Post title
Security Team Leader
Division / Section
Corporate Property
Department
Facilities Management
Responsible To (Title)
Security Manager
Number of post holders
3
Acting up/ Secondment
Purpose of Job
The post holder will be required to co-ordinate an effective provision of a city wide Security service for all Corporate
Buildings, as well as a number of other locations such as bus depots. The Security Team Leader will also have
responsibility for ensuring that the mobile crews are adequately resourced and attending alarm activations and key
holding duties within the performance and service parameters detailed within the Service Level Agreement.
The post holder will also be required to manage, monitor and advise on elements associated with CEC’s Security
Technology deliverables during periods of absence.
MAJOR TASKS/JOB ACTIVITIES
The post holder will be required to supervise all Security staff including Security personnel deployed by the
outsourced contractor on all CEC properties. This will include the following;
Staff Management
Develop and disseminate staff rosters, ensuring that all buildings under sphere of responsibility are resourced with
appropriately trained security personnel operating to the set Assignment Instructions for their work location.
Ensure that mobile security teams are adequately trained and that these same personnel complete vehicle checks in
line with agreed procedures.
Ensure that adequate Security cover is provided during periods of absenteeism.
Provide training to Security personnel and ensure that they are familiar with CCTV operations, where applicable
including all other security systems, such as door accesses and visitor pass issue.
Monitor staff absenteeism, ensuring that any prolonged or repetitive sickness episodes are dealt with and in
accordance with HR procedures. Conducting “return to work interviews” on each occasion that a member of the inhouse Security team has been absent due to sickness.
Ensure procedures are in place for the control and issue of keys, adhering to the process prescribed in the
Assignment Instructions.
Undertake annual in-house team and staff PRD/PDP’s.
Provide cover for the Security Manager during periods of absence.
Security Reports
Ensure that all Security personnel on site adhere to the procedures and processes detailed with each, local
Assignment Instructions.
Review all routine investigation/incident forms, ensuring that these are compiled in a timely manner and to a
consistent standard, advising the Security Manager of any incident/investigation that will require a senior
management input.
Supporting the Security Manager with investigations where the process or outcome may be particularly sensitive or
have serious implications for the security of Buildings, its staff and clients.
Ensure that all necessary property inspections have been completed and security equipment is in a serviceable
condition.
Control Room
Ensure that surveillance and monitoring of the ARC system is resourced appropriately and that incidents/alarms are
responded to within the agreed times.
Ensure that all Security personnel adhere to the key holding process and response mechanism pertaining to each
building profile.
Instigate the call out procedure in the event of a Major Incident including adherence to the Business Continuity
plans.
Ensure that all tasks and duties are reported and recorded on the daily report, occurrence log sheet.
Technical Support
The post holder will be required to provide support/cover to the Technical Support Team Leader during periods of
absence. This will include monitoring any hardware/software installation, as well as dealing with any system issue
that may arise.
Other
The post holder will be required to liaise with the Police, Fire Brigade and other agencies in normal day to day duties
including emergency situations.
The post holder will have delegated responsibility for ensuring that Health & Safety is adhered to, ensuring a safe
working environment for all employees. Completing and monitoring risk assessments in line with local Assignment
Instructions and disseminating these to the Security Manager.
Ensure that all Security personnel are aware of and actively respond to fire alarm activations in accordance with each
Building’s Evacuation Plan and Fire Strategy Policy.
Attend weekly team meetings with the Security Manager
Supervision and Management of People
The post holder will have shared supervisory responsibility for circa 25 staff working within a shift pattern, including
the outsourced Security contract. Security staff will be working in various locations throughout the city and in
designated security vehicles.
Creativity and Innovation
The post holder will be required to monitor, examine and supervise incident and log reports and take appropriate
action.
The post holder must be able to interpret policies and procedures and communicate these in an effective and
concise manner to all Security personnel.
Contacts and Relationships
The post holder will predominantly liaise with members of the public and Council staff in dealing with a multitude of
enquiries regarding security matters or security systems.
