REFERENCE NUMBER: HSDU/2015/01
JOB TITLE: Quality Assurance Manager
GRADE: Band 6
LOCATION: HSDU, Royal Infirmary of Edinburgh
HOURS: 37.5
CONTRACT DURATION: Fixed Term 9 months
CLOSING DATE: 23rd April 2015
SALARY SCALE: £26,302 - £35,225
Apply on-line www.jobs.scot.nhs.uk
**Please note – the e-mail address you provide on the application form will be used to
communicate any further correspondence relating to this vacancy**
NHS LOTHIAN JOB APPLICATION PACK
This information package has been compiled to provide prospective candidates with details of the post
advertised.
The contents of this package are as follows:
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General Information for Candidates
Working in Edinburgh and the Lothian’s
Working Time Regulations Form (please complete and return with application form)
Person Specification and Job Description
NHS Lothian - Our Values
Information on Application Process
Workforce Equality Monitoring
Equal Opportunities Policy Statement
GENERAL INFORMATION FOR CANDIDATES
Data Protection Act 1988
Please note that any personal information obtained from you throughout the recruitment process will be
collected, stored and used in line with the Data Protection Act 1998. Information will be available to the
recruiting manager and to the Human Resource staff.
Counter Fraud
NHS Lothian is under a duty to protect the public funds it administers, and to this end will use the information
you have provided on your application form for the prevention and detection of fraud. It will also share this
information with other bodies responsible for auditing or administering public funds for these purposes. More
detail on this responsibility is on NHS Lothian’s intranet (Counter-Fraud and Theft page) and further
information is available at http://www.audit-scotland.gov.uk/work/nfi.php.
References
All jobs are only offered following receipt of two satisfactory written references. At least one reference must
be from your current/most recent employer, or your course tutor if you are currently a student. If you have
not been employed or have been out of employment for a considerable period of time, you may give the
name of someone who knows you well enough to confirm information given and to comment on your ability
to do the job.
Disclosure Scotland
Where a Disclosure or Protection of Vulnerable Groups Check is deemed necessary for a post, the
successful candidate will be required to undergo an appropriate check. Further details on the Recruitment of
Ex-Offenders are available from the recruitment centre.
Work Visa
If you require a Work Visa, please seek further guidance on current immigration rules which can be found on
the Home Office website www.ind.homeoffice.gov.uk
Overseas Registration and Qualifications
NHS Lothian will check you have the necessary professional registration, where appropriate. If you require a
qualification for this role but are not regulated by a professional body (e.g. NMC, GMC, HCPC etc), you will
need to provide an official translation, notarised by a solicitor, of your overseas qualifications to be checked
by the recruiting manager. Please ensure that this is available before applying for this post.
Job Interview Guarantee Scheme
As a Disability Symbol user we recognise the contribution that all individuals can make to the organisation
regardless of their abilities. As part of our ongoing commitment to extending employment opportunities, all
applicants who are disabled and who meet the minimum criteria expressed in the job description will be
guaranteed an interview.
Terms and Conditions
For an overview of our Agenda for Change terms and conditions visit: www.msg.scot.nhs.uk/pay/agenda-forchange
Travel Expenses
Travel expenses are not normally reimbursed for interviews, if you are selected for interview and wish to
enquire about the possibility of being reimbursed then the request should be directed to the recruiting
manager or interview panel chair.
WORKING IN EDINBURGH AND THE LOTHIAN’S
NHS Lothian offers excellent career prospects and a wide range of job opportunities for potential employees.
It employs approximately 24,000 staff and offers training and development opportunities as well as excellent
staff benefits.
The information provided below aims to help support and guide both prospective applicants and new
employees unfamiliar with Edinburgh and the Lothians.
Edinburgh and the Lothian’s
NHS Lothian serves a population of approximately 800,000 people living in and around Edinburgh,
Scotland’s historic capital city. The geographical area known as Lothian region covers 700 square miles,
comprising the City of Edinburgh, Midlothian, East Lothian and West Lothian.
It is a region of exceptional beauty and contrast, from the splendour of Edinburgh to the beauty and variety of
the hills, countryside and coastline. The nearest major town outside of Edinburgh is Livingston, a thriving
location in the heart of West Lothian. As well as many sites of historic interest, the region boasts a host of
recreational activities for all ages.
