CIMB Bank Berhad
(13491-P)
CIMB Islamic Bank Berhad
(671380-H)
Notice (Date of Notice: 1 March 2017)
Important Notice to all existing CIMB Bank Berhad and CIMB Islamic Bank Berhad Customers
1. Revision of Bonus Points Redemption Conversion Rate for CIMB Bank and CIMB Islamic Bank
credit cards
Effective 1 April 2017, the conversion rate for bonus points to Ringgit Malaysia (RM) value will be revised
from 250 bonus points to 400 bonus points = RM1.00. The new conversion rate is applicable for Gifts
offered under the Member Rewards Catalogue 2017/2018 as well as all transactions made at participating
Pay with Points outlets.
Cardholders however may continue to redeem Gifts offered under the Member Rewards Catalogue
2016/2017 until 30 April 2017.
2. Transactions in respect of payments to charity and government related payments shall not be
treated as eligible retail spending transactions for the purposes of earning bonus points and cash
rebates with effect on 3 April 2017 (Applicable to all CIMB Credit Cards except Enrich Cards earning
Bonus Miles and CIMB Platinum Business Card).
Kindly be informed that effective from 1st April 2017, the Member Rewards Programme’s Terms and
Conditions will be revised. Please refer to the CIMB Bank’s website at (www.cimbbank.com.my) / CIMB
Islamic Bank’s website at (www.cimbislamic.com.my) for a copy of the revised Member Rewards
Programme’s Terms & Conditions. The revised Member Rewards Programme’s Terms & Conditions shall
take effect and be binding upon you with effect from 1 April 2017.
For more information on the Member Rewards Programme and Pay with Points merchants, please refer to
Important Notice / News & Promotions page in CIMB Bank's website at www.cimbbank.com.my or CIMB
Islamic Bank's website at www.cimbislamic.com.my . Alternatively, you may email us at
[email protected] should you have any queries.
Thank you.
The Management
CIMB Bank Berhad and
CIMB Islamic Bank Berhad
Revision of Bonus Points Redemption Conversion Rate for CIMB Bank and CIMB Islamic
Bank Customers
Frequently Asked Questions:
1.
What is this notice about?
Bonus Points redemption conversion rate will be revised from 250 points to 400 Bonus
Points to RM1, effective 1 April 2017.
The table below depicts the affected redemption conversion:
Affected Redemption
New Conversion Rate
All Gifts/Vouchers/Cash Back
400 Bonus Points = RM1
Redemption
400 Bonus Points = RM1
Pay with Points participating
merchants outlets
NON Affected Redemption
Conversion Rate Remains
6,000 Bonus Points = 1,000 Enrich
Enrich Miles Redemption
Miles
1,000 Bonus Miles = 1,000 Enrich
Bonus Miles Redemption
Miles
AirAsia BIG Loyalty Programme
4,000 Bonus Points = 1,000 BIG Points
2.
How do I check my available Bonus Points and expiry date?
(a)
You can check your Bonus Points and expiry date in your monthly credit card
statement; or
(b)
You can check your available Bonus Points at selected participating merchant
outlets. Please click here for participating merchant outlets; or
(c)
You can check your available bonus points and expiry date via our phone banking
system; or
(d)
Call our Contact Center at +603-62047788.
3.
How do I redeem my bonus points?
(a) To redeem your Credit Card Bonus Points:
(i)
Redeem online or download order form at https://rewards.cimbbank.com.my
(ii)
Redeem via email to [email protected]
(iii) Complete the order form, fax to +603-21807419 or mail to:
Member Rewards Support Team, iCIMB (Malaysia) Sdn Bhd, P.O. Box 18-1,
Ground Floor, Tower 5, Avenue 7, Bangsar South, 8, Jalan Kerinchi, 59200 Kuala
Lumpur.
(b) To redeem your Debit Cardmembers, Preferred, Prime Banking and
CIMB@Work Accounts Bonus Points:
(i)
Logon to www.cimbclicks.com.my to perform redemption or bonus points transfer
(ii)
Email to [email protected]
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(iii)
Download order form at https://rewards.cimbbank.com.my. Complete the order
form, fax or mail to: Customer Resolution Unit (CRU), CIMB Bank Sdn Bhd, 19th
Floor, Menara Bumiputra Commerce, 11 Jalan Raja Laut, 50350 Kuala Lumpur.
4.
I don’t have enough Bonus Points, can I do partial Bonus Points?
For redemption via Rewards Catalogue, only full bonus point redemption is allowed.
However, you are allowed to perform partial bonus points when you pay with points with
our participating outlets. The balance of the redemption will be automatically charged to
your selected CIMB Bank or CIMB Islamic credit card.
5.
Can my supplementary cardholder perform Bonus Points redemption on my behalf?
Only principal cardholders are eligible for the bonus point redemption.
6.
I have multiple CIMB Credit Cards, can I combine my Bonus Points to redeem?
You can combine all the Bonus Points earned from your CIMB Bank or CIMB Islamic
Bank MasterCard© and Visa© credit cards in both principal and supplementary credit card
accounts to redeem more gifts.
7.
When will I receive the redemption items?
You should receive your Gift(s) within fourteen (14) working days. Terms and Conditions
apply.
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