Getting Started with Power Pet Sitter
Set up your Business Tab, Add your First Client, Schedule an Appointment
Set Up your Business Tab
Step 1. Login and click on the Business Tab
*Remember to check the ‘Staff’ box when signing in
Step 2. Select ‘Settings’
This is where you will set your business name, address, phone, website address, and
logo.
 Verify that your business contact information is correct.
 Upload your logo. Your logo must be a .jpg or .jpeg file. The image cannot be
more than 150 px in width and 100 px in height. If you are having trouble resizing your logo, please email your logo to [email protected] and
request assistance with uploading your logo.
 Set maximum and minimum times for clients to schedule and canceling
appointments. This restriction pertains to when clients would like to request
visits online. These settings create a time buffer and control for the business
owner so you can adequately manage the client-generated online
reservations.
Step 3. Select ‘Pet Types’
Enter all the different types of animals that you provide care for.
Step 4. Select ‘Time Blocks’
Define your time blocks.
 These are not your services. You will add your services at another time.
 You must set up at least 1 time block before you can add a service.
 Time blocks are periods of time that you or your client will select for a
service to be completed.
Step 5. Select ‘Services’
This is where you list all of the different service options and your scheduling begins
to come together.
 Enter the service name, price, and additional pet price for the service.
 Check ‘Surcharge’ if you want to apply holiday surcharges to this service.
 Check ‘Allow Discount’ if you want discounts to apply to this service.
 If you mark a service ‘Private’, it means that it is not displayed to your clients
when they are booking. Some examples of a private service may be – Meet
and Greet or Lake Booking Fee.
Step 6. Select ‘Custom Questions’
Add custom questions, which are additional questions that will appear in the client
profile. Answers can be free form, or from a list of responses you set up.
Step 7. Select ‘Policies’
Define your policies for setting and reviewing appointments, confirmation and
cancellation emails, policies for attempts to schedule or cancel too late, and text for
your home page and login. Below are some policy tips.
 Use your pet sitting business’s Policies and Procedures for verbiage to copy
and paste into our fields.
 Setting Appointments: This appears in screen view when scheduling
appointments. Suggested information to place here might be your payment
policy, surcharge policy, etc.
 Reviewing Appointments: This appears in screen view when reviewing client
appointment history.
 Cancellation Email: After canceling a reservation in Power Pet Sitter, you can
send a confirmation cancelation email. Here you would create a message
that is included in this email.
 Confirmation Email: After approving a reservation, you can send a
confirmation email to the clients and sitters. Here you would create a
message that is included in this email. You can start the statement with, “We
are confirming your appointment for the above dates…” and go from there.
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Too Late to Cancel: Remember back in the first step under your Setting Tab
you created your restrictions where you set minimum and maximum times
for client scheduling and canceling? If a client tries to cancel inside of the
settings, the statement name here will be displayed to the client. For
example, “We require 24 hour notice for cancelations, please call the office to
cancel your appointment …”.
Too early / too late to Schedule: Same concept as above. If your clients are
trying to sneak in a last minute pet sit, you have the scheduling blocked and
you can use this policy statement to remind your client of your Late Booking
Fee.
Home Page: This is the statement that appears above the login credentials of
your unique Power Pet Sitter login page.
Policy Agreement: Copy and paste your entire Business Policy Agreement
here. When new clients are attempting to register themselves into your
account, they will be required to agree to the policy provided here. For
existing clients, or clients that you set up, they will have access to the policy
from their profile.
Login Instructions: This is the statement that appears below the login
credentials of your unique Power Pet Sitter Login page.
Step 8. Select ‘Zip Codes’
This is where you enter all the zip codes in your service area. You can either search
by City/State and individually select appropriate zip codes, or manually enter each
one.
Step 9. Select ‘Referral Choices’
You will set up a list of methods of how your client heard about your business. This
information will be captured in the client profile.
Note:
There are more sections shown in the Business Tab, but they are not required for
completion as part of the initial setup of your business on Power Pet Sitter. You can
return at your leisure to address these sections briefly outlined below.
 Veterinarians: Setup a list of all local vet service providers.
 Price Changes: Use this feature sometime down the line to systematically
change pricing across the board.
 Custom Client Properties: Create a checklist of items that will appear in the
client profile, only visible to admin and selected sitters.
 Account Information: Upgrade your account here, as your business needs
grow!
 Holidays: Setup holiday surcharges here that will apply to specified services
in scheduled appointments. Surcharges can be setup as dollar or percentage
and if dollar, they can be applied to each visit, or once per day.
You are now ready to add a client and schedule!
Add A Client
Step 1.
Step 2.
Step 3.
Step 4.
Go to the Users Tab
Select Add new Client
Fill in profile details
Save!
Schedule an Appointment
Step 1.
Step 2.
Step 3.
Step 4.
Go to the Users Tab
Search for the Client
Click the ‘Schedule’ Link
Schedule an Appointment!