Useful Contacts
For useful guidance on relocating to Scotland visit: www.talentscotland.com
For a comprehensive list of services to help moving to the City of Edinburgh, please visit the City of
Edinburgh Council Website at: www.edinburgh.gov.uk
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NHS Lothian
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WORKING TIME REGULATIONS
RECRUITMENT PRO-FORMA
In accordance with Working Time Regulations, no individual should knowingly be
contracted to work for more than an average of 48 hours per week.
For Completion by Applicant (to be submitted along with application form)
- Do you intend on holding any other employment (either NHS or non-NHS)
YES / NO
If yes please complete the details below:
Name and address of additional employer(s)
Average number of hours worked for this employer per week
Signed
Name
For Completion by Appointment Panel
- Would the offer of this post put the applicant in a position whereby they would
exceed the 48-hour working limit?
YES/NO
Signed
Please Note - It is the responsibility of the appointment panel to ascertain whether the
prospective employee intends to retain any other post held in addition to the one for
which they are applying.
Refer to the Recruitment Guidance Pack for further information regarding working
time regulations.
Hospital Sterilisation and Decontamination Unit (HSDU)
Theatres and Anaesthetics Division
PERSON SPECIFICATION QUALITY ASSURANCE MANAGER
Please include this person specification with the job description and advertisement. In the first instance only
candidates meeting these attributes will be selected for interview.
Attribute
Excellent people interaction,
communication and organisational
skills.
Essential
x
IRCA registered auditor to ISO 9001
/ ISO 13485.
x
Quality professional. Member or
Fellow of the Chartered Institute of
Quality Assurance. (CIQA)
x
Degree Qualified or equivalent in
Microbiology.
x
Experience working within the
auspices of the Medical Device
Directive 93/42/EEC.
x
Strong Statistical background,
Practical experience in data analysis,
control charts and presentation.
x
Highly desirable
Chartered quality professional status
CQP.
x
Extensive experience and knowledge
of Lean, Six Sigma, quality and
production management
improvement techniques.
x
Ability to use MINITAB V 16
statistical software package or
similar.
x
Desirable
x
Full member of the Institute of
Decontamination Sciences or willing
to work towards membership.
x
Experience in the derivation, use and
nomenclature of Medical Devices
(Class I, IIA, IIB).
PRESENTATION
At Interview, candidates will be asked to conduct a 10-minute PowerPoint presentation on one of the
following topics. Candidate can choose between:
1) What can the philosophies of the Quality Guru’s bring to HSDU?
Or
2) Choose 4 of your most preferred quality improvement tools. How you would use them in
HSDU?
Candidates who are selected for Interview should send their PowerPoint presentation to
[email protected] 2 days before the interview date. This should be sent as an e-mail
attachment, with your name and ‘QAM interview presentation’ in the subject box the presentation will be
made available to you at a computer workstation in the interview room.
Issued by
Designation
Date
Henry Hannah
Sterile Services Manager
19/1/12
JOB DESCRIPTION
1. JOB IDENTIFICATION
Job Title: Quality Assurance Manager
Responsible to: Sterile Services Manager
Department(s): Sterile Services (HSDU)
Directorate: Theatres & Anaesthetics
Operating Division: University Hospitals Division
Job Reference: U-NC-HSD-ALL-QAM
No of Job Holders: 1
Last Update: 30TH September 2005
2. JOB PURPOSE
To develop, implement and maintain a Quality Assurance Management System(QMS) to comply with
the Medical Device Directive(MDD93/42/33C), MDD2007/47/EEC and the harmonised standards,
ISO13485:2003,
ISO14971:2007(E),ISO14937,ISO14649,ISO10013:2003,ISO11134,ISO11607:2003,ISO11737-1,
ISO14155-1:2003,ISO14644-1:1999,ISO14644-2:2000,ISO14644-3,ISO14644-5,
ISO15223:2000,EN980,ISO11607 MEDDEV 2.12/1 rev5.
Act as the Unit’s Microbiologist for decontamination, sterilisation and clean room.
Prepare and deliver all training packages for cGMP (current Good Manufacturing Practice) and
Regulatory Awareness.
To lead and participate in Continuous Improvement Projects (Lean Six Sigma).
Act as Management Representative for all Notified Body and MHRA interactions.
To be responsible for all Vigilance Reporting issues as defined in the MDD 93/42/EEC.
