An A-Z Guide to Professional Services at NTU
This guide brings together a list of the professional and essential services at NTU and links you direct to each service’s web information.
There is an array of professional and essential services providing support across the University, and although all services have extensive
on-line information available on NTU web pages, it is sometimes tricky to get an immediate overview of all services in one easy place.
You can search the A-Z on line, but if you don’t know who to look for, that can be tricky!! Hence this document.
We aim to keep it as current as possible. Should you notice any errors or omissions, please let me - Alison Stewart - know the details,
thanks.
Link to listing of professional services departments at NTU
Link to listing of essential services at NTU
Link to Schools at NTU
Initials
Service & Link to
Home Page
Description
A
Academic Office
The office is responsible for processes and
procedures supporting:
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B
Business and The
Professions
On-Line Information & Resource Links
student recruitment and progression
timetabling
graduation
management reporting & analyses
compliance with regulations on academic
administration
Site for external organisations to find out
how NTU, as one of the largest higher
education establishments in the UK and a
leading ‘new’ university, has the expertise
and global networks necessary to help an
The services offered by NTU to other organisations
organisation succeed.
C
Catering and Hospitality
The in-house catering team located
administratively in Estates and Resources along
with many other professional services teams.
Opening times NTU cafes and 10% discounts
Their role is to provide a catering service to both
students and staff across the three campuses.
Our mission is to create a catering offering that
is comparable with the High Street resulting in
strong levels of customer loyalty.
Centre for Academic
Development & Quality
(CADQ)
A key service providing a central resource to
NTU Academic Schools for academic governance
including the approval, maintenance, innovation
and enhancement of academic programmes.
Several key strands of support:
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Developing and maintaining NTU Academic
Standards and Quality Framework &
Handbook for academic governance working with academic teams and each
School’s Quality Manager on issues such as
programme approval, monitoring and review
as well as periodic school review, audits,
and external examiners
Developing and implementing NTU Learning
and Teaching Enhancement Strategy working with academic teams and each
School’s Learning & Teaching Coordinator
NTU Academic Standards and Quality Handbook
NTU Learning and Teaching Enhancement Strategy
NTU Resources on Learning and Teaching and further resources
also available on NOW – under the Learning Room ‘Staff
Development Resources for Learning and Teaching’ – see the
STAFF tab on your NOW homepage.
NTU Resources on Research-Informed Teaching
NTU Periodic School Review Process
NTU Annual Reporting Process for academic programmes in
Schools
Information on External Examiners
Careers
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Developing resources for academics to use
to enhance and innovate learning and
teaching
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Working with the Centre for Professional
Learning and Development (CPLD) and the
Schools to develop and deliver professional
development programmes for NTU academic
staff
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Quality enhancement and assurance of
collaborative provision delivered by NTU
validated centres across the world
The Careers Service for NTU students also
provides resources for staff to help them review
the issues of career management and
employability within their courses and curricula.
Information for NTU Staff
NTU’s employability strategy for students
Support for academics addressing careers in the curriculum
Centre for Professional
Learning & Development
(CPLD)
Established in 2008 as part of Corporate HR, the
CPLD team’s role is to support and promote
continuing professional learning and
development for all staff at NTU. This includes:
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Supporting colleagues in identifying learning
and development needs and ways of
addressing these effectively
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Formulating and delivering staff
development events and resources
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Developing strategy and policy in support of
learning and development at NTU
NTU Learning and Development Strategy
NTU policy on Payment of fees for learning and development can
be found on the CPLD web page
Professional development for Academic Practice including
Learning and Teaching, and Researcher Development
Professional development for Using Technology in Learning and
Teaching including using NOW (the NTU virtual learning space)
Staff development programmes for staff and postgraduate
students new to teaching in HE
Staff development workshops on using technology in your
teaching including using NOW
If you have any problems with your login or using NOW
please contact IS Service desk Info Services Service Desk
[email protected]
Phone: ext 88500
D
Development and Alumni
Office
The Development and Alumni Relations Office
co-ordinates university-wide communications
with former students and holds contact
information for around 100,000 NTU graduates.
