How to make a claim following a death
If you need to make a claim, we understand you may be going through a difficult time. Please rest
assured that we’ll deal with your claim as quickly as possible.
When you tell us about a claim you will need to provide us with:
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Policy Number (if available)
Name of person who has died
Your name and your relationship to the deceased
How to contact us
Telephone - Call our claims team
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Life 01892 773396
Pensions 01892 773395
Our lines are open from 9.00am to 5.00pm Monday to Friday, you can leave a recorded message
outside of these hours. Please leave your contact name and telephone number and we will return
your call when the office re-opens.
Calls may be recorded for training or monitoring purposes.
Write to us:
Reliance Mutual Insurance Society Limited
6 Vale Avenue
Tunbridge Wells
Kent
TN1 1RG
Email
In order to deal with the claim, we will have to ask for personal information, which is not secure if
sent by email. We would therefore ask that you to either write to us or call us, so you can provide
the information requested above securely.
What happens next?
When you tell us about the claim, we will ask you to send in the Registrar’s copy of the death
certificate. Once we receive this, we will let you know what information or documents you will need
to send us, which will usually include the original policy schedule.
How long will the claim take?
Once we have received all the necessary documentation to pay the claim we aim to make
payment within 10 working days. If the claim is paid into a bank account, then it may take 3 – 5
working days to clear into the account.