542
71
271
372
1 147
Oct
Aug = August
Dec = December
8 894 2 495
56
181
2 728
326
891
1 182
3 530
Qtr 1
2 555
33
69
596
46
254
349
1 208
Nov
9 435
63
216
3 527
230
778
1 066
3 555
Sept = September
Qtr = Quarter
4 385
9
76
2 389
113
253
345
1 200
Dec
2 289
3
56
740
42
157
248
1 043
Month
Qtr 2
Jan
2 655
8
72
731
24
140
265
1 415
3 317
8
83
1 274
90
243
281
1 338
Feb March
Number of Visitors
Table16: Distribution of Visitors by Type of Accommodation Used, VES 2015/16
8 261
19
211
2 745
156
540
794
3 796
Qtr 3
2 580
6
85
713
55
211
246
1 264
April
2 900
6
53
1 017
49
234
313
1 228
May
2 447
3
41
655
56
196
250
1 246
June
7 927
15
179
2 385
160
641
809
3 738
Qtr 4
34 517
153
787
11 385
872
2 850
3 851
14 619
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
118
875
14
781
20
13
21
117
118
11
Visiting
friend(s)/relative(s)
Convention/ conference/exhibition
Transit visitor
Education
Health
Shopping
Religious Activity
Other
Missing
Note: Jan = January
Oct = October
3 042
10
78
205
36
8
25
825
41
797
336
681
Aug
2 839
10
67
98
30
8
20
767
14
758
362
705
Sep
Feb = February
Nov = November
3 013
367
Business
Total
676
July
Holiday/ Leisure
Purpose of Visit
22
65
86
22
8
26
725
2
531
425
583
Oct
2 555
34
52
173
19
6
15
794
18
546
380
518
Nov
Aug = August
Dec = December
8 894 2 495
31
263
420
87
29
65
2 373
69
2 430
1 065
2 062
Qtr 1
10
25
39
15
8
13
762
11
725
386
295
9 435 2 289
66
229
472
57
19
43
2 268
36
3 337
963
1 945
Sept = September
Qtr = Quarter
4 385
10
112
213
16
5
2
749
16
2 260
158
844
Month
Qtr 2
Jan
9
78
147
21
7
14
1 093
7
670
346
263
3 317
17
66
318
21
5
23
863
9
1 235
263
497
Feb March
2 655
Number of Visitors
Dec
Table 1 7 : Distribution of Visitors by Main Purpose of Visit, VES 2015/16
8 261
36
169
504
57
20
50
2 718
27
2 630
995
1 055
Qtr 3
2 580
9
54
184
20
5
21
970
3
690
249
375
April
2 900
6
70
112
28
7
17
917
7
999
302
435
May
2 447
5
29
82
14
12
27
953
11
651
250
413
June
7 927
20
153
378
62
24
65
2 840
21
2 340
801
1 223
Qtr 4
34 517
153
814
1 774
263
92
223
10 199
153
10 737
3 824
6 285
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
119
337
441
231
348
320
314
40
12
3
$51 - $100
$101 - $200
$201 - $300
$301 - $500
$501 - $1 000
$1 001 - $5 000
$5 001 - $10 000
$10 001 - $20 000
More than 20 000
Note: Jan = January
Oct = October
3 013
698
$1 - $50
Total
269
July
0
Cost
0
7
19
227
257
310
240
390
283
799
307
Sep
5
28
81
775
847
971
705
1 266
989
2 301
926
Qtr 1
Feb = February
Nov = November
3 042 2 839 8 894
2
9
22
234
270
313
234
435
369
804
350
Aug
2 555
29
4
10
141
192
233
200
318
286
814
328
Nov
916
337
4 385
3
5
15
414
525
561
407
705
497
Aug = August
Dec = December
2 495
25
4
13
168
201
220
196
338
254
736
340
Oct
2 289
0
1
8
151
206
195
169
294
227
707
331
2 655
2
3
4
113
161
207
152
296
241
990
486
1 252
Qtr 3
3 317
0
3
5
172
247
331
251
478
408
1
3
4
151
169
223
186
292
272
842
437
April
1
0
6
204
252
272
211
370
338
822
424
May
8 261 2 580 2 900
2
7
17
436
614
733
572
1 068
876
987 2 684
435
Feb March
Sept = September
Qtr = Quarter
9 435
57
13
38
723
918
1 014
803
1 361
1 037
2 466
1 005
Number of Visitors
Month
Dec Qtr 2
Jan
Table 18: Distribution of Visitors by Expenditure in the Country, VES 2015/16
2 447
3
0
8
104
174
193
149
299
265
791
461
June
7 927
5
3
18
459
595
688
546
961
875
2 455
1 322
Qtr 4
34 517
69
51
154
2 393
2 974
3 406
2 626
4 656
3 777
9 906
4 505
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
120
76 971
Other valuables
294 238
67 411
Other consumption
products
Other
37 639
124 563
Sport and recreational
Arts and craft
27 468
Travel/Tour agencies
21 168
24 151
Transport equipment
rental
Hunting
33 864
2 373
Water transport
Air transport
179 091
Road transport
