Best value performance indicators results and targets
Best Value Performance Indicators (BVPIs) have been an integral part of our performance
management framework and reflect the importance that is attached to service delivery at a
local level. BVPIs contribute to continuous improvement in both efficiency and
effectiveness of services, helping us to see if our plans for service improvement are
making a difference and whether we are as good as the top 25 per cent of councils.
The following tables include the final published figures for all the BVPIs we are required to
report on for 2007/8.
Performance is independently monitored to ensure the robustness of the data. As a
standardised suite of performance indicators, BVPIs help the public and local and central
government to monitor, analyse and compare the achievements of local councils.
This analysis and comparison serves three main purposes:
• To provide residents with information about the performance of their local council.
• To enable central Government to monitor progress over a period of time.
• To allow councils to compare their performance with other councils.
Targets help us to focus on what needs to be done to raise our performance levels to
match the best performing councils. Auditors and inspectors use targets as evidence of
ambition and future priorities. They allow us to give auditors and inspectors a ‘snapshot’ of
reasonable expectations given present resources. Targets indicate to local people how the
council intends to improve in future and what service improvements it is reasonable to
expect from us.
The Government also analyses national and regional average targets to predict the future
performance of local government and help to set national Public Service Agreement
targets.
1
Introduction
Best Value Performance Indicators (BVPIs) support the Strategic Planning Framework set out in
the City Council’s Corporate Plan. They provide valuable information about how we perform as
a Council across a range of key services over time, and allow us to benchmark how well we
perform against other English councils and we publish them on our website to keep our
residents and service users informed.
If you would like to know more about the Corporate Plan or BVPIs you can email the
Partnerships and Performance Team at [email protected]
You can also contact our Programme Officers:
Corporate Plan - Tel: 0161 234 3033
Performance Indicator Supplement - Tel: 0161 234 4413
Summary of 2007/8 performance
Of those Best Value Performance Indicators (BVPIs) that can be compared to last year’s
results:
65 per cent (80 performance indicators or PIs) have improved
18 per cent (22 PIs) have stayed at a similar level
18 per cent (22 PIs) have got worse.
Corporate Health
A total of 47 per cent of the Corporate Health BVPIs have improved this year. The Council’s
recruitment process and employment practices have helped to ensure that the percentage of
top paid staff with a disability (BV11c) has improved considerably for the second consecutive
year, exceeding the target we set ourselves for this year. The Council will continue to work in
this area to ensure that the workforce becomes more representative of Manchester’s general
population.
The percentage of invoices paid on time (BV8) has fallen by 2 per cent this year. The
Manchester Improvement Programme has prioritised the Accounts Payable function for the
Council for review and it is anticipated that performance will improve following this review.
Health and Social Care – Children
A total of 70 per cent of the BVPIs relating to Children’s Health and Social Care have improved
during 2007/8. The percentage of care leavers achieving at least one GCSE at grade A* to G
has improved by 24 per cent this year. The educational achievement of our looked after children
is a key priority for the Council and a stretching target for improvement has been included within
the new Local Area Agreement1 a three year agreement between Manchester City Council, its
partners and the government. The Council is committed to helping all the city’s children reach
their full potential through education, training and employment and this commitment is laid out in
our Children and Young People’s Plan which can be viewed on our website at
http://www.manchester.gov.uk/site/scripts/documents_info.php?documentID=1360
1
The Local Area Agreement (LAA) is a three year agreement between Manchester City Council, its partners and
the government. The agreement identifies priorities that affect the lives of Manchester people and targets which,
when achieved, will raise the performance of the city significantly compared with other cities. The LAA will run from
April 2008 to March 2011. You can find more details about the LAA on the Manchester Partnership website at
http://www.manchesterpartnership.org.uk/page/4,11/
2
While the percentage change in the number of conceptions to 15 to 17 year olds fell this year,
performance against this measure remains an issue for the city. There are a number of
initiatives taking place across the city to address the issue and these are set out in the Children
and Young People’s Plan on our website (see above link).
Health and Social Care – Adults
A total of 50 per cent of the BVPIs that relate to Adults’ Health and Social Care have improved
during 2007/8. In particular the number of people receiving direct payments to pay for their
social care needs (BV201) has seen a 25 per cent improvement compared to 2006/7.
This is a key priority for Manchester for the future as the Council recognises that giving people
more financial control over the budgets spent on their welfare often results in better outcomes
for the individual. You can see the targets that we have agreed with the government for
individual budgets in our Local Area Agreement.
Housing
A total of 33 per cent of the BVPIs relating to Housing have improved during 2007/8.
Performance has been good on the number of private sector dwellings returned into occupation
(BV64 – 40 per cent increase).
Housing in Manchester is going through a period of very rapid change. Strong economic growth
and increases in the population of the city means that the housing issues the city now faces are
very different to the old issues caused by low demand for social housing. There are also major
changes happening to the ways in which social housing is managed. A new Housing Strategy
showing how we plan to respond to these challenges will be published in the autumn of 2008.
An interim document can be found on our website at
http://www.manchester.gov.uk/downloads/Interim_Housing_Statement_Jan_08_2_.doc
Housing Benefit and Council tax benefit
A total of 44 per cent of the BVPIs relating to Housing Benefit and Council Tax Benefit have
improved this year. In particular, the Revenues and Benefits service has made good progress
on the time it takes to process new claims and changes of circumstances (BV78a and b),
cutting the time it takes to process new claims by just over half from 63 days to 31 days, and the
time it takes to process changes in circumstances from 21 days to 12 days.
