PROJECT SUCCESS
THROUGH
FACILITATED PARTNERING:
UNLEASHING THE POWER
OF COOPERATION & TEAMWORK
OUR PARTNERING PROCESS
PERFORMING
INTRO
IDENTIFY
CONTRACT
SUCCESS
FACTORS AND
APPROACH
BUILD
AGREEMENT AND
COMMITMENT
DEVELOP AN
ISSUE
RESOLUTION
PROCESS
PROVIDE
UTILIZE AN
FOLLOW-UP
EVALUATION WORKSHOPS
PROCESS
AS NEEDED
TEAMBUILDING
TWO TO THREE DAYS FOR THE INITIAL "PARTNERING WORKSHOP"
ALL
WALK
THE
TALK
Features of our Process
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Teambuilding
Alignment of roles and responsibilities
Help each other succeed
Establish effective communication
Use time as a precious resource
Utilize an experienced third party facilitator
Collaborative:
– Definition of success
– Commitment to success
– Development of a “Charter”
• See next slide for an example of a charter developed in a
“Partnering Workshop” with another vital U.S. Government
customer (reference is available)
Benefits of our Process
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The power of a committed team
The customer is involved throughout
Facilitates an effective requirements process
Effective, trustful communication
Cost, budget, and schedule realism
Expedited decision-making and progress
Issues are discovered and resolved early
Expectations and roles are clarified
People are empowered
People support one another’s efforts
Collaborative problem solving
Innovative solutions
ISSUE RESOLUTION LADDER
CONTRACTOR
OWNER /AGENCY
Name
Telephone
FAX
email
RESOLVE IN________DAYS
OR
PROCEED TO ADR
PROCESS
Name
Telephone
FAX
email
Name
Telephone
FAX
email
RESOLVE
OR
ELEVATE IN ________DAYS
Name
Telephone
FAX
email
Name
Telephone
FAX
email
RESOLVE
OR
ELEVATE IN ________DAYS
Name
Telephone
FAX
email
Name
Telephone
FAX
email
RESOLVE
OR
ELEVATE IN ________DAYS
Name
Telephone
FAX
email
Rules of Issue Elevation
1. Resolve problems at the lowest level
2. If necessary, elevate problems quickly
and simultaneously
3. No jumping levels of authority
4. Do not ignore the problem
5. Make only decisions with which you are
comfortable, elevate the rest
SEVEN PRINCIPLES OF
PARTNERING
1. Selflessly Contribute
2. Align Everyone
3. Use Time as a Precious Resource
4. Help The Other Party Succeed
5. Communicate Every Which Way, and Often
6. Synergize Brainpower & Energy
7. Celebrate Often & Well
BENEFITS OF PARTNERING (1 of 2)
• REDUCED LITIGATION EXPOSURE
• FEWER COST OVERRUNS
• BETTER QUALITY PRODUCTS
• EXPEDITED DECISION-MAKING
• MAY EXPEDITE PROJECT
• SWIFT PROBLEM RESOLUTION
• SUPPORT OF EACH OTHER
BENEFITS OF PARTNERING (2 of 2)
• INCREASED INNOVATION
• FEWER DELAYS AND DISPUTES
• GREATER FINANCIAL SUCCESS
• REDUCED “CYCLE TIME”
• ISSUES ARE FOUND EARLY
• ESCALATION IS AN EASY OPTION
PARTNERING KEYS
• Commitment of All Stakeholders
• Unambiguous Charter
• Behave According to Charter
• Help Others Succeed
• Problem Elevation Process
• Periodic Follow-up Sessions
• Patience With Human Nature
4. FOLLOW-UP
• PERIODIC EVALUATION
– USE THE EVALUATION FORMS
– PUBLISH THE RESULTS
– DO SOMETHING
• REGULAR FOLLOW-UP SESSIONS
– FACILITATED
– RENEWING
– DATA GATHERED
– PROBLEM SOLVING
5. CELEBRATION
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Recognition
Simple Rewards
Letters that Say “Thank You”
Names in Articles
Team Cash Awards
Picnics
Pizza Meetings
Etc…. Be Creative