3. DIMENSIONS
The department currently provides a comprehensive decontamination, packing and sterilisation service
to 63 operating suites and 6 endoscopy units.
Currently the Unit employs 100 people, which equates to 95 WTE. The department operates 24 hours, 7
days per week including the daily delivery and uplift of surgical equipment.
The main customers are:Edinburgh Royal Infirmary
Western General Hospital
Royal Hospital for Sick Children
Roodlands General Hospital
St John’s Hospital Livingston.
One of the main objectives is to provide this service in a 24 hour turn-around period. Another critical
objective is to meet the Quality and Regulatory requirements as defined in the MDD 93/42/EEC and the
Harmonised Standards.
The department processes approx 8.3million instruments per annum.
Department Budget £3.5mGBP
4. ORGANISATIONAL POSITION
HSDU
Manager
Deput
Distribution
THIS POST
y
Manager
Produ
QA Manager
Mana
ction
Supervis
ger
Mana
ors
Seniorger
Sterilisation
Technicians
Techni
Technici
Distribution
cians
Assistants
ans
Systems
Administrator
Admin Assistant
Drivers
5. ROLE OF DEPARTMENT
The Hospital Sterilisation and Disinfection Unit is part of the University Hospitals Division of NHS Lothian.
Within this the Unit is sited within the Theatres and Anaesthetics directorate.
The Unit provides a pick up/delivery, decontamination, packing and sterilisation service to approximately
70 operating theatres, various wards, clinics and departments throughout East, Mid and West Lothian.
There is also an ongoing need to serve the Primary Care Division, Dental and private General
Practitioners Surgeries.
The department also processes items which have been used in procedures classed as risk items. These
are categorised within the Glennie report under the technical requirements appendix.
6. KEY RESULT AREAS
1. Develop and implement a robust system of Quality Assurance with the HSDU that complies with
Medical Device Directive (MDD 93/42/EEC), MDD 2007/4/7/EEC and the harmonised standards
ISO13485:2003,
ISO14971:2007(E),ISO14937,ISO14649,ISO10013:2003,ISO11134,ISO11607:2003,ISO11737-1,
ISO14155-1:2003,ISO14644-1:1999,ISO14644-2:2000,ISO14644-3,ISO14644-5,
ISO15223:2000,EN980,ISO11607 MEDDEV 2.12/1 rev5.
2. Act as the Unit’s Microbiologist for decontamination, sterilisation and clean room.
3. Prepare and deliver all Training Packages for cGMP (current Good Manufacturing Practice) and
Regulatory Awareness.
4. To lead and participate in Continuous Improvement Projects (Lean Six Sigma).
5. Act as Management Representative for all Notified Body and MHRA interactions.
6. To be responsible for all Vigilance reporting issues as defined in the MDD93/42/EEC.
7. Communication of information concerning impact-risk assessment of various alternatives arising as a
result of detailed risk-based analysis (Operational, Clinical, Financial, Regulatory risk). This is to give
direction to the Units management team on optimal courses of action for existing failure modes.
8. Undertake predictive analysis (based on risk) using statistical systems. This is to give direction to the
Units Management team on optimal courses of action to prevent occurrence of failure modes
(potential failures).
9. Formulation of long-term strategic plans (using Critical Path Analysis, CPA), including the
determination of conditional probabilities that will impact the future direction of the Unit.
10. Undertake detailed statistical analysis of the Operating Performance, including trending, time series,
predictive analyses, optimised operational analysis, designed experiments as an input into the
medium to long-term direction of the Unit.
11. Determine and produce Validation Master Plans for example for Clean Room, new washers, and
new sterilisers.
12. Implementation via CPA of Validation planning and activities-ensuring deadlines are achieved to
meet Regulatory and Operational requirements.
13. Business Unit Index generation, using Partial Lease Squares methodology, to assist in the
performance management of the Unit.
14. Design, delivery, analysis and interpretation of user survey data, using advanced statistical
techniques. validation of the resultant data to ensure it aligns with the Business Unit Index (above).
15. Undertake Post Market Surveillance as part of the requirements of MDD 93/42/EEC – highlighting
systematic issues with devices and ensuring corrective actions are enforced.
16. Undertake Vigilance Reviews as mandated under MDD 93/42/EEC, informing MHRA and the Notified
Body of any new or revised risks.
