WITA (Wits IT Access)
WITA USER CATEGORIES
University of the Witwatersrand,
Johannesburg
Student & Client Support (SCS),
Computer & Network Services (CNS),
Knowledge & Information Managment (KIM)
Author:
René C Schutte
Creation Date:
23 April 2009
Last Updated:
8 March 2010
Document Ref:
(To be confirmed)
Version:
1.0.2
Approvals:
WITA User Categories
29 July 2017
Document Control
Change Record
3
Date
Author
Version
08/03/2010
05/11/2009
21/05/2009
14/04/2009
René C Schutte
René C Schutte
René C Schutte
René C Schutte
1.0
0.3
0.2
0.1
Change Reference
Reviewers
Name
Position
Patrick Fitzgerald
Derek Keats
Dawn Taylor
Allen Pascoe
René C Schutte
Parish Bhana
Luci Carosin / Peter Norris
Giles Waterrmyer
Gillian van Niekerk
Distribution
Copy No.
Name
Location
1
2
3
4
SMOG
SET/PEAK Committee
CNS
Note To Holders:
If you receive an electronic copy of this document and print it out, please write your
name on the equivalent of the cover page, for document control purposes.
If you receive a hard copy of this document, please write your name on the front
cover, for document control purposes.
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Table of Contents
Document Control ........................................................................................................... ii
Definitions......................................................................................................................... 4
Objective of the WITA Program .................................................................................... 5
Introduction ...................................................................................................................... 5
Purpose of this document ............................................................................................... 5
WITA Services .................................................................................................................. 6
Staff User Categories ....................................................................................................... 7
Student User Categories ................................................................................................. 7
Non-Wits Entity User Categories .................................................................................. 8
Conclusion ........................................................................................................................ 8
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Definitions
CNS (part of KIM)
Computer & Network Services which forms part of the DVC KIM portolio.
KIM
The Deputy Vice Chancellors Office of Knowledge & Information Management.
SCS (part of CNS, KIM)
Student & Client Support Services (SCS) is part of CNS. This area looks after Desktop
support for the staff and student laboratories of the University in a Federated model. In
some academic areas the support for desktops are the responsibility of the Faculty and in
other academic areas CNS provide this support.
In addition SCS also provides the approved vendors with approved copies of the hard
drives (see disk images) to vendors in order for University machines (PCs and laptops) to be
delivered, preloaded with the required university software, from the vendor directly to the
user.
Included in the SCS portfolio is that of Quality & Communications as. This quality service
manager is responsible for exactly what the title states and it can be added that the quality
of service relates to all services that CNS supply. The Communications role exists to
promote the ICT related information relevant to the University electronic user community
through various channels.
DISK IMAGES
A disk image is a copy of the information contained on a computer hard drive. The
information on the hard drive includes software such as the operating system (eg.
Windows), office applications, antivirus software, etc.
WITA USER CATEGORIES
USER CATEGORIES are groups of users that have been defined through their relationship
with Wits and their need for selective to comprehensive ICT services provided by Wits.
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Objective of the WITA Program
This program has a single objective:
To define how ICT services will be provided to the entire Wits user community.
Introduction
It has been a long standing problem for “everyone” to gain access to Wits e-resources. The term everyone is
loosely used here and fundamentally the reason for this program's existence. The program called WITA is an
acronym for Wits IT Access and addresses the crucial need to formalise the definition of the Wits user base from
an ICT perspective.
In the world we live in the expectation is growing by the day that wherever you might go, you will have some
level of access to the electronic world of email and Internet. Due to the enormously complex environment that
makes up all that is Wits this program will no doubt need to continue into the future to adopt to technology
changes and the related electronic services that people expect from their interactions with a leading university.
Our user base stretches across a wide variety of user types (or categories) that can be defined through their
relationship and interaction with Wits.
Currently there are many systems recording information about people, but none of the existing systems cater for
all the user categories, nor governs what electronic resources and/or services should be made available to these
people. The systems include the i-WITS HR and Finance systems as well as the ICAM system.
These systems do not all cater for all the various user types, such as staff at the teaching hospitals, exchange
students or conference delegates. This is mainly due to these systems not being applicable to all the user
categories when it relates to the potential ICT services that could be associated with the user category.
Purpose of this document
To formally define the University User Categories as first step towards initiating the WITA program.