There will also be daily contact and supervisory management of the outsourced Security contract management and
staff to determine adherence to contractual outputs.
Decisions (Discretion)
In the main, the post holder will follow agreed procedures and written instructions. There will be a requirement to
allocate work as necessary to ensure the safety of staff and visitors to the various Council Buildings.
Decisions (Consequences)
The result of any Security decision made will result in a safe and secure working environment which is focused on
adhering to general Council Policies and Procedures including on site Assignment Instructions.
Resources
The post holder will have responsibility for the day to day security function, both in terms of staff management and
systems within the control centre/ARC.
There will also be a requirement to manage the vehicles used by the Security mobile service, ensuring that vehicular
maintenance and legislative requirements are monitored and action taken at appropriate times.
The post holder will have direct responsibility for the procurement of uniforms for all CEC Security staff and to
ensure that both Security Contractor and CEC Security staff are wearing appropriate uniforms and Identity Badges
when on duty.
Environment – Work Demands
The post holder must prioritise their work changing the prominence, as circumstances dictate.
The post holder will allocate resources to correspond with changes in work demands.
The majority of the work is programmed however the security service is a 24/7 business therefore not all
eventualities can be envisaged and there will be occasions when the post holder will need to work outside core hours
including being part of an on-call team.
Environment – Physical
Although the post may be exposed to some physical demands, these will be predominantly within the range of
normal security activities. It is anticipated that the post holder will spend a proportion of their time (around 70%) on
site engaging with staff to assess and discuss works outputs and ensure that the various security service deliverables
have been met and adhered to.
Environment – Working conditions
When on site and during patrols/security surveys, the post holder may be exposed to dirt, noise, a range of weather
conditions and, potentially, working in live-traffic situations.
Due to the nature of the role, the post holder may also be faced with certain situations where a high degree of
diplomacy and tact may be required including dealing with offensive verbal comments from dissatisfied members of
the public.
Environment – Work Context
The post holder will be required to operate in difficult situations which may challenge the wellbeing of the post
holder particularly during potential alarm activations in buildings under sphere of responsibility.
Knowledge and Skills
The post holder must possess Security experience gained over at least 5 years operating at a supervisory level in the
private and or public sector with a demonstrable track record of managing security teams is essential.
Experience of developing processes and monitoring Security technological systems to ensure that work is completed
to the relevant standards and setting, monitoring targets for individuals, contractors and team is essential.
Good leadership qualities, with the ability to review and evaluate the work of a team and individuals within it, to
motivate staff and encourage participation.
Genuine customer faced orientation with the ability to respond appropriately to the needs of all customers and
possessing the tact to deal sensitively and effectively with difficult issues and situations is essential.
It is essential that the post holder possesses excellent communication skills and be computer literate on all Microsoft
packages.
The ability to work on your own initiative coordinating the shift, being thorough and accurate in all documentation
Health and Safety
The Council must abide by relevant health & safety and employment law, as well as the common law duty of care. All
members of staff are required take care for their personal health and safety and that of others who may be affected
by their actions or inactions. You are therefore required to carry out your duties in a safe manner in accordance with
instructions and in compliance with safety rules/procedures, regulations and codes of practice. You are required to
advise your line manager if you become aware of any unsafe practice or condition or if you have any other safety
concerns and should comply with accident and near-miss reporting procedures.
If you supervise, manage or lead other staff, you are also responsible for ensuring that the Council’s operations are
carried out in such a way that ensures, so far as is reasonably practicable, the health, safety and welfare of those
staff and that of any others who may be affected. You will therefore conduct relevant risk assessments and assign
duties with appropriate instructions, in compliance with safety rules/procedures, regulations and codes of practice.
You will address and/or escalate any issues of any unsafe practice, condition or any other safety concerns you
identify or that are brought to your attention, taking appropriate advice as necessary and will ensure that accident
and near-miss reporting procedures are understood and complied with.
Date…………… Signed..............................................(Line Manager)
Date………….... Signed………………………………............(Head of Service)