FUN IN THE WORKPLACE
A Quality Idea
Lean Six Sigma Conference
March 24, 2017
Glenn Walters
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Gaining New Knowledge
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OVERVIEW
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LEAN SIX SIMGA CONFERENCE
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WORKFORCE - PEOPLE (HUMAN CAPITAL)
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STYLE (humor)
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INTERACTIVE (Hands)
WHO WANTS $25
COLORING BOOK
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SHEET OF PAPER
Fold Sheet in Half
Separate
1. Write First Name, Contact Info
2. [email protected]
Set Them Aside For Later
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SIX SIGMA
An approach to measuring and improving product
and service quality
 Bill Smith – engineer at Motorola in mid 80’s
 Robert Galvin, CEO in 1987 “Improve product and
services quality 10 times by 1989, 100 fold by 1991
and achieve six-sigma capability by 1992.”
 Measuring defects (mistakes or errors)
 Six Sigma is a measure of process/product variation
3.4 defects per million opportunities
 Meet, Exceed, Anticipate
 Closest to Perfection

SIX SIGMA
An approach to measuring and improving
product and service quality
 Bill Smith – engineer at Motorola in mid 80’s
 Robert Galvin, CEO in 1987 “Improve product
and services quality 10 times by 1989, 100 fold
by 1991 and achieve six-sigma capability by
1992.”
 Measuring defects (mistakes or errors)
 Six Sigma is a measure of process/product
variation 3.4 defects per million opportunities
(DPMO)

YOGISMS
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SIX SIGMA – KEY CONCEPTS
DPMO as a standard metric
 Extensive training followed by team deployment
 Corporate sponsors for support, resources, etc.
 Creating highly qualified process improvement
experts (green, black and master black belts) who
apply improvement tools and lead teams
 Appropriate metrics identified early -- results
 Setting stretch objectives for improvement
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SIX SIGMA – IN PRESPECTIVE
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Telephone – 4 Sigma = out 4 HOURS per month
6 Sigma = out 9 SECONDS per month
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Delivering Packages –
4 Sigma – one per 3 trucks
6 Sigma – one per 5,000 trucks
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Playing 100 rounds of Golf per year, you would
miss one putt every
163 YEARS at a 6 Sigma level
LEAN SIX SIGMA
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Toyota Production System (Shigeo Shingo)
Essence of lean is identification & elimination of waste
Define the “value” that they produce as the product that best
suits customer needs.
Leaders define and clarify the “value stream”
Line up suppliers with this stream
“Flow” traces the product across departments
“Pull” of customer needs
Re-orients towards “perfection” rooting all the remaining
“muda” (Japanese for waste)
STRATEGY EXECUTION
“82% of Fortune 500 CEO’s surveyed indicated that they
feel their organization did an effective job of strategic
planning. Only 14% of the same CEO’s indicated that
their organization did an effective job of implementing
the strategy.”
- Forbes Magazine
Lack of Deployment and Process
WHAT WE DO GETS LIKE
RESULTS
Approach
Deployment
• Methods
• Policies
• Processes
• People
• Products/Services
• Attitude
Results
• Levels
• Significance
CULTURE
What Influences Culture?
Experiences
Values
Norms
Management
Why is Culture Important?
Culture That Promotes FUN
CARMEN SAID
WORKFORCE - PEOPLE
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WORK ETHIC
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PLAY (FUN)
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PLAY IS NOT THE OPPOSITE OF WORK
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FUN AT WORK IS DIRECTLY RELATED TO
PRODUCTIVITY, CREATIVITY AND MORALE
3-4 PEOPLE IN GROUP
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August 2007
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EMPLOYEE STRESS
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PERFORMANCE ERRORS
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LOSS OF PRODUCTIVITY
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ABSENCES
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EXCESSIVE TURNOVER
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WASTE
85-90%
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FUN AND LAUGHTER
SO THE QUESTION IS
CAN FUN AND LAUGHTER ON THE JOB
MAKE A POSITIVE DIFFERENCE IN THE
WAY WE DO OUR JOBS?
CAN IT REDUCE STRESS?
3-4 PEOPLE IN GROUP
HANDS - ENCOURAGE?
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FUN AND LAUGHTER
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400 TO 15 TIMES A DAY (mic cue)
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SMILE ONLY 35% OF WHAT THEY THINK
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ENDORPHIN RELEASE – 10 times
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INCREASES OXYGEN INTAKE
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BURNS CALORIES - 3 ½
JOBS AT MIC
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MAGIC WAND
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HAPPY EMPLOYEES
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LOYAL EMPLOYEES
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MORE PRODUCTIVE & CREATIVE
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FEWER LATE, ABSENTEE AND SICK
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LOW TURNOVER
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BETTER TEAMMATES
TALK IN SMALL GROUP
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WHY FUN IMPROVES WORK
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BREAKS UP BOREDOM AND FATIGUE
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FULFILLS HUMAN SOCIAL NEEDS
INCREASES CREATIVITY AND WILLINGNESS TO
HELP
ROAD TO P, C & I -- Enjoy what you do!