Waste and Cleanliness
A total of 85 per cent of the BVPIs relating to Waste and Cleanliness have improved this year.
The performance of BV82b – household waste composted - has been achieved though the
collection of garden waste from 84,442 properties covered by the Kerbit green service.
Manchester City Council is committed to increasing the amount of waste recycled in the city by
providing services that meet the needs of residents. The Council recently asked residents what
materials they want to recycle and the best means of collection to ensure that people participate
in the service. The results of this consultation will be used to inform decisions about the future of
recycling in the city and are available on our website at
http://www.manchester.gov.uk/site/scripts/documents_info.php?categoryID=200084&documentI
D=3481
Transport
A total of 79 per cent of all BVPIs relating to Transport have improved this year. The number of
people killed or seriously injured on Manchester’s roads has continued to reduce (BV99) from
284 people in 2005, to 240 in 2006 and 207 in 2007.
3
We are working hard to ensure that deaths and serious injuries on the roads in the city continue
to reduce further and have set ourselves stretching targets within the region’s Local Transport
Plan which runs until 2011.
You can view the Local Transport Plan at www.gmltp.co.uk
Planning
All of the BVPIs relating to Planning have improved during 2007/8. The percentage of major
planning applications determined within 13 weeks improved slightly this year but we are still
performing below the target we have set. This is in part due to the complex nature of the
applications received and the scrutiny these applications are subjected to. This indicator has
now been replaced by a new national indicator NI 157 and we will continue to work hard to
improve our performance in this area.
Culture
A total of 40 per cent of the BVPIs relating to Culture have improved during 2007/8. Overall, the
number of visits to museums in Manchester (BV170a) has risen this year and we have
considerably more visits relative to the size of our population when compared with all the other
councils in England. We have seen a fall in the number of visits to museums/art galleries by
pupils, largely secondary schools pupils, in organised groups (BV170c) this year. This is
because the 2007/8 special exhibition programme has not had the same appeal as the 2006/7
exhibitions. We anticipate that the resources developed to support the Art Treasures exhibitions
will help us to increase out taught sessions for Key stage 2 classes over the coming year.
You can find out about current and future exhibitions at Manchester Art Gallery and other
venues in the city on the Manchester galleries website http://www.manchestergalleries.org/
Community Safety
Overall performance in Community Safety has been good this year with 86 per cent of the
BVPIs relating to Community Safety improving. The Crime and Disorder Reduction Partnership
has made good progress in reducing burglary (BV126), violent crime (BV127a), robbery
(BV127b) and vehicle crime (BV128) throughout the year. However compared to national
figures, Manchester still has higher rates of crime.
The Council and its partners are committed to reducing crime in the city. Targets for reducing
crime have been included in the Local Area Agreement. To find out more about how the Crime
and Disorder Reduction Partnership aims to reduce crime visit,
http://www.makingmanchestersafer.com/
Education
In total 64 per cent of the Education BVPIs improved during the academic year September 2006
to August 2007. Significant improvements have been made in reducing absences in primary
and secondary schools (BV45 and 46). In addition, attainment at GCSE level has seen
significant improvements of eight per cent (BV38 and 39).
Manchester is improving quickly but we still have much to do to improve attainment further to
ensure that Manchester’s children reach their full potential through education and employment.
This will ensure that they develop the necessary skills to enable them to take advantage of the
new opportunities that will be created in the city over the next few years. Our commitment to this
aim is detailed in the Local Area Agreement and the Children and Young People’s Plan.
4
Key to Symbols
2007/8 Performance
To gauge how Manchester performed during 2006/7 compared with other councils we
have used these symbols:
vvvvvvvvvvv 1 vvvvvvvvvvvv
vvvvvvvvvvvvv
vvvvvvvvvvv
2
3
4
Top quartile
(Top 25%)
Second quartile
Third quartile
Bottom quartile
(Bottom 25%)
For example, where the top box is coloured green and a 1 is shown, Manchester was in
the top 25 per cent (or top quartile) of councils for that performance indicator in 2006/7.
Where the box is coloured red and a 4 is shown, Manchester performed in the bottom 25
per cent of councils (or bottom quartile).
The numbers at the side of these symbols show the thresholds which need to be reached
in order to progress to the next level. As these quartiles are based on the results of all the
councils in England, they change every year. The 2007/8 performance cannot be
measured against the quartiles for 2006/7 and we will have to wait to see how other
councils perform this year before we know whether we have improved sufficiently to move
to a higher quartile position.
2007/8 Performance
The following symbols have been used in this plan.
G
A
R
Where performance has
met or exceeded the
target set for 2007/8 a
green symbol is shown.
Where performance is better
than 2006/7 performance an
upward pointing green arrow is
shown.
Where performance is ten
per cent or less off target,
an amber symbol is
shown.
Where performance is at a
similar level to 2006/7, an
orange arrow is shown.
Where performance has
not met the target, a red
symbol is shown.
And where performance has
deteriorated from 2006/7 levels,
a red downward pointing arrow
is shown.
5
What are we measuring?
Ref.
Department Business
Plan
How did we do last year compared to other
councils?
How did we do last year and are we
improving?