17. Undertake First Party Audits (Internal Audits) and supervise the Internal Audit programme. Ensure
that systemic issues are assessed and corrective action implemented.
18. Undertake Second Party Audits (eg Supplier Audits) – ensuring any critical non-conformances are
highlighted and addressed.
19. Undertake and supervise Third Party Audits (eg Notified Body or MRHA - ensuring all nonconformances are addressed.
20. Undertake Engineering audits of all critical equipment and services to highlight deviations that may
lead to Regulatory or Operational Issues.
21. Undertake Microbiological Audits of decontamination, sterilisation and clean room operations, using
HACCP,HAZOP,FMEAC, Akers-Agolloco models to determine and predict trends in microbiological
and Sterility Assurance levels.
22. Undertake review of the Parametric Release data fro Sterrad operations using statistical techniques
such as capability Analysis, Regression and Graphical reviews- indentify any underlying drift in the
process.
23. Defining the Quality Policy and ensuring alignment with the Unit’s Operational Objectives-translation
of the Quality Policy into practice via:
 Generation of the policy Manual-training and implementation.
 Generation of Quality System Procedures-training and implementation.
 Defining, implementing and reviewing requirements for Management Review Process
24. Undertaking Risk Management using FMEAC, Bayesian Analysis, HACCP, HAZOP to determine and
predict any new risks from a regulatory, clinical, financial, operational perspective arising from
internal and external influences.
25. Preparation of all training material related to cGMP training.
26. Delivery of all cGMP training to all staff in the Unit.
27. Evaluation of all cGMP training using non-parametric techniques to evaluate the efficacy of the
training – undertake new training if required.
28. Preparation of all Regulatory training instruments.
29. Delivery of all Regulatory training.
30. Evaluation of all Regulatory training using non-parametric techniques to evaluate the efficacy of the
training.
31. Preparation of all Microbiological training to all staff in the Unit.
32. Delivery of all Microbiological training in the unit.
33. Evaluation of all Microbiological training in the Unit.
34. Research into the latest regulations and requirements and technical aspects available in the Medical
Device market (especially sterilisation, decontam).
35. Management Representative for the QMS ensuring all necessary procedures is available.
36. Operate the Amendment Register Schedule as per the requirements if ISO 13485:2003.
37. Prepare all QMs monthly reports including; Risk, Vigilance, CAPA, Complaints, Environment
monitoring.
38. Prepare Quality Procedures (eg sampling plans, attribute schemes), implement and ensure
effectiveness of these procedures.
39. Ensure all staff are trained in the application of procedures and work instructions. Practical training
to be planned in conjunction with the supervisors.
40. Generation of a Training Matrix that meets the requirements for Regulatory and Quality compliance.
41. Formal reviews of the Training Programmes monthly and annually to highlight any discrepancies.
42. Evaluation of all microbiological data using statistical techniques, generation of predictive plans and
highlighting any areas of deviation.
43. The post holder will have the responsibility of “USER” and will check and sign that all relevant tests
are carried out in accordance with the relevant standards (HTM 2010, HTM2030 etc).
44. Prepare and monitor Service Level Agreements for al operations within the Unit- ensure that these
meet regulatory and quality requirements under MDD 93/42/EEC.
45. Corrective and preventative Action (CAPA) will be a key responsibility of the post holder. Examples
are following up on complaints, systemic issues identification using statistical techniques, Root
Cause analysis, Capability Analysis, Weibull Reliability Analysis, Device Life Cycle reviews.
46. Prepare and run Material Review Boards (MRB) systems to investigate trends and preventative
action arising from Device Life Cycle issues.
47. The post holder will be line manager and act as Deputy Manager or Department Manager, as
required.
48. The post holder will have a responsibility to ensure that the Health and Safety of personnel working
within the areas is not compromised whilst carrying out the designated duties.
7a. EQUIPMENT AND MACHINERY
Personal computer to produce correspondence, extract and record information.
Photocopier fro duplicating information.
Fax machine for sending and receiving documents.
Telephone for communication both internally and externally.
7b. SYSTEMS
Mobius Floor Management System
Internet and Intranet
Microsoft Project Manager
Word and Excel
Minitab
8. ASSIGNMENT AND REVIEW OF WORK
The HSDU processes approximately 8.3 million instruments each year. All instruments are required to
be processed in such a manner as not to compromise the sterility or suitability for patient use.