3 773
432 756
Food and beverage
Railway transport
391 787
July
Accommodation
Category
160 013
53 797
85 887
32 967
34 650
136 460
8 506
22 983
10 780
1 536
164 320
808
357 673
292 154
161 557
72 377
63 806
24 724
6 210
88 901
10 839
19 247
5 660
1 224
167 042
1 084
313 252
248 332
August September
104 594
54 903
43 254
21 072
170
67 299
8 735
14 869
8 375
90
110 640
373
261 231
195 300
October
Table 19a: Expenditure in the Country -Amount Spent (US$), VES 2015/16
138 768
34 345
40 315
20 110
124 500
52 916
4 459
4 917
7 335
355
118 309
271
249 382
196 468
400 544
58 958
144 474
25 010
162
113 783
8 908
18 263
9 672
705
325 341
2 628
680 928
265 790
November December
Month
145 992
32 847
52 208
12 066
0
37 715
5 753
4 503
4 800
405
103 134
1 136
240 126
136 595
January
137 308
98 259
47 889
17 879
0
25 051
7 031
8 194
2 101
378
92 228
441
199 026
104 178
February
126 705
31 464
96 533
22 139
16 200
58 634
6 872
7 691
4 175
214
135 380
620
292 356
151 600
March
130 410
15 861
44 428
35 752
5 550
44 257
6 030
14 300
2 210
166
104 127
578
245 188
130 216
April
160 144
58 846
84 245
15 460
4 030
55 619
6 042
19 631
6 021
635
116 699
746
275 204
158 523
May
124 169
111 112
33 754
13 705
158 500
50 434
4 133
6 800
1 404
400
80 863
183
181 472
123 250
June
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
121
42
61
63
381
Air transport
Transport equipment
rental
Travel/Tour agencies
Sport and recreational
220
466
329
608
Arts and craft
Other consumption
products
Other valuables
Other
8
15
Water transport
23
2 430
616
1 359
Hunting
July
Number
Road transport
Railway transport
Food and beverage
Accommodation
Category
294 238
76 971
67 411
37 639
21 168
124 563
27 468
24 151
33 864
2 373
179 091
3 773
432 756
391 787
Amount
551
264
434
265
6
462
30
51
22
14
1 210
17
2 332
519
Number
160 013
53 797
85 887
32 967
34 650
136 460
8 506
22 983
10 780
1 536
164 320
808
357 673
292 154
Amount
August
Table 19b: Expenditure in the Country – 2015; VES 2015/16
508
203
370
223
4
362
24
39
15
5
1 149
9
2 211
431
Number
161 557
72 377
63 806
24 724
6 210
88 901
10 839
19 247
5 660
1 224
167 042
1 084
313 252
248 332
Amount
September
382
156
264
199
1
316
27
25
14
2
850
6
1 887
384
104 594
54 903
43 254
21 072
170
67 299
8 735
14 869
8 375
90
110 640
373
261 231
195 300
Amount
October
Number
Month
481
155
278
181
3
265
15
17
10
5
988
6
1 942
352
Number
138 768
34 345
40 315
20 110
124 500
52 916
4 459
4 917
7 335
355
118 309
271
249 382
196 468
Amount
November
1 030
188
758
224
2
610
29
23
17
8
2 469
18
3 601
610
Number
400 544
58 958
144 474
25 010
162
113 783
8 908
18 263
9 672
705
325 341
2 628
680 928
265 790
Amount
December
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
122
11
8
19
199
Air transport
Transport equipment rental
Travel/Tour agencies
Sport and recreational
142
368
138
446
Arts and craft
Other consumption products
Other valuables
Other
0
4
Water transport
Hunting
947
12
1 753
328
Number
145 992
32 847
52 208
12 066
0
37 715
5 753
4 503
4 800
405
103 134
1 136
240 126
136 595
389
129
310
108
0
146
22
15
7
4
968
9
1 929
288
137 308
98 259
47 889
17 879
0
25 051
7 031
8 194
2 101
378
92 228
441
199 026
104 178
639
159
491
191
3
330
28
21
9
4
1 412
12
2 476
376
Month
April
May
126 705
31 464
96 533
22 139
16 200
58 634
6 872
7 691
4 175
214
135 380
620
292 356
151 600
466
109
290
154
3
240
22
15
5
2
980
16
1 941
328
130 410
15 861
44 428
35 752
5 550
44 257
6 030
14 300
2 210
166
104 127
578
245 188
130 216
617
199
502
138
2
277
21
29
17
2
1 266
10
2 096
361
Amount Number Amount Number
March
Amount Number
February
Amount Number
January
Road transport
Railway transport
Food and beverage
Accommodation
Category
Table 19b: Cont.