2006/7
2007/8
Performance indicator description
All England
quartile
Metropolitan
councils
quartile
Actual
Target
Actual
Level 2
Level 3
Level 2
84
77
68
74%
79%
81.74%
4
95
91
86
87.30%
4
96.87
96.37
95.50
98.90
98.35
97.86
98.10%
47.14
44.26
40.48
48.02%
5.20
2.88
1.50
3.55%
4.75
2.76
1.68
2.49%
10.28
10.95
11.78
11.81
days
11.2 days
0.46
0.59
0.99
0.29%
0.35%
0.19
0.29
0.37
0.31%
3.20
2.51
1.70
3.32%
No comparable No comparable
data available data available
19.90%
Not required
13.3%
14.00%
Better or
Worse
CORPORATE HEALTH
BV 2a
Corporate
Performance and
Organisational
Development
Equality Standard for Local Government: The level
of the Equality Standard for local government to No comparable No comparable
which the Authority conforms in respect of gender, data available data available
race and disability.
BV 2b
Corporate
Performance and
Organisational
Development
The quality of an Authority's Race Equality Scheme
(RES) and the improvements resulting from its
application.
Financial Services
Percentage of invoices paid on time: Percentage of
invoices for commercial goods & services paid by
the Authority within 30 days of receipt or within the
agreed payment terms
BV 8
BV 9
BV 10
Revenues and
Benefits
Revenues and
Benefits
2
4
97
95
91
4
98.48
97.67
96.49
4
99.30
98.97
98.43
Percentage of Council Tax collected
Percentage of non-domestic rates collected
1
BV 11a
BV 11b
BV 11c
BV 12
Human Resources
Percentage of top-paid 5% of staff who are women
43.56
33.33
24.11
Human Resources
Percentage of top-paid 5% of staff who are from
minority ethnic communities
4.53
1.42
0
Human Resources
Human Resources
Percentage of top-paid 5% of staff with a disability
2
3
Working days lost due to sickness absence
4
BV 14
BV 15
BV 16a
84
74
58
Human Resources
Human Resources
Human Resources
Percentage of early retirements
Percentage of ill health retirements
Percentage of employees with a disability
BV 16b
Regeneration
Percentage of economically active disabled
community population
BV 17a
Human Resources
Percentage of black and ethnic minority employees
2
3
2
1
BV 17b
Regeneration
BV 156
Capital Programme
Division
5.49
2.70
0
8.09
9.32
10.73
0.18
0.53
0.97
0
0.18
0.32
4.43
3.03
1.90
5.2
2.1
1.0
3
3
1
2
3
4
1
3
1
1
7.6
3.3
1.4
Percentage of economically active minority ethnic No comparable No comparable
community population
data available data available
Buildings accessible to people with a disability
No comparable No comparable
data available data available
A
73.70%
R
100%
79.80%
A
90.30%
89.10%
G
99%
98.60%
A
48%
47.29%
G
3.60%
3.75%
G
2.7%
2.83%
A
11.81 days
G
0.33%
G
0.30%
0.27%
R
3.80%
3.13%
19.90%
A
13.79%
18%
62.00%
Deleted 2007/8
78%
A
70%
HEALTH AND SOCIAL CARE - CHILDREN
BV 49
BV 50
BV 161
The percentage of Looked After Children at 31
Children and Families March with three or more placements during the last
financial year.
Children and Families
Children and Families
The percentage of young people leaving care aged
16 or over with at least one GCSE at Grade A* - G
or a GNVQ.
Employment, Education and Training for Care
Leavers
2
3
3
10.53
12.34
14.19
65.28
56.33
47.46
0.88
0.77
0.68
10.58
12.32
13.6
12.20%
45.86%
4
62.68
55.32
46.54
0.77
4
0.90
0.81
0.74
2
11%
G
-
10.65%
57%
G
60%
0.86
A
0.8
The 2005 labour workforce survey has been used to calculate this result. The percentage of
people in employment, education or training in Manchester in 2005 was 82.44%.
BV 162
Children and Families
Reviews of Child Protection Cases: The percentage
of child protection cases which were reviewed
regularly as a percentage of those cases that should
have been reviewed during the year.
4
100
100
100
4
100
100
100
A
99.37%
100%
99.45%
6
What are we measuring?
Ref.
BV 163
Department Business
Plan
Children and Families
BV 221a
Children and Young
People
Participation in and outcomes from Youth Work:
recorded outcomes
Children and Young
People
2007/8
4
10.91
8.22
6.73
4
-18.73
-11.35
-4.3
Adoptions of Children Looked After
Teenage Pregnancies: Percentage change in
number of conceptions amongst 15 - 17 year olds.
BV 222a
2006/7
All England
quartile
Joint Health Unit
Children and Young
People
How did we do last year and are we
improving?
Performance indicator description
BV 197
BV 221b
How did we do last year compared to other
councils?
