Contact Center
AnyWhere
Why Contact Center AnyWhere ?
Informational Brochure
Major Benefits/Advantages:
CCAW has been developed from
the ground up on the WEBRTC
platform. It is not an overlay or
front end to another baseline
platform. This ensures full
utilization of core services and
future applications.
WebRTC enables all kinds of real
time communication such as audio,
video and text between users by
utilizing browsers with nothing to
download.
CCAW is a unified contact center
management software solution
starting at a basic Agent Call
Management application
through advanced contact center
functionality like ACD and IVR
routing, multi-tenant
management, intuitive agent
routing, dialers, detailed
reporting and open API
integration.






Cost Savings & Efficiency
o Lower the cost of ownership
o Lower the cost of ongoing maintenance
o Improved Agent experience and efficiency
ALL in One Efficiency
o Ease of use: Drag and Drop admin functions
o Integrated telecom, no additional systems
o Multi-Media ACD: Voice-WebChat-Text-Email
Reliability and Security
o Redundant Servers and data centers
o Encryption of the media and the signaling
Flexibility& Scalability
o Design your user screens and admin levels
o Remote Admin and remote users
o Grow easily and avoid obsolescence
Gateways
o Supports SIP, MPLS, PSTN, VPN
OfficeView
o A graphical virtual presence
o allows you to see and hear center activity
Administrative Console
OfficeView
For more info or to schedule a demo
Visit us at
www.telespeak.net
Call us at
1-800-821-1950
email us at
[email protected]
CONTACT CENTER ANWHERE
The Web RTC User Client
Available in Three Versions:
 CCAW CorePlus Shared – A multi-tenant




CCAW Highlights
WebRTC Architecture
Remote Agents and Admin Access
Integrated Browser Phone
Soft or Hard Phone
Admin Console
Integrated EPBX
Multiple Entry Points
Multiple Integrated ACD’s
Voice / Chat / Email / SMS Text
EBS (Event Broadcasting System)
Predictive/Preview/Manual Dialer
Client Controlled Custom Layouts
Drag and Drop Admin Functionality
Client Controlled Templates for Agent Consoles
Real Time Agent and Queue Management
Auto-Attendant / IVR
Report Scheduler with notification
Sortable Chart Dashboards
Call Recording with Integrated QA Scoring for Coaching
Skills Based Agent Routing
Widget Based User Configuration
Office View and Custom Integrations
Work Force Management and Agent Scheduler
option for smaller applications
CCAW Core – Voices service plus you can
select just the modules and services you need
CCAW CorePlus - Everything and the kitchen
sink!
and of course, Reports ….

Dashboards / Monitors
Over 80 real time and
historical standard reports
Report Scheduler sends you
specific reports at specified
times!
Custom Reports available
VISIT US at www.telespeak.net
CALL US at 1-800-821-1950