In addition, the office is responsible for helping
to secure private, philanthropic, funding for the
advancement of the University, its staff and
students. Colleagues in the office can assist in
everything from finding the contact information
for a former student, through to helping to plan
a communication to many thousands of alumni.
Fundraising focuses on university strategic
priorities, but professional advice to support
local fundraising initiatives is available.
Development and Alumni Office
E
E-Central
A repository of NTU strategies, policies and
forms which is still available. New HR policies
can also be found on the Corporate HR website.
Information about HR Policies and Guides
E-Central
eLearning
NTU’s elearning community website area.
Staff development workshops on using technology in your
teaching including using NOW and to discuss bespoke sessions
for your team contact Elaine Swift in CPLD
This area is being reviewed currently so for up
to date information go to the sites and
resources highlighted on the right.
To discuss support for developing blended learning and online
delivery contact Vicki McGarvey or Dave Morris in CADQ
From 1 Dec 2011:
Any problems with your login or using NOW please contact IS
Service desk Info Services Service Desk
[email protected]
Phone: ext 88500
Online NTU guidance on using technology in your learning and
teaching. A series of resources created jointly by CADQ and CPLD
to be used even by beginners can now be found under the STAFF
tab of your NOW homepage – look for the learning room titled
‘Using technology in your learning and teaching’
Equality & Diversity (E&D)
Established in 2008 as part of Corporate HR with
a direct remit for matters involving staff, the
Equality & Diversity team is responsible for:
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Employee Relations and
Reward (ER&R)
developing NTU’s equality & diversity, and
dignity policies
co-ordinating and supporting the planning of
work on equality and dignity across the
organisation
advising management on a range of equality
issues
supporting the resolution of equality and
dignity related disputes
developing institutional capability in equality
through learning and development
The Employee Relations and Reward Team is
part of the Human Resources Department and
delivers a range of services across the
Links to a selection of pages from the E&D website
providing information on E&D policies, services and
activities are listed below:
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Single Equality Scheme
Equality Impact Assessment
Dignity at Work
Equality and Diversity Policy
Learning and development
Harassment Adviser and Mediation Services
Data analysis and interpretation
Engagement and consultation
Information about all HR policies at NTU
The two main NTU employee forums are: the Employee
University:
Reward and benefits – who maintain and seek
to develop pay and grading processes, job
evaluations, voluntary benefits and pensions
administration.
Information and Consultation Forum and the Employee
Negotiating Forum. These enable each and every employee to
have their views represented, either through a trade union or
their employee representative
Employee Relations - endeavours to engage
with all employees through various channels and
representative groups. .
Policies and procedures - Support the University
to have a fair and consistent approach to
managing and developing people, providing
practical advice and guidance to staff about
their own and the University’s responsibilities.
They are all updated or newly developed as part
of a structured cycle of review.
Environmental Team
Estates and Resources
For details of all NTU’s Green initiatives and
policies; including details of the Environmental
team and sites for students.
The university has placed enormous trust in
Estates and Resources to transform the
physical estate and lead in providing gold
standard customer service.
Organised in three main areas of customer
services, estates services and finance and
administration, we take pride in delivering a
wide range of high quality cost effective
services including accommodation, car
Meet the Environmental Team
This is also where you can see footage of the falcons nesting in
Newton Building in the City Campus
See additional information in this guide about each of the
individual services highlighted under estates and resources:
parking, catering and hospitality,
cleaning, maintenance, conferencing,
grounds, planning, postal, reception,
security, signage, space, facilities &
project management, telephony,
transport and utilities in an
environmentally friendly and ethical way.