Participation in and outcomes from Youth Work:
accredited outcomes
2
3
Quality of Early Years and Childcare Leadership –
Leaders
4
1
BV 222b
Children and Young
People
Quality of Early Years and Childcare Leadership –
Postgraduate Input
63
51
38
30
19
12
42
32
25
Metropolitan
councils
quartile
Actual
Target
5.46%
6.09%
4
10.55
7.56
5.88
+14.4%
4
-18.20
-11.10
-2.7
63
55
39
53.43%
13.37%
4
31
22
17
21.18%
4
47
34
27
100
93
38
100%
17.5
14.7
12.5
27.5
105
92
80
107.3
93
91
86
91.80%
86
82
79
81.30%
93
90
85
86.53%
124
92
74
108.8
67
65
62
68
201
113
57
380
3
100
65
30
1
17
13.2
10
1
101
86
73
1
Actual
Better or
Worse
A
5.50%
-36.70%
R
+9.3%
65%
R
44.38%
30%
R
19.07%
30.00%
G
48%
100%
G
100%
HEALTH AND SOCIAL CARE - ADULTS
BV 53
Adult Social Care
Intensive Home Care: Households receiving
intensive home care per 1,000 population aged 65
or over
1
1
BV 54
BV 56
BV 195
BV 196
BV 201
Adult Social Care
Adult Social Care
Adult Social Care
Adult Social Care
Adult Social Care
Older people helped to live at home per 1,000
population aged 65 or over
Items of Equipment Delivered Within 7 Working
Days
Acceptable Waiting Time for Assessment
Acceptable Waiting Time for Care Packages
Direct Payments of Benefits: Adults and older
people receiving direct payments at 31st March per
100,000 population aged 18 or over
2
3
3
2
93
90
85
88
84
80
93
90
86
127
97
77
2
3
3
2
25.3
A
27.5
113
A
111
95.00%
A
90%
85%
A
77%
85%
G
88%
122.5
G
145
HOUSING
BV 63
Housing Services
Energy Efficiency - The average SAP rating of local
authority-owned dwellings
2
1
BV 64
BV 66a
BV 66b
BV 66c
BV 66d
Housing Services
Number of private sector dwellings returned into
occupation
Housing Services
Rent collection and arrears recovery: rent collected
Housing Services
Rent collection and arrears recovery: 7 weeks
arrears
Housing Services
Housing Services
BV 74a
Housing Services
Tenant Satisfaction with Landlord - all
BV 74b
Housing Services
Tenant Satisfaction with Landlord - ethnic minority
tenants
BV 74c
Housing Services
Tenant Satisfaction with Landlord – non-ethnic
minority tenants
1
95
36
8
1
4
98.57
97.85
97.07
4
3.89
5.48
7.60
4
16.55
24.67
32.99
Rent collection and arrears recovery: NSPs
Rent collection and arrears recovery: evictions
72
68
65
2
3
2
3
0.20
0.32
0.49
82
78
73
81
70
63
83
79
73
68.3
G
72.6
400
G
629
93.88%
4
97.74
97.19
96.25
9.91%
4
3.98
5.80
8.47
22.75
28.54
41.11
40.19%
0.41
0.51
0.69
0.31%
77
74
72
72.9%
Not required
72.9%
73
68
58
70.2%
Not required
70.2%
77
74
73
74%
Not required
74%
3
1
3
2
2
97.10%
A
92.27%
8%
R
14.21%
50%
G
21.75%
0.50%
G
0.14%
7
What are we measuring?
Ref.
BV 75a
Department Business
Plan
Housing Services
How did we do last year compared to other
councils?
How did we do last year and are we
improving?
2006/7
2007/8
Performance indicator description
Actual
Target
Actual
67
64
60
59%
Not required
59%
71
61
50
55.4%
Not required
55.4%
67
64
60
60%
Not required
60%
Commission for Racial Equality's code of practice in No comparable No comparable
rented housing
data available data available
Yes
23
39
59
53%
29.2
16
6.4
15%
Satisfaction with participation opportunities - all
4
BV 75b
Housing Services
Satisfaction with participation opportunities - ethnic
minority tenants
3
BV 75c
Housing Services
Satisfaction with participation opportunities – nonethnic minority tenants
3
BV 164
Housing Services
BV 184a
Housing Services
BV 184b
BV 212
Housing Services
Housing Services
Metropolitan
councils
quartile
All England
quartile
Non-decent Local Authority Dwellings
Non-decent Local Authority Dwellings - change
3
3
Average time to re-let Local Authority housing
4
69
64
60
70
60
51
69
65
60
13
27
42
31.5
15.4
5.2
26
35
46
4
3
3
3
3
3
37
45
57
Better or
Worse
DELETED 2007/8
G
56%
56%
R
37%
21%
54
38.5 calendar
days
R
60
HOMELESSNESS
BV 183a
Housing Services
Length of stay in temporary accommodation - B&B
2
BV 183b
Housing Services
Length of stay in temporary accommodation –
Hostel
2
BV 202
BV 203
BV 213
BV 214
Housing Services
Number of Rough Sleepers
Housing Services
Change in number of families in temporary
accommodation
Housing Services
Housing Services
Housing Advice Service: Preventing Homelessness
Repeat Homelessness - Proportion of households
accepted as statutorily homeless who were
accepted as statutorily homeless by the same
Authority within the last two years.