 IMPROVES COMMUNICATION & RETENTION
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BREAKS UP CONFLICT AND TENSION
SOURCE: WORKPLACEISSUES.COM
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SENSE OF HUMOR - FUN
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CEO (773) SURVEY – 98% PREFERRED
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EXECUTIVE SURVEY – 84% - DO A BETTER JOB
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EMPLOYEE SATISFACTION
YOUR OWN EXPERIENCE
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CHOOSE YOUR
ATTITUDE
PLAY
MAKE THEIR DAY
BE PRESENT
NOISE
BUBBLES
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minutes
CHOOSING YOUR ATTITUDE
SONGS
ATTITUDE – CHOICE "Whether you think you can or
whether you think you can't, you're right."
“I have not failed. I've just found 10,000 ways that won't
work.”
“I have failed over and over again in my life.” (26)
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FUN (PLAY)
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HAVE FUN WHILE YOU WORK
HAPPY PEOPLE TREAT
OTHERS WELL
FUN LEADS TO CREATIVITY
HAVING A GOOD TIME IS
HEALTHY
WORK BECOMES A REWARD
AND NOT JUST A WAY TO
REWARDS
HAVE A GOOD TIME IN A
SAFE, RESPECTFUL MANNER
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GREAT PLACES TO WORK
SHOUT THEM OUT!
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CAN WE CREATE FUN?
MANAGEMENT CAN SET ENVIRONMENT
MUST BE NATURAL CAN’T BE DICTATED
BEST FROM EMPLOYEES
START WITH BASICS
PROVIDE OPPORTUNITY
SHARE
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CAN WE CREATE FUN (2)
3 WAYS TO MOTIVATE PEOPLE TO WORK
HARDER, FASTER AND SMARTER:
MANAGEMENT CAN SET ENVIRONMENT
1. THREATHEN THEM
2. PAY THEM LOTS OF MONEY
3. MAKE THEIR WORK FUN
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IDEAS FOR FUN
ORGANIZATION PLAY (FUN) DAY – WEEK
 WORK SECTION PLAY
 STAFF MEETINGS
 BREAK AREAS
 SOCIAL ACTIVITIES
 SPECIAL DAYS
 TOYS
 FACILITATION
ELMO
 EXPAND COMFORT ZONE
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BIRTHDAYS
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DANCERS
ON
STAGE
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SUGGESTED ACTIVITIES
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Nerf gun battles
Comfy bean bags
Have off site activities (i.e
bowling, theater, happy
hour, team sports)
Start meetings with sharing
and networking (also bring
food!)
Add fun to meetings
Margarita machines
Massages
Karaoke
Go-karting
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Set up bulletin boards to
praise each other
Use morning
announcements
Do random acts of kindness
for one another
Picnics
Take time each day for
yourself
Fly paler airplanes
Design work spaces
Have a office pet
JOBS AT MIC
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PLAY KIT
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BUBBLES
BALLS
HAND PUPPETS
MUSICAL INSTRUMENTS
SOFT OBJECTS
GLOW STICKS
LIGHT UP ITEMS
HAPPY FACE ITEMS
FISH RELATED ITEMS
BALLONS
FRISBEES
PROPS
UNIFORMS
LEIS
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GIVEAWAYS
CANDY
CHART PAPER
MARKERS
TAPE
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RESOURCES ON FUN - BOOKS
FUN WORKS: CREATING PLACES WHERE PEOPLE
LOVE TO WORK
301 WAYS TO HAVE FUN AT WORK
MANAGING TO HAVE FUN
HUMOR WORKS
PLAYING ALONG
FISH!
THE LEVITY EFFECT
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RESOURCES ON FUN - WEB
GREAT PLACES TO WORK.COM
HUMOR MATTERS.COM
FISHPHILOSOPHY.COM
QUALITYDIGEST.COM
FASTCOMPANY.COM
YOUTUBE.COM
MONSTER.COM
DEEPFUN.COM
DILBERT.COM
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MANY, MANY MORE
DOES PLAY (FUN) EXIST?
DO EMPLOYEES REGULARLY LAUGH AND SMILE?
ARE FUN ACTIVITIES HELD?
ARE FUN “TOOLS” AVAILABLE?
POSITIVE ATTITUDE PRESENT?
CREATIVITY PRESENT?
INNOVATION PRESENT?
COMMIT TO BEING FUN AND IT WILL
CHANGE YOUR APPROACH TO WORK!
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PLAYTIME
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SUMMARY
Project, Process, People
VOLUNTEER TO TIE THIS ALL
TOGETHER
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Whatever you truly believe is what you
will achieve!
GET THE PAPER WITH YOUR NAME
WISH YOU THE BEST FOR THE
FUTURE
THANK YOU!
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FOR MORE INFORMATION
Phone:
505-710-6350
E-mail:
[email protected]
Glenn Walters
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THAT’S ALL
FOLKS
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