Next Generation Strategy
For Wireless & Mobility
Paul Flotten
Senior Solutions Architect
Next Generation Infrastructure
April 18, 2002
Compaq Global Services
1
Industry Trends:
Growth In Wireless Data Usage
US Wireless Data Subscribers By Segment
Enterprise
25
 US adoption model will be to
enhance the existing
Internet experience
Middle Mkt
No. Subscribers (M)
20
Small Bus
15
 In Europe, adoption model
enhanced the existing cell
phone experience
SOHO
10
Residential
5
0
1999
2000
Source: Gartner 3/01
2001
2002
2003
2
Industry Trends:
Business Drivers For Wireless Adoption
Reduce Costs
Improve Customer Satisfaction
Increase Revenue/Share
Improve Customer Management
Improve Supply Chain
Gain Competitive Advantage
Increase Business Efficiency
Respond to Customer Demand
Improve Business Process
Improve Supplier Relations
0%
5%
Survey based on the responses of 100
CEOs/CIOs whose organizations had
implemented wireless solutions
10%
15%
20%
25%
30%
35%
40%
3
Source: AMR Research Apr ‘01
What Types of Wireless?
 WWAN or 2.5/3G: – continued roll-out with focus on Metro
locations
 WLAN or 802.11: B, G, A – massive emergence of ‘hot spots’
 (W)PAN
– Bluetooth – 2 devices for mobility (cell phone & PDA)
– 802.15.3 – IEEE approval mid-2002 (+/-) – Bluetooth on steroids
 Proprietary – e.g., MeshNetworks (similar to Ricochet)
 Licensed Frequencies – government regulated bands going
multimedia
 Convergence (from the device perspective) – use of best available
bandwidth and signal at the moment – this is being worked on
4
What are the Critical Components of a
Wireless Solution
 Encryption (at the device level)
 Firewalls & other Security Services (including Intrusion Detection)
 Wireless Gateway
– Access to information
– Maintenance of application session
– Wireless encryption end-point
 End-to-End Security
 Presentation Layer
– XML/HTML
5
Managing Your I/T Environment –
Wireless is Happening
 Many customers are experiencing wireless initiatives that have
not necessarily been approved by senior management or I/T
 It’s happening – the choice is to get in front or pickup the
pieces
 The type of potential chaos that is represented here occurred
when desktop PCs and multi-vendor LANs emerged – I/T was
not ready
 Going wireless is a value proposition that is being recognized
by the workforce as real and usable right now today
 Evaluating wireless strictly from a ROI perspective may not be
the answer – cell phones, for example, actually failed ROI
6
studies
So What are Customers Doing Today with
Wireless
 Mail and messaging
 Business applications going wireless
–
–
–
–
–
–
–
–
–
–
–
–
News / Media
SFA ( service and sales force automation )
POS ( credit card/smart card authorization)
Supply chain (mySAP)
Prescriptions (iScribe)
Medical (prescriptions, patient)
Mfg/maintenance
Travel
Retail (beverage, POS)
Insurance (claims processing)
Petrochemical (provider of a high speed access)
Ruggedized – manufacturing, military
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Goal to Make Wireless Truly Useful




Anytime /Anywhere
Seamless & transparent
State management of technology – self aware systems
Multiple device types to fit multiple needs
–
–
–
–
Laptop
PDA
Tablet
(Tricorder)
8
Finding the Highest Potential
Wireless Opportunities
 What business goals?
 What information
needs to be shared?
 Who is sharing it?
 What action do you want
them to take?
 How can wireless motivate
action more quickly?
Develop
 What priorities given
supply
technology realities
chains
and your risk profile?
Serve
customers
Improve
knowledge
management
Activate
partnerships Stimulate
new
products
Foster
collaboration
Capture
new
customers
Drive
manufacturing
Organize
inventory
9
Wireless business transformation process
Wireless
Strategy
Wireless
Processes
What should we
be doing in
wireless?
Art of the
Possible
Workshop
Wireless
Information
Flow
How do we align
our wireless
business and
technology goals?
Wireless
Architecture
Workshop
eBusiness
eBusiness
Information
Infrastructure
Systems
How can we
get a solution
running
quickly?
Wireless
Solution
Pilot
How can we
get an
enterprise
rollout
underway?
Wireless
Implementation
Outsourcing
and Support
PLAN DESIGN IMPLEMENT MANAGE SUPPORT10
Value Proposition vs. Dependency for
Wireless Solutions
 Value Proposition
– This category provides a capability that provides a real value but
is not required
– Getting mail and messaging, for example, is often not a critical
mission issue and some limitations are acceptable
 Dependency
– Applications that one is dependent upon must be available to the
user
– A medical emergency notification to a physician is an example
 Issue
– Wireless communications, outside of 802.11, is not yet widely
available and will be long in coming for rural areas
– Be sure that the applications that are targeted fit within the Value
Proposition => Dependency framework
12
Infrastructure Requirements
 Componentization of infrastructure, especially wireless
gateways and accompanying middleware
Today’s solution may be tomorrow’s liability





High availability of all system components
Real time reconciliation of information
High speed access networks and extract systems
Highly flexible presentation layer
Security, Security, Security
 Do not lose control of your enterprise information structure
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Integrating Tomorrow’s Technology into Today’s Business
Envisioned Business
Requirements
Operational Business
Requirements
Evolving Technology
& Major Infrastructure
Enhancements
Emerging Technology
Evaluation &
Integration
Envisioned
Systems
Solutions
Operational Systems
Solutions
Enterprise Infrastructure
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What is Compaq Doing About It?
 Working lessons learned and improving the process
– Doing a pilot without establishing a success criteria is of limited
value
– Understanding what a customer wants is foremost in importance
– provide workshops for determining value
– It is not necessary for some customers to go through extended
analyses to figure out that certain capabilities (e.g., mail and
messaging) are important today
– It is important that whatever is implemented can sustain growth
and enhancement
– Wireless technologies are still emerging so the prospect of
replacement of components of the solutions is likely in the 18
15
month time frame (+/-): plan for it
What is Compaq Doing About It?
 Performing pilot-to-rollout programs with customers on
sponsored applications
– Pilot
– Service Readiness
– Roll-Out
 Providing workshops on evaluating implementation of wireless
 Staying on top of technology – hardware, software, 3rd parties
 Sponsoring of program initiatives for packaged solutions
 Lead with technology and solutions; engage with collaborative
partnerships with our customers
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