1
2.40
4.0
0
4.6
14.11
4
0
2
4
4
-26.12
-10.25
5.19
2
4
5
3
2
0
1
2.97
3
3
4
3
2
4
0.44
1.24
2.41
2.39
0
0
7.87
4.60
1
3
6
-5.99
10.10
17.89
5
2
1
1.59
3.56
4.08
DELETED 2007/8
4 weeks
R
5.94 weeks
7
R
7
11
DELETED 2007/8
13.30%
4
G
3.25
7.03
4.56
DELETED 2007/8
196.38
DELETED 2007/8
HOUSING BENEFIT AND COUNCIL TAX BENEFIT
BV 76a
Revenues and
Benefits
BV 76b
Revenues and
Benefits
Housing Benefit Security - Number of investigators No comparable No comparable
per 1000 caseload
data available data available
0.2
0.22
0.17
-
BV 76c
Revenues and
Benefits
Housing Benefit Security - Number of investigations No comparable No comparable
per 1000 caseload
data available data available
23.25
25
18.09
-
BV 76d
Revenues and
Benefits
Housing Benefit Security - Number of prosecutions No comparable No comparable
and sanctions per 1000 caseload
data available data available
3.98
4.5
5.79
-
BV 78a
Revenues and
Benefits
Speed of processing new claim to HB/CTB
63.2
32 calendar
days
G
4
25.8
28.8
35.5
BV 78b
Revenues and
Benefits
Speed of processing changes of circumstances to
HB/CTB
4
10.4
20.7 calendar
13.6
days
20.5
BV 79a
BV 79b i
Housing Benefit Security - Number of claimants
visited per 1000 caseload
Revenues and
Benefits
Accuracy of HB/CTB claims
Revenues and
Benefits
Accuracy of recovering overpayments - The amount
of Housing Benefit overpayments (HB) recovered as
a percentage of all HB overpayments.
No comparable No comparable
data available data available
4
24.5
28.7
33.8
4
7.8
11.0
15.6
3
4
99.20
98.40
97.00
80.61
71.36
63.01
3
4
99.20
98.80
97.85
98.00%
85.61
73.92
62.39
57.68%
7.5 calendar
days
99%
31.34
R
12.04
A
98%
60%
G
75.98%
8
What are we measuring?
Ref.
Department Business
Plan
Revenues and
Benefits
BV 79b ii
Revenues and
Benefits
BV 79b iii
How did we do last year compared to other
councils?
How did we do last year and are we
improving?
2006/7
2007/8
Performance indicator description
Metropolitan
councils
quartile
All England
quartile
Accuracy of recovering overpayments - HB
37.92
38.38
overpayments recovered as a percentage of the
3
3
32.04
32.07
total amount of HB overpayment debt outstanding at
26.99
26.80
the start of the year, plus amount of HB
overpayments identified during the year.
Accuracy of recovering overpayments - Housing
Benefit (HB) overpayments written off as a
percentage of the total amount of HB overpayment No comparable No comparable
data available data available
debt outstanding at the start of the year, plus
amount of HB overpayments identified during the
year.
Actual
Target
Actual
30.58%
38%
R
Better or
Worse
27.46%
10.27%
10%
G
5.79%
ENVIRONMENT: WASTE AND CLEANLINESS
BV 82a I
Environmental
Services
Percentage household waste recycled
Environmental
Services
Tonnage of household waste recycled
BV 82b I
Environmental
Services
Percentage household waste composted
BV 82b ii
Environmental
Services
BV 84a
BV 84b
Environmental
Services
Household Waste Collection: kilograms
Environmental
Services
Household Waste Collection: % change
16862.25
10277.50
69.51.73
1
21371.09
16937.50
12793.89
32,424
10.76
8.77
6.47
3.94%
10795.86
2
6084.2
2616.12
14365.77
9924.54
4 7714.04
7,688
395
433.9
480.1
428.8
459.4
494.5
442 kgs
-2.38
-0.08
1.32
+0.23%
38.5
43.71
49.57
£31.41
Not set
100
97.4
92.4
85.6%
90%
97.6
93
83.7
85.53%
11.1
15
19.8
13.00%
2
5
9
3.00%
0
1
1
2%
1
3
3
1
9
11
15
10%
13
15
18
13%
10
12
17
15.00%
4
Tonnage of household waste composted
1
16.63%
1
BV 82a ii
22.88
19.23
15.79
15.35
14.01
12.56
3
3
2
1
15.53
10.21
5.49
-1.78
0.40
2.51
BV 86
Environmental
Services
Cost of household waste collection per household
42.04
48.8
55.81
BV 91a
Environmental
Services
Kerbside Collection of Recyclables: one recyclable
4
100
98.9
95.4
BV 91b
Environmental
Services
4
100
98.6
93.5
Kerbside Collection of Recyclables: two recyclables
Environmental
Services
Local street and environmental cleanliness – Litter
BV 199b
Environmental
Services
Local street and environmental cleanliness – Graffiti
BV 199c
Environmental
Services
BV 199a
3
3
Local street and environmental cleanliness - Fly-post
4
1
BV 199d
Environmental
Services
Local street and environmental cleanliness - Flytipping
7
12
17
1
2
5
0
0
1
1
3
3
4
2
3
1
4
3
2
2
4
1
21%
R
16.72%
41,278
R
32,896
7%
R
4.84%
13,759
R
9,528
444 kgs
G
435 kgs
+1%
G
-1.48%
£35.12
A
87.01%
90%
A
87.01%
8%
G
8%
2%
G
1%
1%
G
0%
Not set
A
2
TRANSPORT
BV 223
BV 224a
BV 224b
BV 99a i
Transport
Condition of Principal Roads - Percentage of the
local authority principal road network where
structural maintenance should be considered.
Transport
Condition of Non-Principal Roads - Percentage of
the non-principal classified road network where
maintenance should be considered
3
2
6
8
13
9
13
18
10
14
19
2
2
10%
G
6%
13%
G
6%
Transport
Condition of unclassified roads - Percentage of the
unclassified road network where structural
maintenance should be considered.