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WITA Services
To provide an idea of the types of services that would make part of the service bundle offerings that would be
defined subsequent to the acceptance and sign-off of this document, the following electronic services and/or
resources would potentially be available to users that fall into the WITA USer Category list. (this is not meant to
be an exhaustive list):
•
Wits Intranet
•
Wits Networking services
•
Wits Server Hosting services
•
Wits Cloud Computing Services
•
i-WITS Finance/HR
•
VPN (Virtual Private Network)
•
Student Portal
•
Wits Email
•
Library Services
•
Internet Access
•
Wireless Network Access
•
Access to the Wits GAL (Global Address List)
•
Access to computer laboratory facilities for teaching or exam purposes
•
… etc.
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Staff User Categories
Category Code
Category
Examples
STAFF-01
New Permanent/Part Time Staff Member.
STAFF-03
Wits Permanent Full-Time Staff
member
Wits Permanent Part-Time Staff
member
Full-Time fixed period
STAFF-04
Part-Time fixed period
Half-day temp
STAFF-05
Honorary Staff
STAFF-06
Visiting Staff More than 3 months
STAFF-07
Sessional Staff
STAFF-08
Joint Staff (HOS)
This comprises individual joint staff. For
Example: staff working, at Chris Hani
Baragwanath Hospital, jointly for Health
Science (University of the Witwatersrand)
and the Province.
STAFF-09
Staff of Joint Staff (joint staff
member’s employees who are nonwits employees)
Province or Wits Health Consortium
employees such as admin clerk, secretary,
researcher or medical technologist assisting a
joint staff member at a hospital.
STAFF-10
Retired Staff
STAFF-11
Post Doctoral Fellows
STAFF-12
Visiting Academic Staff
STAFF-13
In-sourced/Outsourced consultants
External Technicians From Approved ICT
Vendors. Bromide, Aptronics, Running
Computers. Psybergate.
STAFF-14
Secondments
Example: Spencer Hodgson
STAFF-02
New Permanent/Part Time Staff Member.
CNS Contracting staff
Student & Alumni User Categories
Category Code
Category
Examples
STUDAL-01
Wits Fulltime Student
Any Wits registered fulltime student
STUDAL-02
Short Course Students
Any Registered Short Course student
STUDAL-03
International Students
Any Registered International Student
STUDAL-04
Exchange Students
Wits School of Arts Exchange student for
Anitra Nettleton.
STUDAL-05
Visiting / Elective Students
Example: Sally Hallam (Visiting Medical
Elective Student)
STUDAL-06
Part Time Students
Wits Plus ; P&DM ; WBS ; MBA
STUDAL-07
WITS Alumni
STUDAL-08
WITS Alumni - Convocation
Inclusive of Ex-Diplomats & Ex-Short Course
Students
Inclusive of Ex-Graduates who qualified for
degrees with WITS
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Non-Wits Entity User Categories
Category Code
Category
Examples
NWE-01
INDEPENDENT - RESIDING
WITHIN WITS INFRASTRUCTURE
INDEPENDENT - FORMALLY
"HOSTED" BY WITS
INDEPENDENT - WHOLLYOWNED ENTITY
INDEPENDENT - PARTIALLYOWNED BY WITS
SEMIINDEPENDENT/COLLABORATIVE
- MIXED STAFF ARRANGEMENTS
SAIIA
NWE-02
NWE-03
NWE-04
NWE-05
NWE-06
NWE-07
NWE-08
NWE-09
TENANTS/SPIN
OFFS/CONTRACTORS
Conference
Delegates/Organiser/Presenter
"Exam Writer Student"
Permit Holder with access to the
Library.
Southern African Regional Universities
Association (SARUA), FOTIM;
Wits Enterprise; Wits Health Consortium
HQ; Origins Centre
Donald Gordon Medical Centre; Bidvest Wits
Soccer Club
Projects initiated under the umbrella of
Wholly owned entities such as the Wits
Health Consortium: e.g.. Harriet Shezi
Children's Project.
Auditors; e.g.. Building Contractors ?
Nursing Students from hospitals
Authorised Library Users
Conclusion
Once this document is approved the next step in the WITA program would be to define the Service Bundles.
These Service Bundles will essentially consist of different collections of ICT service groupings. In addition the
Service Bundles will be allocated to the respective User Categories.
Once the Service Bundle document is approved, a variety of projects will be identified under the WITA program.
These projects will need to be prioritised by the relevant ICT committee in order to move forward in achieving the
objective of the WITA program.
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