160 144
58 846
84 245
15 460
4 030
55 619
6 042
19 631
6 021
635
116 699
746
275 204
158 523
478
83
249
144
4
236
14
16
5
1
871
5
1 706
291
124 169
111 112
33 754
13 705
158 500
50 434
4 133
6 800
1 404
400
80 863
183
181 472
123 250
Amount Number Amount
June
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
123
932 273
1 103 681
5 665
510 453
5 133
50 304
66 381
46 813
349 924
62 028
95 330
217 104
203 145
615 808
4 264 042
1 566
6 973
49
3 718
34
79
151
117
1 205
18
708
1 270
796
1 667
18 352
Accommodation
Food and beverage
Road transport
Water transport
Air transport
Transport equipment rental
Travel/Tour agencies
Sport and recreational
Arts and craft
Other consumption products
Other valuables
Total
Other
Hunting
Railway transport
Amount
Quarter 1
Number
Category
18 800
1 893
499
1 300
604
6
1 191
71
65
41
15
4 307
30
7 430
1 346
Number
3 938 521
643 906
148 206
228 043
66 192
124 832
233 998
22 102
38 049
25 382
1 150
554 290
3 272
1 191 541
657 558
14 853
1 474
426
1 169
441
3
675
69
44
27
12
3 327
33
6 158
992
2 467 826
410 005
162 570
196 630
52 084
16 200
121 400
19 656
20 388
11 076
997
330 742
2 197
731 508
392 373
Amount
Quarter 3
Number
Quarter
Amount
Quarter 2
Table 19c: Expenditure in the Country by Quarter, VES 2015/16
14 215
1 561
391
1 041
436
9
753
57
60
27
5
3 117
31
5 743
980
Number
2 631 097
414 723
185 819
162 427
64 917
168 080
150 310
16 205
40 731
9 635
1 201
301 689
1 507
701 864
411 989
Amount
Quarter 4
66 210
6 595
2 112
4 780
2 189
36
3 824
314
320
174
66
14 469
143
26 304
4 884
Number
Total
13 301 486
2 084 442
699 740
804 204
278 523
371 140
855 632
104 776
165 549
96 397
8 481
1 697 174
12 641
3 728 594
2 394 193
Amount
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
124
2 548
2 448
2 339
7 335
1 962
2 029
3 768
7 759
1 835
2 046
2 704
6 585
2 002
2 311
1 821
6 134
27 813
Total
Cash
July
August
September
Quarter 1
October
November
December
Quarter 2
January
February
March
Quarter 3
April
May
June
Quarter 4
Month
1 720
160
203
152
515
147
129
180
456
101
95
146
342
129
139
139
407
Credit card
280
20
18
16
54
11
27
67
105
19
19
33
71
12
21
17
50
Debit card
Main Method of Payment
Table 20: Distribution of Visitors by Main Method of Payment, VES 2015/16
4 460
237
345
311
893
341
335
337
1 013
326
487
428
1 241
431
423
459
1 313
None
244
48
28
21
97
34
35
33
102
8
8
6
22
6
6
11
23
Missing
34 517
3 013
3 042
2 839
8 894
2 495
2 555
4 385
9 435
2 289
2 655
3 317
8 261
2 580
2 900
2 447
7 927
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
125
520
1 506
440
401
494
1 335
226
185
348
759
268
321
302
September
Quarter 1
October
November
December
Quarter 2
January
February
March
Quarter 3
April
May
June
891
4 491
490
August
Quarter 4
Total
496
Advance Booking
July
Month
Table 21: Distribution of Visitors by Type of Booking, VES 2015/16
307
1 661
104
104
99
272
140
64
68
565
328
103
134
517
173
176
168
No Advance Booking
Type of Booking
25
133
7
10
8
24
9
14
1
45
22
14
9
39
12
15
12
Missing
1 223
6 285
413
435
375
1 055
497
263
295
1 945
844
518
583
2 062
705
681
676
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
126
184
140
241
565
January
February
March
Quarter 3
Total
3 302
667
971
Quarter 2
Quarter 4
284
December
226
332
November
June
355
October
233
1 099
Quarter 1
May
411
September
208
366
August
April
322
On Package/Inclusive
Tour
July
Month
2 802
520
176
189
155
463
243
110
110
908
529
167
212
911
275
293
343
Not on Package/Inclusive Tour