Transport
79
77
R
103
116
284
196
160
248
240
4
4
Number of people killed or seriously injured (KSI) in We are committed to reducing the deaths and injuries on Manchester roads and have
road traffic collisions - Calendar year 2006
succeeded in achieving a significant reduction during 2006 and 2007; during 2007, 207 people
were killed or seriously injured in road traffic collisions. Targets are taken from the region's
second Local Transport Plan and are more challenging than those set by central government.
See www.gmltp.co.uk for full details.
3
3
15%
G
9%
9
What are we measuring?
Ref.
BV 99a ii
BV 99a iii
Department Business
Plan
Transport
Transport
Percentage change in the number of people killed or
seriously injured (KSI) in road traffic collisions since
the previous year.
Percentage change in the number of people killed or
seriously injured (KSI) in road traffic collisions since
the 1994-98 average.
Transport
Percentage change in the number of children (aged
under 16 years) killed or seriously injured (KSI) in
road traffic collisions since the previous year.
Transport
Percentage change in the number of children killed
or seriously injured (KSI) in road traffic collisions
since the 1994-98 average.
BV 99c ii
Transport
BV 99c iii
Transport
BV 100
BV 165
BV 178
BV 187
BV 215a
BV 215b
Transport
Transport
Transport
2007/8
4
-14
-6.3
-5
4
-44
-33.3
-19.7
4
10
16
24
Metropolitan
councils
quartile
Actual
Target
-13.9
-4.7
7.9
+5.2%
-31%
-3.4%
4
-36.1
-31.1
-12.9
4
14
21
28
3
Actual
Better or
Worse
A
-15.50%
-33.3%
A
-18.40%
42
45
G
36
Number of children (aged under 16 years) killed or In addition to engineering works, enforcement, education, training and publicity to tackle roads
seriously injured (KSI) in road traffic collisions - accidents, a schools taskforce has been established to address child casualties near schools.
Calendar year 2006
Again, results for calendar year 2006 and 2007 show a reduction in the number of deaths and
serious injuries; during 2007, 33 children were killed or seriously injured in road traffic
collisions. Though we still have a considerable way to go, we are on course to meet our 2010
target set in the region's second Local Transport Plan. See www.gmltp.co.uk for full details.
BV 99b ii
Transport
2006/7
All England
quartile
Transport
BV 99c i
How did we do last year and are we
improving?
Performance indicator description
BV 99b i
BV 99 b iii
How did we do last year compared to other
councils?
3
3
-31.6
-8.3
20
-60.6
-48.4
-33.3
2
3
-13.5
0
18
0.0%
-13.5
0
18
-41.00%
7%
G
-14.30%
-36.7%
G
-49.40%
848
654
G
1105
1011
2,889
2,686
1342
1793
2,605
4
4
Performance has improved considerably this year and results for 2007 show that this
Number of people slightly injured in road traffic
downward trend has been maintained which is excellent progress. During 2007, 2,436 people
collisions - Calendar year 2006
were slightly injured in road traffic collisions. We still have some way to go to reduce this
number further but we are on course to meet our 2010 target as laid out in the region's local
transport plan. This target is more challenging than those set by central government. See
www.gmltp.co.uk for full details.
-8.6
-10
Percentage change in the number of people slightly
G
2
2
-2.7
-3.9
injured in road traffic collisions since the previous
-8.5%
-7%
2.2
0.7
year.
-9.80%
Percentage change in the number of people slightly
injured in road traffic collisions since the 1994-98
average.
Temporary Road Closure: Number of days of
temporary traffic controls, or road closure, on traffic
sensitive roads, caused by road works, per km of
traffic sensitive road.
Pedestrian Crossings with Facilities for Disabled
People: The percentage of pedestrian crossings with
facilities for disabled people, as a proportion of all
crossings in the local authority area.
Footpaths and Rights of Way Easy to Use by Public:
The percentage of the total length of rights of way in
the local authority area that are easy to use by the
general public.
Transport
Condition of Surface Footway: Percentage of the
category 1, 1a and 2 footway network where
structural maintenance should be considered.
Transport
Rectification of Street Lighting Faults - The average
number of days taken to repair a street lighting fault
that is under the control of the local authority.
Transport
Rectification of Street Lighting Faults (DNO) - The
average time taken to repair a street lighting fault,
where response time is under the control of a
Distribution Network Operator (DNO).
3
1
4
-24.8
-15.5
-5
0.1
0.5
1.4
99.9
92.1
71.1
3
90.7
77.2
66.8
3
17
22
31
3
3.07
4.34
6.71
4
14.83
24.89
34.82
2
1
4
2
3
2
3
-23.8
-13.9
1.5
-14.0%
0.1
0.6
1.7
0 days
97.9
88.5
53.7
8.8%
83.7
71.8
58.7
73.4%
-20%
G
-22.40%
G
0 days
0 days
G
10.1%
10.50%
R
80.0%
70.70%
17
20
26
24%
3.51
5.27
7.73
5.23
13.64
28.8
43.97
42.49
R
13.50%
19%
R
4.93
5.45 days
A
35 days
37.67 days
10
What are we measuring?
Ref.
Department Business
Plan
How did we do last year compared to other
councils?
How did we do last year and are we
improving?