Part of the workload for this position is dictated by the needs of the Clinical Service Users.
These are essentially the Quality Control aspects of the post.
The Quality Assurance aspects of the post include QMS Performance Monitoring, SPC, SQC Capability
Analysis, Predictive Analysis, Reliability Analysis, Operational Analysis (Time Series using advanced
modelling), Financial Analysis (Cost of Quality).
The preventative aspects of the post include driving the Continuous Improvement directives eg Lean,
Kaizen 5S, Sigma, Optimised Operations, Value Analysis, Value Engineering, Breakthrough, SPC, SQC
and Predictive Analysis (Multivariate Analysis), Root Cause Analysis, Fault Tree, FMEAC, HACCP,
HAZOP analysis.
Objectives are set in conjunction with the HSDU Manager and are reviewed using the NHS Lothian
performance management system.
The post holder works autonomously.
The post holder drives the QMS and harmonised systems.
Quality Control activities of the post are typically generated in response to the needs of the Unit and in
response to User complaints/issues. Non-conformances are highlighted as a result of first, second and
third party Audits-CA and follow up is generated by the post holder. Budgetary considerations (such as
cost of quality, variable cost, marginal cost and prevention costs are also considered as part of the role.
Quality Assurance and Continuous Improvement activities are generated by the post holder, are
proactive and are targeted at preventive (improvement) actions. The post holder is expected to lead the
way in these actions.
9. DECISIONS AND JUDGEMENTS
The post holder makes judgements of complicated standards and conflicting information eg risk based
assessments from empirical data to evaluate clinical, regulatory, operational and financial risks.
The post holder uses advanced statistical techniques such as SPC, SQC, Design of Experiments,
Taguchi Methods, Capability analysis, Predictive analysis, Regression analysis, Reliability analysis
(Weibull) to assist in decision making that will impact the risks for the unit and the service provision.
Microbiological decisions and judgements are frequently made (eg risks to the Service from
microbiological excursions to limits) and recommendations are made to Senior Management.
Sterilisation implications are reviewed (eg as a result of parametric failure) and decisions are made by
the post holder on whether or not to release a batch of devices. All new device acquisitions are reviewed
by the post holder to determine compliance with the MDD 93/42/EEC and the regulatory impact of any
subsequent risks. This includes a review against the Essential Requirements of the Device Directive
(complex, inter-connected requirements) to ensure risks are minimised.
The post holder is expected to make decisions concerning user requests fro additional deliveries,
assessing whether or not an additional delivery is feasible and potential effect on the rest of the service.
The post holder has autonomy in managing, through the line manager, 90.5 WTE who are engaged in
disinfection, packing, collection, delivery duties and sterilising processes.
The post holder as the Microbiologist/Sterilisation expert has the authority to stop decontamination or
sterilisation processes if the Sterility Assurance Levels cannot be achieved.
10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB
Incidents having detrimental effects on the quality of the process will have to be dealt with in a timely
and effective timescale. Detailing all actions taken as part of the Departments quality Management
System.
To effectively and efficiently implement all new legislation to satisfy both National Guidelines and
European Standards.
The post holder is charged with ensuring that surgical and medical activity is not compromised as a
consequence of availability of equipment, and that service expansion progressed to a level where all
NHS clinical areas within Lothian receive a service from HSDU in accordance with the requirements of
the Glennie Report (Scotland).
11. COMMUNICATIONS AND RELATIONSHIPS
A. INTERNAL
 All HSDU personnel on a daily basis face to face in a line manager capacity and to
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organise their workload.
Division Service users on a daily basis both face to face and by telephone relating to
instrument requirements and complaints.
HSDU Production Manager on a daily basis face to face relating to Quality, Traceability,
QC, QA, Regulatory issues and lack of close out.
HSDU Administration Manager on a daily basis face to face relating to Mobius, Audits,
Traceability.
HSDU Manager in relation to stock, processing issues, staff, QC, QA, Regulatory,
Microbiological issues, risk analysis, lack of close out, Operational analysis, Financial
analysis, Continuous Improvement projects, Strategic Planning (QMS).
Senior Divisional Management on issues relating to the strategic direction of the QMS.
Human resources on issues relating to staff.
Staff side representative on adhoc issues.
Clinical Microbiology on various issues affecting the Microbiological impact on the unit.
