TITLE: WAKING NIGHT TEAM WORKER –HOUSING MANAGEMENT TEAM
BASED: YORK
RESPONSIBLE TO: NIGHT TEAM LEAD
RESPONSIBLE FOR: N/A
York Housing Support
Changing Lives, Community Links and Arc Light have been successful in the award of the
Community Wellbeing Support Service in York.
Job Purpose
This is a role for a waking night staff member responsible for delivering a high quality
housing management service to individuals at Union Terrace Hostel, York.
Job Responsibilities
Responsible for the welfare and safety of residents throughout the night and the safety
and security of the building during this time.
To work collaboratively with the housing management team and support team with a
commitment to efficient and effective service delivery.
Provide clear and concise handovers to the day staff ensuring risk information takes
priority.
To work in an inclusive way with individuals.
Provide support and advice to individuals and signpost to key worker and other
professionals for follow up where required.
Light cleaning duties.
To respond to welfare needs particularly relating to health.
To ensure the building is safe and secure at all times carrying out relevant health and
safety checks and reporting any issues for follow up.
Ensuring clients are adhering to their licence agreement and accommodation terms.
Respond to any Anti-social behaviour, incidents or disruption in the building or in the
local community.
Maintain accurate records and complete daily check lists, including housing benefit
related administration.
Support with additional duties relating to Severe Weather Protocol and No Second Night
Out provision.
General
Present a professional image of Changing Lives at all times.
Comply with all legal and health and safety requirements.
Ensure services are delivered to agreed quality standards and good practice protocols
Maintain in depth and up-to-date knowledge of all Changing Lives practices, policies and
procedures.
Participate in training, supervision and team meetings.
Support management in the delivery of a service that meets quality standard and good
practice protocol.
Work to a rota pattern and provide flexibility for cover.
To undertake any other duties that may be seen to fall into the job responsibilities
To work to the performance standards provided and requested by Changing Lives.
This is a description of the main duties and responsibilities of the post at the date of
production. The duties may change over time as requirements and circumstances change.
The person in the post may also have to carry out other duties as reasonably required from
time to time.
Person Specification
Criteria
Essential
Requirements necessary for safe
and effective performance in the
job
Qualifications
Experience
Desirable
Where available, elements that
contribute to improved /
immediate performance in the
job
NVQ level 2 in Social Care or
equivalent appropriate
qualification
Experience of supporting socially
disadvantaged and vulnerable
people.
Experience of working in an
environment that is health and
safety conscience
Experience and/or willingness to
work with clients who may
demonstrate challenging
behaviour.
Experience of working in an
environment that requires
confidentiality
Skills,
Knowledge
and Abilities
Strong organisational skills
Strong communication skills
Ability to use basic Microsoft Office
packages and internal IT systems
Personal
Attributes
Commitment to the values of
Changing Lives Commitment to
detail, ensuring all work is
accurate, concise and
understandable
Commitment to equality and
diversity
Understanding of how to work
within professional boundaries
Willing to work in cooperation with
team members
Willing to work flexible within their
role
Understanding of housing
benefit and void management