2006/7
2007/8
Performance indicator description
All England
quartile
Metropolitan
councils
quartile
Actual
Target
100
100
100
100%
100%
100
100
100
100%
No comparable No comparable
data available data available
6,418
Actual
Better or
Worse
ENVIRONMENT AND ENVIRONMENTAL HEALTH
1
BV 166a
Environmental
Services
BV 166b
Environmental
Services
Trading standards checklist of best practice
Environmental
Services
Number of ‘sites of potential concern’ in the local
authority area with respect to land contamination.
Environmental
Services
Number of sites for which sufficient detailed
information is available to decide whether
remediation of the land is necessary, as a
percentage of ‘sites of potential concern’.
Environmental health checklist of best practice
1
BV 216a
BV 216b
Environmental
Services
BV 217
Environmental
Services
Environmental
Services
100
100
100
1
G
100%
100%
G
100%
1
7
3
1
7.0%
100
94
86
92%
No comparable No comparable
data available data available
0%
2
Percentage of pollution control improvements to
existing installations completed on time.
6,418
G
10
4
2
100
100
93
3
G
4%
10.1%
93%
A
91.20%
100%
0%
Percentage of new reports of abandoned vehicles This function is carried out on behalf of Greater Manchester Councils by the police as part of
investigated within 24hrs of notification.
the Fasttrack scheme. We have been unable to obtain sufficient performance information from
the police to support their assertion that 100% of abandoned vehicles are investigated within
24 hours of notification. We will continue to work with Greater Manchester Police to resolve
this issue.
1
BV 218b
1
6,418
4
BV 218a
100
100
90
1
98.38
G
93.69
100%
100%
Percentage of abandoned vehicles removed within
80.25
100%
24 hours from the point at which the authority is
This function is carried out on behalf of Greater Manchester Councils by the police as part of
legally entitled to remove the vehicle.
the Fasttrack scheme. The result published is based on invoices the Council has received from
the contractors who remove the cars.
97.87
90.30
75.50
PLANNING
BV 106
Planning and Building
Control
Percentage of new homes built on previously
developed land.
BV 109a
Planning and Building
Control
Percentage of major planning applications
determined within 13 weeks.
2
4
96.92
84.70
65.93
80.65
73.33
65.22
83.38
77.32
71.40
2
4
96.98
92.0
82.14
92%
77.7
69.85
63.38
60.93%
82.23
75.56
72.35
78.95%
92.19
88.34
84.24
83.44%
BV 109c
Planning and Building
Control
Percentage of ‘other’ planning applications
determined within 8 weeks
BV 200a
Plan Making - Development Plan: Did the local
Planning and Building planning authority submit the Local Development No comparable No comparable
Scheme (LDS) by 28th March 2005 and thereafter data available data available
Control
maintain a 3-year rolling programme?
Yes
Plan Making - Milestones: Has the local planning
Planning and Building
No comparable No comparable
authority met the milestones which the current Local
data available data available
Control
Development Scheme (LDS) sets out?
Yes
BV 200c
Plan Making – Monitoring Report: Did the Local
Planning and Building
No comparable No comparable
Planning Authority publish an annual report by 31st
data available data available
Control
December each year?
Yes
BV 204
Planning Appeals: The number of planning appeal
decisions allowed against the authority's decision to
Planning and Building
refuse on planning applications, as a percentage of
Control
the total number of planning appeals against
refusals of planning applications.
41%
BV 205
Planning and Building
Control
4
BV 200b
‘Quality of Planning Services’ Checklist: The local
authority’s score against a ‘quality of planning
services’ checklist.
4
92.46
88.83
84.81
25.6
31.4
37.9
2
4
4
28.2
31.8
37.3
70%
R
61.59%
Percentage of minor planning applications
determined within 8 weeks
2
G
94.04%
Planning and Building
Control
BV 109b
91%
84%
A
81.59%
90%
A
86.35%
G
Yes
Yes
G
Yes
Yes
DELETED 2007/8
30%
A
28%
1
100
94.4
88.9
1
100
100
94.4
100%
94%
G
100%
11
What are we measuring?
Ref.
Department Business
Plan
How did we do last year compared to other
councils?
How did we do last year and are we
improving?