B. EXTERNAL
 Service users in NHS Lothian both face to face and by telephone relating to quality issues
and complaints.
 Additional Service users in Lothian including Family Planning Clinics, GP Surgeries,
Health centres, Dental Surgeries etc on a daily basis both face to face and by telephone
relating to instrument requirements and complaints.
 Commercial suppliers of materials as required both face to face and by telephone.
 NHS Managers both face to face and by telephone relating to service development, eg
NHS decontamination groups.
 Decontamination Group as the Microbiologist.
 Health Protection Scotland on all Microbiological/sterilisation issues affecting the unit.
 Authorised person interfaces regarding advanced sterilisation requirements, Validation
Master Planning, Parametric release.
 Key Sterilisation suppliers as the Microbiological expert for the unit, delivering
presentations and insight into the Unit’s operations.
 Continuous Improvement Groups (Chartered Quality Institute, NHS Lean Groups,
Strathclyde University LSS) – providing insight into the advances made in HSDU LSS.
 Medical Device Technology Groups, as the Committee representative from NHS Lothian.
 Notified Body Group – as the representative for the unit.
 Clean Room Technology Group (advances InTechnology)
12. PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB
Physical
 Keyboard skills
 60% of work is computer based therefore sitting in a restricted position for the long portions of the
duties.
 Manual Handling.
Mental
 Concentration required when prioritising correspondence and dealing with enquiries, Vigilance
reviews, Risk analysis, Microbiological issues.
 Working in a busy environment with frequent interruptions.
 Managing employee conflict on a daily basis.
Emotional
 Some exposure to verbal aggression from service users and staff
 Exposure to distressing information clinically and managerially can be demanding.
Environmental
 VDU use
 Various chemicals when demonstrating Microbiological techniques (eg sampling) or undertaking
Audits of the operations.
13. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB
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Degree in Medical Microbiology
Post Graduate studies in sterilisation (steam, gaps plasma, gamma, e beam, ethylene oxide)
Registration with the MHRA as a sterilisation specialist.
Post Graduate qualification in Quality Management.
At least 5 years experience in Pharmaceutical or Medical Device fields
Lead Assessor status (IRCA approved) ISO 13485:2003
Leas Assessor status ISO 9001:2008 (IRCA approved)
Formal (MHRA approved) training in the Medical Device directive 93/42/EEC.
Post Graduate qualification in Statistical Analysis, especially SPC, SQC, DOE, Taguchi methods.
Hands on experience of Risk Assessment in the Medical Device industry (ISO 14971:2007E)
Six Sigma, Operational Lean experience for at least 5 years in a related field (Black Belt or formal
training required)
Practical post graduate experience of validation, including Validation Master Planning, CPA,
Protocol generation, URS, SQ, CQ, I?C, OQ, PQ, PPQ.
Formal qualification (post grad) in preparation, delivery and evaluation of Training packages
(CGMP, Microbiological, and Regulatory).
Training (on the job) experience of at lease 5 years in a similar role or related field.
Full member of Institute of Decontamination Sciences, or willing to work toward this.
Effective organisational skills gained in a Medical Device or Pharmaceutical environment over at
least 5 years.
Effective interpersonal skills.
Proven ability to lead and motivate teams, preferably within the Pharmaceutical or Medical Device
files (for example LSS Black Belt)
Detailed and understanding (preferably hands on) of Cost of Quality, Cost Accounting, Marginal
Costing, Project Costing,- especially relating to Continuous Improvement Project Analysis.
Project management experience eg Validation Programme management, Resource Planning,
Costings and delivery of targets.
14. JOB DESCRIPTION AGREEMENT
Job Holder’s Signature:
Date:
Head of Department Signature:
Date:
NHS LOTHIAN - OUR VALUES
NHS Lothian is determined to improve the way their staff works so they have developed a set of common
values and ways of working which they now need to turn into everyday reality - to the benefit of everyone
working in the organisation and, most importantly, to the benefit of their patients.
NHS Lothian – Our Values into Action:
Care and Compassion
• We will demonstrate our compassion and caring through our actions and words
• We will take time to ensure each person feels listened to, secure, understood and is treated
compassionately
• We will be visible, approachable and contribute to creating a calm and friendly atmosphere
• We will provide a safe and caring setting for patients and staff, and an efficient, effective and
seamless care experience
• We will meet people’s needs for information and involvement
in all care, treatment and support decisions.