F
Finance and Internal Audit
Devolved Finance and Purchasing Services
exist within each College – key services for staff
include procurement, evaluation of new
business initiatives (such as consultancy or
programme development), budget
management, financial services (e.g. invoicing,
payroll, report generation, advice regarding online expense claims & other aspects of NTU
financial policy). Each College finance team
supports staff principally in respect of budget
management and reporting, purchasing and
external fund application and management.
All are linked to Corporate Finance - comprising
centralized specialist teams responsible for:
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Financial Accounting
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Management Accounting
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Planning and reporting
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Financial systems
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Banking and treasury management
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Payroll
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Accounts payable and receivable
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Expenses
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Credit control
The Internal Audit team support adding value
and improving operations and governance
within the university. They provide independent
objective assurance and consultancy.
Info on the on-line expenses system
Information on staff payroll
Info on College finance teams:
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In BLSS see shared T: drive under College Support
The Purchasing Department is the
University's centre of excellence for
procurement, supporting the University by
ensuring value for money in purchasing.
G
H
Future Factory Team
A team dedicated to helping external clients and
NTU colleagues address the issue of
sustainability in their work
They can also help with graduate placements
Green Impact Challenge
Green Impact challenges departments to
implement a number of easy practical
actions to help the environment. The
scheme is about empowering individuals
and departments to reduce their
environmental impact by encouraging,
rewarding and celebrating practical
environmental improvements.
Part of the Environmental Team website
Grant Capture Team Portal
The Grant Capture Team works across the
University helping academics apply for
funding opportunities and engage with
business. Their role is to develop
relationships with industry and to explore
possible routes to funding for existing
collaborations. They offer support during
the development of funding applications,
have a background in bid writing and an
excellent understanding of how to process
a successful proposal.
Please browse through list of current funding opportunities
The Hive (NTU’s centre for
entrepreneurship and
enterprise)
Although The Hive is primarily for
graduates within the East Midlands region,
and principally those from Nottingham
Services provided by the Hive
The Nottingham Media Company is one of the teams supported
by the Hive
Trent University who want to start their
own businesses, we are open to hearing
from anyone with a good business idea that
will benefit from an association with the
University.
Human Resources (HR)
Service is responsible for all aspects of
resourcing, employee relations & reward, and
development of all University staff.
Devolved HR services as part of management
teams in each College HR supporting the
Colleges and Schools, and another (Central HR
team) supporting all professional and essential
services.
All are linked to Corporate HR - comprising
centralized specialist teams responsible for:
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Corporate Human Resources website for NTU – internal site for
staff accessible via the NTU portal
There is also an external-facing site on the main NTU website
Ask your team colleagues for location of your College HR team.
Corporate HR and the Central HR teams are based in Dryden
Building room 005
Director of HR for NTU is Rachel Riddell
Centre for Professional Learning and
Development
Employee Relations and Reward
Equality & Diversity Team
Occupational Health, Safety and Wellbeing
HR systems support (CHRIS)
These teams are also listed separately in
this guide.
I
Internal Communications
NTU provides a range of internal
communications products and services to enable
staff to understand and engage with
the University’s business and provide structures
and processes to promote good communications
Main website for Internal communications includes handy guides
to communications (eg team briefings, running a meeting, giving
a presentation) including downloadable booklet on becoming a
better communicator
Guidelines for communicating with NTU staff using E-news
throughout the University.
Products include Staffnet, E-news and Road
Shows
The contact for the internal communications
team is Tatiana de Araujo Alves Woolley.
International Development
Office (IDO)
http://www.ntu.ac.uk/inter
national/
The central coordinating function for
international student recruitment activity within
NTU. Works with other professional services
and all 4 Colleges to:
Design and implement recruitment strategies
and offers strategic and tactical marketing
advice, and a specialist international students’
admissions process
Manages relationships between NTU and
recruitment partners across the world including
NTIC (Nottingham Trent International College)
Manages international scholarships and student
ambassador programmes and international
marketing communications function
International Travel –
online booking service for
staff
https://www.ntu.ac.uk/intr
anet/essential/internationa
l_travel/index.html
Every member of staff who wishes to travel
abroad on NTU related business must follow an
online booking process see this website for full
details.