2006/7
2007/8
Performance indicator description
All England
quartile
Metropolitan
councils
quartile
Actual
Target
1921
940
442
2,310
2,715
989
576
259
975
Actual
Better or
Worse
CULTURE AND RELATED SERVICES
1
BV 170a
Manchester City
Galleries
BV 170b
Manchester City
Galleries
Visits to/usage of museums per 1000 population
1
Visits to museums in person per 1000 population
1
1067
482
180
1
620
265
104
1
8866
3008
831
1
Manchester City
Galleries
Visits to museums & galleries by pupils in organised
groups
BV 219a
Planning and Building
Control
Conservation Areas - Number
BV 219b
Planning and Building
Control
Conservation Areas - Character Appraisals
43.63
20
5
23.2
2.94
0
BV 170c
No comparable No comparable
data available data available
1
BV 219c
Planning and Building
Control
Conservation Areas - Management Plans
BV 220
Libraries and Library
Theatre Company
Public Library Service Standards Checklist
21805
11745
5261
2
1
3
2,629
G
902
973
18,366
R
27,000
14,761
DELETED 2007/8
35
86.93
27.79
10.75
91.00%
27.2
10.36
0
5.70%
No comparable No comparable
data available data available
A
G
100%
100%
3
DELETED 2007/8
4
R
3
COMMUNITY SAFETY AND WELL-BEING
BV 126
BV 127a
BV 127b
BV 128
Crime and Disorder
Crime and Disorder
Crime and Disorder
Crime and Disorder
34.95
4
12.4
16.0
19.7
42.77
4
17.8
21.9
24.7
8.25
4
0.7
1.6
2.8
34.38
4
13.3
16
18.3
No comparable No comparable
data available data available
198.1
Not required
100
100
100
100%
100%
No comparable No comparable
data available data available
91.0%
4
5.8
8.7
13.2
4
13.1
17.1
22.9
4
0.3
0.6
1.3
4
7
9.6
13.9
Domestic burglaries per 1000 household
Violent Crime per 1000 population
Robberies per 1000 population
Vehicle crimes per 1000 population
BV 174
Crime and Disorder
Racial incidents per 100,000 population
BV 175
Crime and Disorder
Racial incidents with further action
1
BV 225
Crime and Disorder
Actions against Domestic Violence
100
100
100
1
36.2
G
31.1
38.2
G
30.75
7.33
G
7.17
25.43
R
29.27
178.32
-
G
100%
100%
G
100%
Children's Services
BV 226a Strategy, Performance
and Operations
Advice and Guidance Services: Total Expenditure
Children's Services
BV 226b Strategy, Performance
and Operations
Advice and Guidance Services: CLS Quality Mark
Children's Services
BV 226c Strategy, Performance
and Operations
Advice and Guidance Services: Direct Provision
No comparable No comparable
data available data available
£1.508m
£1.507m
G
£1.507m
No comparable No comparable
data available data available
100%
100%
G
-
100%
No comparable No comparable
data available data available
£2.056m
Not set
£2.249m
-
12
What are we measuring?
Ref.
Department
Business
Plan
Performance indicator description
How did we do in previous years
compared with other councils?
How did we do last year and are we
improving?
Academic Year
September 2005 to August 2006
Academic Year
September 2006 to August 2007
All England
Metropolita
n Councils
Actual
Target
51%
4
58
54.9
50.1
47.59%
4
61.9
56.6
52.2
4
89.7
86.8
84.6
78.9%
4
91.5
89.3
86.4
Actual
Better or
worse
EDUCATION
BV 38
BV 39
BV 40
BV 41
Education
Education
Education
Education
GCSE Performance A*-C grades - Percentage of
15 year old pupils in schools maintained by the
local education authority achieving five or more
GCSEs at grades A* - C or equivalent.
GCSE Performance: A*-G grades, incl. Maths &
English: Percentage of 15 year old pupils in
schools maintained by the local education
authority achieving 5 or more GCSEs or
equivalent at grades A*-G including English and
Maths.
KS2 Mathematics Performance: Percentage of
pupils in schools maintained by the local
education authority achieving Level 4 or above in
the Key Stage 2 Mathematics test
KS2 English Performance: Percentage of pupils
in schools maintained by the local education
authority achieving Level 4 or above in the Key
Stage 2 English test.
Education
4
78
75.4
73
4
81.3
79.1
76
Statements of Special Educational Needs:
excluding ‘exceptions’
1
BV 43b
BV 45
BV 46
BV
181a
BV
181b
BV
181c
BV
181d
BV
194a
BV
194b
Education
Statements of Special Educational Needs:
including ‘exceptions’
Education
Absence in secondary schools - Percentage of
half days missed due to absence in secondary
schools maintained by the local education
authority.
Education
Education
Education
Education
Education
Education
Education
Absence in primary schools - Percentage of half
days missed due to total absence in primary
schools maintained by the local education
authority.
KS3 English Performance - Percentage of 14
year old pupils in schools maintained by the local
education authority achieving Level 5 or above in
the Key Stage 3 test in English.
KS3 Mathematics Performance - Percentage of
14 year old pupils in schools maintained by the
local education authority achieving Level 5 or
above in the Key Stage 3 test in Mathematics.
KS3 Science Performance - Percentage of 14
year old pupils in schools maintained by the local
education authority achieving Level 5 or above in
the Key Stage 3 test in Science.
KS3 ICT Performance - Percentage of 14 year
old pupils in schools maintained by the local
education authority achieving Level 5 or above in
the Key Stage 3 teacher assessment in ICT.
KS2 English Performance - The percentage of 11
year old pupils achieving Level 5 in Key Stage 2.
KS2 Mathematics Performance - The percentage
of 11 year old pupils achieving Level 5 in Key
Stage 2.
51.51%
85%
G
86%
1
BV 43a
G
100
100
97.5
98.5
91.3
80.5
4
7.4
7.89
8.39
4
5.34
5.78
6.20
4
76.55
72
68
4
80
76.87
72.25
4
76.95
72
66.68
4
75
71
65
4
35
31
27
4
35
32
29
72.8%
4
78
76
72.9
72.4%
4
80
78
75
100
100
97.2
100.0%
97.6
88.6
75.8
100.0%
11.12%
4
7.67
8.16
8.75
6.95%
4
5.46
5.85
6.17
57.53%
4
73.16
69.5
64.25
63.35%
4
78
74.05
70.28
54.01%
4
72.90
69
63.50
54.60%
4
74
70
65.25
25.40%
4
32
29
27
27.85%
4
34
31
28
1
1
A
75%
73.88%
A
77%
73.92%
G
100%
100%
G
100%
100%
A
9.7%
10.30%
A
5.7%
6.10%
R
69%
60.43%
R
70%
62.48%
R
67%
56.11%
A
67%
63.03%
A
26%
25.11%
A
27%
26.31%
13