Type of Package
Table 22: Distribution of Holiday/Leisure Visitors by Type of Package, VES 2015/16
181
36
11
13
12
27
13
13
1
66
31
19
16
52
19
22
11
Missing
6 285
1 223
413
435
375
1 055
497
263
295
1 945
844
518
583
2 062
705
681
676
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
127
14
4
24
42
7
8
34
49
10
14
14
38
13
16
22
51
180
Total
Less than $500
July
August
September
Quarter 1
October
November
December
Quarter 2
January
February
March
Quarter 3
April
May
June
Quarter 4
Month
286
27
20
36
83
23
22
37
82
23
14
30
67
15
24
15
54
$501 - $1 000
1 530
113
176
183
472
169
180
121
470
83
71
115
269
109
104
106
319
$1 001 - $5 000
789
71
72
122
265
103
85
39
227
47
27
56
130
57
65
45
167
$5 001 - $10 000
Cost of Package Tour
Number of Visitors
Table 23: Distribution of Holiday/Leisure Visitors by Cost of Package, VES 2015/16
269
49
55
28
132
28
24
14
66
11
11
14
36
5
14
16
35
$10 001 - $20 000
142
35
27
9
71
16
4
22
42
4
1
4
9
2
6
12
20
More than $20 000
3 196
309
354
402
1 065
346
323
267
936
178
138
233
549
201
229
216
646
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
128
22
25
33
80
9
8
18
35
6
13
22
41
October
November
December
Quarter 2
January
February
March
Quarter 3
April
May
June
Quarter 4
226
70
Quarter 1
Total
13
28
29
1
July
August
September
Month
445
93
27
35
31
67
17
19
31
139
54
48
37
146
38
60
48
2 to 3
1 865
367
121
136
110
346
111
98
137
551
204
201
146
601
175
191
235
Number of Nights
4 to 5
Number of Visitors
484
108
34
34
40
81
30
10
41
129
47
35
47
166
49
48
69
6 to 9
Table 24: Distribution of Holiday/Leisure Visitors by Number of Nights in Zimbabwe covered by the tour, VES 2015/16
124
33
17
8
8
14
7
2
5
32
8
12
12
45
19
12
14
10+
3 302
667
208
233
226
565
184
140
241
971
355
332
284
1 099
322
366
411
Total
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
129
697
242
8
10
175
118
12
1
0
1
0
6
0
60
5
7
0
0
0
48
4
Aug
Feb = February
Nov = November
566
Total
Note: Jan = January
Oct = October
170
14
7
141
76
17
1
0
0
0
5
0
45
11
6
0
0
0
64
9
July
Botswana
Kenya
Mozambique
South Africa
Namibia
Tanzania
Uganda
Lesotho
Ethiopia
Nigeria
Swaziland
Egypt
Zambia
Malawi
Other African
Hong Kong
Other Asian
United Kingdom
None (Zimbabwe Only)
Missing
Countries Packaged
with Zimbabwe
1 988
627
35
19
516
294
35
2
0
1
1
24
0
166
16
18
0
1
1
207
25
Qtr 1
644
188
10
3
186
89
12
1
2
0
1
15
1
56
6
2
0
0
0
56
16
Oct
Aug = August
Dec = December
725
215
13
2
200
100
6
0
0
0
1
13
0
61
0
5
0
1
1
95
12
Sep
457
144
3
2
130
24
5
0
3
0
0
7
0
44
1
5
0
0
0
69
20
1 736
539
22
9
505
193
23
1
8
0
1
35
1
152
10
15
0
0
0
178
44
Sept = September
Qtr = Quarter
635
207
9
4
189
80
6
0
3
0
0
13
0
52
3
8
0
0
0
53
8
Nov
354
94
7
2
127
32
6
1
0
0
0
4
0
37
1
6
0
0
0
29
8
247
69
1
2
72
28
1
0
2
0
0
9
0
25
2
1
0
0
0
35
0
403
121
3
3
122
41
3
0
0
1
0
4
0
34
0
2
0
0
0
57
12
Number of Visitors
Dec Qtr 2 Jan
Feb March
Table 25: Distribution of Holiday/Leisure Visitors by Countries Packaged with Zimbabwe on the Tour, VES 2015/16
1 004
284
11
7
321
101
10
1
2
1
0
17
0
96
3
9
0
0
0
121
20
Qtr 3
357
119
1
2
115
36
2
0
0
0
0
5
0
28
1
1
0
1
0
46
0
411
135
0
3
112
53
4
0
0
0
0
2
0
39
0
1
1
1
0
52
8
396
123
3
4
92
39
6
4
0
0
0
4
0
43
3
9
0
0
0
58
8
April May June
1 164
377
4
9
319
128
12
4
0
0
0
11
0
110
4
11
1
2
0
156
16
Qtr 4
5 892
1 827
72
44
1 661
716
80
8
10
2
2
87
1
524
33
53
1
3
1
662
105
Total
6
130
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
131
Zimbabwe -Visitor Exit Survey (VES) Report 2015/16
132