All international travel is submitted for approval
to a Dean of School, Head of Professional
Services department or a member of the Senior
Make Staffnet your default home page: Go to Internet
Options in the Tools menu from the Staffnet home page.
Tell the computer to remember your password to avoid
the need to log-in each time you visit.
Details of the International Development Office (IDO) Team
Management Team for authorisation (depending
on where you are based).
Information Systems (IS)
Provide a core service to all parts of the
university:
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Manage the operation of all information and
communication technologies for the
institution including the network, servers,
telephones and email including NOW
Develop new systems for services
Install and maintain desktop PCs and
printers
Provide copy/binding/print services on City
and Clifton campuses
An IS Business Relationship Manager (BRM)
works with each College and another works with
all of Professional Services
J
K
L
Legal and Governance
Services
The team is in 2 units:
Legal Services provides a range of expert
professional support to the University in various
ways including obtaining legal opinion, advising
on agreements and legal documentation, and
managing Freedom of Information and Data
Protection enquiries.
The Governance Services Unit is responsible
for:
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managing the administration of the
IT help desk call 88500 or email [email protected]
Information for new staff at NTU
Information about how to get support and self-help guides for
any of the IT systems (including those looked after by teams
other than IS). The pages also contain information on how to
contact the Business Relationships Managers in IS (one for each
College and one for other Services)
Staff development workshops from CPLD specifically on using
technology in your teaching including using NOW
Other Information systems’ and ICT staff development
workshops available form CPLD
University’s Governance framework
including the Boards of Governors
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Library & Learning
Resources (LLR)
ensuring regulatory compliance with formal
Corporate Governance regulations that
apply to HE institutions
A key resource for staff and students supporting
teaching, learning and research.
Important info for staff and researchers
Specific support for learning and teaching
Your School’s subject librarians will be able to
give you a full explanation and help with the
range of support available including REfworks,
Plagiarism detection service, and the ASPIRE
management system for reading lists.
Learning Development
Team
The team offers a number of services that are
likely to be useful to academic staff
(part of LLR)
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M
Marketing
Research, resources and staff development
into students’ transition from further to
higher education & student retention
A range of study skills resources for both
students and staff
Co-ordination of student academic
mentoring in 5 schools
Expertise in teaching academic writing
Co-ordination of the Welcome Week
programme
NTU Marketing is responsible for the
development and implementation of all
marketing activity for the University. NTU
Marketing is divided between central services
and the four colleges.
Within Schools, contact your local Subject Librarian for more
help
Opening hours at 3 campuses
Information about the annual Student Welcome Week &
Induction
https://www.ntu.ac.uk/future_students/life_at_ntu/welcome_we
ek/index.html
[email protected]
Information about the student learning support
cafes and student mentors
http://www.ntu.ac.uk/llr/help_support/academic_support/i
ndex.html.
The Integrated Marketing team provides
marketing activity across the University.
Working in conjunction with the College
marketing teams, Integrated Marketing provides
NTU literature including prospectuses, course
leaflets and other promotional materials.
The College marketing teams are based within
the four colleges to achieve College objectives
for student recruitment and support for the
academic team, including review of course
portfolio and new course opportunities,
competitor analysis, market trends, commercial
activities and all aspects of communication.
N
O
Nottingham Conference
Centre
This is the university’s centre located in the
Newton Building in the City Campus – venue for
weddings, events, conferences and private hire.