Dignity and Respect
• We will be polite and courteous in our communications and actions
• We will demonstrate respect for dignity, choice, privacy and confidentiality
• We will recognise and value uniqueness and diversity
• We will be sincere, honest and constructive in giving, and open to receiving, feedback
• We will maintain a professional attitude and appearance.
Quality
• We will demonstrate a commitment to doing our best
• We will encourage and explore ideas for improvement
and innovation
• We will seek out opportunities to enhance our skills
and expertise
• We will work together to achieve high quality services
• We will use our knowledge and enthusiasm to implement positive change and overcome challenges.
Teamwork
• We will understand and value each other’s role and contribution
• We will be fair, thoughtful, welcoming and kind to colleagues
• We will offer support, advice and encouragement to others
• We will maximise each other’s potential and contribution through shared learning and development
• We will recognise, share and celebrate our successes, big and small.
Openness, Honesty and Responsibility
• We will build trust by displaying transparency and doing what we say we will do
• We will commit to doing what is right – even when challenged
• We will welcome feedback as a means of informing improvements
• We will use our resources and each other’s time efficiently and wisely
• We will maintain and enhance public confidence in our service
• We will be a positive role model.
Throughout the recruitment process candidates will need to demonstrate they meet all of Our Values.
NHS SCOTLAND APPLICATION PROCESS
The purpose of an application form is to help evidence that the applicant has all the requirements applicable
to carry out the job applied for.
Once in receipt of the application pack it is essential to read both the job description and person specification
to gain a full understanding of what the job entails and the minimum criteria required.
Please note for equal opportunity purposes NHS Lothian do not accept CV’s as a form of application.
General guidance
There are currently three ways of applying for vacancies within NHS Lothian:
- On-Line: www.jobs.scot.nhs.uk
- Telephone (hard copy): 0131 536 3030
- Email: [email protected]
If you are applying by ‘hard copy’ please use black ink and write clearly in block capitals.
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The vacancy reference number, job title and location can be obtained from the job advert.
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The candidate number will be populated by recruitment team once the application has been returned.
This is to ensure each application remains anonymous.
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Only part C of the application form will be sent for short listing. The application form will be identified by
the candidate number only to ensure that no applicant will be unfairly discriminated against.
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Please complete all sections of the application form. Those sections that are not relevant please indicate
‘not applicable’, do not leave blank.
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Please feel free to use additional paper if required. Please do not add your name to any additional
information provided; secure it to the relevant section and Recruitment Admin will add a candidate
number.
For general help and advice on how to complete an application form visit:
www.myworldofwork.co.uk/content/job-application-form-advice
Please return completed application forms to:
The Recruitment Centre, Staff Residencies, St John’s Hospital, Howden Road West, Livingston, EH54 6PP
When returning your completed application and any associated enclosures by Royal Mail, please ensure that
the correct postage is paid. Underpaid mail will be retained by the Post Office which will result in applications
not being returned until after the closing date and not being included for shortlisting.
WORKFORCE EQUALITY MONITORING
NHS Lothian is committed to supporting and promoting dignity at work by creating an inclusive working
environment. We believe that all staff should be able to fulfil their potential in a workplace free from
discrimination and harassment where diverse skills, perspectives and backgrounds are valued.
In order to measure and monitor our performance as an equal opportunities employer, it is important that we
collect, store and analyse data about staff. Personal, confidential information will be collected and used to
help us to understand the make-up of our workforce which will enable us to make comparisons locally,
regionally and nationally.
NHS LOTHIAN
EQUAL OPPORTUNITIES POLICY STATEMENT
NHS Lothian considers that it has an important role to play as a major employer and provider of services in
Lothian and accepts its obligations both legal and moral by stating commitment to the promotion of equal
opportunities and elimination of discrimination.
The objectives of its policy are that no person or employee receives less favourable treatment on the
grounds of sex, disability, marital status, age, race (including colour, nationality, ethnic or national origin),
creed, sexuality, responsibility for dependants, political party or trade union membership or activity, HIV/AIDS
status or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Our Equal Opportunities in Employment policy can be viewed at:
www.nhslothian.scot.nhs.uk/WorkingWithUs/Employment/Pages/EqualOpportunities.aspx