Information for academic events
NOW (NTU’s virtual
learning environment)
See elearning above or Technology Enhanced
Learning and Teaching below
Online NTU guidance on using technology in your learning and
teaching. A series of resources created jointly by CADQ and CPLD
to be used even by beginners can now be found under the STAFF
tab of your NOW homepage – look for the learning room titled
‘Using technology in your learning and teaching’
Occupational Health,
Safety and Well-Being
Team
The Occupational Health, Safety and Well-being
team are a source of professional expertise to
managers and staff on a full range of health and
safety, occupational health and general wellbeing issues.
Their work includes the provision of a central monitoring service
for the University on the safety performance of Schools and
Departments by safety audits, safety inspections and accident /
incident investigations as well as the provision of advice on
completing risk assessments so that workplace activities can take
place as safely as possible.
All learning programmes from the team including both face to
face sessions, and on-line training
All policies and guidance from the team including health and
safety, fire safety, first aid and safety audits
P
Parking – see Reception
Services
Postal Services
Print Services
Reception Services
Also handy list of key postcodes for all
university buildings.
Save time, no need to queue at the Post Office - The University
postal room is open for staff and students to send their
private mail at a normal post office rate. If you would like to
save time just pop in to one of our postal rooms and send your
mail safely. The postal room at City campus is located in Trent
House. Further details on the postal services website listed
Print Services are available to staff and
students at the City site and Clifton
campus.
Note – from Sept 2011, City site print services now in
Ground floor of Chaucer Building adjacent to the main
reception by the tram stop.
Part of essential services, look here for
information about collection and delivery.
For staff, along with meeting your bulk
printing and copying needs you will need to
contact us for all your requests for
corporate business stationery e.g
Letterheads, Compliments slips, Business
cards.
To ensure that we meet your copy
deadlines, it is important that you plan
your requirements and contact us in
advance, especially during peak times of
year. You can submit your work by email,
post, phone or in person. If you do need
corporate stationery, please mark your
email messages as Important.
Purchasing Team
The Purchasing Website holds lots of
information for those involved in
purchasing equipment, travel, and other
resources. If you are in any way unsure of
your permissions – please contact your
local administration team (central
functions) or your local College Purchasing
Team (Colleges).
Online booking process for international travel
Reception Services
Part of Estates, our role is to provide the first
point of contact for staff, students and visitors
entering University premises; meeting and
greeting in a professional, courteous and
efficient manner; and providing additional
security support for such premises.
Important note: car parking at NTU changes from end of
December because of the City Council’s new policy on charging
for workplace parking. Staff car parking will be severely
restricted at both the Clifton and City campus – for further
information contact your line manager or HR team.
Q
R
Research Support
Each of NTU’s 3 Colleges has a Research team
supporting academic research activity within the
College’s Schools
There is also a separate Graduate School for all
research students across NTU.
Website includes information on:
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How to reserve a car parking space for visitors
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Information about ID card services
For further information please contact the Associate Dean for
Research in your College – you can find this information in the
Organisation Map of NTU Colleges and Schools on the CPLD
induction resources or under ‘Research’ on your School’s
websites
Room Bookings – part
of the Academic Office
Booking of rooms across the 3 campuses is
organized centrally by a team based in the
Academic Office.
NTU operates a central booking system for teaching rooms
run by the Academic Office. To book a teaching room
please email: REG Room Requests
If you are unsure of whether you can book another room
locally, please contact your administration team for
advice, as not every room in the university is booked
through the Academic Office.
S
Schools, Colleges &
Community Outreach
Team
NTU Schools, Colleges and Community Outreach
team provides central co-ordination and
brokerage for links with external schools and
colleges as part of the University’s community
outreach and recruitment and marketing
strategy. The aims of the service are to raise
awareness of the opportunities that higher
education can offer and support students
through the process of applying to university.
Details on how a partnership scheme can offer you professional
development opportunities
With the support of NTU staff and students we
deliver an extensive range of activities such as
campus visits, master classes and subject taster
sessions.
We train and support our students who engage
with local schools and colleges as mentors,
ambassadors and classroom assistants through
our Students in Classrooms schemes. We
provide advice and guidance on issues related to
safeguarding children and vulnerable adults. We
also have strong links with community
organisations through our nationally-recognised
volunteering programmes (see Volunteering)
School Administration
Work in partnership with academic teams and
professional services across the University.
https://www.ntu.ac.uk/staffnet/staffnet_sites/site_links/1
20232.html
They provide advice supporting all stages of
academic course delivery, research, commercial
and international activity including
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Security
https://portal.ntu.ac.uk/pva/caa/SitePages/Home.aspx
course administration
assessments and exam boards
placement and employment services
timetabling
student records, and
senior academic management support
Part of essential services, information here
about working out of hours and at weekends –
getting access to NTU.
Also info about Lost property
Sport and Lifestyle
The University's two main campuses at the City
and Clifton have a wealth of sport and exercise
facilities. The City site has a state of the art
fitness suite and exercise studio, in addition to a
sports hall (with climbing wall) and squash
courts.
The Clifton campus has a superb eight-court
sports hall, squash courts, a modern fitness
suite, an aerobics and dance studio, an artificial
turf pitch and numerous grass pitches.
Wide-ranging exercise programme, with options
including yoga, spin cycle classes and kick
boxing.
Staff membership packages
Info on sports’ scholarships for students including our STARS
programme
T
Student Services
Offering support to students to smooth their
transition to studying at NTU is a top priority.
They offer a range of services including
Accommodation, Careers, Financial Support
Services, Counselling, Disability Support,
International Student Support, Mature Student
Support, Health and Wellbeing, access to
affiliated health centres.
Self-help guides
Students Union
Although geared at students - this website
provides interesting insights to the university
from the students’ perspective.
STRIDE is free Student Training and Development Service
designed to induct students into university life and provide the
opportunity to develop themselves and their skills to become
highly employable, well-rounded graduates with enviable life
skills.
Technology-Enhanced
Learning and Teaching
3 main sources of support:
Staff development workshops on using technology in your
teaching including using NOW and to discuss bespoke sessions
for your team contact Elaine Swift in CPLD
CADQ for support in developing elearning
CPLD for staff development workshops and
bespoke development
IS for technical support and trouble-shooting
To discuss support for developing blended learning and online
delivery contact Vicki McGarvey or Dave Morris in CADQ
From 1 Dec 2011:
Any problems with your login or using NOW please contact IS
Service desk Info Services Service Desk
[email protected]
Phone: ext 88500
Online NTU guidance on using technology in your learning and
teaching. A series of resources created jointly by CADQ and CPLD
to be used even by beginners can now be found under the STAFF
tab of your NOW homepage – look for the learning room titled
‘Using technology in your learning and teaching’
Travel expenses including
international travel
bookings
These are dealt with in different parts of
Finance.
Claim your travel expenses (NTU’s online
system)
Booking international travel for your work
U
V
Volunteering
VLE- NTU’s Virtual
Learning Environment
‘NOW’
Part of the ‘Widening Participation’ Resource at
NTU, this team organise a variety of
volunteering schemes and projects within
Nottinghamshire, suitable for participation by
NTU staff and students. These encourage staff
and student volunteers to become more
involved in the community where they live, work
and learn.
Staff Volunteering
NTU uses a virtual learning environment
called NOW to support learning and
teaching for both staff and students.
Staff development workshops on using technology in your
teaching including using NOW
Student Volunteering
Any problems with your login or using NOW please contact elearning helpdesk in IS - Email: [email protected]
Phone: ext 86030
Online NTU guidance on using technology in your learning and
teaching. A series of resources created jointly by CADQ and CPLD
to be used even by beginners can now be found under the STAFF
tab of your NOW homepage – look for the learning room titled
‘Using technology in your learning and teaching’
WXYZ
Last revised April 13
Karen Lichfield
Centre for Professional Learning and Development (CPLD)